It's never a good day when you need to call a tow truck. But I can say that the best part of my day…read morewas when act towing showed up to help. The driver was very professional and courteous. I could clearly see that he knew what he was doing and he was very confident in his craft. We also had good conversation on the way to drop my car off at the mechanic, which lightened my mood and made the whole day a lot better. Their prices are very fair. I would encourage anyone needing a tow to call act.

This place is truly exceptional. I needed their services to tow my car approximately a mile from my…read moreresidence to a dealership, and they completed the task in under an hour. The driver even took the initiative to securely drop off the key in the dealership's drop box, sparing me the need to follow him in my other vehicle. Although I can't recall the driver's name (and I really wish I could because he deserves credit), he exhibited utmost professionalism, courtesy, punctuality, and a willingness to go the extra mile - a dream employee for any company. I won't be searching for services from any other towing company in the future. Thank you for everything!

Needed a tow to Toyota dealership for service, this hauler responded within a few minutes…read more Explained who, what, where, answered be there with in the hour. Now that my friends is service. Well done

Dustin at Western Idaho Towing is a real pro! I had a huge Boom Lift stuck in the mud and he and…read morehis driver got it out in 2minutes flat! Very professional guys! Responded to my location in minutes and had very good pricing. So awesome knowing there are hard working great people out there! Thanks again guys!!!!

Arrived much more quickly than the estimated time, which was great, because I need my van to go…read morepick up my dog from the groomers. Chad was very professional, friendly, and efficient. Would definitely recommend him.

Called for a tow, they texted and said they were five minutes away. 35 minutes later no sign of…read morethem. I called them and was told the driver had to go in for a meeting with management. Was given a new ETA by a very nasty woman that does their dispatch, who said repeatedly "if you don't like waiting call someone else and I can cancel your pick up." I had call other companies and told them not to come whenCode are said they would get there first. So I was stuck waiting. Turns out the witchy dispatch woman cancelled me anyway without telling me and I waited hours for a truck that never came. Don't call these people. They jerk you around, and leave you hanging. Very unprofessional.

After a quick run into the grocery store, I returned to my car to find one of my tires completely…read moreflat. My roadside assistance assigned Boise Valley Towing as my provider. Within 20 minutes the driver, DJ, arrived. He was very pleasant and informative, and I was on my way home within 30 minutes of requesting roadside assistance!! This is my 3rd or 4th experience with Boise Valley Towing and each one has been 10/10! Thanks guys!

This towing company is a scam! They tow cars on streets where the no parking signs are not even…read moreclose to being visible and show you a picture of a no parking sign a mile away from where you parked. They also did damage to our vehicle! VERY Shady and Dishonest!

We just started out on a 5day camping trip in our new Ford F150 pickup and after stopping for a…read morebite to eat at Sordiugh Lodge, the truck would not back up and barely limped along forward. We were able to coast it to a pull out spot where the transmission died. The Lowman Ranger station suggested using this tow service and so we did. Although we had to camp overnight along the side of the Hwy (which turned out kinda fun) Nick got to us by 9am and was able to tow our truck and trailer home. He was so kind and really cared about our difficult situation. His positive energy made us feel better. When he dropped our trailer at our house he was kind enough to let us unpack our items from the truck and Nick even helped us! Now THAT is true customer service. Thank you Nick

They are an amazing group of people who actually care! I had to have my car towed and evaluated…read moreafter a slide off into a ditch. They even gave me a ride to their shop! I can't say enough good things about the team at Mustang Towing & Repair! They are a blessing to Boise County! I felt so relieved having them thoroughly check out my car underneath after the slide. Five Stars and the highest of praise! Thank you all!!

My wife calls me from the new Meridian library. The van's misfiring--bad. She has all five kids…read morewith her and our other car's at the body shop! After we figure out how to get everyone back home (shoutout to our friends at Compass Bible Church for the rides), the next step is to figure out how to get the van to my preferred shop, some 6 miles away. First tow truck I called was pretty standard: You speak directly to the driver; he's busy, he's booked for at least 4 hours out; and he's not particularly happy to be answering the phone. I ask his recommendations and note who I *DON'T* want to try next. I call Torch. They answer right away and I speak to a router/scheduler/office worker. She's very pleasant, seemingly understanding no one is calling a tow truck because they're having a fantastic day. A driver's available in about an hour. No problem, I can wait. They have an exact price for me: $110. Stetson ("Like the hat?" I ask. "You got it!") calls me maybe 15 minutes later. He's wrapping up a job in downtown Boise, it's rush hour, he probably can't be there for an hour. But I can just leave the keys, he can do the drop on his own (he's familiar with the shop), and I can get back to my house more easily from the library than the shop. The shop has very specific directions on how to leave cars. I call Stetson back to relay the details to him: Amazingly, Stetson remembers my name from our call five minutes earlier, answering with a "Hello, Eric. Did you talk to the shop?" This use to be part of ordinary human interactions, but is increasingly rare in our disinterested, vain world. I tip my hat to you, sir. About an hour and a half later, Stetson calls from the shop: Job complete. The van's safely dropped off and locked up. I pay with my card via the phone, never having the opportunity to shake Stetson's hand and thank him. That's as smooth a tow job as I can hope for, so here's to a five-star review making up for it. Thanks, Stetson!

I can't complement the guys at Torch enough. My son had a blowout in Boise a couple of weeks ago in…read morethe middle of the interstate. It was a front tire on his 1990 Bronco and he almost lost control. He was really rattled but was extremely lucky that one of the drivers from Torch was behind him. They changed his tire like a racing pit crew, kept him safe, and got him back in his way. Thanks so much!

He was very personable and made a stressful situation much easier. Everybody has bad days and he…read moremade mine better in that moment so I didn't catch his name but he really knew his stuff and he grew up driving combines so thank you again for your help .

A car was in the driveway of a property I was selling. None of the neighbors knew who owned it. The…read morecar was blocking my entire Open House from happening, as hours passed and nobody came for it. The police kind of shrugged and told me they'd come back in a few hours and mark it for towing if it was still there. The other towing companies that do impound for the police shrugged and said "wait for the police to mark it." These guys a half-hour after I called them had picked up the car and whisked it away. Open House saved, I will use them moving forward.

They were the only company willing to tow my husbands lowered car- and did so with care,…read moreprofessionalism and speed. Even though we paid out of pocket- they didn't overcharge. State Farm needs to use these guys instead of the boneheads they usually send. Great tow operators that I will use in the future if I need it!

they were here Friday and caused an accident, leaving my car in gear when sending more juice to the…read morebattery. (On Friday, Larry Weller said he'd at least pay any deductibles.) they refused to provide their insurance information and told me to have my agent call them. they refused to give my agent their insurance information, saying " sue me" and told him to call their attorney, but hung up without providing their attorney name. no matter who's at fault, it's customary to exchange insurance information. I wonder if their insurance has lapsed. Will add to review as incident proceeds, they have a page at the secretary of state, but not at the BBB. It's a shame I have to give them even 1 star to post my review.