I was admitted for alcoholism and substance abuse and received the best care I could have asked for due to my circumstances. the staff was amazing and extremely caring. I'm not sure how they only have 1.9 stars because my experience was life changing. If you're struggling with mental health or addiction I'd strongly recommend this place. read more

0 !!! Absolute worst place you'll ever find when needing mental health care. When you truly rely on or depend on a business to help you.... they do everything BUT that. They kill you instead... so BEWARE! They overdosed someone we knew. Sadly he is no longer with us bc of a fatal mistake made at this facility! A father of 4. WHY! Incompetence, carelessness, and extremely neglectful. Sickening! NEVER ever send anyone here you love and care about. They might not make it back home! read more

Not a place to get help for Depression. UNDER NO CIRCUMSTANCES GO TO THIS PLACE IF YOU ARE SEEKING HELP FOR DEPRESSION. There is nothing therapeutic about it. One of my cousins went here for help getting out of a depression hole. You think you are getting a serene, caring environment that you will be able to work out things outside of your environment and get treatment, some therapy and help. NOPE! You will see a horrible Dr. who will not listen to you for more that 2 sentences and they will not continue your existing treatments. You will be lumped in with addicts and people with severe mental disorders. You will not get any quality therapy and you will sit for most of the day with nothing to do. If you speak up and say, that you want to leave because the place is hostile to your healing, they will petition you, and have the police take you in handcuffs to CIB, where you will get to sleep in a plastic covered recliner chair for a week while. (That's another review...) I'm shocked that this place is allowed to operate. Its clearly a billing machine to fleece the state. Dr. Piekut should be ashamed of herself for not taking the time to properly diagnose and treat patients. STAY AWAY. read more

The grounds are impeccable in terms of clean. The building and the surrounding area speak volumes of what you find inside. The people at the front desk are extremely helpful and go out of their way to accommodate. The staff has a feeling of great care about them, and that brings a high feeling general quality. This place undoubtedly understands what care means and is ready to deliver that type of care on an individualized basis. read more

The staff was always pleasant to deal with, the services offered were effective and compassionate. I don't want to write more for privacy concerns, but this facility was a godsend when we needed it most. read more

Calling and going to the place of business of a 24/7crisis clinic and NO ANSWER 4xs and walking around to locked doors and no one insight but a housekeeping is unacceptable and honestly disgusting. read more

I went to enquire about the process for someone needing mental healthcare. No one was at the front office except for a man who was sitting down filling out paperwork. I waited for at least 20-30 minutes before someone appeared from the back. I was alone with this guy and I feel very lucky I walked out unscathed after reading what happened recently to a man who was sexually assaulted in that same room. He said he thought he was going to die! This happened within days of my visit! He was assaulted by a man that was a patient who walked into the front office. Why was the staff not monitoring their patients? This is a huge red flag for anyone considering this place. Who knows what other incidences have happened thats yet to come out. read more

How ironic that as soon as I leave a review for CBI, that Yelp asks me if I would like to review this place next. I sought detox from fentanyl at Copper Springs and it is well known in the world of people looking for help that Copper Springs is a nice place to stay with the caveat being that you will not and I repeat WILL NOT get a bed here unless you are in a "crisis" meaning that you must tell them that you are "suicidal"--except when they don't want you as their client for whatever reason, well you just might be sent to the absolute hell hole that is Community Bridges. So I was strapped down to a gurney and transported and petitioned to stay at Community Bridges for 72 hours--which was signed at 9:04am on a Wednesday. I was told at intake at CBI that the max they will keep you there is 72 hours--but they definitely won't tell you until you find out that Friday night at midnight, the timer stops and doesn't resume until Monday. I can't believe that me seeking to get better resulted in actual trauma that I will have to live with for the remainder of my life. Actually inhumane and the workers here should really learn to recognize that they're doing more harm than good. read more

