was a new patient (was) on October 7th. I was stunned at how very unprofessionally he behaved. He…read moretalked over me when I spoke. When I told him I had Bariatric surgery many years ago, his response "i couldn't tell". He did not bother to ask how I had regained some of the weight (I became disabled 4 years ago and couldn't maintain my activity level) he told me eat less. He didn't suggest anything helpful whatsoever, was not interested in my opinion, working with me on a diet plan, ask me what might work for me, nothing. Just used bullying tactics that ,i am now aware is his brand of doctoring. What i am posting here, I gave a lot of thought to, not out of hurt feelings or anger. Just the facts. If you are fine with being bullied and disrespected, he's the doc for you. If you value being heard and worked with on your health....don't walk, run away

Waiting an hour and 15 minutes in lobby to be seen even though I had an appointment it's…read moreridiculous. Time to find a different Dr.

I have been a loyal patient at IMS in Avondale, AZ for 10+ years, so writing this is incredibly…read morepainful because I genuinely respect & appreciate Dr. Sumpter & his Medical Asst. What has forced me to speak out is not Dr. Sumpter himself, but the repeated lack of urgency, communication, & basic follow-through from the office staff &  management. For quite some time now, when in need of reaching out to Dr. Sumpter's office, I'm repeatedly met by the need of having to spend large portions of my day navigating long holds, dropped calls, & voicemails that to date have never been returned simply to obtain routine information such as lab or test results or simply schedule an appointment. On more than one occasion, important medical results were read to me by scheduling staff rather than a medical professional, leaving me confused, distressed, & without the guidance or help I desperately needed. Being told "everything is normal" while I clearly did not feel normal was devastating & left me without care or direction. My most recent experience has been the breaking point. I've recently developed rapidly worsening hearing loss -- a frightening & potentially life-altering condition, especially as a 55-year-old grandmother who wants to continue hearing my grandchildren's voices as they grow. After being seen & told a referral would be sent, days turned into more than a week with no action, no communication, & no urgency. My having to make repeated calls found only continued delays & confusion.  After requesting a return call today from office manager, Elizabeth before the end of the day, no call ever came. The office ultimately closed 1/2 hour earlier than the posted hours while I was still waiting for help. The emotional impact of feeling ignored during a possible medical emergency is profound. Patients trust medical offices with their health, their futures, &  in moments like this, their ability to live fully with the people they love. When urgency & compassion are absent, the damage is not just administrative -- it is deeply personal. It is heartbreaking to consider leaving Dr. Sumpter, a physician I have so fully trusted for almost a decade! Nor did the decision come easily!  But patient safety, timely care, &  basic dignity I feel must come first. I sincerely hope leadership takes a serious look at communication, accountability, & a sense of urgency within this office so that no other patient feels as unseen & helpless as I have. Not just during this frightening medical situation of decreased hearing loss, but as it has been a chronic issue culminating in today's events.

Re: 10815 W McDowell Rd #304 Avondale AZ 85392…read more The front desk never answers there phone or they quickly pick up to put you on hold. Most of the time you have to go in person to make an appointment.

Dr. Justin Singh has excellent bedside manner as well as offers clear instruction with a great…read moredelivery. He is patient and his staff is super friendly, responsive and efficient. The office is also clean and well maintained. I highly recommend this Doctor. As a helper for patients : When pulling into the parking area. The building C-100 where Dr Singh is located is on the north side of the parking structure.

Dr. Justin Singh was very caring and real with us. Even did surgery the same day because the spot…read morewas causing my husband so much pain, now 24 hrs down the road he's never felt better!

Dr Lucia Gregorio has been my PCP for over 20 years. A number of health issues have come up during…read morethis time and I've always felt comfortable with Dr Gregorio. She stays current on medical advancements and changes in her field, and I am very confident in her competence. I also appreciate that Dr Gregorio listens and explains things clearly. She allows me to be a partner in my own health care, advising without chastising. Another thing I really love is that office staff actually answer the phone at Estrella Internal Medicine and Geriatrics - a rarity these days! Thank you, Dr Gregorio and your awesome team! Bobbie O'Connell

