Strangely, their phone number came up as KLM's booking line on a search, hence why I ended up using…read morean agent rather than booking directly with the airline. The agent was courteous and was responsive before and after booking. Whilst I am uncertain of the need for an intermediary between the customer and airline for an experienced traveller they did in the end follow up and remained responsive after the booking. I admittedly have a bit more confidence in the concept of a travel agent after my interaction and Travel Unravel did seem to work more on the basis of trust, rather than merely processing a booking then disappearing as I had originally feared. I am unsure whether in the end they could beat a price on a direct booking, but they certainly suggest they can. Perhaps such an agent would also be a value add proposition on more complex bookings, but I have no experience with this.

I was somehow connected to them while looking into paying gratuities in advance for an upcoming…read morecruise. Like another reviewer mentioned, their phone number came up as connected to the cruise line. The name "Travel Unravel" will NOT be used when they try to get you to pay for services, so keep that in mind. In my case, I was misled into believing I was speaking to a customer service rep from the cruise line, who pushed prepayment "at a discount," charged my card, then provided no receipt, no way of contacting them (aside of going back through my phone, and no way of reversing the charge/getting a refund. I filed a dispute with my credit card company, but that'll take a couple of weeks to resolve. I went through my phone, found their number, called and asked for a refund, but was denied. I thought maybe they'd actually paid the gratuities, so I called the cruise line. Nope! Not paid, so I called them back. Now I'm getting the, "Your customer service rep is currently busy but will get back to you in a couple of hours to resolve this." We'll see. Meanwhile, the BBB website is open to a "file complaint" page, and I'm filling it out as I write this. It is later, many hours later, and I never did get a call back. If you're looking to prevent your travel from unraveling, steer clear of these guys! I'll keep y'all posted.

Exceptional service for Day 2 tests upon arrival from USA you will have to use a UK credit card or…read morebank transfer. My USA credit card didn't work but that was a small glitch. I had to rush to find these guys for my day 2 as my pre booked tests did not arrive. Excellent care given over the phone and via what's app ordered both the day 2 and pre departure tests no problem. They were ready for collection did the swabs in the car dropped them into the box in the front of the office and as promised test results emailed with 12 hours ! Make sure your tests are back in by 1pm as the courier leaves at 1pm. Will definitely recommend during an uncertain and stressful time these guys know what they are doing. Each PCR test was $69 thank you

NOW THIS IS COOL!…read more Must say . There was a time when this company was rocking in the Travel Industry among Tamils. Then for some reason the company was not heard at all. But now they are back in Action. They offer amazing flight and hotel deals where I've got benefited a lot. Specially they've good deals for Sri Lanka and South Africa. Very good customer service and helpful staff in this branch.

I was quite astonished when I discovered this newly opened travel agents, in the heart of London -…read morea stone's throw from Oxford Street. It's a glamorous outlet - deceptively spacious - unlike any travel agents that I've ever come across previously. Even more extraordinary, given the current economic climate. On entering, you'll see a huge world map, on one side of the wall, stickered with comments from happy travellers. To the other side, there's a comfy and inviting sofa with a plasma screen behind it. Take a seat and you'll be offered a drink, as you contemplate and ponder your next trip. There are only around six staff - with booking screens - in spite of the impressive size of the premises. It's set-up to enthuse and inspire the traveller, with space to dream and inform yourself. On my recent visit I had a lengthy chat and explored some ideas, confirming that one of my dream destinations will realise itself on my agendaone day. I wasn't made to feel pressurised, or ill-at-ease, although I didn't make a booking there and then. Instead, I was encouraged to return and experience one of their special evening events (I haven't had the chance to yet). During 'normal' office hours, it's a 'pure' travel agents (albeit luxurious and super client-friendly) but venture here in the evening and you might find it transformed into an exotic destination, featuring themed dancing and festivities. It quite turns the trend for isolated exploration, from the 'comfort' of your lonely keyboard, on its head and re-inspires enthusiasm for the expertise and input of a real travel specialist. I'll definitely consider returning when I'm ready to book, or if I'm close to the area and fancy a quick 'escape', or some enticing inspiration.

