Let me spell out every single thing that went wrong, then you can decide if you want to take a risk. 1. A worker punched a hole in our family room instead of the foundation. They were supposed to create an access to allow the pipe to exit the basement. Instead of creating a hole in the foundation, they punched a hole in our family room wall. They did fix the cement part of the house. But we had to fill the dry wall ourselves. 2. A worker severed our internet cable in the yard 3. we were supposed to have carbon armors (wall stabilizers) and the clean wall drape placed for one side of the wall. Instead, they did it for only half of the wall 4. In the process of jack hammering the cement, they broke our pipe. And they tried to deny it. The project was done on 6/18/20. But they won't send anyone to re-evaluate their mistakes until 8/4/20. This company hires inexperienced contractors and does not make sure they have proper trainings. But they charge for highly professional quality work. Absolutely do not recommend this company. In fact, all the customers with horrific experiences with them should come together and file a class action law suit. They are a disaster and should not be allowed to destroy more houses read more

I would advise staying away from this company. Seriously, don't even get their free quote. The price is 3 hours of excruciating forceful selling. To make a long story short, they wanted to completely tear my basement apart and replace the whole system at a price of $27,000. This price didn't include repairing all of the drywall and flooring that they would be destroying in the process. There's honestly too many things to even cover. They wouldn't trench the outside discharge pipe mor than 15 feet from the house. The sales person admitted that he was paid on commission and that was obvious from the way he kept trying to upsell. Ended up going with a reputable contractor who was recommended to me by family and they worked with the existing system and it only cost me $1,200. Can't speak to the work they do as I opted to not do business with them, but I can tell you I know a slimy business when I see one and this one was real bad. read more

Rebecca (sales agent) acknowledged the provided were not those she and I discussed at the time of signing and down payment. She spoke on speaker with me and your worker while the job was being completed and promised an adjustment to the cost. The job originally quoted was for a slotted drain pipe with a surrounding thick sock, and a "forked drain" (I think it was called?). We even discussed how your pipe was patent pending. Ultimately the pipe installed by your workers was a simple PVC pipe and bubble pot. Rebecca acknowledged that she made a mistake and did not pass on the message to the workers. She said she would "make this right." No adjustment to the cost was made after numerous attempts to contact you. read more

I found mold in my basement this summer and, after clearing out the moldy drywall, I noticed that the cinderblock wall had been seeping water. I called for a few estimates and decided on Ayers based on the diagnosis of my problem and the solution presented. On the day of the install, AJ, Gary, and Everett arrived on time and AJ gave me a run down on what the day would look like. They proceeded to install a floor drain and sump pump, cleaned up, and had the floor cemented before 4pm! Super fast and it looks great. Thanks for a great install guys. read more

Poor follow-up, disorganized management, way over priced, quote did not match actual work... 1. Everyone was very respectful and courteous. Everyone from the initial call to the sales rep to the execution field team were prompt, courteous and nice people. 2. Brad Scutt is the sales rep that estimated the job and quoted the work. He appeared knowledgeable about the process and why my sump pump was running 10x/min. He attributed it to excessive hydrostatic pressure and a sea of water around my house that they needed an additional new sump crocs to the two I already had in my basement and recommended enlarging the existing two crocs and adding 3 sump pumps per croc. He quoted nearly $8000 for the work, which seemed excessive, but we reluctantly agreed, and he was able to schedule the work w/in 2 weeks. We paid the required 20-25% down payment and everything appeared to be moving well. 3. On the day of the installation, the crew leader (great young man) told me Brad's drawings were wrong and they could not install the system per his quote and initial drawings. He had to rework the drawings and then told me there was an additional $1500 charge because they had to add an additional 4" discharge line. However, in the initial quoted package, Brad had clearly shown 2x discharge lines, yet somehow the crew said two lines were not internally coordinated between the sales team and the production team. I refused to sign the change order and immediately called Brad to discuss. Brad did not return my calls the entire day. 4. The crew decided to start working on the inside of the basement despite the disputed design and cost, by jack-hammering out my existing croc and prepping the work area until we resolved the design and cost discrepancy. After the crew hammered out the concrete and enlarged the existing croc hole, all the rushing water immediately stopped--thereby obviating the rest of the work Brad quoted. In retrospect, I should've stopped work, paid for the work the crew completed and moved on. 5. On the second day (19 MAY), the crew returned to finish the work: digging the discharge lines, installing the new pump systems, and fixing the concrete around the enlarged holes, and the crew leader brought me a new change order that was for $750, half of what he told me the day before, and indicated the production lead agreed to eat half the cost due to the mix-up. I refused to sign any change order until I heard back from Brad. Brad finally called me at 1145 that day and I sent him screen shots of his initial quote that showed extra work in his quote that the installation crew did not include because they said it was not necessary. I asked Brad why would I pay for work/services he quoted that the crew did not perform--I asked him to redo the quote and credit me back for the quoted work Ayers did not perform...he said he would call me back to resolve the pricing. Still waiting for a return call? 6. Lastly, the quality of the work is not terrible, but it's not great either. Brad told me there would be 2 new lines coming out of my basement, the crew installed 4 large white vertical PVC lines coming out of my basement and they are CROOKED. Although the crew told me they had to burry 2 4" PVC lines, they really only trenched a single 84 foot line and put both pipes in a single trench laid side-by-side/sort-of on-top of one another. They crew did a great job not cutting my sprinkler lines or gutter drain tiles, but they did not trench deep enough to accommodate 2x 4" PVC lines and then they did not adequately back-fill the trench with dirt before putting the cut sod back over the trenched line. Now the ground moves underneath your feet when you step on the trench line and you can hear the PVC lines crunching together and the trench line is raised about 3" above the rest of my lawn. read more

