I went into to the Wilmington store to get our pool water tested for the first time by Leslie Pool…read moresupply. After a 15 minute wait the staff person took my sample and tested it. When the test was complete he started to review the results. When I questioned him about one of the results he rudely said he was done. I asked him to finish reviewing the results and he refused, I assuming because I questioned the results. I told him it was a mistake for me to ise Leslie Pool Supply. I took another water sample to Ocean Blue Pool and Spa and their test results came out very different. When I showed them what Leslie Pool recommended they said you would have ruined your pool water if you followed through with their recommendation!! Leslie Pool Supply is probably a reputable business but I would caution customers to make sure their recommendations will not harm your pool.

Brought in my 5 year old Polaris pool cleaner ,only to be spoken to rudely. The man waiting on me…read moreacted like I was bothering him, took my cleaner to be checked . I was told it was most likely the cable and it could be between $ 300-600 to replace had to ask if he would look it up so I knew the exact price. No guarantee it would fix the problem I'd be better off buying a new one for $1200-1600. I asked if he replaced the cable and tested it ,and it didn't work would I have to take it ? his reply was I don't want to install it and then have to take it off. My reply was I'd rather not spend $500 only to have it not correct the problem. Took my cleaner to the 3710 collage ave location,my experience there was the complete opposite.Wonderful professional service , they took my cleaner and said they would work on it after a few other repairs. Next day spoke with the associate turns out there was nothing wrong with my cleaner ,rather a pro with my internet. My biggest surprise was there was no charge as I had purchased my cleaner at Leslie's. Wow from a $500 repair, $1200-1600 new cleaner to a no problem no charge solution. I will gladly drive further to receive the quality service. Highly recommend this location.

Purchased top notch Covana cover from Aqua Paradise 8 months ago. Covana now inoperable sitting on…read moretub since May 21 it's now June 11 with no help from Jim. Owner Jim stated today it will be July before he can look at it for warranty work. If Aqua Paradise has this much warranty work I would surely look to purchase elsewhere. I am second guessing my purchase. You really spun that answer, to bad its not truthful. Your tech came 5 days later, check your records. You did say you weren't coming unless Covana paid you. I contacted Covana to get warranty claim rolling. You never reached out to me unless Covana contacted you first. When I talked to Covana on 5/28 they said you already knew it was being warrantied. You couldn't take an hour out of your day to look at it and say you would try to fix it.

Every aspect has been delightful. I'm out of state in S.Pines NC but shopped around in SC. NC…read morestore quote was $8k higher and without delivery quoted. Fully loaded 16EX Trainer w/roll away cover purchased. It took me some time to set my foundation. They were patient and delivered when I was ready. Note, its a CN product with China hardware. It would be nice if the Canadians made it in the USA. I did elect to purchase an off market heat pump to regulate the temperature for 365 use. While not connected to the 485 bus and control panel, its a blue tooth controlled model via a phone app and is 10db quieter. Impressive. You would be hard pressed to find a better price, product, or customer service. They never tried to sell me anything or suggest anything. Not pushy. Very knowledgeable about the products inner workings and setup. I did use the factory customer support line once to learn how to operate the message jets as one was beyond hand tight... with a single phone call. Delighted here. Health is my No.1 value. While I may never have a place on the water, I just might not need to anymore.

I left a review some time agin when I first brought my spa and the owner was great with response…read more The spa is is less than 4 years old with a warranty of five years. I've tried call Nick and received no call back. I had to actually go into the store and see him face to face with issues concerning the warranty. It seem that Nick is great as a sells person, but after the sell issues he doesn't reply with warranty issues. I'm feel that when you need the company the most. If your looking a spa with no warranty Nick is your guy. But, anything afterwards your on your own.

Amazing experience! We made an appointment with them to go in and weigh our options after looking…read moreat a few other places around Wilmington. Nick was super informative and talked us through the different levels of spas to see where our minds were at on the kind of spa and options we were looking for as to not waste our time and/or try to upsell us on something we really didn't need. After this process, he took us back and showed us what he envisioned to be a good fit for us. It was a perfect fit and we decided to go with Spa Warehouse on the spot. We paid the deposit for our new spa and Nick told us to give him 2-3 weeks and he would have it in and ready for delivery. He called me a week later and had it delivered the next day. Nick also does a training class for new spa owners that was really helpful and informative. If you are looking to purchase a spa, you should really make an appointment and go sit down with Nick before making a decision. Trust me, you won't regret it

Drew came out today. great guy very knowledgeable. He did a great job. I love this companyread more

BEWARE!!! BEWARE!!! DO NOT PURCHASE ANYTHING FROM THIS…read moreCOMPANY! We attempted to purchase a swim spa from Elko. They took our money and the day before delivery they called to say they ordered the wrong spa. I was in touch with the Sales Representative and the General Manager, Joanne; neither were able to satisfy the order. I called the owner only to be told the General Manager was handling the problem. Therefore if the owner and manager cannot help us I requested a refund and was told there were no refunds. Seriously be careful as this company does not stand behind their mistakes. I now will have to hire an attorney to get thousands of dollars back.