From the owner: peoplestravel offers amazing holiday deals and cheap flights to destinations like the Far East,…read moreDubai, Australia, China, Europe and more. Part of the Emerald Global Group, we have more than 35 years experience in the travel industry. We also offer travel extras such as travel insurance, car parking and car hire

I recently returned from the Highlights of Britain Tour a week ago…read more The trip was not what I expected in the slightest, and not in a good way. First of all: The guide was possessed of very limited knowledge, all of which she imparted whenever she felt like it, at random times, and in no particular order or with any particular organization. My favorite part was when she was telling me (an American) that the architect behind St. Paul's Cathedral (dead in 1723) also designed Washington D.C. (commissioned as a city in 1790), and again when she pointed at a passing corn field with the hilarious anecdote "The wheat fields we are passing have inspired songs." I very quickly lost confidence in anything she told us, because she was clearly willing to make up what she didn't know. What she did tell us that was remotely accurate was clearly read off the internet, as she was telling us. Which I could have done by using my phone. Why did I need to pay for her to do that? Furthermore, she was incredibly patronizing to us, and oftentimes insulting, as when she would talk loudly to the driver within easy earshot of a minimum of 4 of us. The best part of that is the subject matter they would often talk about: past tour groups. They were frankly nasty about some of them, so how is that to make us feel about how she'll speak about us in a few weeks? But the absolute best part was when it was the second to last day and she wanted to hand out the tip envelopes (of which we only got one, so that we had no choice about whether we gave more to the driver and more to her). She first stood up and quite nastily and loudly berated us about the necessity of tipping her, though I clearly remember the tour materials saying that it was not mandatory. Now, as I said earlier I am American, and tipping is in our culture. I also understand that this is not the case in many cultures, and there were many nationalities present on the tour. However, her tone and the demanding nature of her lecture was simply unacceptable. If the driver wasn't excellent (which he was, no denying it), I wouldn't have given anything at all. Second: Added on top of the issues with the guide, the person making the itinerary and calculating the travel times must be an idiot. Contrary to what the schedule promised, we had a maximum of 2 hours EACH in each location, and often spent twice as much time total on the road as we did in the tour locations combined each day. Frankly, the whole advertisement was incredibly misleading. For example, the itinerary claims that we would have from 3:00 PM to 6:30 PM in York, for a total of 3.5 hours. We had MAYBE 2, most likely only 1.5. And this is pretty indicative of the entire 5 days. We were promised by the itinerary that we would have from 11:30 AM to 4:30 PM in Edinburgh, for a total of 5 hours. We fought with the tour guide and the driver to give us until 3:00 PM, and we didn't even get there until after 11:30. And we were promised 6 walking tours, and one city sightseeing tour. We might have gotten what the guide considered to be a walking tour...twice (Stratford on Avon and Bath, where she speed walked pointing down different streets) and I have no clue what part of our time in Edinburgh was supposed to be a city sightseeing tour, maybe it was in the 1.5 lost hours we had? Third: The simply poor planning of the trip can be shown simply by looking at one item on the itinerary: The fact that the trip from Chester to Cardiff was scheduled to last from 1:45 PM to 2:00 PM...a mere 15 minutes. Meanwhile, now that I know better, a very basic Google maps search tells me that the trip from Chester to Cardiff takes a minimum of 3 hours and 15 minutes. I guess the lost 3 hours might explain the lack of a walking tour in Cardiff *shrug*. In summation, the people on the tour with me were superb and fun people, the locations themselves that were chosen were excellent, the driver was excellent, and the hotels chosen were top notch, but it was simply too much crammed into too little time with obviously very poor or absolutely no planning at all. Maybe I should have spotted these scheduling problems before buying, but I think that as someone who has never been to the country before, I think that I can be excused for relying on the representations of the company who purports to be an expert in the field and is promising to give me a good experience. I also can understand that some of the discrepancies are due to traffic and road conditions, but this can by no means account for all of the lost time we were promised. All in all, I will absolutely not be recommending this company or this tour to anyone, TourRadar should certainly not recommend the tour to anyone, and the reviews that showed online were misleading and not indicative of my experience. If I thought that it would get me anywhere, I would seek a partial refund of my payment. I feel cheated and exploited.