I've been here twice which was 4 years ago and I'm baffled by the reviews, not by surprise but because everyone has been going through horrible things like me. I was here for 3/4 days, let me tell you everything that happened to me here. I wanted to become a patient at this facility, they take HOURS.. and I'm telling you over 10 hours, you are going to be waiting for help. I was taken to the back in a room where I thought I was going to be immediately accessed, I was left there for another couple hours. I literally started having a panic attack because of the anxiety and not knowing what was going to happen WHEN I ASKED FOR HELP. Someone then came to me and told me to calm down but when I asked for some medication that wasn't intense? I was told I wasn't admitted and I had to continue waiting. I finally got admitted and was able to sleep. The covers that they give you have given people allergic reactions. It wasn't something that bothered me except when I was woken up at 4 in the morning and was rudely asked to come to a room to get my blood taken by a phlebotomist, I begged this woman to give me a few seconds because I have a legitimate fear of medical needles. I was NOT given a chance to calm down before she poked me and left a hematoma. Being a licensed professional now, I KNOW that is a lawsuit and a potential hazard on someone's life because of the lack of care which in turn can contribute to a stroke or a blood clot. Another thing that happened, there was someone who came to the facility to get clean... the staff drugged him up with so much methadone that he could barely walk. ME AS A PATIENT, I literally held his arm and guided him to the lunch room. He was literally so drugged up by the medication the people at this facility gave him that he couldn't even eat, he spilled his drink and a behavioral health technician laughed at him. Another thing that happened? You are forced to clean your clothes when you arrive at this place. You aren't able to be in the laundry room by yourself so they have a BHT bring you there as well... tell me why one of the BHT's who were supposed to be taking care of us was asking me questions about if I was married and very personal questions like that? The last thing that happened at this facility in 4 days... they ask for your sexual orientation to literally pair you with a lesbian roommate if you identify as "straight". :) so if you're genuinely uncomfortable about that then do not come here but then again... they won't even tell you they'll do that to you. It'll happen and you will literally be forced to deal with it until they discharge you. This place is a HORRIBLE PLACE. DO NOT SEND YOUR LOVED ONES HERE IF YOU GENUINELY DO CARE ABOUT THEM BEING GROOMED, ABOUT THEIR SAFETY, OR ABOUT THE TREATMENT THEY ARE RECEIVING. This is read more

Very scary place they only offer old meds that have a lot of negative side effects and everyones bat shit crazy/painful as hell unless you're begging for your life to be spared, I cant even keep my phone in my room at all times and they know I'm not suicidal and a self harmer but still keep my shoe laces and S pen and phone charger from me even though there's electrical outlets in the room, and the room was and is still completely disgusting, feces on the toilet, dirt all over the floor, it's like someone is always watching me and touching me when I need to use the bathroom but I have no idea who it is, I have a special eternal lotus of life bottle to purify water and organic vegan products to keep myself clean so I don't have to use their suspicious green city water but they absolutely refuse to let me use them and are holding a grudge about it. UPDATE : My S Pen was stolen here and so was my kitchen knife and booty short laces, I feel sexually discriminated! read more

they practice in patient dumping when they find out you have no insurance. I filled a complaint with OIG and CMS. they need to be shut down.

THEY ARE DELETING REVIEWS. they are getting sued already. this place sucks i was in there and MOST of the staff could care less. they lost all our clothes and most of us had nothing to wear. no help whatsoever with the doctor and every staff there was no help AT ALL. all they had to say was "talk to the doctor" yet the doctor was nowhere to be found read more

They knew a bed wasn't available for me before doing an assessment and the assessor told me she shouldn't have done the assessment. She did it anyway. I'm locked away for nine hours with fish (I don't eat meat but they never asked), no offer for the restroom, and disgusting staff etiquette of not providing me with actual information. DO NOT FUCKING RECOMMEND. you would benefit from offing yourself rather than going here Update: Told transfer would take "another hour" and it's still not happened. They can't discharge me because i'm "not admitted here, i'm admitted at east" yet never agreed to it or knew until the transfer request was put in. Utter bullshit read more

First and foremost I would like to thank each and everyone at copper springs. Roberto, Kimmy, Lauren, Wendy, Felicity, Francis, Kam (little laos lady) , both Monica's, Tiara, Dante, David, Meliss, Ryan, my 3 African brother ( yall know who you are) and so many more I seriously can't remember or might misspell their names. big shout out to Ronniece in the kitchen cooking up her grits and just being kind and putting the love into her food. The staff was so kind and respectful and helpful and I jst can't say anything bad about them. If you want or need help and you're willing to change. This is the place and these are the people that will help you. It's ultimately on you to change though. I cannot say enough and give enough thanks to the group of people that all made me realize what's im and to pull my big boy panties up lol. This whole staff should literally be walking on toilet paper. Cause they're the SHIT!! Thank you all. Much respect and love from the guy that woke up at 12am-3am. I can't thank you all enough and I am forever grateful and thankful for everyone there. read more