Wow, people do not appreciate my doctor for the excellent physician she is. So since I was a…read moremedical office manager and a professional medical transcriptionist for more years than I care to think about. I know a good physician when I see one. So I am writing this review, as I find it hard to believe some of the negative remarks I have read in reviews of her office. So I want to put some things straight. I am retired. TYG (Thank you God.) I think I need to explain some things. Doctor Gregorio is an Internist who specializes in medicine for the aged. That is what Geriatrics means. Not every physician specializes in medicine for the aged. I am 69 years old. I know old when I see it. I don't want to see a pediatrician. Although, kids and old folks have different requirements than your run of the mill adult, and react differently to medication. There are a few medications that I took for years and can no longer take because of the changes in my body, and my body's chemistry. Dr. Gregorio is more likely to know all of that kind of stuff and takes really good care of me. Plus, I have a complex medical history and I have some complex medical issues, most seniors do. To give you an example, I live in a senior community and I listen to people talk about their medical problems and how long it takes for them to get an appointment with their doctors. The average is 4 to 6 weeks. Guess how long it takes me to see my doctor, as long as it is Monday through Friday between 9:00am and 5:00 pm, and I have a problem, I get in my car and go to her office. She told me she is my ER between those hours. If it is after 6:00pm or Saturday or Sunday, to go to the ER, they will get a hold of her. I feel that this is a workable solution to all of my medical issues. She also has referred me to some excellent physicians in other specialist fields. I have several. They actually seem to talk to each other which also makes me very happy, medically speaking. There is something else she does, she teaches medical assistants and nurses, yes she does. Good physicians are not "Doc in the Boxes," and as far as answering medical questions she prefers face to face not on the phone where things can be misconstrued or misunderstood. I happen to agree with her. So, if her phone is busy or they don't answer on the second ring, she takes walk-ins if you are already her patient. What that means to you folks who haven't seen her yet is you have to make an appointment for your first visits, you might even have to go in twice for that first visit because she will probably be wanting some blood work and other fun things like that so she can get a base line on your medical needs and she will want to talk to you about it. So, if the office cannot answer your call on the second ring stay on the line they will get to you, and if you want my opinion, and even if you don't, you should wait until they get to you on the phone. I sleep better at night because she is my doctor. You would sleep better at night too if she were your doctor. Last and not least of the things I read, "She should get off of her lap top." Sorry I had to laugh at that. She will never be able to do that. You no longer have a paper chart folks, your medical records are now in that big computer in the sky. Why you may ask? Thank your government for that. It is now all EHR that stands for Electronic Health Records, she is writing her notes about your office visit, she does a good job of it, some are still struggling with that. There are some advantages and disadvantages to EHR. Remember hurricane Katrina, New Orleans was under water, and all of the medical records were destroyed due to flooding, all those medical records are gone. EHR go to a server that may or may not even be in the same state as you and your doctor. So don't worry about her and her lap top. She is entering her notes while it is fresh in her mind, just like she used to write in your chart, as a matter of fact she is typing in your chart. I just thought I would explain that.

I live 2min away from another mydocnow facility on 83rd and lower Buckeye…read more I drive the extra minutes to come to the Avondale location... the ladies I've met there in the front are the sweetest most nicest ladies!! Misty Hull is the BEST by far!!!!! Her assistant is the sweetest most thoughtful young lady. I can't even tell you how many times I've been there and each time I still get the same treatment. The lady is the front is always all smiles always eager to help. Misty Hull assistant saw I was hurting the other day and was like don't sit down just stand I'll hurry up I don't want u down and up and down again. Misty treats u like your family. I started bringing my daughters there and they're already like mom I made an appt with Misty! We r going this time with her they created a bond with her. With out a doubt pick this location!!!

I rarely leave negative reviews, but I feel other patients should be aware of our experience…read more My father is 82 years old, diabetic, and on dialysis three times a week. On June 24, his pharmacy notified us that his medication required a prior authorization from this office. Because the authorization was not completed and the medication was medically necessary, we had to pay out of pocket to ensure he did not go without treatment. Since then, we have called the office numerous times, spoken with multiple staff members, and repeatedly explained the urgency of the situation. Despite multiple follow-ups and escalations, the prior authorization was still not completed in a timely manner. We were even hung up on during some of our calls, making an already stressful situation even more frustrating. At no point did we feel that the seriousness of my father's medical condition was being taken seriously. What is most disappointing is that my father, an elderly patient with significant medical needs, has had to endure the stress and uncertainty of this situation. He is fortunate to have family members who can advocate for him, make repeated phone calls, and navigate the healthcare system on his behalf. I cannot help but think about patients who do not have that support. No elderly or medically vulnerable person should have to fight this hard to receive a medication they have already been prescribed. It is deeply concerning that clinical issues like medication prior authorizations appear to be handled through a call center that is unable or unwilling to appropriately address urgent patient needs. Patients deserve timely communication, compassion, and a process that prioritizes their health--not repeated transfers, unanswered requests, or disconnected calls. The way this office has handled this situation has been unacceptable. I am sharing our experience because I genuinely do not want another patient or family to go through what we have experienced. I sincerely hope this practice improves its prior authorization process, communication, and overall care for medically vulnerable patients.

Dr Raza is the most caring Dr, and gives her undivided attention to you while being seen.read more

Super doctor. But she is no longer with abrazo but not sure of new location . She was by doctor…read moresince I came to Az 20 some years ago

While the front desk was good enough and the only reason for 2 stars, NP Erbes was a nightmare. She…read morehas terrible bedside manner, she's bossy and intrusive. I went in for one issue and she started to berate me about my hormones. I've seen my own hormone provider successfully for over 9 years and didn't come to this appointment for anything related to my hormones. I thought maybe she had a bad day, but my husband saw her on a different day and when he emerged from his appointment he said "I never want to see her again, that was horrible." Again, he went in for one issue and she decided to focus on his cholesterol at 161 which is not even high. But she began to scribble on her note pad to take fish oil, (he said, I took one this morning and her response was "you should have taken 2) flax seed and get a follow up appointment to have labs drawn again. My husband is 60 years old, 6'1, 195 pounds and 15% body fat, impeccable labs, great blood pressure and very low PSA lab because he takes HRT. I would caution anyone from choosing this provider if you don't like being talked down to, berated and intimidated. I have nothing positive to say except we will never be back in her office again.

Kristina D, DNP is great She responds intelligently &…read morequickly to any issues. THe front desk is also very responsive & professional. THe fact that you can get blood tests in the same office is great. I was referred by a friend and it was agreat referral! IMS is EXCELLENT!!