I wanted to update because I just started aquatic therapy at Spaulding Charlestown and I wanted to highlight the differences so if you're looking to come here you can make an informed decision. Back on Track- Pool Basics: The pool area itself is not handicap accessible so go elsewhere if you can't use stairs. The only entries into the pool are a chair lift and ladders. The pool itself can feel pretty crowded because there are swim lessons and lap swimming happening in the somewhat small pool at the same time. PT Staff: My staff member was late every single time he met with me and he stopped right on time. The staff aren't hands on like Spaulding. They don't get into the pool with you, but instead sit in a chair on the edge of the pool typing notes about you while you're exercising. Awkward. After I went to Spaulding I realized my PT at Back on Track was having me do exercises that weren't right for where I was at. When I got hurt from our third session but I thought it was me, not him. It was him. Facility: The Wellbridge health club is an expensive one, so they do have pretty nice locker rooms and a lot of convenient extras like robes, shampoo etc., tea, mouthwash, hair spray, and hair dryers. The PT room itself is a tiny room with two therapy tables. They have curtains, but it was pretty awkward being evaluated 5 feet from someone else getting treatment. Like I said before, Back On Track Cambridge is really a better fit for someone with a minor injury who is pretty high functioning. I would really recommend anyone who is elderly, deals with chronic pain, or just wants more skilled therapy to go to the Spaulding Charlestown for PT. It is more hands on, the pool is warmer, and it's completely accessible. If you work in Harvard Square and just need something basic that's convenient, try it out here. read more

Be advised: This is not a real, full service PT clinic - this is a one-person, one-room operation inside a beautiful upscale health club in Harvard square. Parking is never easy unless you are willing to pay, in which case it is easy and abundant. My PT session was not long enough for critical analysis. Let it be known: I am a BIG fan of Back On Track in Brookline. read more

Jaime was AMAZING. I had some problems with my hip (Yes, I'm secretly a 78 year old), and I went and saw Jaime and it was just an absolutely wonderful experience. I've never had PT before, but I learned a lot of great stretches and exercises. In about 6 or 7 visits, I went from walking being painful, to being able to use the elliptical again (albeit for only a few minutes at at time). I really felt like Jaime gave me everything I needed to recover, and once she felt I was solidly on my way, she told me I was all set and that I could do the rest of it on my own. I really appreciated her honesty about closing my case, and saving me the time and the money! Another big plus in my book was that it was easy to get an appointment at Back on Track, and the location is really convenient for those of us without cars (right in the Charles Hotel complex, actually in the Wellbridge), just a few minutes from the T at Harvard Square. read more

Be Careful! My therapist here was good, but the people who work in reception & billing really messed things up for me. They canceled my first appointment 30 mins. before I was meant to arrive, then when I was 10 mins late to the second appointment, they refused to see me. They don't know what they are doing with insurance. They ordered too many appointments, appointments I did not need and the had obviously NOT consulted my therapist about. This messed up my insurance & will end up costing me a lot of money. STAY AWAY!!!!!!!!!! go somewhere with professionals who will deal with your personal information with respect. read more

I've just started here and will update as my therapy continues. Back on Track is a little office located inside the Charles Hotel in Cambridge. But don't be deceived by the size. They have access to the full gym and pool that the Hotel provides, as well as massage tables in their office. Parking isn't easy, but it's a 5 minute walk from Harvard T Station, which is what I use. I just finished my third session, and I'm already impressed. I love the facilities that the Charles Hotel provides from the changing rooms, heated pool, hot tub, to the sauna. Offers a great many options for PT. Josh is my PT and from day one, nailed exactly where my issue is. I've been dealing with severe back pain since 2011 and have tried many different places. Day two involved some serious muscle work that left me achy, but in a good way (work out those knots!). My latest one, I finally got into the pool and it was a nice easy exercise to start working out my tight muscles. I enjoyed the hot tub after my session since the heat and jets felt great on those sore muscles. I can't wait to continue my sessions and I'm hoping that my pain will decrease over time. read more

I've worked with two PTs at BOT and both have been extremely helpful. I go to BOT at Boston Sports Club on Welles Ave. in Newton, MA

