Rude staff, zero patience when calling and continuously talking over me and trying to rush me off…read morethe phone.

was a new patient (was) on October 7th. I was stunned at how very unprofessionally he behaved. He…read moretalked over me when I spoke. When I told him I had Bariatric surgery many years ago, his response "i couldn't tell". He did not bother to ask how I had regained some of the weight (I became disabled 4 years ago and couldn't maintain my activity level) he told me eat less. He didn't suggest anything helpful whatsoever, was not interested in my opinion, working with me on a diet plan, ask me what might work for me, nothing. Just used bullying tactics that ,i am now aware is his brand of doctoring. What i am posting here, I gave a lot of thought to, not out of hurt feelings or anger. Just the facts. If you are fine with being bullied and disrespected, he's the doc for you. If you value being heard and worked with on your health....don't walk, run away

I took my 81 year old grandmother here to get her lab work done. We scheduled an appointment online…read moreand there were plenty of dates and times to choose from. We came 5 minutes before the scheduled appointment and I checked her in through their online check in system. Within a minute we received a text that they were ready to see her. She was in and out not even 10 minutes later. I've seen a lot of negative reviews about this place so I was apprehensive to take her here, but we didn't have many other options. When we went, we had a great experience and everyone was extremely courteous and friendly. If you are able, I recommend scheduling an appointment online to make things easier. The only issue we had was with parking. For a large medical facility, the parking lot is pretty crowded and it is difficult to get a close spot for those who may need assistance getting around. If you want to avoid parking issues, try to come in closer to when they open so it isn't too crowded or have someone drop you off at the front.

I have been a loyal patient at IMS in Avondale, AZ for 10+ years, so writing this is incredibly…read morepainful because I genuinely respect & appreciate Dr. Sumpter & his Medical Asst. What has forced me to speak out is not Dr. Sumpter himself, but the repeated lack of urgency, communication, & basic follow-through from the office staff &  management. For quite some time now, when in need of reaching out to Dr. Sumpter's office, I'm repeatedly met by the need of having to spend large portions of my day navigating long holds, dropped calls, & voicemails that to date have never been returned simply to obtain routine information such as lab or test results or simply schedule an appointment. On more than one occasion, important medical results were read to me by scheduling staff rather than a medical professional, leaving me confused, distressed, & without the guidance or help I desperately needed. Being told "everything is normal" while I clearly did not feel normal was devastating & left me without care or direction. My most recent experience has been the breaking point. I've recently developed rapidly worsening hearing loss -- a frightening & potentially life-altering condition, especially as a 55-year-old grandmother who wants to continue hearing my grandchildren's voices as they grow. After being seen & told a referral would be sent, days turned into more than a week with no action, no communication, & no urgency. My having to make repeated calls found only continued delays & confusion.  After requesting a return call today from office manager, Elizabeth before the end of the day, no call ever came. The office ultimately closed 1/2 hour earlier than the posted hours while I was still waiting for help. The emotional impact of feeling ignored during a possible medical emergency is profound. Patients trust medical offices with their health, their futures, &  in moments like this, their ability to live fully with the people they love. When urgency & compassion are absent, the damage is not just administrative -- it is deeply personal. It is heartbreaking to consider leaving Dr. Sumpter, a physician I have so fully trusted for almost a decade! Nor did the decision come easily!  But patient safety, timely care, &  basic dignity I feel must come first. I sincerely hope leadership takes a serious look at communication, accountability, & a sense of urgency within this office so that no other patient feels as unseen & helpless as I have. Not just during this frightening medical situation of decreased hearing loss, but as it has been a chronic issue culminating in today's events.

Dr Lucia Gregorio has been my PCP for over 20 years. A number of health issues have come up during…read morethis time and I've always felt comfortable with Dr Gregorio. She stays current on medical advancements and changes in her field, and I am very confident in her competence. I also appreciate that Dr Gregorio listens and explains things clearly. She allows me to be a partner in my own health care, advising without chastising. Another thing I really love is that office staff actually answer the phone at Estrella Internal Medicine and Geriatrics - a rarity these days! Thank you, Dr Gregorio and your awesome team! Bobbie O'Connell

