**THIS REVIEW IS FOR 14TH AVE (could not find the yelp page for this location)**
After the issue we encountered on Saturday we will NOT be back again. I had a room booked for 11pm last Saturday night for my birthday. We were watching the UFC fight before heading down, but since the main event was not starting until 11, I wanted to try to move my reservation to a later time so that we could try and catch the main fight. When I phoned I spoke with a gentleman who advised that it was too busy to move my reservation, but they could hold the room for 15 minutes and to be there by 11:15pm. We hurried downtown (missing the UFC fight) and arrived at 11:10pm. Upon arrival, we were told that our room was DELAYED by 30~ minutes.
Frustrated at this point I asked to speak with a manager. I explained that I was told my reservation could not be moved to a later time, but the room ended up being delayed anyways, leaving us to stand around and wait. Everything would have worked out better had they just accommodated the request to modify the reservation to 11:30pm or later. The manager explained due to some sort of technical difficulties during the booking before mine, the timer was not running properly which caused the delay and it was out of their control? I asked the manager if there was anything at all he could do for us, as it was a big group of us just waiting around. He advised that he would get us settled in the room first then come back to see me. We waited closer to 45 minutes for the room as we did not get in until 12:00am and the manager did not come back. I am disappointed that the manager did not make an effort to rectify the situation.
However, our server was very apologetic (more apologetic than the Manager) and consistently checked in on us when we were in our room. She let me know she would try to add on 15 extra minutes for the trouble, but this was not added as they had us settle up by 2:00am (2 hour booking). read more