1. Baby Castle

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Duarte, CA

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Baby Castle

5.0 (1 review)
Closed • 9:30 am - 5:30 pm

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10 years ago

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Marshalls is located at Huntington Oaks Center next to Trader Joe's…read more The store was clean,spacious and organized. It has a wide range of merchandise with reasonable price. I like to shop at different branches. You can find nice apparel for each and everyone in the family, accessories, glasswares, beauty products, dinnerwares and cookwares , utensils, appliances, handbags, shoes, bedding, and more You can find both name brand and off- brand products available. There are ample parking spots shared with other businesses. The staff were nice. It's a great department store to shop at and find branded merchandise at lower price compared to other stores

I had a very disappointing experience with Susie at the Marshalls in Monrovia. As I was leaving the…read morestore after making a purchase of nearly $500 worth of dinnerware, silverware, cups, and wine glasses, Susie began yelling at me that the shopping cart could not be taken outside. The issue wasn't the store policy, it was the way she chose to communicate it. She was condescending, unnecessarily rude, and spoke to me loudly enough that I felt completely embarrassed in front of other customers. A simple, polite explanation would have been more than sufficient, especially considering I was trying to get a large amount of fragile merchandise safely to my car. Management should absolutely speak with Susie about how she communicates with customers. Customer-facing employees should be able to explain store policies respectfully without yelling at or embarrassing people. Based on my interaction with her, she would benefit from additional customer-service training or may be better suited for a position that is not customer-facing. I left what should have been a pleasant shopping experience feeling embarrassed and extremely disappointed by the way I was treated

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I only came here because I wanted to use my gift card at Sephora. I do come here sometimes for…read morejeans, but today was for perfume to use my gift card finally. I really appreciate it. Chrystal's help on the floor with helping me choose perfume that I loved. She then helped me with chopsticks and I found brands that I love very nice Girl the cashier I believe was Monica or Monique but she's very helpful as well. It's nice to go shopping somewhere and the employees are helpful.

Really terrible service !!!! It's 6/6/2026…read moreWalk in around 2pm I choked on something n immediately need something to cool down my throat to stop coughing and I am pregnant so anything can just happen if not careful I asked the all the front register staff any one know store has cough drop or and peppermint related stuff it's urgent They all says no we don't have ! Like in a non urgent I don't give a damn attitude As if I am less important than a dog probably they treat service dog better than a pregnant lady that's how I felt And guess what I found pepper mint candy! What an inhuman type of store Basically says oh if you feel not well step aside No one here give a damn You know all these women here none of them would say hey you ok? You want to sit down Let me see I can look with you if we carry the cough drop or something related No not word I won't return to a store that is inhuman to other human being especially we are all women here WOW

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Baby Castle - baby_gear - Updated October 2026

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