There is no way no way in hell ,that anyone in their right state of mind ,would be given a…read morefive-starS to these people ,after dealing with them .they have to be fake just have to .
These people had just laid Sanjuan Pool in my backyard two months ago ,now there is a hole in the pool. called The office Spoke toTara ,Her response ,and I quote "we are so busy we don't have time We are so backed up I don't know when I can send someone Over maybe this week maybe next" .well I'm done with this people .
i called The San Juan manufacturer and the regional sales rep. And I told them about all the abuse ,poor quality And the Thuggish attitude.
If you have a San Juan pool too ,you don't have to deal with this people any more ,call the manufacturer directly the corporate number is
(800) 535-7946
And the regional sales rep name is Bob Fergione his #. (704) 363-0500
But for some crazy reason you still decided to go with pools plus ,here is what ya need to know .
1- You cant be a timid or shy person ,They would do whatever they want.
2-If ya have other obligations ,ya'd need to put it aside and dedicate ur full attention to this project ,by watching everything they do in ur house .
3-Ya need to make sure all ur communication , goes directly with Owner since day one , not salesperson not the office ppl not anyone.Get his cell's # and don't lose it. The office people are freaking thugs they'd argue ,scream at you and hang up on you...
4- When ya sign the contract ,do not agree to arbitration only, ya can not forfeit ur right to sue ,cant stress this enough,They'd Freaking damage your house
Call their bluff and walk away .
If they do quality work ,then they'd have nothing to worry about .
5- Make sure they'd rent a porter potty and pads for ur lawn ,ya have to include these 2 items in the contract. because they will destroy your lawn and they will use your backyard as a bathroom
6-Make sure ya get a a written timeline for the entire project,detailing and dating every stage of the install,OtherwiseYour project could take months
7-Mark all sprinklers, and run them right before they start ,and right after the finish,make them aware of that Also. If you don't ,they'll just run your sprinkles over And won't even tell you about it ,they'd just Bury it.
8-I think everyone who's laying a pool should do this,regardless of what company ya may hire,since this is an expensive project and non of us know about pools,protect ur investment ,by hiring a second pool company to double check the work quality .this may cost ya few hundreds but it's well worth it.
9- make sure that ya know your pool's manufacturer contact info,
The same goes for Better Business Bureau,and don't hesitate to call them if ya suspect poor quality work.
10-carefully read all reviews and listen to ur instinct and heart .and remember ya get what ya paid for.
11 .Make sure your sales person it's not Kimberly ,she knows nothing about pools.
We need to stop these gangsters from Abusing and scamming other citizens ,even run them out of business,If possible .
Oh and Mr. owner if you reply to this I'd come right back at ya With another reply ,and this time I'd detail everything that have happened.