Wow, people do not appreciate my doctor for the excellent physician she is. So since I was a…read moremedical office manager and a professional medical transcriptionist for more years than I care to think about. I know a good physician when I see one. So I am writing this review, as I find it hard to believe some of the negative remarks I have read in reviews of her office. So I want to put some things straight. I am retired. TYG (Thank you God.) I think I need to explain some things. Doctor Gregorio is an Internist who specializes in medicine for the aged. That is what Geriatrics means. Not every physician specializes in medicine for the aged. I am 69 years old. I know old when I see it. I don't want to see a pediatrician. Although, kids and old folks have different requirements than your run of the mill adult, and react differently to medication. There are a few medications that I took for years and can no longer take because of the changes in my body, and my body's chemistry. Dr. Gregorio is more likely to know all of that kind of stuff and takes really good care of me. Plus, I have a complex medical history and I have some complex medical issues, most seniors do. To give you an example, I live in a senior community and I listen to people talk about their medical problems and how long it takes for them to get an appointment with their doctors. The average is 4 to 6 weeks. Guess how long it takes me to see my doctor, as long as it is Monday through Friday between 9:00am and 5:00 pm, and I have a problem, I get in my car and go to her office. She told me she is my ER between those hours. If it is after 6:00pm or Saturday or Sunday, to go to the ER, they will get a hold of her. I feel that this is a workable solution to all of my medical issues. She also has referred me to some excellent physicians in other specialist fields. I have several. They actually seem to talk to each other which also makes me very happy, medically speaking. There is something else she does, she teaches medical assistants and nurses, yes she does. Good physicians are not "Doc in the Boxes," and as far as answering medical questions she prefers face to face not on the phone where things can be misconstrued or misunderstood. I happen to agree with her. So, if her phone is busy or they don't answer on the second ring, she takes walk-ins if you are already her patient. What that means to you folks who haven't seen her yet is you have to make an appointment for your first visits, you might even have to go in twice for that first visit because she will probably be wanting some blood work and other fun things like that so she can get a base line on your medical needs and she will want to talk to you about it. So, if the office cannot answer your call on the second ring stay on the line they will get to you, and if you want my opinion, and even if you don't, you should wait until they get to you on the phone. I sleep better at night because she is my doctor. You would sleep better at night too if she were your doctor. Last and not least of the things I read, "She should get off of her lap top." Sorry I had to laugh at that. She will never be able to do that. You no longer have a paper chart folks, your medical records are now in that big computer in the sky. Why you may ask? Thank your government for that. It is now all EHR that stands for Electronic Health Records, she is writing her notes about your office visit, she does a good job of it, some are still struggling with that. There are some advantages and disadvantages to EHR. Remember hurricane Katrina, New Orleans was under water, and all of the medical records were destroyed due to flooding, all those medical records are gone. EHR go to a server that may or may not even be in the same state as you and your doctor. So don't worry about her and her lap top. She is entering her notes while it is fresh in her mind, just like she used to write in your chart, as a matter of fact she is typing in your chart. I just thought I would explain that.

If I could give this office negative stars, I would…read more I have never experienced such a complete failure of patient care. Let's start with the timeline. I waited six weeks just to get an appointment, another week to have the ultrasound, and it has now been more than three weeks since the ultrasound was completed. During that entire time, I have received zero proactive communication from this office. Not one phone call. Not one portal message. Not one update. Every single contact has been initiated by me. Every week I call, I get the same canned response: "The doctor hasn't reviewed your ultrasound yet." Apparently, an ultrasound ordered because of severe pain and abnormal bleeding can simply sit for weeks while the patient is left to suffer. I was told the office manager would call me. That never happened. Just another empty promise from a practice that seems completely incapable of following through on even the most basic aspects of patient care. Meanwhile, I am living with horrific daily abdominal pain, heavy bleeding, and irregular menstrual cycles. Their solution while they let my ultrasound collect dust? A muscle relaxer. Not an answer. Not a diagnosis. Not an expedited review. Just a muscle relaxer that does absolutely nothing to address the reason I'm in pain. To make matters worse, I developed a swollen lump near my lymph node while waiting for someone to review my ultrasound. When I brought it to their attention, I was essentially told it wasn't their problem because it wasn't on my breast and that I should see my primary care physician instead. My primary care physician can't move forward because we are still waiting on the very ultrasound results this office refuses to review. So here I am--stuck in medical limbo because the one office responsible for my care can't be bothered to do theirs. I have a documented family history of cervical, uterine, and ovarian cancers. Whether my ultrasound ultimately shows something serious or not is almost beside the point. No patient should spend weeks wondering if they have cancer while repeatedly begging a medical office to review a test that has already been completed. The emotional toll of this experience has been overwhelming. I am not just frustrated--I am scared. Every day that passes without answers is another day spent wondering whether something serious is being missed while this office does absolutely nothing. This isn't simply poor customer service. This is a complete breakdown in communication, accountability, and basic patient care. A medical practice should never leave patients chasing their own results, making repeated phone calls that go nowhere, receiving broken promises from management, and suffering without a plan while everyone shrugs and says, "The doctor hasn't reviewed it." If this is how they treat a patient with severe symptoms who is actively calling for help, I can't imagine how many other people have been left waiting and wondering. I would not trust this office with my healthcare again, and I strongly encourage anyone considering becoming a patient here to ask themselves one question: If you were in severe pain and worried you might have a serious gynecologic condition, would you want your ultrasound sitting unreviewed for more than three weeks while no one from the office even bothers to call you back? I know my answer.

