Strangely, their phone number came up as KLM's booking line on a search, hence why I ended up using an agent rather than booking directly with the airline. The agent was courteous and was responsive before and after booking. Whilst I am uncertain of the need for an intermediary between the customer and airline for an experienced traveller they did in the end follow up and remained responsive after the booking. I admittedly have a bit more confidence in the concept of a travel agent after my interaction and Travel Unravel did seem to work more on the basis of trust, rather than merely processing a booking then disappearing as I had originally feared. I am unsure whether in the end they could beat a price on a direct booking, but they certainly suggest they can. Perhaps such an agent would also be a value add proposition on more complex bookings, but I have no experience with this. read more

I was somehow connected to them while looking into paying gratuities in advance for an upcoming cruise. Like another reviewer mentioned, their phone number came up as connected to the cruise line. The name "Travel Unravel" will NOT be used when they try to get you to pay for services, so keep that in mind. In my case, I was misled into believing I was speaking to a customer service rep from the cruise line, who pushed prepayment "at a discount," charged my card, then provided no receipt, no way of contacting them (aside of going back through my phone, and no way of reversing the charge/getting a refund. I filed a dispute with my credit card company, but that'll take a couple of weeks to resolve. I went through my phone, found their number, called and asked for a refund, but was denied. I thought maybe they'd actually paid the gratuities, so I called the cruise line. Nope! Not paid, so I called them back. Now I'm getting the, "Your customer service rep is currently busy but will get back to you in a couple of hours to resolve this." We'll see. Meanwhile, the BBB website is open to a "file complaint" page, and I'm filling it out as I write this. It is later, many hours later, and I never did get a call back. If you're looking to prevent your travel from unraveling, steer clear of these guys! I'll keep y'all posted. read more

I booked return flights to Faro with Travel Unravel (ref: KB8X4WR/KB8X4WQ). They charged me £960, but when I checked directly with the airline, the exact same flights cost only £407.01. That is a 136% markup - more than double - which was not disclosed at the time of booking. When I queried this during the booking call, the agent (Lisa) specifically told me there was only a small charge, and that this was taken from the airline. This turned out to be false. The reality is that I was charged more than double the genuine fare. When I raised this serious discrepancy, the company refused any refund and insisted everything had been done correctly. Their position was simply that I had "approved" the booking, and therefore the matter was closed. This misses the point entirely: approval without full and honest disclosure of such a huge markup is not informed consent. A professional travel agency should be transparent about costs, not conceal the fact that they are charging more than double the airline's own fare while telling customers the fee is "small." In my view, this practice is misleading and fails the standards of transparency required under UK consumer law. I would strongly caution others against using Travel Unravel. Always check the airline's own website first -- you may find the real fare is a fraction of what this agency charges. read more

Review for Travel Unravel / Brightsun I had a very concerning experience with this company on 30th August 2025. I mistakenly believed I was calling Virgin Atlantic after their website crashed, but was actually connected to Travel Unravel. The agent (Gavin) strongly implied he was linked to Virgin Atlantic and offered me the same seat I had just tried to book online -- at a price £350 higher. Without my proper consent, he placed a booking hold in my name. I later discovered that the same seat was also being held in my name by another agency, Brightsun, even though I had never contacted them. This effectively blocked me from booking directly with Virgin. When I refused to proceed with the inflated booking, the agent became aggressive. Later, when I phoned back to ask for the holds to be released, he shouted at me. Thankfully, Virgin Atlantic eventually helped me secure an alternative booking (with a better return seat), but the stress, dishonesty, and intimidation I experienced here were completely unacceptable. Checking reviews afterwards, I realised I am far from the only customer who has experienced misrepresentation, inflated pricing, and aggressive behaviour from this company. My advice: book directly with the airline and avoid this company. read more