Took a dear friend of mine to Copper Springs. They first accepted him and his insurance. He needed in patient detox.They refuse, albeit, politely to take proper care of him. The, instead put him into "group" therapy which was a joke. The facilitator looked like a professional "sex worker." Then, somehow, the insurance was pulled away from him?? They did not try to work with the insurance company. Copper Springs just threw him away. I am responsible for this. my idea to come to this horrible money hungry place. Go somewhere else if you want proper care. Don't judge a book by its cover. read more

This facility caused far more harm than help (and at my expense too). Checking in, the nurse addressed me as the wrong name and made light of it when I corrected him. There was a patient who was violent, throwing things at the walls, vulgar threats of violence, and even kicked down doors that we were forced to remain in the same space with for 4/7 days I stayed there. During that time most treatments were on pause and I still had to pay for those days. I had items delivered to me that I was not noticed about until I left. Was not informed of any storage space allotted to me. Overall a traumatizing experience. If you have a loved one in need of services, go anywhere but here. I promise you'll be better off for it. read more

I brought my son there to detox, after he had called them and arranged to go. After about 3 hours, they put him out, in 100+ degree heat, with no way to go anyplace else, and going into withdrawal. He spent the night in the parking lot, couldn't even get in to get some water, even thought they say they're open 24/7. He was hopeless and ready to step in front of a bus. I called them and told them he was suicidal, they hung up on me. They should lose their license! If I could give negative stars, I would. read more

I felt safe here, staff was attentive and nice. The only bad part was the intake process. Took 12 HOURS to get a bed. It was cruel to keep me in a small room for 12 HOURS with severe anxiety. Cruel. read more

This place is NOT somewhere you want to go. Literally got gaslit about leaving. Was told 4 times I was leaving and what time I was leaving and than the workers decided to lie because they just didn't want to do the paperwork. Been here 11 days already and STILL haven't found a place for me to go. They actually ruined somewhere to go for me. Friend came down here to pick me up and is now upset because they lied. Need a lawyer or something. read more

My son went to this place for help and died in their facility. He died and laid there for HOURS before anyone noticed and all this happened while he was on suicide watch. They only realized he passed when they went to check his vitals and he had no vital signs and even after this they did not call the paramedics for 30 min and I was not notified until hours later through a phone call. My family has been destroyed by this. read more

DEPLORABLE! I voluntarily entered Copper Springs - West (Avondale, AZ) on the recommendation of a therapist, expecting to be met and treated as someone who needed help for severe depression and anxiety. What I found was MORE than the complete opposite. My NIGHTMARE began after waiting five hours in a small room without being seen by a qualified professional. Once, the "intake" was completed, the systematic approach of STRIPPING ME OF MY DIGNITY started with a STRIP SEARCH. I was not there because of a court order, I was not there as a result of substance abuse, I was not there as a result of committing a crime - yet those for which I entrusted my care it did not seem to matter. There was the INTENTIONALLY ABUSIVE MANNER in which the employees treated myself WITHOUT REGARD for my vulnerability. There was no consideration for me a person desperately and voluntarily seeking help. It was at this point my anxiety hit an all-time-high!!! To say that I was worse than when I entered five hours earlier is an understatement. How can a place designed to treat a person in there most desperate time make a situation worse? They did! After made to spread and "assume the position," naked in the middle of the room, I was given my clothes and re-dressed. Selene, the night nurse, was evil! And so you don't think I lost all my objectivity, Carl and Melissa/Lissa, the day nurses, were the ONLY ones there that had compassion and treated me with kindness. My therapist had told me to bring my prescribed medications, in their original containers, and present them upon checking in. This way I would be in a position to follow the care of my doctor and take my medications as they were prescribed. Needless to say, COPPER SPRINGS - WEST DID NOT FOLLOW MY DR.'S ORDERS and I was denied my doctors care. Incompetence, negligence, maleficence, incompetence: take your pick. All I know, I was DENIED CARE for more than seven hours. From the roommate on her menstrual cycle and blood and feces smeared on the bathroom walls to the lack of concern, I resigned to sit in a chair out in the hall for the entire first night. The next day the lack of empathy, concern and general well-being hardly improved. Being made to stand in line to get a meal to the lack lack of simple daily hygiene (all while being there for anxiety and depression) continue. HOW CAN A PLACE LIKE THIS EXIST? WHY DOES A PLACE LIKE THIS EXIST? Finally, after agreeing to PAY UPFRONT for group therapy sessions, and paying a co-pay was my husband allowed to pick me up and leave. At first, they said I would have to stay four more days. This decision, mind you, was not made by a licensed clinician but by an aid. Then after being told the therapy and co-pay were paid (being shocked that it had been done so) they agreed to open the locked doors and let me out. I AM SIGNIFICANTLY WORSE THAN WHEN I WENT IN. After returning home, I have been suffering nightmares and truly do not know what to do after this frightening FRIGHTENING ordeal. read more