Overall, pretty confident the system will be water proof in the area worked on. But that should not be the only thing I paid $6k+ for. Although I don't give any complaints to the work crew and their relative speed in getting things done, back office and leadership communication from initial quote to project day is quite disorganized. My project date was delayed 3 weeks due to being unaware, and thus unwillingness, of the need to remove installed flooring in area to be worked on, despite at initial assessment they clearly would have noted that. This was worsened by poor communication, where I was not informed of their cancellation of project on the day I set aside to wait for their arrival. I had to call in to be told it was cancelled. Plus, excessive damage is done to complete each job, disregarding the future need of customers wanting to eventually finish waterproofed basement spaces. They appear to be only concerned with getting the paid and maximizing profit and minimizing each spent project time. The bottom two stairs of my basement staircase were removed without asking or consideration towards replacing them after install, though would have been easily temporarily removed and reinstalled. And though I agreed to cutting wall panels for system install, the workers did not tell me they would cut out a corner of a finished door jam and interior wall. Yes, contract does state customer is always responsible for final finish and electrical work, but it's inconsiderate to not be mindful of this eventual goal. Little effort was made to minimize that work. Lastly, my basement space was not cleaned after departure, tracking cement across the basement area where it shouldn't have been. In an case, I attribute this mostly to poor leadership and training for the work crews. For example, the drain line for my system should have been into my well space above my water softener (which they expected I move myself during project, dispute lead contractor not informing me of this). However, the crew had no idea where to put drain upon arrival and thus had to improvise from the plans the lead contractor gave. A truly expert quality company would know what they are doing every step of the way. Instead, I get offered a last minute alternative that moved the drain to the other side of the house that now requires an extra box out over the drywall to hide, not to mention the drop ceiling frame they cut needlessly to navigate the drain line. Overall, the company does water proofing well. But they don't offer the whole package with blatant disregard to future finishing needs of a space. I believe this as the result of undercompensated and trained staff, who were all stuck in the same cheap hotel room down the road. If the workers were treated better, they'd treat the customers better. read more

We contracted to have an egress window installed. A date was set for almost 5 months later. Despite repeated attempts to contact the company, we decided to cancel the project. I called no less that 4 times to cancel, but was unable to talk to Ron. I finally heard back about my attempts to cancel and was told that 30% of my deposit would be non-refundable, and that the remaining deposit would be refunded in the form of a voucher... with their company. This information was NOWHERE in the contract materials that I signed. (I was told that it is on file with the State of Michigan, but not in the customer paperwork!!) This is theft ...pure and simple. I would never use this company for any reason. Their communication is delinquent, their scheduling is appalling, and their refund policy is highway robbery. I would NOT recommend them. read more

Ayers did a outstanding job lifting my concrete driveway at my cottage. They used the latest foam lifting system. My 2 car driveway in front of my garage was lifted about 1 inch. One detail I liked is the lifted the center and the edges to allow for the water to run off. The holes they made were so small. I highly recommend Ayers! read more