Total SCAM! I spoke with someone named Roy, I wanted to change my flight. The number I called was listed as Avianca. I asked Roy two times if it was Avianca but he skipped the question. He charged me $385.00. I told him I had a flex ticket. He told me yes, but I had to pay the airline taxes, etc. Once I booked the flight and gave them my credit card number, he wanted to charge me for my seats. That is when I became suspicious and said I wanted to cancel the transaction. He told me I could not because the change had been made. read more

I had the worst experience, we needed to cancel our trip because we had an emergency come and when we went to use the voucher they awarded to us we were then told it had expired but they would be happy to help us for another $700. Asked them how cash money expires and they could not answer us.... Said it expired. We were suppose to have a guarantee it would be good! Would not recommend them to anyone!! Very disappointed read more

They are scammers. I lost $400 to their lies. Steer far away, don't fall for it. I thought I couldn't get scammed but I did

Definite scam. A $550 charge for them appeared on my card, and when I called to ask who they are, they were evasive. Also, why is the customer service line for a travel agency in the UK being answered in India? Again, definitely a scam or the front for a scam. Stay away. read more

Title: "Misleading Service and Hidden Fees" Review: "I contacted what I believed was Spirit Airlines through this website to add my pet to my flight. The representative I spoke to, whose English was not very clear, processed my request but included a $198 service fee on top of Spirit Airlines' charges. I only realized this was not Spirit Airlines after noticing the extra charge on my account. This site misrepresents itself as being affiliated with airlines. I recommend avoiding it and ensuring you contact the airline directly." read more

Travel Unravel - Travel Services Near Me - Edgware, XGL

I just had the worse experience , they misrepresented themselves saying they were Celebrity Cruises . I questioned the the price of 689.00 for gratuities . Called the main number of Celebrity Cruises ,because I felt was being taken advantage and was right . They were charging 304.00 . Stay away they are a crooked company and would avoid them at all cost , if you want to save money. read more

Be real upfront and not hide behind unanswered telephone calls, emails and missed messages.

I paid over $350 to reinstate miles in May. Was told in Mid July the miles wouldn't be reinstated. It is now Mid August and I have yet to receive a refund for the $350 which was promised. I would not recommend Travel Unravel to anyone. read more

Scammed ! A fake lady named Shirley Thompson said, that she was with spirit airlines. I wanted to change dates on my husband's flight, to a sooner day because his dad is not doing well. I waited and waited for an confirmation email and nothing. So I called spirit airlines again but with the app number this time. The lady said that there is no changed of flight in her system. I had to pay again. I am very upset. I pray to God THAT FAKE Ms Shirley Thompson would have blessings. read more

Brock represented himself as a Viking representative. Told me I owed $3600.00 in port and shoreline fees. I needed to pay this immediately or my cruise reservation could be cancelled so I did. When I called Viking the next day, they had no idea what I was talking about and stated I was scammed. Working with Chase to try and get my money back. Of course the company stated Brock will call me tomorrow which I'm sure he never will. Calling the BBB and anyone else I can think of to get this company closed down. read more

The worst experience they take $668 from my husband they call us and said they were American airline supposed be for are set pick it was all a lie and now we can not get are money back. Scam read more

Absolutely a total scam!!! They pose as the Disney Cruise Line then they charge you $430 or more for unauthorized BS fees and services!!!! Spoke to numerous agents at this dishonest company and never got a supervisor to call me back!! Finally called and got someone named "Brock" who claimed to be a supervisor. He took no responsibility and basically told me to stop calling and go away! A Google search shows this India based company are a bunch of crooks!!! We advised Disney Cruise Line of these people!!!! Do not use!!!!!!!!! read more

Scam, scam, scam. Stay away. I have been charged for airplane tickets that I did not buy,

