Dr. Brian Jacks treats his patients with knowledge and care. He takes time to explain tests and…read moreresults. He was amazing with my 5 year olds first visit to an eye doctor. I appreciate all the time you spent getting your medical degree and blessing our family with your care. I would recommend Family Eye Clinic to everyone.

Thank you Dr. Jacks for the thorough eye exam and for the referral to get the hole in my repaired …read more I appreciate you and everyone at Family Eye Care.

Really great professional eye care. The assistant was kind and patient with my 8 year old daughter…read more The doctor was cool, too, and even taught us about eye color! I highly recommend this great Vision Center!

Awesome team. Went above and beyond to get my glasses to me after the lab took forever…read more Will definitely return.

Took great care of my daughter. No upsells and excellent professional service from the doctors and…read moretheir caring staff. And my daughter's glasses are super cute.

Excellence in eye care. My experience is always top notch with the staff and doctors. My whole…read morefamily gets all their vision needs met here

I can't begin to describe or explain how sweet and caring and wonderful Doctor Badorek is. I was…read morereally in a bad time when I came to her. I had never had problems with my eyes before, and it was one of the most frightening things I have been through in my life. I had just come from another eye doctor that left me feeling no better, and only worse, and I wasn't expecting anything better here either. I'm in my late 20's, and had perfect vision my whole life. I guess in some ways that spoiled me towards what some other people have had to go through since they were born. Doctor Badorek was as comforting and genuine and warm as she could be, and she held my hand until I felt a little better, didn't judge me for being so emotional over something that to her and many other people, was probably a very small problem in the grand scheme of things. She was as thorough as anybody could ever be, she checked my eyes and then checked them again, and went beyond what I could have asked for, even checking with a colleague in her off time to be sure nothing had been missed or overlooked in her evaluation. This lady has a heart of gold and a mind just as brilliant, and I can't recommend her to anyone enough, or ever thank her enough for being kind to me when I felt like I was never going to get over this obstacle.

Dr. B is the best! She cares so much about every single one of her patients. I see her 3 times a…read moreyear for treatment, and I am satisfied at every visit. Her staff is friendly and cordial.

Ive been going here since I was a child. Its an amazing clinic and the staff is extremely…read moreprofessional. Ive had high pressures in my eyes since I was 8 years old and being told I was a glaucoma suspect scared me to death when I was a kid. Going here, I never felt scared of going into the eye doctor because they were so caring and I knew they were never once going to hurt me. They have monitored it for over 10 years and have done all the necessary steps, tests, and evaluations on me all these years . A huge part of why I went into the field of ophthalmology is because of my awesome eye clinic growing up. Now that Im older and after my regular eye doctor retired I was a little heartbroken and scared to try a new doctor, but I was pleasantly surprised. Last year I went in for a yearly exam and was told I have GCP (because I would sleep in my contacts... dumb I know) Dr. Banta was very good about telling me what this meant for my eyes, how to treat it, and to stop wearing my contacts so often. He gave me the kick in the butt I needed. About 3 months later I ended up getting PRK (laser vision correction) which has drastically improved my eyesight and made my eyes feel A LOT healthier. I go in next week for my yearly eye exam and am excited! The office overall is incredibly friendly, knowledgeable, and attentive to my needs. As a patient I feel welcomed and love the fact that they play K LOVE in the waiting room. Such an great place, highly recommend.

Daughter went here was told had something that needed to be checked - made her come in for a quick…read moreappt with virtual headset and never reached out again with the results. Only reached out when bill went unpaid.

Dr. Travis has been taking care of me for years. Excellent clinician, state-of-the-art office space…read moreand technology. Highly recommend.

Moved to Tri-Cities in 2009 and started going here based on recommendation from a friend…read more The first time I purchased eye glasses, the staff were very impatient and didn't want to help me adjust the glasses so they'd be level on my face. I guess I had grown used to that service in the past 20 years from all the other stores I've purchased glasses from. They were in a hurry to get back to their computer in the back enclosed office, so I left with crooked glasses and used pliers to bend the glasses into place at home later that night. Another problem: my lenses had advertisement engraving/etching on the lenses. I noticed when pulling out of the parking lot that oncoming traffic was blurry. I took off the glasses looking for dirty spots and noticed letters "SV" and "R" engraved in several places on the lenses. I complained and they did replace the lenses, but I had to wait an additional three weeks. With a vacation coming up, I ordered a spare pair of glasses on April 22nd. We called the store over the phone, said we wanted to order the same thing, and gave a credit card number. The glasses cost $400 and arrived in about 3 weeks. When I put on the glasses and looked around I again saw engraving of letters on the lenses. I explained that this had already happened before. They said they'd fix the issue. Another 2 weeks went by and the "new" glasses arrived on May 24th. This time, my wife picked up the glasses and brought them home. When I got home from work to try on the glasses a second time, found out the "new" glasses still have letter engraving. Called in to the store to complain (not enough time to drive to the store before 6PM close). They gave us the same story again that they would have the lab make new lenses. Our vacation starts next week and they said they cannot expedite the new lenses and that we don't have them in time for vacation. $400 and 6 weeks later and still no glasses. We can order the same glasses off the internet for $175. (2 for the price of 1). -Staff are too busy in the back office room to be bothered helping customers. (not sure what they are doing in there but they spend a lot of time back there). -Staff orders the wrong lenses repeatedly. -Glasses are twice as expensive as the internet (and take 3 times as long to arrive due to all the mistakes) Avoid Columbia Crest Eye Care if you need to buy a new pair of glasses.

When Dr. Quesnoll was there it was great. After he left they dropped off a cliff. Pathetic,…read moreincompetent, disrespectful staff. I gave them three chances. I can't believe I stayed with them that long. They didn't deserve it. Time to move up.

Always great Professional service. Dr Piatte takes time with her patients to give them the best…read morecare possible .

They were great to get me in on a spur of a moment for an emergency even though I wasn't a patient…read more Very friendly and professional.

Beware, dysfunctional business. I had an extremely frustrating 100-day experience at Columbia Point…read moreEye Care in Kennewick. After my October exam, I ordered three pairs of glasses. When they finally arrived nearly a month later, my distance vision was blurry. I was told to "adjust" to them, but they were never correct. At a follow-up, I was informed I'd need another copay for an issue already addressed. A second doctor later confirmed the original lenses were wrong. Then came six more weeks of no communication, I had to repeatedly call just to get answers. After 98 days, I finally received revised glasses, and two days later a screw fell out of the frame. Poor communication, incorrect lenses, billing confusion, long delays, and defective frames made this one of the most stressful medical service experiences I've had. I cannot recommend them.

This has to be one of the most nicest facilities that I've been too. The Doctor is very…read moreinformative and detailed when he's trying to figure out a solution to fix your eyes.

I have recommended Dr. Johnson any time someone has needed an optometrist, especially to clients…read more He and his staff are very friendly and thorough. If you have had an unexpected change in vision, you can count on Dr.Johnson to discover and diagnose the root of the problem that other doctors might miss. And if you need contacts, he'll find the brand that will fit your need.

I see Dr Plesha i enjoy my visits . I especially enjoy my visits with Jamie his aid…read more I know my eyes get the best treatment. The whole staff treats me very well and my wife enjoys the staff also.

Disappointed when making an appointment for an exam. As a new client, they couldn't see me for 4…read moremonths.