I have had them come out on many different jobs. Condenser leak, Gas line repair and pressure test…read morewhich passed MLG&W testing to unlock gas meter first inspection . Just recently this fall replace my failed gas valve in less than an hour. All technicians are professional, approachable, respectful and patient. They are my recommended HVAC business to anyone. Prices are reasonable and fair. I also compliment their staff Ms. Lisa and Ms. Ginger who have been always kind and courteous. Sincerely, Billy Morris A Highly Satisfied Customer.

My AC was working perfectly. No problems at all. They came for just an annual inspection, and…read moresaid they FOUND something that was going to cause it to break in the future. So, I believed them and said just to go ahead and fix it, because I want my AC to be reliable. During the process, they fried my AC circuit board. To the credit of the technician, he did admit that they had crossed some wires. But I was without AC for 5 days due to their negligence. When they finally fixed it the next week, the owner had the nerve to send me a bill for $250. When I balked at receiving a bill at all, Ginger (rude phone answerer) reluctantly agreed to reduce it to $125. Now she is leaving me daily phone messages, and has threatened to turn me over to collections if I don't pay it. And now she says I owe $250 again. Terrible company. Terrible customer service. Incompetent. I would not use them. You don't charge customers when you break their AC for 5 days.

The technicians are always knowledgeable and friendly. Also they come in a timely manner. I would…read morealways recommend them to all my friends. I've never had a bad experience and I've been with them for many years.

I own a commercial retail center in Germantown that faces the Saddle Creek Shopping Center. I feel…read morefortunate to have had the service of Chickasaw for many years. They communicate and respond very professionally. Their service personnel are thorough and reliable. I not only use them when a problem occurs with the 15 units in my strip center but I also pay thousands of dollars annually for a service contract which maintains the units. I could not be more satisfied with this company and highly recommend them. Stephen Stansell Attorney at Law, Ret.

I was quoted a price over the phone for diagnosis, then charged 50 percent more I declined their…read moreoffered repair, which was a complete system repair. Between surprise pricing and a lack of repair capabilities, I will not be calling them again and would not recommend them to others.

They did a great job. Got my stuff working very quickly. They told me what was wrong and how much…read moreit would cost before they started. When they finished it was exactly the amount he quoted. Thanks for a great job.

Timely service and never overcharged! Sherman has been in the business a long time and is at my…read moredoor if I need him to be.

We used the HVAC Firm of Memphis today, through our Home Warranty Service for gas heater not…read moreworking. Our initial service call-in was at 9am, HVAC service rep called us at 12pm to make sure we was available the same day. Service Tech; Eugene called at 2pm and arrived at 2:50 just as he promised. Ten minutes later, Eugene had troubleshot and replaced bad igniter. They provide excellent communication with on-time service. A+A+A+A+

I've used H.R. Ferrell & Co for many years, so when my main AC compressor stopped working, I called…read morefirst thing in the morning to schedule a repair. A very nice lady took my information, and told me they'd be out in the afternoon. Sure enough, Dennis and James came by at about 3:30. Dennis asked a few questions and told me it was either the capacitor or the fan motor. He then did some basic troubleshooting steps, and determined quickly it was the fan motor, and told me how much the new one was. Luckily, it was a standard type, and he had one on the truck. Both he and James went right to work, and in less than fifteen minutes, had the new one installed, and everything working fine and put back together. They then checked the coolant levels in both systems, and determined they were fine. I was impressed with their politeness, knowledge, and professionalism,and I would highly recommend this company to anyone needing HVAC work done. They'll do what's needed properly at a fair price, and not try to upsell you on things you don't need.

Alexis, Dalton and the entire team went above and beyond helping us navigate dealing with our…read moreinsurance company. We have used them for 20 plus years and they have always delivered fast service and the best customer service around. I haven't had a single complaint dealing with them in all our years together. Highly recommend the entire team.

I've used them exclusively for 23 years, but they recently replaced a water heater for me and the…read moreentire experience has been a bad one. They cut a hole in my ceiling and didn't tell me they wouldn't replace it until after the new heater was installed. Then, when the office staff called to schedule the code inspection I was given a date and waited all day with no code inspector arriving. I called the plumber the next day and was told they called me (no call or message recorded on my phone) 2 weeks ago to let me know the code inspectors don't do water heaters on Mondays or Tuesdays (my appt. was on a Monday) and it was really hard to get an appointment made for an inspection. I called the inspector's myself and they laughed when I told them the excuse I was given and said that was absolutely false, they do inspections on water heaters Mon-Fri. So I asked if I could make my own appointment and cut out the plumber. They gave me the permit number and other information to schedule an appointment myself and I did it in under 5 minutes with no problem whatsoever. Needless to say, I will not use Ray Baker again. They lied to me and were inherently inept at the way they handled the situation. It's disappointing, especially after 23 years of good service.

