Worst experience at a store, I should have looked at the reviews on yelp prior. The customer…read moreservice was trash, the employee rung a shirt up for a higher price. When asked after purchase, by looking at my receipt and noticing. The employee got defensive and started reflecting it on me saying I was making him feel like he had to start projecting his voice louder. The employee kept lying wasting my time over a return. I ended up staying there for 30 mins for $5. They had the shirt marked for $40 and rung it up for $45. I'm not broke but I do appreciate good customer service and value. Just sports lost my business.

The absolute worst customer service. I purchased a Christmas ornament for a gift that was supposed…read moreto light up. Unfortunately, it would not turn on. When I returned to the store the guys working were completely confused. They had no clue and asked what I wanted them to do. I responded that I just wanted to exchange it for one that worked. They said no, nothing we can do. It should be illegal to sell a defective product and not make it right. They didn't hesitate to take my money.

Great selection and prices here at the Under Armour Factory House. I have come to love this brand,…read moreas it performs well and their items are stylish. I like that this store is located in an outlet mall which means you get great savings! The service was friendly and the store is big. They have everything from accessories to shoes, women's apparel to men's and kids. They always have some kind of sale promo going on and they are a steal if you go at the right time. I didn't buy any shoes but they had some that were already marked down, with an additional 50% off!! If I had seen a pair I liked, no doubt it would have been mine! I'll come back again for sure at some point. For now, I'll enjoy the pack of socks that I bought. They're super comfy and supportive, and of course it was on sale!

We stopped in for Steph Curry's- we were able to order online and see all their stock! Thank you…read moreChristian and Tyler - they were so helpful and kind. they made my nephews first experience buying new shoes amazing!

Lululemon Outlet....say no more. Great prices on every item. Typically 40% to 50% at least off…read moreevery item. There are alway as special sales. The store is 95% women clothing which is okay with me because we were there shopping for the wife. The staff is pretty cool, they will scan clothes and search the store to help you find your size. Great place to grab the latest looks and a good price.

Great store and amazing deals. Customer service was so great, all employees were kind and wonderfulread more

Great sale options as well as newly released items. Staff was nice and friendly. They also had…read moredonuts and beverages while we shopped!

night shift staff are lazy and not helpful...on google or other apps it shows they close at 9pm me…read moreand others arrived at the store around 7:48pm and the cashier welcomed me but the manager yelled at her employee saying please close the door more people are coming we are closed....10min later lazy manager she anounce on the mic store is closed @8:10pm i will be talking with her hire ups tomorrow! this happened today Wed, Mar 4 2026

Walked in at 4:30 on 9/24. The 4 young adults clustered behind the cash register counter were too…read moreengrossed in their conversation to acknowledge me. Walked around lost for a few minutes looking for golf shoes. Finally found them and grabbed one off the wall to see about sizes. I guess the employees couldn't be bothered to help me so I put the shoe back and meandered toward the front door. Stopped at the gun counter for a minute and then left. Never got acknowledged the entire time. Won't be back for sure.

I went in Friday morning to buy a new backpack for my son to go hiking with his Boy Scout troop. At…read morecheckout the cashier asked if I had a coupon, which I did not. I got home, checked my e-mail, and there was a coupon for $10 off... The e-mail was stamped 9:38 AM, my receipt was stamped 10:06 AM. So Saturday morning I went back to Big 5 with my receipt, coupon and an attitude that I was going to have to argue to get my discount. There was no argument. They refunded the difference without any question or problem. Big 5 has a great selection, and their sale prices are usually very good. Now add great customer service.

This is the 2nd time I come and they are always closed before closing time I arrive 12min before…read moreclosing time and they are closed if they are gonna closed early might as well fix the times... it's really annoying

I liked this visit because the staff was attentive, the fitting room gentleman actually helped me…read morefind options. I like the quality of their clothing- and the yoga offerings are much better than they were a few years ago.

Well what a surprise!! I probably shouldn't have gone in here, but when you go on a holiday…read moreweekend, you're bound to score some good deals. I did just that, too! I've been on a low-key mission to find more of the Motivas. I scanned the back clearance section and almost gave up, but I was determined to find at least 1 pair. Just as I was about to give up, I spotted them!! YASSSSS!! The last pair of size 8 in the vintage green color. It's more of an army green to me, but whatevs. I normally wear a size 9 in this brand since I like extra wiggle room in the toe box. However, when a friend convinced me to get a size 8 from the Tucson outlet store, I went with it. 8 is my natural shoe size, but it fluctuates with different brands. Nike is also very narrow imo, and my flatter than flat feet appreciate the extra room that a size 9 offers. The Air Zoom Pegasus that I found was a bonus. I wasn't looking for it, nor do I need to add to my ever-growing shoe collection, but hey, when you can grab 2 pairs of Nikes at under $100, I'd call that WINNING!! DO NOT SLEEP on these outlet stores, mannnn!! The clearance prices were an additional 30% off, so yeah, you really can't pass that up. Service was okay. These guys are busy, but I managed to ask an employee if they had any more sizes. He was polite and said usually whatever is out in the clearance section is IT. I walked to the registers so fast because there was no way I was leaving these shoes for someone else to buy. Not under my watch, lol. I need to stay away from here, but for now, I'm good to go!!

My second visit out to this location was totally an adventure. I liked the level of service given…read moreto me by employee James, that I had to return for that reason. I will not lie, it is quite a long drive from home, so use MapQuest to help navigate a decent path there. New Balance Factory employee James was very thorough in helping me find what my feet needed for my line of work. My selection was a great fit and was also on sale. This location has a variety of shoe selections but a limited clothing and active wear in stock to choose from. Receiving a discount of 2 pairs of shoes made up for how far this location is from home. I look forward to my next visit in the near future.

My husband has been wearing New Balance shoes for the 32 years we've been married plus the years we…read moredated. He buys the same white ones with blue writing - 608 or 628-stability shoes. He's been in more pain lately and needs a hip replacement so standing hurts. We went to this location to get a replacement pair and the salesman, Brandon, was so helpful and efficient. Everyone should know the product like him. He knew everything in inventory- styles and sizes. We left with a newer, more comfortable and expensive pair, but we were so impressed by his knowledge of the line. Otherwise, my husband would never have wanted to try these new shoes. Thank you!

My daughter and I stopped in here when we were at the Desert Sky Mall. She enjoyed the store. They…read moreseem to have some unique items.

From the owner: We sell Urban Fashion that you can't get anywhere else in AZ! We have Resale Jordans and Nikes and…read morefresh hats.