I love Reiss. It's been one of my favorite brands when I travel for several years now. I am…read moreusually able to find gorgeous dresses and coats here during their semi-annual sales at about 50% or more off. This store is large - there are several in NYC but this one located in/near Soho has a large women's and men's section and had tons of fitting rooms. Staff were super friendly and offered to get me a room while I browsed and then any other sizes if needed. Not too pushy, but around just enough. Lots of sale items inside and a huge selection. They had nearly everything you can see on the website inside this store. Clothing here is very classy and beautiful.

My boyfriend bought me a knit dress for our anniversary, he (up until now) only wore reiss. The…read moredress had a manufacturing flaw where they missed part of the arm running the seam through a machine. When I brought the dress back, they only had one identical dress but it was dirty, covered in makeup and dust. The manager even made a comment how it was just sitting in a dirty shelf... nice sales training. We were aware through other shopping visits that's there is a tailor reiss uses that's at a store nearby. I asked about the possibility of their tailor fixing the dress as the other only available in the city was dirty and he told me I'd have to pay the tailor to fix it and he was rude about it. Was about to go buy my bf a new wardrobe for Valentine's Day, if you want quality knits with quality customer service Sezane is our new brand we prefer, https://www.sezane.com/us/octobre-editions/collection/knitwear

Although I live out of the area, I always manage a trip to Drape NY every time I travel to NYC. I…read moream a big fan of Greek designer, Ioanna Kourbella and was very excited to find her designs in the US, sold exclusively at Drape. I have purchased ten to twelve pieces from the store and always get compliments whenever I wear one of Kourbella's truly exquisite designs. I have met the owner of the store, as well as a couple different salesgirls, and have found all of them kind, courteous and eager to assist. Bottom line, if you're looking for beautiful knits, one of a kind dresses, do yourselves a favor and stop at Drape NY.

I absolutely love this boutique. The merchandising is always fresh and fashion forward. The owner…read moreis very sweet and helpful - it shows she loves and really cares about the store and the community. I purchased a super cute peplum top by the staple Greek designer - Ioanna Kourbela and I've never received so many compliments just for a top! Will be coming back for more soon :))

Never thought I'd be in here leaving a review for a Shoe store, but here I am because the service…read morewas SO GREAT that they deserve this review. I stopped by on Sunday afternoon because I have been needing a new pair. I had an old pair that kept giving me blisters so I knew I needed to come to the store and try on some pairs to decide which would be best for me. The staff were all nice, but Kery was the highlight of this store. She pulled out no less than 10 pairs of shoes for me and helped me find what worked best for my odd feet. She made sure that they were comfortable and that I felt good wearing them right out of the box. I ended up walking away with 2 pairs of shoes - some Mary Janes and some Daily Loafers. Do they cost a lot? Yes. Are they worth the price? Also yes. These shoes last forever.

I had such a great experience, and it was all thanks to the amazing staff. From the moment I walked…read morein, they greeted me with warm smiles and made me feel completely at ease. They were incredibly friendly and approachable, which made the whole experience so much better. One thing I loved was how patient they were--they took the time to answer all my questions without ever rushing me. It really felt like they cared about making sure I was comfortable and happy with everything. They were also super professional and knowledgeable, which gave me a lot of confidence in their service. Even the small details, like checking in on me to see if I needed anything or explaining things clearly, really stood out. They went above and beyond to make sure I was satisfied, and it honestly made a big difference. You can tell they genuinely love what they do and take pride in helping people. I also appreciated how organized everything was--it was smooth and stress-free from start to finish. The staff treated everyone with kindness and respect, which made the whole atmosphere so welcoming. I left feeling really happy and well taken care of, and I'll definitely be back. If you're looking for a place with top-notch customer service, this is it! This store has an amazing variety of shoes--I was so impressed! No matter what style you're looking for, they seem to have it. From casual sneakers to formal dress shoes to ballet flats, there's something for everyone here. I loved how organized everything was, so it was easy to find exactly what I needed. They carry a ton of brands, including some I hadn't seen anywhere else, which was a nice surprise. The range of sizes and colors was incredible too--I didn't have to settle for something that wasn't quite right. It's clear they've put a lot of thought into offering options for all tastes and needs. Conveniently accessible near the R/W/6/B/D/F/M trains from a 6-min short walking distance.

Lovely shop! My friend found the most amazing dress and we were both smitten by the excellent…read morecustomer service by the French woman working at the store. She was beyond helpful and it was a great experience for both of us . Would highly recommend stopping in here.

This is a really special store…read more Great clothes, great customer service. I love that they can alter the clothing to fit your body perfectly. Nothings better than pants that fit perfectly. NOTHING. You get what you pay for here. High quality garments that will last forever if you treat them with proper care. XOXOXO

Absolutely deceptive business. I have never purchased an item online only to be notified that it is…read more"Final Sale" only once I received the item. It's grotesque. Any other decent business will indicate that an item is final sale on the description of the item itself, not deep in some Return Policy section of the website where even there, it's ambiguous. Classless organization. I would not shop here again.

Never think on making an online purchase in Carolina Herrera New York…read more They offer things on the website that they do not have in stock and after you place the order, the order is cancelled. Ok my last experience the order went through and weeks later a note arrived that the order is being returned. If you are counting on something that you buy from them will arrive, better not do it. In addition you call and write and there is no one to solve. Terrible service online sales

Review for Madewell Soho I had a pretty frustrating…read moreexperience with the staff here. The communication between the team, especially between upstairs and downstairs, really needs improvement. I was told by one associate upstairs to go to the men's section for a fitting room since theirs was full, but when I got there, the staff downstairs seemed totally unaware and sent me back up. Even though they all had radios, no one seemed to be on the same page. When I finally asked another associate, he said the fitting rooms were full, though there wasn't any line and told me I could wait if I wanted. At checkout, I asked for a bag, and instead of simply grabbing one that fit, the cashier tried to squeeze my top into the smallest bag possible. For the price I paid, I really expected better service and communication. Overall, it felt disorganized and unhelpful.

I've visited this location a few times now and every time, the associates have been so nice and…read morehelpful! I was looking for a very specific style and the associate was so nice to keep going into the stock room to help me find the den I was looking for.

Fabulous experience shopping for a tuxedo with a modern retail experience. Very smooth process with…read morethe package and Jada was a superstar in helping me with the right fit. Highly recommend.

We bought a suit in store for my son's graduation and arranged for it to be tailored and sent to…read moreus, because we live a few hours away. The pants arrived without being hemmed. When I called to discuss how to solve our issue, the lack of concern was evident. I could send the pants and hope that I might get them back on time was the only solution offered without any sincere concern. They might have offered to pay for the alterations I will now have to pay. We will never buy from this store again and would advise anyone else that needs their suit tailored and shipped to not rely on this company. Also, it's hard to believe that they are only receiving five star and one star reviews. Especially considering the service we received in store, while waiting for the suit to be shipped, and once we received the suit. My guess is they have some bots giving some of the five star reviews to make their customer service appear much better than it actually is.

Service is excellent. I wanted to be best friends with the amazing woman who works here…read more Such great clothes. If it's on the website, it will be in the store. Yes some of these clothes are expensive but they are so special.

Super cute little store full of wonderful, quirky, cool, and very feminine pieces. I had previously…read morebought Batsheva online. It was great fun to try things on in store when I was visiting NYC. I bought two blouses and a belt. Always get compliments when I wear them!