B away is an independent travel agent, nestled in the walkway from Pinner High Street to Marks &…read moreSpencer. They have several arms of their business, and have a cruise specialist too. They seem to have every brochure ever printed and definitely can help you plan an amazing trip! I've been in a few times, which is saying something as I'm quite happy to book all of my own travel online. Travel agents can just do the odd thing easier than I can. They were very helpful when we had a completed flight booking for one person, and wanted to book for another person and link the reservations and book seats. They did come up more expensive than if I had done it online myself though, as they charge a flat commission on some things (like flights). When I mentioned that I'd just go home and book it to save the £25, as I found it cheaper online, they immediately matched the price and made the booking. The other couple of times we've been in is to discuss cruises. We've been on a few and really enjoy them, but as we're new to it, some advice is always helpful. I'm very keen to go to St Petersburg and they even suggested a specialist ferry/cruise service that they can book, that I'd never even heard of (it wasn't for us, but still!) I do find that the cruise specialist is really knowledgeable but he does push the more expensive lines. But when it comes down to it, he is right, the lines he's suggesting are a better fit to our personality and what we want out of a holiday - even though we can't yet make it there with our budget. And while he may encourage us to upscale, he doesn't discourage us from our choice. A good compromise! A great place to go for lots of information and advice.

My experience with B Away was excellent. They really know their stuff! I'm sure if I spent hours…read moreand hours on the internet I could match or better a price but their expertise is priceless, saves time while offering very competitive quotes. I found their cruise knowledge was second to none!

This is like a holiday supermarket. Great staff. Cheap flights to anywhere in the world. They have…read moresome great offers out at the moment. The staff have good customer care, and are friendly. You certainly get service with a smile here. There not your like your normal travel agency, where it is very clinical. This place is very down to earth.

Upmarket, tailored holidays and adventures in wonderful locations throughout Asia, Africa, South…read moreAmerica and so on. We have travelled with UTC three time in the last two years and have been more than impressed every time. Each of our itineraries (2 in India and 1 in Kenya/Zanzibar) was well-thought out and allowed us to see all we wanted, whilst giving us time to relax as well. Seamless organisation by ground staff at all locations. At times we felt like royalty as we were whisked through crowds, got the inside view and learnt from locals keen to share their local treasures and special places. Everywhere we have stayed with UTC has been stylish, from tented bush camp to exclusive boutique hotel. Highly recommended!

From the owner: The Ultimate Travel Company is a tailor-made tour operator, offering luxury holidays and every kind…read moreof travel experience imaginable - from tailor-made journeys and luxury beach holidays to escorted cultural tours and weekend breaks in Europe.

This company advertises everywhere -- constantly on TV and across multiple channels -- and they're…read morevery quick to take your money. Unfortunately, when something goes wrong, their customer service is one of the worst I have ever experienced. I made two flight bookings with Southall Travel in May 2025 from London Gatwick to Amritsar. Six months later they changed the flights, including my disabled, wheelchair-bound mother's return journey to a nearly 24-hour stopover in Doha instead of the original 2-hour transit. Had this been shown at the time of booking, we would never have agreed. We contacted them immediately. We were told to reply "OK" to an email so they could call us to discuss options -- not to accept the change. After doing so, they later refused to help, claiming the "OK" meant we accepted the new flights and now had to either pay £250 per passenger to cancel or pay extra to change them. After days of trying to resolve it and being unable to reach anyone helpful, we were left with no choice but to cancel the flights and pay a £500 cancellation fee. Trying to resolve this was impossible: * Advisers refuse to give surnames * You cannot get through to a complaints team * Managers never call back despite promises * They do not follow up or escalate cases * Staff are dismissive and rude The treatment has been shocking -- especially considering a disabled passenger is involved. They are excellent at selling flights, but if the airline changes your schedule you are left completely on your own. I will never book with Southall Travel again and would strongly advise others to think twice. Everything is fine if your trip runs perfectly -- but if your flight is cancelled or changed, be prepared to spend days chasing them with no resolution.

In November, Vandana of Southall Travel was brilliant and booked us cheap direct flights to India…read morewith Virgin. Last week, we were scammed by two crafty individuals pretending to be Southall Travel. They kept saying that payments had not gone through. In fact, they were repeatedly taking money from our debit cards. They also took money via a Western Union transfer. We have reported them to the Police, Indian authorities and UK banks. TO HELP AVOID BEING SCAMMED: 1. Do not communicate with agents on Whatsapp 2. Directly call Southall Travel yourself, using the number from their website. Currently 020 8843 4444 3. If you are told that a payment has not gone through, please check with your bank before giving more money. 4. Southall Travel do NOT use Western Union at all. 5. Please check the email address carefully. This company had a similar (but different) email address. With the real Southall Travel, I have only had good experiences.

David was very helpful and patient with exploring different possibilities for my flight to and from…read moreSan Diego and managed to get me an excellent price. He also showed allowed me a little extra time to make my final decision and was also helpful with some follow up questions.

Glenn was highly professional and very helpful She delivered…read morean excellent customer service. She is knowledgeable and went the extra-mile in delivering a helpful and needed service. She helped in getting the right flight at an affordable price Thanks Glenn!!!

when you call the call centre on a saturday they say they cant do anything and you have to call…read moreback on monday!! this is for an urgent date change - and time is everything. they also lied about not having the same class tickets - i called air india and they had plenty lying and cheating customers. they dont even listen to you as soon as you call no customer service training whatsoever do not use them

Travel Hub used to be our preferred travel agent, but our regular agent went on maternity leave and…read moreso we had Vikas handle our booking instead. Having checked the prices offered by Travel Hub against the online prices for jet airways, they were always comparable. This time we made the mistake of not comparing, and Vikas charged us over £100 above the internet price. It seems that Travel Hub have changed their policy and are now keen to rip off their loyal customers. When we tried to discuss the matter with them, Vikas was always too busy to take our call. I would recommend anyone using them to book through the airlines directly rather than waste your time with the Travel Hub team.

Very friendly team of travel agents that will always sort out your flight and holiday requirements…read more The fares are very competitive and they can tailor make you a holiday or sell you flights alone. They are very good at providing tickets for gulf air, emirates, pia, etihad and many other middle eatern regions. Royal travels also offer foreign exchange service which is always handy to do alongside your ticketing requirements. Very good service.