I am happy to recommend James/A to Z Custom Windows! Their customer service is exceptional: from the first moment I called them about a landscaper accidentally cracking my custom picture window, to coordinating with them for payment, to measuring and ordering the window, to scheduling it for install. The big hurdle which James took on was communicating with the landscaper to ensure his company would indeed pay for their unexpected accident. I was highly impressed with James' finesse and positivity in making sure this happened. The team came into my home and were super professional, detail-oriented, and considerate. They were also great fun, even as they worked hard to get the job done. They spent at least two hours taping up the entire cracked tempered glass window to move it in its entirety, then jiggling it out of the tight frame, to ensure lifting it out in one piece. Then they carefully put the new custom window in place, sealing it, and making sure it was in tight. What I appreciated - b/c it's often rare - is that his crew were meticulous with the install AND the cleanup afterwards. They made sure my new window was sparkling and swept up/wiped up the area around the window. I'd recommend A to Z in a heartbeat for their quality, consistent communication, and professionalism. Thanks guys! read more

Overall good experience. We decided to take a pause on redoing the windows and sliding doors for now but we will definitely loop back around when it's time. read more

they are great when they first give you the quotes and want the work,but try to get them back out.jim wont even return the calls.dont know what happened to them. 0 stars for communication. read more

We just had a large window job done on our home by AZ Custom windows. We are contractors and very picky on who we hire. Highly trust and recommend James and his crew. Great communication, prices and craftsmanship!. read more

James at AZ Custom Windows just replaced all of my original windows / patio doors in my home which was built in 1978. The entire experience from start to finish was amazing! He took the time to answer all of my questions and helped me pick the best living room patio door for entertaining. I was so proud to show off my home this past Thanksgiving. Everything was installed on time and I am so thrilled with the results. I can't wait to see how much my energy bill drops next summer. I would absolutely recommend AZ Custom Windows, you will not be disappointed! read more

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At the final walk through the day before closing on a condo we were buying it was obvious that not enough had been done by the seller to fix the windows the inspector had determined needed to be repaired or replaced. With less than 15 hours until closing we called James at AZ Custom Windows because he and his crew had done an outstanding job installing new windows at our home back in 2015. Although it was well after normal business hours James responded to my text and agreed to meet us at the condo to assess the windows. His evaluation confirmed the problems the inspector had found. Armed with this evidence we were able to withdraw from the purchase because the seller did not honor the terms of the contract. Thank You AZ Custom Windows! read more

Of course you got the presidential treatment before they got me to sign the contract. I signed back in October 2020 then it's been, chirp, since then. I knew with Covid there would be a delay but it's Christmas week and still no follow up call from them. The frustrating part is no one calls to update you on the status and when you call they make you feel bad for calling, Feeling frustrated in Az. Never again will I do business with them. read more

James and his team did a fantastic job on the installation of our new windows and doors. They look amazing, we no longer hear the traffic from the busy road outside and our energy bills have reduced. He worked with our HOA on every aspect of the install and kept us informed on the progress. James was able to work with our budget to get us the right windows and doors, the pricing was on point and his enthusiasm towards the job was outstanding. The install was clean and fast - great company to work with! Thanks guys!! read more

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We replaced the windows and two door walls to our total house recently. I did a lot of research prior to choosing James at AD&W LLC. I contacted a total of 3 window contractors after reading all the reviews on Yelp. One gave me a bid and never followed up. He also did not have a solution to a door wall issue I had. Another contractor, was not as competitive and badmouthed a competitor. James, on the other hand went to great lengths to explain their process and answer any questions I had at a fair price for both of us. The bottom line is you are wasting your time getting bids from other contractors. If you want it done right and at a fair price just call James at Arizona Door and Window. Let me also say he worked hard to get this 5 star review. He did what he had to do to make sure we were totally satisfied with the job. read more

I didn't get the chance to work with this company; however James was who I spoke with. My business was broken into and I had called him seeing if he could help me with repairs. I believe the company doesn't do commercial glass repair though. With that being known, he took time out of his schedule in order to help me. He was so kind to have found a company who would be able to help me out. Although I didn't get a chance to work with him his act of kindness definitely made me feel better about the situation at hand. There are horrible people out there breaking into businesses but there are also others that are caring and willing to lend a hand. I can't imagine how devoted he would be about his work if he is this willing to help someone who isn't even doing business with him. I appreciate the help so much and thank you for your time. This review is the least of my appreciations that I can do for the company in order to show my gratitude. read more

It has been about 2 years since working with James and only have positive thoughts about the product and experience. I ordered a whole house of windows and a large sliding glass door. He made great suggestions on how to save money and improve the efficiency of the windows. James bid the job competitively and was easy to work with. read more

James at AZ Custom Window did an incredible job replacing a seriously shattered window at my property. The window was a difficult one to replace at that. His measurements were accurate to ensure a great fit and his appointments were timely; James really went above and beyond to meet expectation. High quality work and very reliable. read more

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Use James with caution! I've seen him upcharge customers $500 just to make a change to an order that cost him nothing. He will overcharge you if he thinks he can get away with it. He also uses poor quality windows. Use Home Depot or Lowe's you'll be better off. read more

