Haven't been to appt yet. In speaking with staff everyone's great and professional save for one. Didn't catch her name. Infuriating how abrupt and unfriendly she is. Some get that confused with professionalism She represents that place and, so far, I'm not looking forward to procedure. Just for the bitter taste she leaves on one's palate read more

Always pleasant staff when I go each year for a check up. Clean, professional, friendly. read more

My go to location for any type of medical imaging needs. The staff is always so kind, from the front desk to the technicians. I have had ultrasounds and mammograms here and every time, I have been treated with the utmost respect and care. Appointment scheduling is a breeze whether done online or over the phone. I have always been in and out quickly and have never been required to wait. read more

This place is my jam for diagnostic testing. I've been to their competitor once and refuse to go back. They've always been fast and easy to schedule with and see me within minutes of my appointment time (even early on occasions!). The technicians have always been courteous, professional and provide the best level of care. I strongly recommend this location if you're in need of imaging (like ultrasounds and CT scans - both that I have experienced here). read more

have visited this establishment on several occasions over the past few years. My experiences have consistently been positive, and the staff has always been wonderful. Furthermore, I have never encountered a significant waiting period read more

I'll start with a positive: the technician was kind and supportive. That said, I would try a different group. I think to start with they are highly unethical in their business practice of collecting money. I have insurance but they took 500 dollars, required before they would service me. 3 months later I called the insurance company to see why nothing had gone toward my deductible. After a few minutes I discovered that insurance had fully paid so I should have been given my 500 back. When I called I was told I'd have a credit. Um....no! Then I learned it had been processed with the wrong codes to the insurance company so the claim would not process. The only time the first level responded instead of just repeating the same words was when I told them I had a billing and coding degree and I knew what should have been coded. I've spent up to 7 hours on the phone with insurance and managers and I still am 200 dollars not paid. I'm sure at this point they are trying to run the clock down so the claim cannot be processed and they can say they don't owe me. Pick another group, but at least watch your insurance to be sure you really owed the money. It only discourages customers getting needed care, life giving care, when you are told you owe 500 you may be unable to pay. Especially when insurance companies could fully cover it. This is what preauths are for. Very annoyed. read more

The appointment was very fast and the results were communicated right away, thanks so much!

I've had two ultrasounds done at Element Medical Imaging, and I was very satisfied with the care and attention during both visits. The technicians were extremely professional, kind, and attentive -- I can't complain about the staff at all. However, the billing experience has been very frustrating. They charged me significantly more than the amount agreed upon with my insurance. Their billing system is terrible -- it's basically just a voicemail where you have to leave a message and hope someone calls you back. After multiple attempts, they finally returned my call, only to tell me to contact my insurance company and have them reach out to Element -- through the same voicemail system! Overall, the medical service itself is excellent, but their billing and communication process really need improvement. Note: It's been a couple of months since my first call, and I'm still trying to resolve this issue. I'm once again trying to get in touch with them, but it's proving to be just as difficult. read more

My experience with Element was fantastic, and Julie the radiology tech was amazing! Everything was easy, from online scheduling, to rescheduling, check in process, actual exam, and getting results on the portal afterwards. I'll definitely use this location again for future needs read more

Carolyn did my contrast and CT scan and she was WONDERFUL. Very experienced and knew how to talk to a patient. Very focused and the front desk is always so kind. read more

Receptionist could have cared less that I arrived. Imaging was promised to my doctor by appt time but was a day late. I'll stick with Diagnostic imaging. read more

I always have my mammograms at Element, they do an excellent job!! Thank you to Jessica for continuing to make it a fast and easy process!

Wildly unprofessional. Was trying to work with Element on being incorrectly billed and they blamed me for everything. Talked to the supervisor who also blamed me then when our call got disconnected (or when she hung up) there was no call back. I had to leave another voicemail which may or may not be returned. All I wanted is someone to help me and I am being ignored. Steer clear!!! read more

Waste of time, went for a biopsy and Dr. Miller took four samples of nothing, not one cell was extracted. The tension between the doctor and the tech was uncomfortable from the start. Left a message for the office manager to call me last Wed and no callback. Normally I go to Diagnostic Imaging but they don't perform biopsies. Will never go back to this place! read more

