Pioneer Printing

3.0 (2 reviews)

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Michelle V.

0

2

0

12 years ago

I chose one star because Yelp won't let you score a zero. Pioneer Printing was abysmal to work with. Right from the start the accounting department was rude and condescending. As a nonprofit organization, we had to submit additional paperwork to establish credit. That wasn't the problem--we do that all the time. The problem was how the Executive Director of our organization was spoken to: As if he were an idiot. Not a good way to make a new client feel warm and fuzzy. We took multiple projects to Pioneer. We were asked to pay C.O.D. on the first project. Again, no problem. That's standard with new clients. The problem occurred when Pioneer decided to lump all the projects into one and attempted to strong arm us into paying C.O.D. for all of them. They held up delivery by over a week on one component that had a crucial deadline, resulting in lost revenue as this piece was a fundraising mailer. For another piece, we were provided a PDF proof on white paper and the project was printed on ivory stock, which changed the color completely. We refused the project and asked for it to be reprinted. I also asked that the reprint be discounted to make up for lost time and the supreme aggravation we experienced. After all that, we were charged for the reprint with no credit given for the botched job. After some very strong language on my part, the rep acquiesced and agreed that we were not responsible for the rejected work, but would bill the reprint at the higher rate of the first poorly printed job. The rep was put into an impossible position. His company did piss-poor work and left him swinging in the wind. As a sales person myself, I fully expect my parent organization to support me to keep clients happy. That didn't happen. Management doesn't seem to care much about customer satisfaction. Well, alrighty then. Here's what one unsatisfied client has to say about Pioneer Printing: Run away. Run away as far and as fast as you can. This is an unprofessional, poorly managed company. There are lots of printers out there who would be happy to work with you. And make it a much more pleasant experience with a fine end product, to boot. read more

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Linda W.

97

7

0

10 years ago

I have used Pioneer Printing for years & they are one of the best business partners I have. They are top quality from their product to their employees. read more

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More info about Pioneer Printing

514 W 19th St
Cheyenne, WY 82001
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(307) 635-4114
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PBR Printing

(1 review)

These guys are the best, truly- they will work their butts off to get things printed on time, even…read moreif it's a ridiculous time when your printing needs are due. They are professional, friendly, and completely badass. I won't go anywhere else now.

From the owner: We can print your Imagination.read more

Little Ol' Printshop

(4 reviews)

Super nice employees who care about their work and do a great job…read more It's worth me driving across town. That says it all!

Poor communication and didn't follow through with their promise. I was left in a bind and am now…read morescrambling to find an alternative.

Office Depot

(11 reviews)

$$

One employee for the whole store. Couldn't get anything printed. Ok, stuff happens. I come back…read moreanother day and there are two people, a manager and a cashier. Neither one knew how to print anything in their printing department and tried to het me to use their clunky do-it-yourself printers. Every time I go there, terrible service, really terrible service. Walking out today I was thinking 1) I won't be coming back, and 2) when they go belly up, no one will be surprised. If you need something printed, go down to the Little Old Print Shop on E. 20th. Really nice folks and they do great work.

Jennile at the copy center was extremely attentive and helpful during our visit to the copy center…read moreyesterday. My wife is Russian/American and had some legal documents that needed to be copied. While there I asked Jen about a picture I had of my passed dog Noah. I'd called a local company about making an enlarged print, they'd told me it was not good enough quality. Jen gave us her e-mail address and when we sent it to her she said she could make a 36x24 non pixilated photo of it. The print is great, sharpe and clear!

The UPS Store

(41 reviews)

We have rented a box here for past 10 years. We are now moving so we no longer need this box…read more We are so grateful for the service we have received. This current management is outstanding and am confident that their customers will be greatly served just as we have been served. We thank you for these past 10 years. Thank you, bob

Great service customer oriented treat me well and I'm in there 3 times per week. 100 times better…read morethan Fedex and USPS

FedEx Office Print & Ship Center

(9 reviews)

Terrible service!! They never informed me when my package was ready to be picked up and it got sent…read moreback. Instead of offering any sort of customer service, the women up front rudely stated that "it's not on us". Every time I go in there the front desk is insufferable and incompetent.

I was freaking out about my international trip and I called to see if they could help me weigh my…read moreluggage. Arthur was so helpful and kind and it was no issue using their scale. Highly recommend off the customer service alone.

Ink Works

(11 reviews)

The staff are very pleasant to work with and I've always had fast turnaround times on my projects.read more

I can't say enough good things about this business and their employees. They are not only pleasant…read moreto be around but also they are knowledgeable, honest and very affordable for the quality of work they provide! I enjoy going in to pick up my prints because I always leave in a better mood than I showed up. Yes, it's a print shop but it is so much more when it is a small business who actually cares about their customers. Our elopement announcements came out so well and were extremely affordable. I also have printed my digital art work here and they turned out great... I won't go anywhere else now that I have found this place.

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2 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Amanda H.

0

4

0

10 years ago

I am also choosing one star because Yelp doesn't let you choose zero stars. I was warned by two different people not to move my business printing to Pioneer Printing, but I wanted to support my local Wyoming business so I ended up moving my printing to Pioneer. I should've steered clear! They screwed up a project for me from the beginning but apologized for the error and they were sorry they couldn't fix it so I had to send it to another printer. Not a big deal as mistakes are sometimes made and they didn't charge me for their mistake (or so I thought). That was over a year ago. Then just recently they screwed up a project they had actually printed last year for me. The quote came in less expensive then last year so I called them to confirm the quote was correct and for the same product as last year - they assured me it was. The product came in incorrect and when asked about it, Pioneer stated they thought we wanted a different product (even after we requested SAME as last year and had a telephone conversation about it). They apologize for not looking at the invoice from last year to confirm it was correct. After a month of back and forth and Pioneer dragging their feet on getting updated quotes, our client was out of time and so had to accept the incorrect product. We asked Pioneer to discount the invoice for our client since it was their mistake...which was one of Pioneer's first ideas if the client would just accept the incorrect product. Pioneer not only refused to discount the product, they also stated we owed them for the mistake they did over a year ago! WHAT!?!? I have never heard of such a thing. And to top it off, they stated they were demanding all payment immediately and were accepting no responsibility for their errors. I have been doing print business for over 18 years and have NEVER heard of such a thing! Obviously we won't be doing business with this company again and now have to fight this out in court. There are so many great print companies out there so if you are considering this one, please learn from my mistake and find someone who appreciates their customers. read more

Frank N.

0

12

2

4 years ago

They went out of business and Jerry screwed all his vendors Total dick

Pioneer Printing - copyshops - Updated September 2026

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Pioneer Printing

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