I, very recently, had AZ Custom Windows replace a broken window of mine at the front of my home. James was prompt to respond to my call, unlike some other competitors, and prompt to arrive for the appointment to assess the situation and measure. He was very personable and extremely knowledgeable. After he took the necessary measurements, he knew exactly which window was needed. gave me a realistic estimate for the time frame, and an amazingly reasonable bid. When my window came in, James and an assistant came to install it, were very quick, and cleaned up completely when they were finished! I am absolutely delighted with my window and I am extremely impressed with James and AZ Custom Windows. He will be the first person that I call for my next window. I most definitely would recommend them highly! Thank you, James! read more

I had 3 estimates done when I needed to replace 3 sets of French doors at my house last December. Even though James is way outside of my geographical area, his estimate was the winner. He was always quick to respond to my questions and concerns , very easy to deal with and the installation process went well. I recently had some minor issues with the opening and closing of one set of doors and again James was quick to respond and sent someone to fix it right away. I recommend his services and his company! read more

Window installation is complete and they are beautiful! James was knowledgeable, professional, and finished the project in a very timely and efficient manner. I worked in the construction/architectural fields for about 15 years so I knew what to expect, and how to go about getting bids and estimates. But, even though there are some very reputable window contractors out there, I always prefer to go by "word of mouth" referrals. James was recommended by one of the Barista's at a local Starbuck's! I put a lot of weight on those types of referrals, and I would not hesitate to recommend AZ Custom Windows. read more

Had 4 french doors installed last week by AZ door and Window and they did an amazing job! Had great communication from start to finish. The installers were professional, meticulous about their work, and made it evident that the needs of their clients came first! Would highly recommend them! read more

I recently had 2 sets of french doors installed by AZ Door and Window. I had a very positive experience from start to finish. From the initial consultation to the installation of the doors, James was available and made sure that the work was done to my satisfaction. He took the time to help customize one of the doors to include a doggy door and the results were great.The doors were delivered as promised, installation went smoothly and James was there at the start of installation as well as following up later in the day at completion. I am very pleased with my experience and would highly recommend AZ Doors and Windows read more

We had new windows and doors installed by James a few years ago- he was great to work with and we were very happy with everything. We recently had a problem with one of them leaking (through no fault of his) and even though he hadn't heard a word from us in years, he jumped right in to take care of it. I can't remember the last time I had someone who was so responsive to a customer need. Would highly recommend him. read more

My entire experience working with James @ AZ Custom Windows was amazing. This company was initially referred to me by my handyman/contractor & I couldn't have been more pleased with the referral along with the superb outcome. All of my windows & patio door were replaced. Professional, experienced, confident, affordable, attention to detail are all essential qualities I found working with James & his crew. All my questions were answered very matter of factly with data to back up the responses. Never once did I feel pressured to "make the sale". James oversaw & participated in the entire process from sales to installation to follow up weeks later & even assisted me in filling out a complicated "weatherization" rebate form offered by SWG. It becomes obvious that he is very passionate about his window/door products & workmanship and has a high regard for the true meaning of Customer Satisfaction. Overall, I had the best, timely, affordable service that I could expect. I would recommend James/AZ Custom Windows hands down. Linda H read more

I cannot comment on their work because I was never contacted back. I left a voice message a couple of times and texted, but no one ever returned my call or text inspite of calling and leaving messages multiple times. read more

We hired James to replace the windows in our Paradise Valley home. He is knowledgeable, responsive, and did a great job. He is eager to meet your expectations and find you the best product for your project. Customer service and communication are excellent. We just hired him to do another window project for us at another property. We are very happy with his work and he's a great guy! read more

Thank you for the lovely and absolutely beautiful window replacement. James came out to my home and all I needed was one window replaced in the master bedroom. He was able to provide me with a great estimate for the one window. Upon delivery, Colby arrived with my window installed it with care and professionalism. I immediately felt the difference of coolness in the room and now I can open the window at night. Thank you to all for making me a very happy customer and I will certainly recommend your service. read more

We just finished replacing all windows in our 4,000 sq ft house with an energy efficient product and an updated look. James Kollman (the owner) made suggestions for better suitability to our house and location (dusty). His quote was better than the ones from the big box stores. New windows exceed our expectation and the installation crew was detail oriented and tidy. We strongly recommend this company and James! read more

We recently bought a 1959 rental home in Tempe and decided to upgrade the 6 main windows. Having never dealt with this kind of improvement before, we literally hoped for the best when we came across Arizona Door and Window and I first spoke with James. He was friendly, knowledgeable and seemed to genuinely care about knowing exactly what we were hoping for and understanding that our budget was very limited. I asked a ton of questions, but he patiently worked with me (that gets huge props right there LOL) and gave us a great quote and a pretty quick install date. All our windows had to be retrofitted and the old casement windows weren't easy to remove, but WOW, what a wonderful difference when all the new windows were installed in about 1/2 a day and there was no mess left behind. The house immediately looked so much better and the outside noise was really reduced from a busy street. Highly recommended and now a big fan ^_^! Thank you James. read more