We compared numerous pool companies when it was time to install our fiberglass pool. We compared…read morecosts, lead times and available pool designs. We also met with others who had used pool plus to install their pools. The installation was more difficult than anticipated because of a very high water table on our property. Pools Plus took the extra effort to overcome that issue. We have enjoyed our pool over the last 3 years and routinely receive compliments. Recently, one section of the concrete coping developed a large crack and some of the wall tiles below the crack fell off and needed to be replaced. Pools Plus evaluated the problem and fixed the issues over the next 3 weeks. The best part is that they took responsibility for the issue and charged nothing for the repair. Hard to find that kind of service today.

There is no way no way in hell ,that anyone in their right state of mind ,would be given a…read morefive-starS to these people ,after dealing with them .they have to be fake just have to . These people had just laid Sanjuan Pool in my backyard two months ago ,now there is a hole in the pool. called The office Spoke toTara ,Her response ,and I quote "we are so busy we don't have time We are so backed up I don't know when I can send someone Over maybe this week maybe next" .well I'm done with this people . i called The San Juan manufacturer and the regional sales rep. And I told them about all the abuse ,poor quality And the Thuggish attitude. If you have a San Juan pool too ,you don't have to deal with this people any more ,call the manufacturer directly the corporate number is (800) 535-7946 And the regional sales rep name is Bob Fergione his #. (704) 363-0500 But for some crazy reason you still decided to go with pools plus ,here is what ya need to know . 1- You cant be a timid or shy person ,They would do whatever they want. 2-If ya have other obligations ,ya'd need to put it aside and dedicate ur full attention to this project ,by watching everything they do in ur house . 3-Ya need to make sure all ur communication , goes directly with Owner since day one , not salesperson not the office ppl not anyone.Get his cell's # and don't lose it. The office people are freaking thugs they'd argue ,scream at you and hang up on you... 4- When ya sign the contract ,do not agree to arbitration only, ya can not forfeit ur right to sue ,cant stress this enough,They'd Freaking damage your house Call their bluff and walk away . If they do quality work ,then they'd have nothing to worry about . 5- Make sure they'd rent a porter potty and pads for ur lawn ,ya have to include these 2 items in the contract. because they will destroy your lawn and they will use your backyard as a bathroom 6-Make sure ya get a a written timeline for the entire project,detailing and dating every stage of the install,OtherwiseYour project could take months 7-Mark all sprinklers, and run them right before they start ,and right after the finish,make them aware of that Also. If you don't ,they'll just run your sprinkles over And won't even tell you about it ,they'd just Bury it. 8-I think everyone who's laying a pool should do this,regardless of what company ya may hire,since this is an expensive project and non of us know about pools,protect ur investment ,by hiring a second pool company to double check the work quality .this may cost ya few hundreds but it's well worth it. 9- make sure that ya know your pool's manufacturer contact info, The same goes for Better Business Bureau,and don't hesitate to call them if ya suspect poor quality work. 10-carefully read all reviews and listen to ur instinct and heart .and remember ya get what ya paid for. 11 .Make sure your sales person it's not Kimberly ,she knows nothing about pools. We need to stop these gangsters from Abusing and scamming other citizens ,even run them out of business,If possible . Oh and Mr. owner if you reply to this I'd come right back at ya With another reply ,and this time I'd detail everything that have happened.

When purchasing something from an online Marketplace, many things can make you very anxious. We…read morepurchased a used hot tub from James from Facebook Marketplace. He was excellent to deal with. Clear communication from the beginning. He delivered and set up the hot tub with what seemed to be ease. It was a couple of weeks before we connected to electrical to make sure everything was working as this is a used hot tub. Of course something didn't work, so I message James and right away he was on it. He showed up the next day and found the bad part. What was extremely surprising to me was James offered to make right and repair or rebuild the part. We opted for a new part and he sold to us at cost and made the repairs. I highly recommend that if you are in need of hot tub repairs or in the market for one, reach out to James and at least give him a chance to show you that he can be trustworthy. We are very satisfied clients and will continue to use his services. Jerry & Jennifer

I had him out three times, replaced a heater, replaced a circuit board, and my hot tub is still not…read more"hot". He told me to call Elko, I now wish I had just called them first. Apparently if you have a hot spring tub, they know more about them. I liked him personally, he became a little testy when I asked about a partial refund of my 1300 spent so far with him. I think he means well, seems to know about hot tubs, maybe just not the hot spring expert?

Fantastic place. After visiting several other hot tub stores, this place was a breath of fresh…read moreair. Very relaxed, very low pressure environment, everyone was super helpful, and the pricing is extremely reasonable. Drove all the way here from wilmington, and glad that I did.

So grateful to Brian and Peter Butler for taking such good care of our pool and hot tub on Bald…read moreHead Island. Any issues are promptly addressed and they are very good about communicating with us.