I was somehow connected to them while looking into paying gratuities in advance for an upcoming…read morecruise. Like another reviewer mentioned, their phone number came up as connected to the cruise line. The name "Travel Unravel" will NOT be used when they try to get you to pay for services, so keep that in mind. In my case, I was misled into believing I was speaking to a customer service rep from the cruise line, who pushed prepayment "at a discount," charged my card, then provided no receipt, no way of contacting them (aside of going back through my phone, and no way of reversing the charge/getting a refund. I filed a dispute with my credit card company, but that'll take a couple of weeks to resolve. I went through my phone, found their number, called and asked for a refund, but was denied. I thought maybe they'd actually paid the gratuities, so I called the cruise line. Nope! Not paid, so I called them back. Now I'm getting the, "Your customer service rep is currently busy but will get back to you in a couple of hours to resolve this." We'll see. Meanwhile, the BBB website is open to a "file complaint" page, and I'm filling it out as I write this. It is later, many hours later, and I never did get a call back. If you're looking to prevent your travel from unraveling, steer clear of these guys! I'll keep y'all posted.

I booked return flights to Faro with Travel Unravel (ref: KB8X4WR/KB8X4WQ). They charged me £960,…read morebut when I checked directly with the airline, the exact same flights cost only £407.01. That is a 136% markup - more than double - which was not disclosed at the time of booking. When I queried this during the booking call, the agent (Lisa) specifically told me there was only a small charge, and that this was taken from the airline. This turned out to be false. The reality is that I was charged more than double the genuine fare. When I raised this serious discrepancy, the company refused any refund and insisted everything had been done correctly. Their position was simply that I had "approved" the booking, and therefore the matter was closed. This misses the point entirely: approval without full and honest disclosure of such a huge markup is not informed consent. A professional travel agency should be transparent about costs, not conceal the fact that they are charging more than double the airline's own fare while telling customers the fee is "small." In my view, this practice is misleading and fails the standards of transparency required under UK consumer law. I would strongly caution others against using Travel Unravel. Always check the airline's own website first -- you may find the real fare is a fraction of what this agency charges.

Exceptional service for Day 2 tests upon arrival from USA you will have to use a UK credit card or…read morebank transfer. My USA credit card didn't work but that was a small glitch. I had to rush to find these guys for my day 2 as my pre booked tests did not arrive. Excellent care given over the phone and via what's app ordered both the day 2 and pre departure tests no problem. They were ready for collection did the swabs in the car dropped them into the box in the front of the office and as promised test results emailed with 12 hours ! Make sure your tests are back in by 1pm as the courier leaves at 1pm. Will definitely recommend during an uncertain and stressful time these guys know what they are doing. Each PCR test was $69 thank you

NOW THIS IS COOL!…read more Must say . There was a time when this company was rocking in the Travel Industry among Tamils. Then for some reason the company was not heard at all. But now they are back in Action. They offer amazing flight and hotel deals where I've got benefited a lot. Specially they've good deals for Sri Lanka and South Africa. Very good customer service and helpful staff in this branch.

My husband and I booked flights to Australia through Carlton Leisure at a very good rate. When Air…read moreFrance altered our first connecting flight, meaning that we would have over 12 hours to wait in CDG at the start of a very long journey, Sarah was very helpful in rebooking flights through KLM. Thank you Sarah. Jan W

I've booked the tickets through Carlton Leisure and must say that their services are simply beyond…read morecompare. I was really impressed with the way the prompt behaviour was demonstrated on the call. Cheers and good luck . . . .

Booked for a family safari trip on 2019, excellent customer service, Bhavni has been great advising…read moreand recommending the best and affordable trips for me and my family!