My experience is only with outpatient services: The Psychiatric nurse practitioner, Marjo is amazing. She always responds to emails, answers my questions, and gives great advice and recommendations. I am so thankful to her for her insights. I wish she could be my Dr in every aspect of my life! Alissa is a therapist there and she runs the IOP group that I'm in. She is also amazing. She is so kind, patient, compassionate, smart and a all-around wonderful therapist. I have learned so much about what's going on with me from her. She definitely knows her stuff. I'm so thankful that I came across information about Copper springs in my darkest days. I was hesitate to call but I'm glad I did. These ladies help me to get better every day and I will forever be grateful for them. read more

I got sent to copper springs from the hospital due to mental health issues and this place was the last place I should've been. I spent 7 days there and no 1 on 1 counseling was given. The physiatrist was absolutely no help and always rushed through your follow up, I probably spent a total of 6 minutes with her my entire stay. Amanda is one of the supervisors and she truly shouldn't be working there due to her disrespectful attitude towards most of the patients. Not to mention my card and 40 dollars was missing from my wallet and a fellow patient phone was stolen from Him as well during intake. Everything that possibly could go wrong did, much of the nurses didn't know what they were doing except one nurse by the name of chuck he was extremely helpful during this time. Sadly this place didn't help at all and if I could give it a 0/5 I definitely would. read more

i had took one of my siblings her to get help after being out in the streets for 2 years.. wanting help but didn't take him in!! i thought this place is to get help not turn them down!! but i found a better place!! read more

My boyfriend and I are addicted to gabapentin. They turned us away and made us feel as if this addiction will never be treated.

So my mom was in the hospital and she told me to bring her clothes so I did she called and said she wouldn't get it until 4hours passed

This place is not effective and should be closed down. 1st during Covid season they did not make it mandatory for patients to wear masks, once my brother came out of there he got Covid and gave it to others in our home. 2nd they don't have meetings. 3rd doctors give patients whatever meds they ask for. 4 nurses are rude. I would never recommend this place no protocol, no good management. Does not help people with addiction. read more

Well so far not good. I went up there last night to get my friend. Cigarettes and cloths as of the next day has still not gotten them?

shame on this facility..you all fuel addictions by giving out Ativan tapers for supposed "alcoholics"...several people go to your "facilities" and lie saying they are withdrawing from alcohol and without any clinical evidence or positive ethanol tests you all put them on a Ativan taper. Great way to help some of Arizonas most vulnerable population. Your facilities should be shut down. read more

I must say I was excited getting sober, we picked this HELL HOLE , they are not what they claim , I went in on a VOLUNTEER BASE, I was told I could leave at any moment , after a few days I witness no classes , no therapy , I wittiness a riot between the nurses and patients, they jumped the nurses station, they all was fighting, it was awful, the only classes the have is breakfast, lunch , color time , smoke break , dinner , another smoke break and everyone playing craps , coloring , watching tv , and the nurse ignore us and they always say they are busy. I had to call 911 on this place so they can save me from this nightmare, never ever goo near this place if you want any help , they lie and say the will give you proper care , they absolutely not, it's like DAVE N BUSTERS , with people with many issues , this place needs to shut down or get REAL NURSES AND DOCTORS , it ha traumatized me on top of that they got so mad at me for calling the police on them they threaten if I return I get 2 days in the whole , they lied on. Y paperwork saying I was suicidal, how dare they falsified my medical records, not one did I EVER say such a thing , they said whet they could to get me back and I had cops watching me around the clock , RUNNNN read more

