Great service they have help me when I was sick . I want to thank the nurses for helping meread more

I recently had an emergency and my adult daughter took me there ended being admitted from 4/28…read morethroughout Sunday. I ended up with a male nurse during the day. He was terrible. He would play around with other staff members and was on the phone with his wife. Gossip about patients. He did so right out my room door stating he didn't want to enter my room. I was purposely last on his list. My morning medications were late. It was an hour and a half before he came to me. He was training a young lady who was in school to be a nurse. Mind you this is my 2nd day there. I reported him and the charge nurse spoke with him outside near my door. He spoke of untruths about me, saying I kept interrupting him. I asked for help. He was sitting outside my door not working on the computer just gossiping and flirting with other staff members. I am hearing all of this. I heard speak terribly about his cna, telling others she was coming on to him while he was outside my door to his wife. The charge nurse told him when I try to ask him something and the timing is good for him to excuse himself and tell me he must use the bathroom. Then they switched ky rooms down to the second floor. This was my 3rd time at banner and each time gets worse. In my own personal opinion, if you are hired for a job then do your job. If you don't have time right then say so. Yet, if you are not on a break and not helping another patient or staff member then you need to do your job. You should NEVER SPEAK ILL OF PATIENTS OUTSIDE THEIR DOOR. I had 6 kids and as my grandmother would say is I can hear a pin drop. Never again Banner never again. I am even gonna switch my cardiologist from banner to another doctor outside of banner. Your staff is horrible. They are luke children and work is where they come to play. The day nurse who was male was horrible not realizing his voice carries and even a whisper can be heard. My hospital out west is Abrazo West.

I've had regular conversations and visits at this location since my first visit on 9/26/24…read more The ease of setting appointments in-office and via teledoc is nice! Both doctors I've seen were knowledgeable and one even knew about my rare genetic condition. I was impressed because it's not fun trying to explain something that's difficult to explain in the first place. They worked diligently on obtaining a pre-authorization with the health insurance company. It's stressful working with insurance but Mountain Park amazed me with their consistent follow-up! They care about your health with regular updates. Every time I called their nurse assistant line, which was often because of the medication issue, they relayed the information to the doctor. I rank Mountain Park Health quality of service higher than Mayo Clinic.

I came to Mountain Park Health Center for my newborns first Pediatric appointment, The Pediatrician…read moreSneha Jade was very unprofessional! For starters I was told at the hospital that my baby loosing more than 10% of weight is taken more serious by pediatric, and the pediatrician told me my baby lost well over 10% and it was something we needed to worry about. But when my husband did the math of 3.4 kilo down to 3.1 is only a 8.8 percentile drop. And no he did not do it off the top of his head, we had looked it up. Overall this place seems like they're just out to get money not help people. They were only trying to put me through more and follow up with more extra appointments when it wasn't needed. Would not recommend this place for your babies pediatrician at all!

I went in today for a nexplanon removal, it was a super fast and welcoming experience. The…read moreproviders here truly care about you and want you to be as comfortable as possible. Everything was super clean and sanitary and everyone was so kind. I absolutely recommend them to anyone and they deserve more funding for sure.

Would not let me come in for my appointment, because I had a bad experience at a different…read morelocation. Would not recommend anyone go to this location or any other.

Referred from our children's primary doctor. They called right away and set up an appointment. We…read moredidn't even have to wait a week to get in. I was floored. They gave me their address, and I accidentally left it at home. I figured I could Google it. We'll Google was not up to date, so I ended up on a wild goose chase. Found their correct address on their website, thanks to our primary doctor's office. It was meant to be as I ran into an older gal who had been sitting in her truck over an hour waiting for someone to jump her battery. I ended up learning how to open the hood of my car, and we got her all set. We still went to the doctor's office to apologize and reschedule. They still took us in, and we waited less than 10 minutes! Wow. The doctor was so kind. Our visit was short. Our visit verified that we had nothing to be concerned about. The location could not get Google to update, so I did as a customer. Then, I made sure to add them to Yelp, which I trust. The staff is bilingual and friendly. Clean and decorated throughout with adorable wall art. The doctor is knowledgeable and friendly. Answers questions, but gets to the point so you're not waiting, respecting your time.

i don't know about anyone else remarks, and don't care either !!! but this chiropractor practice…read moreis the best one anywhere and i've been to alott of them, everyone from the front desk to the medical part, the physical therapy, to the chiropractor do their job and they do it with care and expertise. my pains are from real high to very low thanks to this facility. don't get me wrong pains always come back but knowing that i have a practice i can go to and get the attention i need, i'm not going anywhere else... thank you guys and girls for taking care of your. "uncle jess"...

