After 25 years of family medical care here we are no longer patients with this office. My primary…read morecare doctor for over 20 years retired so I called and set an appointment to meet a new doctor to have as my primary physician. A few days before my appointment I receive a message on my app that my appointment is cancelled. I call to discover that it was cancelled because whomever set up the appointment did not note that this was to establish care with this provider. With all of that they cant even get me in to "establish care" until sometime next year. Just a bit of advice for anyone wanting to use their services and how they treat a loyal patient that has been seeing them for over 25 years.

Recently I called to make an appointment. I have been a patient at the independence and Blue…read moreSprings offices. The receptionist rudely told me I would not be seen until February as I am a new patient. I explained that I had been seen at 2 other offices, and was told I could go to any of the offices. We have moved closer to the Lee's Summit office, and I wanted to change to that office. She told me that it didn't matter. It's unfortunate that the first person you encounter is rude, and has no intention of assisting you. I spoke with the independence office, and was assured this is not St Luke's policy.

Apparently they set up multiple billing accounts and when I got the bill to pay it in the account…read morethere was a zero balance. Sent to collections. Canceled mediocre health care and terrible customer service. Have fun with AI getting ahold of someone

Changed doctors and office from one I had been with in Lees Summit for over 18 years to Dr. Jason…read moreBessey because the other doctor and office had just become to corporate and non personal. Family Health Specialist is a clean, very modern office and the staff has been naturally friendly and caring. Dr. Bessey listens to my issues and takes action based on what I say and doesn't have his head buried into a laptop like the previous doctor and office I had used. I recommend this office and Dr. Bessey highly.

I love Dr. Aholt. She always knows you and your family. You don't waste appointment time going…read moreover your issues because she already knows them. She is thorough, kind, and has a great bedside manner. I'm so glad that my daughters and I found such a caring and competent doctor.

Dr Smith is so caring and has an amazing bedside manor. She makes sure you have ALL the info and…read moreright referrals. HIGHLY recommended

Dr. Smith is a doctor that really cares about her patients. She even called my wife at home on…read moreMother's Day to see how she was doing.

Terrible service. I have ran out of needed medications numerous times. My last ever time was 2…read moreweeks to get a call back on a weekly medication

LOVED Dr Sweeny! Now that he is gone, this place has really gone downhill DRASTICALLY. From what I…read morehave personally heard, experienced and witnessed, Sam the office manager (who has no last name) is completely unethical and could care less about the patient or their family. In congress with an NPRN Robin Campbell, Sam, and Dr. Michael Bahl made the decision to force my husband to stop a dangerous drug cold-turkey. This is a drug which requires weaning off, not to be stopped suddenly. This has caused MAJOR issues with him physically and in our family. NONE OF THESE "medical professionals" care AT ALL! They are completely happy with the HARM they have caused him and my family. As I have been in the healthcare industry for over 35 years, I am SHOCKED at their behavior! Because it has been so egregious, we are taking this to our attorney and to the Missouri professional licensing and registration board. For this MEDICAL office to HARM patients in the way they have, a LEGAL response is now necessary.

Great doctor. Fantastic bedside manners. Great doctor for older folks too. I had been lopking6fir…read morethis type of primary care doctor and wife told me to look at this doctor. My wife was right one more dang time.

Dr. Gendel has been my doctor for a number of years and he takes great care of me. I highly…read morerecommend him. He is at St. Luke's East Hospital in Lee's Summit.

DO NOT GO THERE!!! I can't begin to explain how badly you…read morewill be treated. From trying to just make an appointment, to the wait time in the waiting room, to being rushed through the appointment and basically dismissed. There is no care and no competence to be found here. Stay away!!

Dr. Lisa Fletcher at the Blue Springs Office has been my pediatrician for about 2 years. I haven't…read morehad a complaint until now with my newborn. I know their vaccine policy, but due to religious beliefs, there is one vaccine I refuse to give to my children. I came to the vaccine appointment after speaking with the front desk about it and they said to talk to Dr. Fletcher about it at my appointment because it's not that big of a deal. I went in and upfront said I understand their vaccine policy at the office and understand if we can no longer be patients, but there is only one vaccine I cannot give due to religious grounds. Instead of professionally explaining to me their policy and letting me know they can no longer serve my family, Dr. Fletcher completely berated and belittled me about how she was a better advocate for my children than I am and that I must be okay with dead children. After this I tried to calmly explain my beliefs were religious and again understand if they can no longer serve my family and she continued to disrespect me and tell me how unethical my religious beliefs were. All of this in front of both of my children. I couldn't believe the unprofessionalism and audacity to spit on my religious beliefs when a simple "we can no longer serve you" would have sufficed. We immediately left the office and called to make a new appointment with a new pediatrician so the certified official letter they sent the next day ejecting my children from their practice really wasn't needed.

Run away! The staff has nothing but dollar signs in their eyes. They present their price list and…read moreif you change the topic, they bring it back out to be sure you know you'll have to pay more to discuss a secondary issue. They WILL NOT provide an itemized receipt for self pay clients; you have to sign an statement agreeing to that. If you are part of a cost-sharing plan, they will not help you in any way. I guess they won't make enough profit if they print out a 2-pg itemized statement rather than a 1-pg general receipt. The dollar is king and the client is a nuisance.

Excellent experience with this office. Reception/billing were friendly and professional. Dr. Mc…read moreEwen was also cordial and patient, taking time to answer my questions and provide what seems to me to be a thorough evaluation. I have no complaints.

The ER department from Receptionist to Triage to SOME Nurses, are sub-par. I could not breathe…read moreproperly and coughing to the point of lower bloodOx numbers yet they had me sitting out in the lobby for hours. When I finally did get to the ER portion, after basically forcing it, I was treated rudely and rough by the Nurse. The Dr. did do some tests and such but when my blood Ox obviously went to 80% the wrong assessment was, no worries, you're ok. No I wasn't, my airway was so blocked I could not get a full breath to feel safe. No help. Horrible assessments and horrible nurse. The intake was more concerned with her conversations with co-workers. The triage clearly wanted to get to her clock out time and didn't push me through for help.

I am extremely disappointed with my experiences at this emergency room. People come to the ER…read morebecause they are sick, scared, or in pain and are looking for help. The last thing they need is to be treated without compassion or empathy. The triage nurse I encountered was extremely rude and made an already difficult situation even worse. If you work in healthcare, especially in an emergency room, kindness and compassion should be part of the job. Patients may already be having one of the worst days of their lives. A little patience, understanding, and even a smile can make a huge difference. The wait times are also absolutely insane. Waiting 5-6 hours to be seen is unacceptable, especially for people who are sick and suffering. Every time I come here, the wait seems to be the same. Perhaps the hospital should consider expanding the ER and adding more doctors and nurses to help meet the demand. It may also be worth considering having separate areas for patients with less urgent illnesses and those experiencing true emergencies, so that people can be treated according to the seriousness of their condition. I truly hope the hospital takes these concerns seriously. Patients deserve to feel heard, respected, and cared for when they come to the ER for help. Compassion costs nothing, and it can make all the difference to someone who is already hurting.