Fellow Travelers,…read more This is a warning, DO NOT BOOK WITH LETS TRAVEL. My family and I (spouse and 3 year old) recently booked a trip through Viator (who then contracted to Lets Travel). We embarked on a 4 night/ 5 day tour in Sept. 2018 with Lets Travel Services. The trip was advertised to be a Blue badge guided tour of several cities in England, Scotland, and Wales, with entrance to stonehenge and other locations, in a luxury coach with three star accommodation. I promise this was NOT a misunderstanding, unmet expectations, or us being displeased about services rendered. This review is to warn you! To let you know we received NO guided tours of any kind. That our tour guide was no tour guide at all - he himself stated he was only a driver - who had never even been to Scotland before, texting while driving, the whole shebang. And there was no tour guide provided when we arrived. The trip was SO BAD! All eight of us got off the mini van - yes, it was a mini van! and have been fighting tooth and nail to get refunded for this trip. The tour was falsely advertised, deceptive and fraudulent. Moreso, there has been no effort by lets travel to make right in this situation. That it is our fault for cancelling the trip. Booking with lets travel left our family trip to the UK in RUINS, and has since left us emotionally and financially distressed. Ok, you were warned. There are plenty of travel companies out there, please learn from my mistake and pick a different one.

B away is an independent travel agent, nestled in the walkway from Pinner High Street to Marks &…read moreSpencer. They have several arms of their business, and have a cruise specialist too. They seem to have every brochure ever printed and definitely can help you plan an amazing trip! I've been in a few times, which is saying something as I'm quite happy to book all of my own travel online. Travel agents can just do the odd thing easier than I can. They were very helpful when we had a completed flight booking for one person, and wanted to book for another person and link the reservations and book seats. They did come up more expensive than if I had done it online myself though, as they charge a flat commission on some things (like flights). When I mentioned that I'd just go home and book it to save the £25, as I found it cheaper online, they immediately matched the price and made the booking. The other couple of times we've been in is to discuss cruises. We've been on a few and really enjoy them, but as we're new to it, some advice is always helpful. I'm very keen to go to St Petersburg and they even suggested a specialist ferry/cruise service that they can book, that I'd never even heard of (it wasn't for us, but still!) I do find that the cruise specialist is really knowledgeable but he does push the more expensive lines. But when it comes down to it, he is right, the lines he's suggesting are a better fit to our personality and what we want out of a holiday - even though we can't yet make it there with our budget. And while he may encourage us to upscale, he doesn't discourage us from our choice. A good compromise! A great place to go for lots of information and advice.

My experience with B Away was excellent. They really know their stuff! I'm sure if I spent hours…read moreand hours on the internet I could match or better a price but their expertise is priceless, saves time while offering very competitive quotes. I found their cruise knowledge was second to none!

Excellent value. Great hotels. Food was very good, buses large and comfortable. The guide in…read moreCambodia was excellent and the love of his country showed. Our guide in Cruxton was very knowledgeable. Ha Long Bay was beautiful. All in all, just loved the trip and will most certainly use Cruxton again.

From the owner: The Cruxton Travel story started more than 25 years ago in an old bookshop in Harrow, offering…read morebespoke travel arrangements for leisure and business travellers to Africa and the Middle East. We now arrange more than 50,000 global travel transactions for leisure and business travellers every year to global worldwide destinations specialising in the Middle & Far East, Australia & New Zealand, Africa, India & Sri Lanka US , Canada , South America and Europe. We have always strived in offering the highest standards of customer service which results in Cruxton Travel having an extraordinarily high level of repeat business.