Like others here, their number came up while doing a google search for our airline...it looked completely official. When you dial the number it goes directly to elevator music and then an agent comes on and apologizes for the wait. They do not greet you with Travel Unravel. We were quoted a certain amount to pre book seats, but the charge on our credit card was for 4x's the amount, and in a different currency than our quote. Thankfully we had a text thread with our 2 step verification, as our bank could see that there were unauthorized charges. We did get our seats booked, but what a hassle. We tried to dispute it, by calling the company back multiple times, but to no avail. Lesson learned...always make sure you have the direct line (in the address bar) to your carrier. read more

Absolute scam. Flight was delayed by 6 hours, feaful it was going to be cancelled, I tried to contact Frontier Customer Service ended up being connected to them, they initially presented themselves as Frontier airlines, and charged me hundreds of dollars in "taxes" to change my flight, I find out after the fact when looking at my receipt this was a 3rd party company and NOT Frontier Airlines. Turns out I wouldn't have had to pay ANY change fees or taxes to move my flight. ALWAYS DOUBLE CHECK CUSTOMER SERVICE NUMBERS WHEN CALLING. Someone has obviously reported their number as fraud, because it no longer shows up when looking for Frontier Airlines customer service. read more

I like many others got in contact with this piss poor company by mistake. If I could give a zero, I would. I needed to secure a wheelchair for my mom for embarking and disembarking on the ship for a Royal Carribean cruise. I was told I needed to pay gratuities by Maria a customer service representative. I pointed out that all the gratuities were paid. You could see the $166 charge for each person. She was adamant about me paying the fees. She lied and told me the gratuity I paid was fees and wasn't gratuity. To make matters worse she told me I wouldn't be able to get a wheelchair unless I paid that day. I made the payment because I needed the wheelchair. I double checkd and I was right. I called again and was transferred to Maria, the incompetent representative. She wasn't knowledgeable and was not pleasant to deal with. People at this company are hustlers and shysters. read more

Don't even think about using them. I called American Airlines and was apparently answered by Travel Unravel pretending to be an American Airlines employee. They apparently were able to confirm a flight I had on hold, but added almost 900 dollars to my ticket. Then they refused to give me my confirmation code unless I split the charges into two different charges. One to American Airlines and another that he said may b e a litter different American Airline charge. When I contacted American Airlines they said they knew nothing about an additional charge. I contested the charge to my bank because it was on a debit card. I am waiting on Regions Bank to contest the charges. Want to know more. Pull them up and see the reviews. I gave them one star only to get this posted. read more

Perplexed! I received a phone call from Maria, notifying me that I needed to pay an additional amount of money for my cruise package. I was being charged an additional $680 dollars for gratuities and fees. I called back to cancel the amount charged and was told that my cruise would be cancelled if I notified my bank that this could be fraudulent. read more

COMPLETE SCAM COMPANY!! My Mother called this company that pretended to be Jetblue. Was told it was Jetblue airlines and was lied to. They charged her $125 extra for a seat on a plane. Lying who you are over the phone and pretending to be another company is illegal. They should be shut down!!!! They have been reported. read more

"Larry" ‍ with Travel Unravel scammed me! When I called Allegiant Air and Larry answered he told me some malarkey about a tax fee of $396. Larry sent me a confirmation email. The email was from Larry at larry@unraveltravel.com. After questioning him numerous times about the $396 charge, and him evading the question, I called a different number for Allegiant Air and am on hold to verify the reservation. I am calling my credit card company and disputing the charge, then contacting BBB or whomever so other people don't go through this! I mad at myself for taking the bait. I am usually very cautious! DO NOT BE SCAMMED! read more

Scammed me !! When I called my airliner they answered. When I found out it was too late !! Seats were the same . Calling better business bureau. Will do what it takes! read more

absolute scam everything people is sooooooo TRUE. Ok so it say I need to complain more luckily my credit card disputed it then when they did the scammer I dealt with had the nerve to call me about 1 hr after I disputed it and basically said ok I am red flagging you to Jet Blue so don't plan on ever flying with them again and hung up. read more

