They kept my laptop (only about 1 year old, HP) from Nov-Feb, stated that there was nowhere in the world (literally, that's what the guy said) to buy the parts to fix my cracked screen. When I went to pick it up it was all taken apart and in a random. I had to take it elsewhere, where it was determined that it COULD be fixed in a couple weeks for a couple hundred bucks. HOWEVER, B & B had broken the clips on the screen when the took it apart. RECAP: Kept for 3 months, disassembled, broke further, not fixed. The only good thing is that I did not pay them anything and there-fore did not have to haggle to get my money back. read more