Strangely, their phone number came up as KLM's booking line on a search, hence why I ended up using…read morean agent rather than booking directly with the airline. The agent was courteous and was responsive before and after booking. Whilst I am uncertain of the need for an intermediary between the customer and airline for an experienced traveller they did in the end follow up and remained responsive after the booking. I admittedly have a bit more confidence in the concept of a travel agent after my interaction and Travel Unravel did seem to work more on the basis of trust, rather than merely processing a booking then disappearing as I had originally feared. I am unsure whether in the end they could beat a price on a direct booking, but they certainly suggest they can. Perhaps such an agent would also be a value add proposition on more complex bookings, but I have no experience with this.

I was somehow connected to them while looking into paying gratuities in advance for an upcoming…read morecruise. Like another reviewer mentioned, their phone number came up as connected to the cruise line. The name "Travel Unravel" will NOT be used when they try to get you to pay for services, so keep that in mind. In my case, I was misled into believing I was speaking to a customer service rep from the cruise line, who pushed prepayment "at a discount," charged my card, then provided no receipt, no way of contacting them (aside of going back through my phone, and no way of reversing the charge/getting a refund. I filed a dispute with my credit card company, but that'll take a couple of weeks to resolve. I went through my phone, found their number, called and asked for a refund, but was denied. I thought maybe they'd actually paid the gratuities, so I called the cruise line. Nope! Not paid, so I called them back. Now I'm getting the, "Your customer service rep is currently busy but will get back to you in a couple of hours to resolve this." We'll see. Meanwhile, the BBB website is open to a "file complaint" page, and I'm filling it out as I write this. It is later, many hours later, and I never did get a call back. If you're looking to prevent your travel from unraveling, steer clear of these guys! I'll keep y'all posted.

Exceptional service for Day 2 tests upon arrival from USA you will have to use a UK credit card or…read morebank transfer. My USA credit card didn't work but that was a small glitch. I had to rush to find these guys for my day 2 as my pre booked tests did not arrive. Excellent care given over the phone and via what's app ordered both the day 2 and pre departure tests no problem. They were ready for collection did the swabs in the car dropped them into the box in the front of the office and as promised test results emailed with 12 hours ! Make sure your tests are back in by 1pm as the courier leaves at 1pm. Will definitely recommend during an uncertain and stressful time these guys know what they are doing. Each PCR test was $69 thank you

The ladies in here have to be the most honest, helpful bunch in the industry!…read moreSo friendly, smiley and not annoying hard pushing sales! I've been here a couple of times, completely clueless about the destination and without wanting to look through everything a hundred times and calculating costs etc. I literally give the destination and voila!!! They tell you all the information on the local area, what hotels offer what, asking what style you want to go for, kids or adults, premium or budget. Print off all the options so you can go home and have a glass of wine and make a decision without any pressure whatsoever. I'll always go back here, okay, the pricing is a bit more, but you know you ate getting no everything covered, no dramas, booking means it's booked, no faff. Definite thumbs up!