Very rarely do I give one star on here; however, I'd give this place NO stars if I could. The manager here should be FIRED! He's rude, has no customer service skills, AND is a JERK!
I came here today for my wife's birthday, as she's been wanting to go bowling for the longest time. I happened to have seen a coupon for this place on LivingSocial, and thought it sounded like a deal... it included, or so I thought, two hours of bowling, shoes, and a drink for four people for $22.
When we first got there, I handed the coupon to the man behind the counter. He made a remark along the line of "oh, you have one of those," and proceeded to grab the coupon, write a few things down, and then handed us our shoes. We then grabbed our sodas and headed to our lane. Despite the fact that this place was virtually empty, the guy tried to stick us between two families with several children. I thought this was odd, as there really wasn't any room for us between the two, and eventually asked if we could move. The man obliged and soon we moved over a few lanes and began to bowl.
After finishing our second game, we assumed the machine was going to turn off and our session would be over. Yet, to our surprise, it started a third game. Although we were getting tired, we figured we'd play the game until the machine locked up since we assumed our two hours was almost over. Yet, to our surprise, we finished the entire game. Again, we thought the machine was going to lock up... but it didn't. We began to discuss whether or not we should play another game when the people next to us encouraged us to stay as we were all sort of goofing off and having fun.
After that last game ended, we decided enough was enough and went to turn in our shoes. A new guy was behind the counter by that time, and when my little brother turned his shoes in, the guy was like, "okay, that'll be $30." My little brother explained we had a coupon and the guy very sharply replied "well, you played extra games." At that point I jumped in and asked what he was talking about. The man very curtly said "the coupon was for two games, you played four." So I began explaining that the coupon said two hours and that we were actually surprised the machine didn't lock up before we stopped playing. He very quickly blew off what I said, explained it said two games, and that we owed him $30. He then pulled out the coupon and pointed to the fine print, where it said two games, not two hours. I explained that obviously I made a mistake and didn't understand why our session continued if we had only paid for two games. He shot back that it was our fault, we shouldn't of kept playing. (If this doesn't stink like a SCAM, I don't know what does! Every bowling alley I've ever been to only lets you play for the amount of time you paid for and then shuts off). He then went on about how we bought the coupon and should have read the fine print. When I pointed out the fact that they had taken it when I got there, he said it was still my fault since I bought it. At this point, I asked to speak to the manager... and the guy quickly shot back "I am the manager." I should note that not once did the guy ever look at me the entire time of our confrontation. I asked if we could split the difference since I didn't think it was solely our fault when the guy cut me off and implied not only would he make us pay the full amount, but that I was ridiculous for asking. Realizing this man was not only a jerk, but had a bad attitude, I grudgingly pulled out my wallet and paid as it was my wife's birthday after all and I didn't want to ruin it completely!
Needless to say, I not only won't be returning here but I will make sure to let LivingSocial and the Better Business Bureau know that this place is running a seedy business at best and is trying to SCAM their customers at worst! read more