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    Backflow VIP

    5.0 (5 reviews)
    Open 7:00 am - 7:00 pm

    Services - Backflow VIP

    Plumbing inspection

    Plumbing installation or replacement

    Plumbing repair

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    Certified Backflow Testing - Backflow testing on a commercial boiler.

    Certified Backflow Testing

    (2 reviews)

    While the field backflow testing service itself was adequate, the company's back-office operations…read moreare poorly managed and unacceptably disorganized. Their reminder system is not aligned with municipal requirements, and their billing and accounts receivable processes are fundamentally flawed. I was repeatedly told by staff that a prior invoice had not been paid, despite the fact that I retained written confirmation showing the payment was submitted through their Intuit QuickBooks link and acknowledged with a "thank you for your payment" email. Despite providing this documentation, the company unilaterally canceled a scheduled service appointment the day before it was to occur, citing non-payment. When confronted with proof, the explanation shifted to a claim that they "never received the funds from the credit card company," which is not a defensible position to place on a customer after confirming receipt. These outdated business practices, inconsistent internal communication, and lack of basic financial controls introduce unnecessary risk for clients. While I had initially intended to continue using this company, the operational failures and resulting service disruption make them unreliable and difficult to do business with. There are other providers who can deliver the same service with greater professionalism, transparency, and reliability, and I will be pursuing those alternatives going forward.

    I don't recommend this company to anyone. I used them for over 7 years for two properties with 5…read moredevices in total. This year due to an emergency situation that I needed to go to hospital, I couldn't keep my appointment. I asked Loren Hanson, the owner, to reschedule the test date for me, he replied by saying 'we don't work for you any longer! Loren has no appreciation of customer royalty.

    Backflow VIP - backflowservices - Updated May 2026

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