Everyone at this facility is kind and Professional, Offering the help that our bodies need in order…read moreto correct the issues that are causing discomfort. I'm hopeful in receiving the proper treatment for my Vertigo and balance. Looking forward to my next appointment with Justin Wright

I visited this location on Thursday, June 4, for my annual checkup. The office is very spacious,…read moreclean, and well-maintained. The staff was friendly and professional throughout my visit. One area that could be improved is communication regarding appointment delays. I waited over 30 minutes before being called back for my appointment, and once I was in the exam room, I waited an additional 15 minutes before seeing my doctor. While my overall experience was positive, I was disappointed that the visit took significantly longer than expected. It would be helpful if the front desk staff informed patients when appointments are running behind schedule. I had to approach the desk myself to ask about the delay. Additionally, while I understand that staff members may need to communicate with one another, there were several personal conversations taking place at the front desk that could easily be heard in the waiting area. Another suggestion would be to better communicate laboratory and bloodwork hours. Patients should be informed in advance that bloodwork and lab services must be completed before approximately 3:15-3:40 p.m. Depending on appointment times, some patients may have to return on another day to complete their lab work. It would be more convenient if lab hours matched the office's operating hours, or if patients were notified ahead of time so they can schedule accordingly. Overall, my visit was good, and I appreciate the cleanliness of the facility and the friendliness of the staff. With a few improvements in communication and scheduling, the patient experience could be even better.

Called asking for help and was rudely hanged up on by a person which said her name was…read moreRevaty. I called asking for a availability on a back brace and because I denied x rays she said she would not help. I have a history of back injuries. I just needed a back brace. She refused to tell me who is the doctor in charge. If this was a mental health crisis who knows what would've happened. Never calling or going to this place. Can't believe that's how yall treat veterans. Thanks but no thanks would rather go to a real hospital where atleast there's accountability.

Dr. Wise is a very professional and caring primary care doctor. He listens and truly cares about…read moreyour well-being. Under his care, I am enjoying a pain free and worry free life. He took me off the meds that were doing me harm and monitors me on a monthly basis to make sure all is well with my quality of life.

I was admitted for alcoholism and substance abuse and received the best care I could have asked for…read moredue to my circumstances. the staff was amazing and extremely caring. I'm not sure how they only have 1.9 stars because my experience was life changing. If you're struggling with mental health or addiction I'd strongly recommend this place.

0 !!! Absolute worst place you'll ever find when needing mental health care. When you truly rely on…read moreor depend on a business to help you.... they do everything BUT that. They kill you instead... so BEWARE! They overdosed someone we knew. Sadly he is no longer with us bc of a fatal mistake made at this facility! A father of 4. WHY! Incompetence, carelessness, and extremely neglectful. Sickening! NEVER ever send anyone here you love and care about. They might not make it back home!

Trying to get anywhere with his office is next to impossible. I went in for an initial visit in…read moreNovember and discussed the possibility of taking the surgery route while also trying to lose weight with the help of GLP1 medications and diet/exercise. Dr. Heller agreed we could proceed with the steps towards surgery to fulfill insurance requirements, but simultaneously try to see if sufficient weight could be lost using the GLP1 medication/diet/exercise route. The office wasn't sure if my insurance would cover the GLP1 medication, however, I am very familiar with my insurance company and I have taken this medication before, gotten it covered, and I knew they would. At my initial appt, all of this information including my history of having been in numerous weight loss programs before, trying the GLP1 before, etc. was provided. The medication was ordered and denied because it requires prior authorization. When the denial came it said it was denied because I have not tried weight loss programs before as required by the insurance company. I called the nurse to ask her to appeal. She gave me push back saying that it would be denied based on this. I knew it wouldn't because I've done this before. Also, I would have thought this would have been noted in my chart from my initial visit with Dr. Heller where this was all thoroughly discussed. I ended up having to send in all of my old records from my previous weight loss clinic. She submitted the appeal, and got the GLP1 approved. This was back in November. In the meantime, I proceeding with the plan we talked about, I'm not losing weight on the GLP1 medication/diet/exercise and I meet again with the PA for progress visit. I've got my psyc visit for surgery scheduled. I've got my EGD scheduled, I've got my dietician visits and all that. I'm proceeding as planned and let her know that I want to try to go the surgery route. Dr. Heller at the initial visit had told me I would most likely need a Fibroscan to check my liver and for insurance purposes. At this visit the PA also stated that I would need a Fibroscan to check my liver and to proceed with the surgery route. I tried to schedule it that day on the way out of the office. The front office staff said no, they'll call you to schedule. I don't hear from anyone. I call the office to schedule and now the front office is telling me that they need to check first to see if I need it. They tell me someone that deals with insurance will call me back to let me know if I need it or not even though Dr. Heller originally told me at the initial visit that I would most likely need it and then the PA told me at the last visit that I would need it. In fact in my visit notes from this visit it literally says "Orders (Last 12 Hours): * 91200 Liver Elastography w/o Imaging, w/Interp & Report Amb". It's literally right there in my chart but I can't get it scheduled because now they need to verify again that I need it. I am told it will take 24 hours to get a call back to first find out if I need it, then to schedule it. I also went to look for the notes from my original visit with Dr. Heller in November and they are not in my chart at all. It's like it never happened except they billed my insurance for it. I also have my insurance company's CPB which states that one of the criteria for qualifying for the surgery would be a diagnosis of NASH (non-alcoholic steatohepatitis) and a Fibroscan would be the necessary test to diagnose this to see if I meet criteria or not for the surgery. Additionally, in order to schedule this, I am being told I cannot do it at any Banner imaging facility near me on the northwest side of Phoenix. The front office staff have told me that the ONLY option for this is that it must be done in their office in Gilbert. So I would need to drive all the way over to Gilbert to get a scan of my liver. This is after they determine if I really really really need it despite the notes in my medical chart stating it was ordered already for me. I am trying to get this surgery scheduled before June because I have already met my deductible and out of pocket for the year and because I have already been down this weight loss road with several other providers and I would like to take this next step towards improving my help. It is extremely frustrating to try to get the care you need, follow the steps that were laid out by the provider in previous visits, and then get blocked from proceeding when time is of the essence by someone in the front office that will not listen and because there is no communication between anyone in that office to help a patient overcome these types of hurdles. From the initial visit and having to fight to get them to appeal for the GLP1 medication after this was already discussed with the doctor to now trying to get surgery set up as planned, this has been an awful experience with Banner Estrella Bariatric Center. I can't get through to anyone and I still have not gotten a call back to schedule my Fibroscan