I have been a customer for over 20 years with Ray Baker. I hate to say, I will no longer utilize…read moreservices of this company. Yearly maintenance has been paid and I have yet to receive a completed service for this spring. The tech came out, and was to return. This was over 4 weeks ago and no one has come back or addressed this issue. It is my understanding they have had some turnover of employees which I understand but communication is a must for customer service. An individual answering incoming calls actually hung up on my wife when she questioned the service agreement. I have left 3 voicemails with no return call. I am not sure what has taken place with Ray Baker, but it is time I move on to a more reliable company. I have contacted another local company that had great attitude and welcomed my business in the future. I cannot recommend Ray Baker any longer

Would recommended this business. Had an after hours emergency and called in late Sunday evening…read more Received a call back within 30 minutes. After hours attendant was knowledgeable and helpful. Was able to get a technician out the following morning on Labor Day. Technician showed up on time and was very helpful/efficient. All around good experience.

We have used this business for the purchase & maintenance of our tankless hot water heater for…read moreyears. When our old hot water heater permanently died we initially called other local companies who spend a lot of $ on advertising. Their bids were astronomically high. Automatic's bid for a replacement tankless hot water heater was fair and "do-able". Dustin & associate from Automatic came out to perform annual maintenance on the unit today. He could not have been any nicer or made any of it easier. it was a joy to have him here.

I absolutely recommend calling this company if you are looking for a new AC / heat pump HVAC system…read morequote. This really personable and professional guy came out to our house and went through the full spiel with my husband. He was talking about features we had never considered or heard of and really good features that anyone would want to have if you are health conscious. He offered us a quote for a new unit installed outright and then he told us about a 10 year payment program where you get your unit fully maintained and serviced for a monthly cost of $159. My husband was sold on both options, he didn't care which we close, but having a sales background, I'm almost immune and for our needs right now, this was not the program or company for us, but yes, if we were in our forever home, I would have totally considered buying what this man was selling.

I had been using Service Experts in Memphis for twice-yearly HVAC maintenance, and my AC had been…read moreworking perfectly with no issues. I purchased the advantage plan which I receive two maintenance visits per year. During my most recent maintenance visit, the technician changed the filter and checked my 6 year old unit. He gave a report on my unit stating my capacitor reading was not the number it should be. He stated it would eventually go out. Also stated I needed Freon., and the compression would go out soon. About 30 minutes after he left, my house started getting hot. I checked the thermostat and saw the temperature was rising. I immediately called the company because my AC was working fine before the technician touched it. I made it clear to the Office Manager that I wanted my unit working like it was before he touched it and I wasn't paying any money to get it back to a working status. Instead of taking my concerns seriously, the office manager seemed more focused on my frustration than on resolving the issue. After speaking with the owner, they sent the technician back. His conversation was the same as the office manager informing me what the technician wrote and telling me my capacitor just happened to go out when he left. Also said that's pretty normal. I can't make this crap up! When the technician returned , he immediately tried to sell me a new capacitor for $268, claiming his readings showed it was failing. I declined because I no longer trusted the company. I then called another HVAC company for a second opinion. Within minutes, they discovered the real problem--the technician left one switch on my breaker off which is why the unit was on when he left but went off 15 minutes later. . They flipped it back on, and my AC worked normal again. There was absolutely nothing wrong with my capacitor nor was freon needed. This isn't my first bad experience with Service Experts. Two years ago, after another technician came out for a maintenance visit, my capacitor failed the very next day. A different HVAC company later showed me the burned capacitor that had been removed from my unit. Keep in mind that wasn't on the report. I told the Service Expert and the other company that came out to replace it that it's very ironic my capacitor went out the very next day. Looking back, I strongly believe my original capacitor was replaced during that visit. Based on my experiences, I no longer trust Service Experts. I cannot recommend a company that creates unnecessary problems and then tries to sell expensive repairs that aren't needed. I would encourage anyone considering their services to get a second opinion before approving any recommended repairs. Also stay away from the maintenance service plan because it's only a gimmick to upsell at the customers expense. They will call you for your service visit that you pay on a monthly installment only to find a way to get more money out of you at any cost!!!!