Back on Track Back on Track is a good name for a physical therapy group but it's not that easy to get back on track. Here is the story of how I did it. In August 2017 while in New York City, I was hit by a skate board from behind resulting in breaks in my femur and in my shoulder. I spent two weeks in the hospital and then four and a half weeks in a rehab center in New York. When I first came to Back on Track at Wellbridge in Cambridge, I had already been to physical therapy in Cambridge with a different group. They discharged me telling me that they could not justify that PT would make a difference in my recovery. Boy, were they wrong! PT made all the difference. BacK on Track welcomed me and let me stay on as long as I needed. It was my great fortune that I got to work with Josh Fayer who led me through every inch of my recovery. There were many times when setbacks hit, and I felt I would never recover. Each time, Josh was there for me with encouragement and skilled help. My recovery had many challenges and questions: dealing with life with a cane, how much exercise was too much, when to travel, and a lot of psychological and emotional issues related to the injury. Josh helped me navigate throughout with caring and insight. In addition to the healing treatment, there were a lot of exercises to master. I welcomed the exercises and practiced them diligently knowing that that was my way to recovery. Josh also had a grab bag of tools and aids for me to use. I learned a lot and will have those skills to draw on for the rest of my life. A year and a half later, I am almost cane free with much less pain. It's been a long struggle but now I can gratefully say, "I'm back on track. " Sherry L read more

Josh at Back on Track is a terrific physical therapist. He combines stretching, spinal adjustments, muscle release and dry needling to treat cervical spine issues, sciatica, tennis elbow, back pain, you name it. And unlike a lot of PTs I've gone to, Josh is an athlete. So when you talk about injuries, he gets it! Highly recommended. read more

I need immediate physical therapy. I can no longer walk my legs are so sore. They LIED to me and told me they take my insurance. My insurance pays for transportation but only to doctors that take my insurance. After 3 weeks of trying to get transportation approved I finally found out THEY LIED TO ME. They don't take my insurance. I've wasted 3 weeks!!! I hurt so bad I've been taking morphine for pain. I thinking about sueing them for the pain and aggrevations of putting off my physical therapy for 3 weeks all because of their lies. DONT USE THEM. NO NO NO NO NO!!!!! read more

My doctor suggested this place so I was very receptive. While I would highly recommend water therapy and Wellbridge is a beautiful space in the Charles Hotel, the physical therapists could be better, in fact, much better. The first therapist (assigned to me) was extremely negative and would talk incessantly about her own physical ailments. When she left suddenly, with no word, I got a new therapist. Great," I thought, only I got stuck with an inexperienced intern. And when I asked both her and her supervisor to please print out drawings of my exercises, they both made excuses. PT places abound. If you're going to spend 20 weeks of your life going to PT , choose wisely. read more

I am EXTEMELY SATISFIED with my physical therapist, Susana H. However, the space is in desperate need of a face lift. The carpet is filthy, 2 or 3 therapists share an office/ exam room. There is no place where to hang your coat other than the locker room (two floors below) read more

Dear Back on Track Physical Therapy: I am writing you this letter to commend a member of your staff, Joshua Fayer, Physical Therapist, for an exceptional job, in working with me, on my road to recovery. I was hit by a car last May, 2013, and after two surgeries, on my leg/knee, was told I needed to go to outpatient physical therapy. My visiting physical therapist recommended Back on Track. Josh Fayer's kindness, care, professionalism and motivation were the determining factors that enabled me to overcome my fears, to push through, work to my full potential and to finally get behind the wheel of a car, again. When I felt like I would never be able to get through some painful sessions, he went above and beyond, what I believed a Physical Therapist would do for a patient. His support and commitment to me, will not be forgotten. He has given me tools to continue to work, toward my goal of becoming stronger, and to be able to walk more independently. He was positive, firm and insistent, and pushed me a little more each visit, to go a bit further. I will continue to follow his instructions! I still struggle with daily pain, but his encouragement, knowledge and realistic suggestions, to aid me in working through my pain issues, have been extremely helpful. I am so grateful, and have been totally amazed and impressed with the quality of care I have received from Josh Fayer, as well as the patience and support from the administrative staff of Back on Track Physical Therapy. The entire staff has always been friendly and helpful. They never appeared to be bothered by any request I had. There were always smiles for me, when I came in to visit. Again, my thanks to your entire organization, and especially, Josh. Warm Regards, Gilda S. read more