I give this place 2 stars because Dr. Heller is caring and has always been great with me. However…read moreRiva Isreal the PA that you will be meeting with is one of the most condescending people I've ever had to deal with in a medical office. She forgets what she promises and tells you at previous appts and then gets defensive and talks down to you when you are confused by her conflicting info at the next appt when things don't make sense or add up. Every time I go in I think I've done everything I need to do only to be told that there's something else that's missing that THEY failed to communicate and then blame it on you. She's also humiliated me by being judge mental and speaking poorly of my insurance like I'm a piece of trash. She takes a one size fits all approach to everyone and every answer to any questions you have are extremely impersonal and sound incredibly scripted like she says all the same things to every patient without hearing their own personal situations because not every patient is the same. It's kind of like talking to a wall where everything is bounced off and right back at you. With that said it definitely makes you feel like she's not listening to a damn word you're saying. I've repeated myself so much that every appointment feels like the same appointment and I've never left that place not being completely in tears. And that's just the PA. When I schedule things it's like nobody knows what's going on and I think they also make promises they can't keep. I was supposed to have a preop appt back in December only to find out it wasn't that way at all. Pearl assured me that everything was done and once they get the approval from insurance, that my keep on track appt would turn into a preop. I had my EGD and my psych eval completed. When I scheduled the psych eval back in may or June for August, the psychologist quit at the last minute. I was contacted by that office and was told that banner Estrella would be reaching out to me to reschedule. Needless to say they never did and I had to call myself and I couldn't get in till October. The psych eval was the last thing on my list to do according to Banner. So to my surprise when I had what I thought was my preop, I basically had to start the 3 month process over again. Supposedly they are trying their best to get me through and this was discussed at the December appt but again,yesterdays appt was a complete repeat of December and absolutely no headway was made and Riva had the AUDACITY to tell me they were doing me a favor by seeing me. If all of this wasn't terrible enough, when I had my EGD a major hipaa violation was committed when I was given another patients paperwork that told me I had pancreatic cancer when I didn't. Needless to say I have lost complete faith in anything this whole operation says and does and am either considering quitting due to the emotional damage and stress this place has given me and have decided it's probably not worth it. I'm also contemplating transferring to a different office but at this point I'm not sure how much more I can handle. It's really stressful and emotional going through this process on your own and having to do a lot of mental work and changing a lot of things in your daily life to prepare for surgery and then having an unorganized, uncaring and condescending staff on top of it it's just not necessary at all. This should be an exciting time and support is very important. One last thing, as I was leaving and checking out, I heard the PA and whomever the office manager was speaking about my situation and it sounded like by her tone, she didn't really care about anything besides the fact I was "complaining". You should probably close the door or at least wait till I leave before discussing patients.

IMS has been treating my gastro issues for about 6 months now, and I am very pleased with their…read morecare and professionalism.