Just wanted to say that Ryan was a pleasure to work with. He was professional and knew all his…read moreprotects to precision. Ryan worked with us in all the details. He made our purchase of a 24 foot round pool an easy task. I highly recommend backyard playground.

These guys do great work fast. Via a couple emails, we discussed what we were looking for, made…read moresome modifications, and came to an agreeable price. Mark came out a few days later and looked at our backyard and we decided on a good location. He brought some props to show us the structure's footprint and helped us understand what he planned. Then 10 days later, they showed up on time and said they would be done within 4 hours. In just over 2 hours, I think, the work was all done. There was no funny business, unlike my last experience with a contractor, and everything was settled cleanly. The structure is sturdy, beautiful, and immensely fun. My son plays on it nearly everyday, as long as there's daylight and the temperature is at least double digits. This playset will last a long time and see many years of hard play. Maybe someday down the line, we'll contact Mark again and see what kind of additions we can make.

Update: they have completed the set…read more I was glad to support a local business, and they installed a quality playset on a tight budget. However, seven months later they still haven't returned to finish staining the set or deliver one of the swings included in our set. We paid them almost immediately after receiving their invoice - big mistake. Apparently once they have your money they don't care about wrapping things up. I've lost track of how many times I've called and texted them with no followup. I'll update this review if they ever come back and finish

With these guys you expect one thing and get another, in a good way. They came out, looked at what…read moreI had to work with and completely gave me a different perspective on how my playground and deck should be laid out. After reviewing the plans and agreeing to the price they went to work. I got way more than what was promised. The guys saw how to make it better and just did it. What a great way to "under promise and over achieve". Thank you so much. And the little surprise with the lattice work under my deck just put it over the top.

Sucks as a business and they have a say they are great prices and quality buildings and great…read morecustomer service all of that is a lie I bought a building from them and had them out here a number of times with the same issue and now again but nothing it's been almost 5 1/2 months and the district manager John tucker is involved and so far no help at all but keeps dropping the ball can't half reach him by phone leave messages and eventually he calls it seems he lives by being as dishonest as the company in there sayings all lie don't buy from them go where the company actually cares

When we bought the building they talked on and on how it would be no problem to move it when we…read moreneeded to. We knew we were going to need to eventually move the building. So, the time came and we went to get them to move it. Had to show up in person because they would not answer the phone. Should have know it was going to be trouble imediately becauase one of the first things they told us was that their priority was not sell buildings and not move them. This is completely different from what their attitude was when we bought it, and was one of the reasons we bought it fom them. Also, they charged one amount but said they may have to charge another charge if they have to use the "mule". I don't know what that is but it was like another $100 or $150 or something. I don't remember for sure because it never happened at all, and I will get to that. So, the time they were going to move it came close and we still had not heard anything. They never, and I mean never answered the phone. Someone had to go in person anytime any communication happened at all, and this was after we went there and paid to have it moved already. Everytime we got the same thing, they guy is going to be in the area next week, they will call you, whatever that means. They can't call the guy for us? I asked that one time and they said they would but they are busy so they can't answer but they will leave them a message. Like the person working for them is not working for them. I don't know. Anyway, the time the "guy was supposed to be in our area" came and went several times,we had already moved out, and had to be the building out of where we were renting. All together about 3 months were wasted on these people. Also, one of the times that we had to go there, they were joking about how people were mad at them and was laughing about it like it was comical. They even talked about how people were threatening to give them a bad review. The response he said he gave them was go ahead. Then he said he was going to delete it anyway. I don't know if he told the customer that, but he told us that. That is these people idea of customer service, and we are talking about customers that have made the mistake to pay them already. It is a different customer servce when you are shopping. They will tell you anything to get the sale because, to them, that is when they got your money and don't care. So, we ended up having to call someone else that didn't even mention this "mule" and was cheaper. Go somewhere else. You will save money, time and frustration. Especially, if you have to move the building.

we have had our Woodplay set for a year to the day of this review:…read more Pro: - Install was professional and well done - Customer service was great in walking you through the process Con: - Quality of the wood/stain finish it showed signs of wear in 6 months on areas that don't have kids on it (roof) - when I called and asked about this, they said all play sets are recommended to have a "service" done 1 year after purchase. - the stain they use is $100/Gallon, if I'm paying $100/Gallon for stain it better not wear off in less than a year because of rain - Cost. you get similar quality from Costco Overall, if I had to get another play-set I would probably purchase plans and build it myself with quality wood.

Kids had a blast at a birthday party here. The staff was friendly and cleaned up after us :)read more

Worst quality imaginable. We paid 2400.00 for a Playset. Within 6 months it looks terrible. Their…read morecustomer service said basically it wasn't under warranty which they promise in the beginning to make the sale. DO NOT BUY!!!! You will be very unhappy! 1 start because they at least will return your call to tell you the bad news.

Their website stated "floor sample sale." We made a 40 minute drive to only find that they didn't…read morehave a single floor sample for sale. Even worse, they didn't have a single floor sample to view and only "place" orders out of catalogues. Highly dissatisfied with the entire experience.

We were selecting a neighborhood playset and they answered all our questions (and repeat…read morequestions), were very generous in sharing information, worked with us on the timing for delivery, and provided extra parts in consideration for the work we were trying to do. It was a pleasure working with WoodplayROA!

I spent $7,600 with them and when I bought the set they told me if I moved I could pay them move…read morethe set. I called them a month before the move and told them what i wanted and they said they would get back to me but never called. Then after moving it myself, I called them back and asked if I could pay them to come assemble it. They said they should be able to since business had slowed down and they never called me back. It also took months to get a part replaced after I bought it that was bad. Don't spend your $$$$ on these overpriced sets. Service after the sale is terrible!!