My family, friends and I went to Aztec lanes bowling alley for a nice birthday party with a coupon for what we were told by the employee was two full hours of bowling and a few drinks. After the first game of bowling the screen asked us for another game. We accepted the new game believing that it was part of the two hour coupon. We went on to play 3 more games just for the fact the screen kept allowing another game. By the time we were done we gave back our shoes and the manager proceeded to charge us for 2 extra games. When we said we had a coupon for two free hours he, without even the courtesy to look at us, very rudely denied that the coupon was for two hours and was actually for only 2 games. We attempted to explain to him that we were told it was for 2 hours but he continued to blatantly look away from us as if he was scared of looking at us in the eyes like a pussy. We stood there for 10 minutes trying to reason with this asshole who didn't even have the common courtesy to look his customer in the eye that he was basically robbing! What kind of system does that bowling alley utilize, that even after being shown a coupon for a certain number of fixed games, the game screen doesn't tell you when your time is up and makes players believe that they are still covered by what was paid for or what coupon was used? What kind of employees work there that they will tell you the wrong information on your coupon and let you continue playing after your time is up? What kind of manager would allow someone to work there and LET THEM GET AWAY WITH IT! When asked to see the employee that messed up, the manager hardly answered us, still looking away, and continued to be a dick to our party! Its not even for the fact that we had to pay extra, its for the the fact that this very rude manager was a complete asshole to us and refused any sort of compensation! He was watching us play, he had our coupon, he knew we went over our coupon limit, and he knew that he was going to scam us before we even were done.
Another incident that occurred was when this very happy and obliging couple we shared a lane with, asked for bumpers. The manager, once again not looking the customers in the eyes , rudely stated the words, "too old," and without even giving the couple a chance to respond, briskly walked away. WHAT A DICK!
But customer service, irresponsible employees and managers, and shitty game screen and control system are not the only things wrong with this place. The balls were dirty, the food was overpriced and they played explicit music with children in the building!
I will never go back to this place and I urge everyone not to even consider this a place to bowl. THIS PLACE FUCKING SUCKS! read more