Since I cannot get anyone from the office to call me back to address my concerns then I will leave…read morethem here so others can be aware. This place does don care about patients health at all. I had an appointment scheduled for a small issue that needed to be taken care of in a timely manner. Ok appointment set. My work scheduled a meeting that I could not not attend. Ok. Call and reschedule my appointment for one week later using their STUPID Ai system. Ok Np. Call back a week before appointment to see if they had and cancel see if maybe could get in early. Woman on the phone tells me no. And not only no but the appointment that I have in 7 days will not work because it's not ten min longer. Sched for insertion not replacement. I said well that is not my problem that their computer scheduled me wrong it's literally their system. Makes me reschedule for another 3 weeks out. Mind you something expires soon. Then two days ago I received a VM saying that the provider changed their schedule and need to change out to further date. This is absolutely unacceptable and when I brought up to the scheduling nurse she had about as much care to help as a lizzard would. Asked for a call back from office manger and had heard nothing. Beware ladies during this important time of your life. There are many places to choose from.

This review is for Dr Treza Barry. on 7st and Glendal! It wil won't let me do a review at that…read morelocation because it's inside a Safeway. I paid for an appointment to change my image order and she said a change was not needed due to me being a cash payer. That was last week! I called SimonMed and they said yes I still needed one. she wasted my money and time! Now they want to charge me again to talk to her to get her to fix it.

The ease of appointments are the only reason I continue to use Mr Dr Now…read more Our practitioner Krystle Ray is amazing. However if you have any kind of question you might as well forget about getting any help. The practitioner will not receive any messages via email or thru customer service no fault of theirs. they simply don't get any communication from customer service platform. You must book an appointment and pay fee for literally anything you need including a refill, insurance authorization or an error with bloodwork they wrote orders for. This is definitely a management/corporate issue that needs addressed.

IMS has been treating my gastro issues for about 6 months now, and I am very pleased with their…read morecare and professionalism.

Andrea C is not a real person, nor was she ever a patient. Her real Brooke C and was dating John…read moreAnderson at the time the review was written.

This clinic has made some new changes that have greatly improved patient satisfaction. The doctors…read moreworking here have been consistently working with their patients. Highly recommend this facility for anyone who has an accident related injury which is their specialty and focus.

Very happy with Dr. S. I have been a patient since 2013, having been referred to him by a home care…read morenurse. Dr. S takes his time to listen to you and is concerned with your complete health and wellness. He remembers information that I shared about our family and is concerned about our mental as well as physical health. I admire him for taking the time to apologize if he feels he has let me down, and this occurred once and was not entirely his responsibility. Dr. S. is not only a doctor, but a friend. Thank you for being an understanding and caring human being.

Dr Subhasis Maitra is unquestionably the best physician I have ever had and I am a retiree. He…read morelistens to you, gets to know you, takes time with you and is an excellent and very intelligent reference for anything health related. When I had to leave a message for 'on call' he was back to me within a couple hours and listened patiently and spent all the time needed until all my questions and concerns were addressed. Additionally, he is truly a kind, caring and thoughtful human being. My husband and I will stay with him as long as we can!