Y'all never have real good sales. No discounts for seniors or military. Not very budget friendly…read more Selection, great, I want everything. LOL

The place is awesome and everything is organized quick to find stuff and the staff is amazing and…read morevery helpful

If you love bling, sequins, rhinestones, and everything shines you will love this place. I found…read morethe beautiful rhinestone cardigan I can't wait to wear with some amazing rhinestone earrings I found there too. Staff seems very nice and I love the grand openings DJs music.

I meant to do a review a month ago when I last visited this location, but I came in today in hopes…read moreto find an Easter outfit. Both times, Natali assisted me. Her customer service has been outstanding both times. She provided me with several different options to try on and did such a great job appealing to my sense of style. The most impressive part about her is how she has such a positive demeanor & also how she manages to give me 1 on 1 time while taking care of other Customers. She deserves to be rewarded, truly. Great job management.

the service is terrible the lady that is there is always with an attitude. never going there againread more

I have been shopping here for 10 years and the new ownership is terrible. The owner is rude and…read moreunprofessional, she didn't fold the clothes she decided not to purchase, she just tossed them into the container like trash. I'm not saying don't shop there, just be prepared for trash customer service.

I hadn't been to Willowbrook Mall in several years. I was pleasantly surprised to find it still…read moremaintained very well, full of name brand stores including my irreplaceable Apple Store and a decent food court.

Our preferred mall in Houston. Selection is adequate for…read moredaily, monthly, and occasional needs.

After a recent weight loss and size drop, I am checking out cute boutiques in my area... And I…read morethink I found my favorite! Such beautiful colors and fabrics, for both formal and every day occasions! Just shopping in the store gave me a confidence boost as a woman... Who doesn't have good fashion sense for herself! The ladies working are a very helpful team too! Definitely, Nordstrom quality clothing at Nordstrom Rack prices!!!

very very bad service they do not treat you like a customer at all. the management is very rude and…read moredoesn't care about your opinion. therefore it is not the workers fault it is the boss's fault

My family reunion was held in downtown Chicago this past July. I went shopping on The Magnificent…read moreMile, or Mag Mile. Out of all of the high-end stores, l shopped at my favorite store Akira 3 times for a vacation planned for Paris and London later this year. The Akira Watertower store shipped my purchased items to my residence to save weight on my flight home. When I received my package, I only received 10 out of the 14 items that I purchased. I called the Chicago store, no answer. Straight to automation. I used the online chat service and could not get a resolution. I was directed to a computer technician and was charged $5 to speak to a live person on Just Answer app, and still did not get a resolution. By this time, I am very frustrated, disappointed, and at my wits end. In hopes to resolve this issue myself, I went to the Willowbrook Akira store to speak with a person. I explained my dilemma to Tee'Unna, the lead cashier. She tried to assist as best as possible. She called Akira customer service number and both agents looked up my account and stated "the purchase was from another store and NOT ON LINE, there's really nothing can done ". Tee'Unna informed her store manager Ashlee of the issue and Ashlee stepped in. Ashlee approached me very warm, professional, friendly manner and she was easy to talk too. She called the Chicago Watertower store. The process was very time consuming, tedious and difficult trying to track my items. With her hardwork, efforts, and problem-solving skills, she found my purchased items. She facilitated shipment of missing items and forwarded the FedEx tracking number to me that evening. Ashlee's customer service went above and beyond. I truly appreciate her empathy, compassion, persistence, and expertise. She made my upcoming vacation complete with my pretty outfits! Thanks again Ashlee &Tee'Unna

I ordered a top from the recently, the top loos yellow online but a dull green when you get .DONT…read moreLIKE AT ALL. WENT TO PO OFC THIS MORNING, TO SEND BACK, some type of form was not in bag. EVER TOOK OUT OF BAG WEN I SAW COLOR.I've been a good customer to you for a long time.item 1050694/description JLM20242108-CHART-GREEN-L/XL X$55.90 . order#3181628. invoiceSO0870014

This store is trashy too. I guess I want Ross to go back to its olden days. I mean the quality has…read morenever been there but these days it's worse combined with bad customer service, checking receipts when leaving, super long lines, subpar patrons. I just don't like to shop here anymore. I came in looking for a pair of dress shoes. I wear a 9.5 and their selection was so minimal. It was crazy. Literally one little rack for a super popular size is wild. And the older lady checking receipts, I mean why? They stealing or removing the sensors that bad. smh

I was in Ross store off Beltway 8 near Summerwood. I was in the checkout line for 30 minutes with…read morefour people in front of me. They had workers on the floor talking to each other and checking in returns on the cart. It was hot in the store and Mary Cruz told me that two workers was coming in. The service is horrible and Ms Cruz comment was nothing but an excuse. Poor customer service. I have retired but I know I could run that store a lot better than what I witness.

Came by after a hectic day at work for boy uniform pants, except i didn't find them. Of course i…read morewouldn't, they're sold out everywhere! I walked out with two bags tho! Clearance section was immaculate. Very organized and the ladies were super nice. Calm Wednesday evening shopping. Deals daily.

If they have darker text than other stores on their ads, they're Bold Navy. If everything sold here…read morelooks like a medallion, it's Gold Navy. If they sell fungus and spores, it's Mould Navy. And if they're a laundromat dry cleaner, they're Wash N Fold Navy. This is the Willowbrook Old Navy and it's usually pretty quiet and doesn't have as much going on, or as much stock, as a lot of the others - so I tend to not come here... but Barbie drags me in if I'm at this mall with her, and usually leaves within 5 minutes which means they don't have a lot of stuff.

Great customer service at check out! Lots of deals right now! Zara clothing runs super small! If…read moreyou're a small go for the large! lol.

This store is a tad bit different from the others. It has a bit of a different clothing style from…read morethe other location I went to. Now, I do like the other location too. But I think I favor this one a tab bit more. Now, I will say it's not many sale items here, but that's okay because Zara is reasonably priced. But if you can't find what you're looking for, they are nice enough to place a call for you at the other locations. Now, I don't think this is a repeated service. I think the sales person was trying to help me out. It's the holidays, and we are all in the spirit.

Big-girl sizes which I'm appreciative of... Affordable prices, stylish clothes, plus sizes,…read more always-friendly staff, and clean dressing rooms make Dot's a go-to-store for me. I can't believe I'm the first to review this store. The location is in Willowbrook off of FM 1960. The area is perfect, but I wonder if another shopping center might have been more fitting. The clothes are cheap and hit-or-miss, in my opinion. I've had dresses and jeans from there last me years, and a blouse not make it through one night out.