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Shawnee, KS

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10 months ago

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Ask the Community - Baby Haven KC

Diagnostic Imaging Centers - Waiting area

Diagnostic Imaging Centers

2.8(32 reviews)
11.3 mi

Annual mammogram 4-1-26 I do them here every year…read more "Is everything still the same?" "No. I have new insurance. I handed my ID and new insurance card to the reception worker to record. She handed it back. "All set." 6-12-26 Billing calls me to collect. Was RUDE. Knowing I have no out of pocket expenses for this, I checked to verify that they billed my correct insurance. They did not. She had my old insurance data in the computer. I gave her the information off of my new card. She said she'd reprocess the billing. 9-17-26 Collections leaves me a voicemail. I called my Overland Park location of Diagnostic Imaging to go back to the beginning of the problem. I got "Harvey" in the billing department. She started off condescending. I asked her to compare and verify insurance member ID numbers to find the source of the problem. They own the problem. My member ID number was initially recorded incorrectly with one number off in the sequence. The call was disconnected. I called back and after another time-wasting event of being on hold and reiterating that "English" was my choice of language.. I got "Terica." She was dismissive at first as I explained my previous call and interaction. She prematurely informed me that there was no record of my previous call... 15 minutes before this one - until.. oh.. "Yes. It's in the computer. It's been taken care of and has been reprocessed for billing with the new information." These are the necessary actions required to be taken. They would have had to happen anyway... (because Diagnostic Imaging was irresponsible) I could have very well been rude and condescending toward them. I was not. Did they need to be rude and condescending to me in order for these corrections to be made? Absolutely not. Did anyone in the Diagnostic Imaging chain of communication once express empathy for me or take responsibility for THEIR mistakes ? Not one. I have been inconvenienced. MY time has been wasted. I have been harassed for payment they didn't receive only due to THEIR incompetence and sloppy lack of attention to detail. I was mistreated by rude and condescending women behaving like petty, entitled, bullying high school girls. WAS I being judged by several "representatives" in their collections process as someone who must be unworthy of kindness or respectful communication? Apparently. Do BETTER, Diagnostic Imagining! Some patients are struggling with terminal illness or facing life threatening treatment. THEY, especially, do not need your negativity. I'm going to KU MED next year and bypassing your mean, lazy, emotionally immature humans mishandling vulnerable humans.

Very fast and effecient. Sweet mammogram technicians. Results are received while you wait which is…read morenot long.

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Diagnostic Imaging Centers
Diagnostic Imaging Centers
Diagnostic Imaging Centers - Record of being on hold for over 3 hours.

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Record of being on hold for over 3 hours.

Baby Haven KC - ultrasoundimagingcenters - Updated October 2026

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