Do not go here for help, here are the reasons. 1.If you check yourself in they will hold you longer than 3 days and they will present a bill to you for 7 days when you have only been there 4 days, this is called insurance fraud and it's illegal. 2. If you decide you are ready to go, you can sign a form called against medical advice (AMA) if you do this you are basically punished which means no smoke break, no cafeteria you eat what they bring you, no meetings that are supposed to be there to help. 3. They will allow out of control patients to yell at other people and let it go so long that now there is an actual fight. This is only the beginning of a long list I have given my attorney. Please seek a better care facility for those in need of help. I hear nothing but good about the out patient side, keep up the good work. read more

0 stars in all honesty. Blatant lies from staff about visitation, staff just wants to flirt with each other. Was transferred here on BIG promises and every single thing was a lie. Money hungry and undereducated staff makes this place really unprofessional. In order to find anything out the other patients had to inform me instead of the staff. Isn't it the staffs job to ensure patients know their backwards way of scamming people to check in. read more

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I don't understand this place the first time my nephew went there they turned him away due to vitals now we call in advance to find out if they have availability they say yes we take him down there he sits there for 2 hours doing the assessment for them to turn him away once again and say that their facility is full. How does this place expect anybody to get help when they are reaching out I don't understand I will never attempt to use this place again read more

Don't waste your time with Copper Springs. My adolescent son was attending IOP and was getting very little help. He ended up getting sick and missed a group meeting and was informed by Megan the therapist leading the group that he was going to be discharged for not participating. They gave him a list of what he should do if his mental health gets any worse. That is what he was sent there for to begin with. The business office and managers are rude and not at all helpful. I filed a complaint with our insurance company but save yourself the heartache and frustration of dealing with these people. They simply want your cash and do not care what happens to you or your family. Keep searching for help there has to be someplace better than this place read more

I called before checking in, asking if they had any rooms available before hand and once I got there I still had to wait. I arrived at 8 P.M. and ended up having to wait in seclusion with two other people till 11P.M. I was expecting top level care, comfort and attention, but instead i was left with feeling imprisoned in a room which had a door reinforced with wooden plywood (probably to keep you from breaking out) and no access to a restroom. I had to wait in that room for 2 hours and the nurses will always make halved ass excuses to why its taking so long. All in all this place is a looney-bin and so are the workers that work here and it should be SHUT DOWN. They shouldn't tell people that they have rooms available if they're too busy to even keep the place in order. Get help somewhere else this isn't the place nor the environment to better yourself in your journey of detoxification.(ALSO THEY DIDN'T EVEN CHECK IF I HAD DRUGS OR NOT, WHICH IS HORRIBLE)!!! read more

Copper Springs hospital is absolutely a Godsend. Everything from the little perks like soda machines in the day rooms, to the beautiful outdoor patio, Copper Springs is the Las Encinas of AZ, and that's not a comparison that is make lightly. Dr. Piekut is a really sweet lady and competent doctor- I felt she saw me not as a number, but as a person. My meds were adjusted during my two week stay, and she, along with Dr. Sibiliris were open to feedback and questions. If you have to go to a behavioral health facility, CSH is the cream of the crop in the PHX/Maricopa area. My only complaint is that the schedule isn't always on point, but it doesn't happen that often, and usually it's pretty accurate. Until next time, everyone! :) read more

I came to this facility to get better, except i haven't gotten better, being here did more harm to me than I could have ever done to myself. Please read these reviews and reconsider another facility if you're looking to heal. read more

Nit impressed at all dropped off my daughter in law , they waited 11 hours to admit her than the nurse calls me to pick her up says she ready , and waiting over 45 for them to discharge her this place does not care about people's time at all read more

This is a lovely facility which helps encourage patients to go in for help, but they are just a factory with no real care plan. My daughter checked in for mental health and substance abuse on a Friday night. I could not get any information on her for over 3 days as the phone system just loops or the front desk just transfers you to voicemail. I was encouraged when her therapist finally called me On Tuesday and was apologetic. She gave me a status and said she'd be there through the following weekend. My daughter wanted to leave so they called me Wednesday to discuss and told me they do not recommend she leave yet. This would give me time to make arrangements for her. Next thing I know, she's calling me from her drug addict boyfriends house saying she's out, I did not receive a courtesy call, and have no idea about her treatment plan. She told me they just gave her a number to call and she already lost the paperwork. This place is irresponsible, giving her no prescription to fill, following discharge on a weekend after treating her with meds. No help and a waste of insurance dollars. read more

If I could give them 0 stars I would. Do not go here. They will claim insurance covers the visits, but then bill you extra bills; it's all about the money. read more