Just a PSA to anyone visiting Element Medical Imaging; half the staff at the Lee Summit office has chosen not to get the COVID vaccine. Today, as I removed my mask in preparation to enter the machine, I let the tech know not to worry that I was vaccinated. She responded that it didn't bother her - and that in fact, while the vaccine was offered to her, she declined. Had I known this, I never would have booked an appointment at this facility. Individuals have a right to make a choice for themselves. However, as healthcare providers they are in close contact with patients, many of whom have compromised medical conditions. They are putting us at risk. They should inform patients and the public so we can make that choice for ourselves. read more

DO NOT GO HERE. This company did not tell me they were out -of-network for my insurance. I did not find out until my insurance let me know weeks after my MRI, and I then got a bill for $800+. As I didn't have $800 just lying around, I was unable to pay at the time. The company then (after ONE bill) sent me to collections, somehow for $1400+!! I called and spoke with Trina, who was unwilling to help me in anyway, but she did "sympathize." Thanks, but sympathy doesn't pay this ridiculous bill that I have no way of paying, and was never disclosed that I'd have to pay out-of-network prices. To do this to someone, and then send them to collections during Covid? Heartless and disgusting. read more

I recently had an MRI done. The receptionist and tech were both very professional. I was taken back promptly. The tech explained exactly what would happen. She gave me ear plugs, another set of ear muffs to go over my ears and asked if I wanted a blanket for comfort. My results were back in a timely manner. I would go there again for any imaging needs. read more

Awful experience. I was on time to my appointment. Arrived 15 mins prior to my appointment time. Checked in from my car like they ask me to. After arriving to the empty lobby I sat and waited over 50 mins for my appointment. In the mean time everyone that was late to their appointments were seen before me. 15-20 people came and left the lobby and their appointments. I checked in with the receptionist twice and she kept saying I was next. I missed my second appointment of the day and my husband was late for work. I will not be returning. read more

be aware they bait and switch the MRI cash prices was quoted. 3 times for $300 when I arrived at 8:30 pm appointment suddenly was $500 they don't care about customers service either Homi Moshiri read more

Johnson County Imaging and Element Medical Imaging is the place to go. They have taken care of me, and my son who had a pitching injury. They are true professionals, and make you feel comfortable and taken care of. They take all kinds of insurance, and you don't have to wait too long for appts. Our results didn't take long at all, and we loved Dr Wilson and his staff. Thumbs up to these clinics! read more

Been going here for several years. But after undergoing a wrist joint dye injection under fluoroscopy so they can see exactly where the dye is going in a joint followed by an MRI and then told 2 days later the MRI wasn't readable because not enough dye had been injected, I had the same procedure again! I know stupid on my part to return. This time the MRI is readable but my hand is black and blue from being stuck at least 6 times to inject the dye! After this experience and despite being told I wouldn't be charged for either MRI, I am done here! read more

I have been coming here to have my mammogram for many years now. If I "gotta do it", I choose to do it here. Great staff.

Despite the name of this facility, they bill as a professional entity rather than as a freestanding radiological facility. This resulted in my being responsible for 93% of allowable charges rather than 20%. They told me that they were required to bill with that NPI number because they owned the equipment. I won't use them again for any future imaging services. read more

I had a great experience at this place yesterday. Everyone was so friendly and welcoming. They made me feel relaxed...as relaxed as I could be getting an MRI of my brain! Josh was the technician who did the MRI and he did a tremendous job! He made me feel calm and less anxious. He is a wonderful provider of this service. I think he deserves a raise, too! read more

This is my 2nd visit in less than a year to get a CT scan. The staff is always very helpful and the facilities are very clean. As much as I don't enjoy the reason I had to visit, I did enjoy the experience and swiftness I was able to get checked in and completed in under 20 min. read more

I would like to recognize the outstanding commitment to service by Shelly in the pre-op department. There had been a mix up in the approval for my procedure and it was 2 hours before I was to show up. Shelly immediately got on the phone to my doctors office. She was able to get the correct procedure written. Next she called and got approval from the insurance company which in this time of Covid could have been a nightmare. She next called me to tell me that my appointment time had not changed. Outstanding follow through. Thank you Shelly. read more

I had an appointment to get an mri. They were behind in their schedule. I had to wait OVER an hour. Really inconsiderate of people's time. I woulddnt recommendation read more

Coleen was an awesome MRI technician. Professional & caring. She puts you right at ease. We even had a few laughs. The second technician, whose name I didn't catch, was equally professional & upbeat. The staff from the front door to the MRI all run a clean, safe & professional imaging location. Great care is taken to be clean & safe during COVID. They even run on time too! read more

I've been getting my girls checked here for years. LOVE the new facility. The staff is always very friendly and good at what the do.

