What a shame, untrained servers and rude. 4 of us went there for my moms 70th birthday and We booked the reservation threw ope table. When my wife asked what the hot topics were on the menu the servers answer was " I don't know I didn't read the paper" ( an attempt at humor) and then "I don't know I can't afford to eat here". Awkward at best! We order a very nice Pinot noir, and some apps. They were great. When our entrées came all was well at first but our server never came to check on us for the whole meal then when my brother bit into his second meatball it was not seasoned and nasty tasting. The first meatball was great, we all tried it but the second didn't taste good at all. Probably just didn't get mixed in well, so it tasted of plain baked meat. Not a huge deal, but when we told the waiter, he took it personally and was overly rude!! He said " I didn't make it" "so, do you want me to bring the chef over and you can tell him?". We were all floored, how upset he was!
I am a professional in the service industry, 14 yrs experance and currently work for one of the best restaurants in Wisconsin. If one of my employees talked to a guest like that and attacked a guest like that, they would be fired. I didn't go into back when expecting amazing service, however, if the staff is not trained to Handel complaints properly, 1. They loose money, 2. They loose repeat customers, 3. The server lost out on an easy $20-30 in his tip, & 4. We were going to get another round of drinks and Deseret, that they missed out on.
We went to city grill for drinks and desert and they were fun and friendly!
They may have taken the item off our bill, but that was not what we wanted, besides not giving us attitude, we would have settled for a drink or desert as an offering, and they wouldn't have lost $19 but only $6-$10 in sales. As for the unprofessional server, I blame the management, they clearly have not been trained and without understanding the food that comes out of the kitchen, how can they do there job properly.
I was going to write this in privet and/ or call them but they don't have an answering machine and there website isn't functioning. VERY, unprofessional, again!!
I know there's not a lot of choices in fine dining in Wausau, however, when I do come back, Back When will not be on my list of places to go to. They made a very uncomfortable 70th birthday for my mother when the server decided to argue with her.
P.S.- when you have open table, use it! If it says in the notes it's moms 70th, the host should great her with a smile and a very happy birthday, also your manager should have stopped by the table to check on us and wished her a happy birthday. Just sayin, that's how us pros would do it! read more