I used Google to contact Royal Caribbean about a name change For upcoming cruise. Google connected me to apparently this company who claimed to be Royal Caribbean. He said because it was only one week to my cruise that there would be a penalty of $550 to change name or I would not be able to board the ship. I paid the $550 and I asked to pay my gratuity upfront. Apparently this guy used my reservation number to contact Royal Caribbean someone Pretended to myself or my husband and paid the $270 for gratuity. Than they charged $550 to their account as it is free to do a name change at Royal Caribbean. I had to lock my reservation and cancel my credit card along with filing a dispute with my card company. read more

Got scammed by this nightmare company called Travel Unravel. Thought I was calling Celebrity Cruise Lines and somehow they answered the line. When asked if they were Celebrtiy Cruise Lines they said yes, they are located all over the US. Once they talk to you and get your credit card for a cabin, they charge $500 for a hold on the cabin directly with Celebrity and then they charged $1250.89 to Travel Unravel for booking the cruise. Imagine a fee that large to take my personal info and type it into a computer and then she gave me the wrong confirmation # and booked us under some other customers name. This person did everything wrong and paid herself a huge salary. Called them back as soon as I saw the charge and they said they were closed and to call back next morning. I called the next morning and got the run around and hung up on every attempt to connect to Maria (sales person). Talked to one lady and she yelled at me for wanting to cancel, these people are ruthless. I then called my credit card company and they told me to send an email to them to cancel and return money which I did within the first 24 hrs of charge, I then received an email back from Maria stating that there is no refund or changes and to withdraw my complaint or my cruise could be affected which I wanted anyway, waited 7-10 days as instructed by my credit card company and still nothing so now it's being disputed. I hope there is a good ending, I want this company shut down! Scammers are awful! Beware of Maria from Travel Unravel, and Christoper. read more

Absolute scam!!!! Be aware!!! I searched for Turkish Airline emergency contact and their number came up on google and a guy called Jonathan pretended that he is Turkish airline representative! I asked him explicitly is it Turkish sh he said yes, he got flight confirmation number and was able to pull out all information and misled me by giving me bunch of wrong information .... There are two security issues here subject to follow up: (1) why get flew showed them as top result? Organically or as a part of search ads. (2) why airlines don't have 2 way authentication? Why a random agent just by having confirmation number should be able to cancel, change or move flights ... read more

BEWARE--these people are scammers! Represented themselves as British Airways, and overcharged me approximately $10,000 for a ticket upgrade, which I needed due to breaking my ankle in London. Not to mention, I did not receive my upgrade and was almost bumped from flight for no payment. I had to pay a second time for actual ticket. KEQ read more

Impersonated Alaskan Airlines and stole my credit card information while I was trying to add my pet to a flight. Was trying to charge me $498 in total before I realized I messed up. Never asked me what breed of dog or anything. The real Alaskan had never heard of these people and you arent supposed to even pay for your dog until you check in to your flighy. SCAM SCAM SCAM FILTHLY ILLEGAL OVERSEA SCAM ARTISTS read more

Not Good, Correct ! This group is a "scam/fraud" & my husband who was not paying attention ;-( thought he speaking w/an Allegiant Airlines rep (US) - but in reality it sounds like, from the other reviews, that this # pops up first and is very misleading until you go to actually make the booking. They were asking WAY too many questions - like, my email (since I'm a cardholder for Allegiant), my PASSWORD for that account, seriously should that not be a gigantic red flag?! No one should be asking for your password, ever. Bottom line this created a major "mess" with a charge going onto my credit card without even an actual airline ticket, Run fast, do not walk away from these crooks. read more