Missed my appendicitis! Waited until it was rupturing to go to the hospital since "nothing was wrong" with me. They just said "sorry" but my bill still stands because they know they hold the cards. Find another place to have your tests! read more

Really beautiful, clean offices. I think the space is brand new. We were seen really quickly and Dr. Harmon was professional and direct. If you're sick of getting your xrays (etc) in dingy hospital basements on ancient machinery, this is the place for you. I finally felt it was worth what I paid. read more

I was given a prescription for a MRI and told by the ordering provider to call around and see the soonest I could get in. Diagnostic imaging was able to get me in Thursday. I was hoping Johnson County Imaging could get me in sooner. Unfortunately the provider has to fax the order directly to them or they will not schedule it. Very disappointed. read more

The bottom line here is that they have the best staff and equipment. We had a previous MRI elsewhere that left something major undiagnosed. The docs there catch it. Fortunately, our doc asked us to recheck it with this center (he said the neuroradiologist there was the best in town) and it saved our mom's life! We will be forever grateful. read more

Excellent doctors and professional staff! This should be your first choice!

I have used Johnson County Imaging for the last 25 years for my mammograms -- no more! This year they screwed up my Medicare billing and billed me instead. When you go to have a mammogram they photocopy your Medicare card and driver's license so there is no excuse for this. I had to call their billing sub-contractor and give them my info all over again which I am not comfortable with in this era of id theft and Medicare fraud. I tried to leave feedback on the Johnson County Imaging web page but guess what? All of their "Contact US" links just take you to their phone number or their billing sub-contractor. read more

Yes, you can probably go to a fancier place to have your imagine done, but you cannot beat the price here. After conferring with another diagnostic center who wanted to charge me $1200, I checked on-line and found this place - who lists their prices right on their site. The other place surprised me with their price after I had arrive and filled out all the paperwork. They were very quick and the staff was great! Even if I had insurance, why would I want to pay more? I wouldn't. JCIC will get all my future business. read more

Called for an appointment and was told only walkin was allowed. Got to the office and saw others there going ahead of me because they had appointments. Was told the telephone receptionists was "new." But once past that the experience was super. Next time if I get a new receptionists I'll ask for a supervisor. read more

I called to make an appoint for a 3D mammogram (which has went up $10.00) and an annual thyroid US. They informed me that I would have to pay the specialist copay if it applied. I have a $55 specialist copay, which I don't mind paying that when I am actually going to see a doctor who is a specialist! This is not a doctors appointment. What a scam! Go to Diagnostic Imaging down the street. They don't do that there! read more

I will recommend this facility to all my friends! You are treated with compassion and dignity. Very clean and top of the line equipment. The staff was wonderful! read more

If you consider yourself even a bit modest, this is not the place for you. I went for a hip xray. Yes, I was precertified with the insurance folks--I guess they want to make certain they get paid. I have no objection to them being paid for good service, but really... The changing room was a small dark closet-like space across a walkway from an identical space. I was taken to the 'changing room', given a 'robe' (the usual tie-on cotton nothing) and was mostly undressed when I realized I was about 2 feet from a man who had been given the same instructions. I wasn't going to come out of my space in only that robe with that man a few inches away, so I got dressed again, asked for a more private changing space, and was treated like I was insane for asking. I persevered, got changed in a room with a door, and reported for the xray. I was laid on an xray table in a room with several pieces of equipment. The room had a long glass wall on one side, and my feet were pointed toward the glass wall. The positions required of me on the xray table provided anyone walking down the hall on the other side of that glass wall most inappropriate views. I objected to this situation, expressed my thoughts, and was again treated like I was somewhere between dumb and crazy. Really. I just don't bare my private parts to the public. The tech rushed through the xray, and got me out of there. I won't be bothering them with another xray. There are plenty of places in Johnson County that do this work. read more