BEWARE CRUISERS I didn't use these people to book my cruise what so ever, I did it all on my own!! Unfortunately, I had to cancel. When I Googled how to do that and for Royal Caribbea's number, the Google search engine apparently gave me the phone number to THIS place. The liar, Dalziel, LEGIT told me he worked for Royal Caribbean and could cancel my cruise!! This guy tried to charge me $550 to cancel, then told me if I didn't pay it, I would be charged the full amount of the cruise. He had also told me I would get my refund back! I said, so you want me to pay over $1,000 to cancel this cruise, I might as well just go! I obviously went off but because he assured me he was Royal Caribbean, I continued to fall for the SCAM!!!!! After he pissed me off and we had words, I hung up on him. I then looked at the email he sent me and I knew it was a SCAM! (ALWAYS look at the email address of the sender, in this case, was NOT Royal Caribbean). So I immediately called my bank and Royal Caribbean's main number (making sure it was right this time). My bank opened up a fraudulent case and Royal Caribbean didn't keep any or make me pay anything like this SCAMMER DALZIEL tried to do for canceling! I gave Royal Caribbean all the information I had regarding this situation and told them EXACTLY what happened. They told me they would also be investigating this because it DEFINITELY was a SCAM to get my money. Not only did Travel Unravel try to steal my money, they also made me think Royal Caribbean was garbage. When in fact, Royal Caribbean had NOTHING to do with any of this!! When I hung up with the SCAMMER, DALZIEL, I told him "Have the day you deserve"... I guarantee you, I will make sure everyone knows that this company is out here SCAMMING people!! People, PLEASE, DO NOT BOOK with this company and if you need to call about an airline, cruise, etc... Check your number several times and make sure you're speaking to the REAL people. Not these liars! BEWARE CRUISERS read more

I called the cruise liner, wanting to pay for my gratuities and spoke with Maria. She was a liar, and she tried to push me to pay a higher amount for my gratuities for my trip. I ended up paying way more than then. I was supposed to and when I call back, she was, ",", busy, I finally found out from the cruise liner, she had overcharged me $890. When I called her back, she tried to play like the charges were valid even though in the email she sent me. She had put the wrong information. I advised her. She had overcharged me and I was going to dispute the charges, and she said, there was nothing. I could do about it because I sent her emails saying authorized charges. I advised her that the email that she sent to me was for the wrong trip in the wrong charges, so it would be easy for me to dispute it with my bank. Seeing that it was not for the correct trip at that time. Maria advised me I would not get my money back. She is a scam and so was her company, steer clear of them and when you call the cruise liner, do not paint anything over the phone. Go to their website or their app and make all your payments through there. Unraveled, travel is the worst company out there who are preying on people who are trying to pay for real expenses for real trips. Here is Maria's email and phone number. Be on the lookout for her maria@travelunravel.com16313012742 read more

They steal your money. No receipt. Total scam. Fake that they work for Royal Carribbean. They add fees and screw your vacation. Unfortunately they infiltrate the Google search as RC customer service and they are not. read more

Scam, scam pretended being royal caribbean. Once they charged deposit I realized that it was not royal caribbean I asked him to cancel he said he did but charge went through so I called back and back and back no refund yet so I am disputing with credit card read more

Scam These people pretended to be associated with Southwest Airlines during this mess and took advantage of me while I was in a panic at the airport. Told me they had to charge me 498$ to change my flight, while Southwest Airlines wasn't charging anything to change flights. I have reported them to my bank and am reporting them to the BBB. I hope these people end up in jail. They're that evil. read more

They appear to make their money by fake internet listings of phone numbers purporting to be an actual airline. They then make or change reservations on your behalf and charge an outrageous fee. The whole time people think they are talking to the actual airline, but the fee comes in separately on your bank statement. read more

Horrible experience. They led me to believe I was dealing with Virgin Atlantic. Their staff is manipulative. You may need to get a lawyer. The experience causes stress and duress. read more

Beware!!! Do NOT trust this "business "- they confuse you with fast talk but they are the poster child for a scam center. Book directly with airline or reputable agency; when I called them back to dispute what I paid for (and didn't receive), I was yelled at, insulted and told I had no legal recourse. Save your sanity. Call the airline (or cruise) direct. And if you can't reach a live person at the airline, then don't use that airline (frontier). read more