Ayers started our basement project in Ludington early this Spring removing old weeping tile and replacing with new and also replacing basement windows. The work crew was very competent but left the job with the window openings open at the sills...this was the first of May! I called and called and emailed for two and a half months before they returned to finish the project. This time lag ruined our remodel timeline and allowed an abundance of spiders and other crawly things to enter the basement even though we tried our best to block the window openings. Further communications with the incompetent management staff resulted in a promise of a partial refund for our trouble...guess what...that was a lie...it never arrived. If you're thinking of this company...think again. Jim W. Ludington, MI read more

We had a basement waterproofing system installed Dec. 2 & 3, 2014. The crew was great. They worked quickly and efficiently. I was not home when the work was done (my boyfriend was) so when the location of the discharge changed, the crew leader was willing to speak to me on the phone to explain everything to me. He also answered every question that came up during the process, came back after hours to pick up our paperwork when I was able to be home, and dealt with our horrible neighbor. Prior to the work being done, Tia was able to work with us on the financing available through MSUFCU. The interest rate provided through Ayers and MSU was over 10% lower than through our credit union. Since the work has been completed, we now use our basement daily as it has become a livable space. I would highly recommend Ayers. You get what you pay for. read more

Ayers Basement Systems - During the work - Waterproofing Near Me - Lansing, Michigan

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DO NOT HIRE THIS COMPANY!! I had Ayer's install basement drainage and egress window. Neither job was done right or on time. In fact the front office misleads you on install dates, then call to reschedule on the day of install with a lame excuse (truck broken, don't have a permit after five weeks). Happened twice on both jobs. Then the egress window stopped closing two weeks after install. The company is on its third scheduled attempt to fix the window. Ayer's told me the city changed the code a day after they installed the egress window, and they didn't know it required a header or jack studs. I went to the city and pulled Ayer's permits. The plans show jack studs and a triple 2x8 header. They installed a 2x12 on its side, didn't follow their plans or any standards when installing this window. No jack studs or header!!!! This is a complete redo!! Avoid this company. I've talked to six different people and no one can get this resolved!! Slick sales, bad product and no responsible person cares to fix!! Reporting to BBB and the city and anyone else who will listen. I will stop every time I see an Ayers salesperson to let them know the crap job they did!!! read more

Ayers came out and did work on my basement wall and leaking issue. In the spring it leaked horribly and I called them to follow up. It took over a month and they wouldn't honor any of the work they did. read more

Horrible company. We had driveway leveling done. Even though they offer a 5 year guarantee on driveway leveling, they did not fix our driveway when the work they did failed in 2 years (they did not pump in enough leveling compound and the slabs started sinking and cracking almost immediately). They also replaced our sump pump. The pump they put in failed in 1 and a half years. I am never going to have them do anymore work on my house. They give you all kinds of guarantees when they do the work, but when called back refuse to fix the problem. Just horrible. read more

I needed better drainage to keep water out of my basement. I got three quotes, one was astronomical, but Ayers (Greg Carey, estimator) diagnosed the system and proposed a very reasonable solution. I now have a professionally-installed drainage system in my backyard. It was installed in less than a day. I'm impressed with the work that was done and will use them again if the need arises. read more

Ayers performed work on a leak we had in the corner of our basement. They used power tools and cracked the basement floor causing water to come up through the floor. When they came they wrote another estimate for 20K, I was not home and dear old mother wrote a check for the deposit. I returned home to find this out and called them to cancel. they never returned any phone calls and when we did get ahold of them they WILL NOT REFUND ANY OF THE 5K DEPOSIT. 30% for travel and stocking fees and 70% retained for future work. WHo would hire someone a second time if they didn't do their job the first time. Let alone the mess they left. read more

Be extra careful with Ayers Basement Systems. After installing their "water proofing" system, my basement continued to flood with water. My area around Mattawan, Michigan apparently needed a better system. A different waterproofing company R.J. Water proofing fixed the defective Ayers system and now no more water in my basement. Apparently the Ayers System for drainage was placed too level rather than slant toward the pump. The employees are really nice people but the system in my opinion and in the opinion of the new contractor was placed incorrectly. Beware because they will place a lien on your home if you don't pay for their system, even if it does not work. They do have a very nice brochure. August K read more

Project supervisor extorted 900.00 from me...stole my weed wackier...threatened me he would call inspector on house sale...he was nightmare. Never use Ayers they hire extortionists! read more

This has to be the worse experience I've ever had with a company. Over $8K and I'm left with an unfinished job they will not complete as well as a slab of concrete that dropped 3" into the ground when they jack hammered through the floor. I've had to file a complaint with the Michigan attorney general's office. read more

This companies sales staff has completely different ideas then the actual crews doing the work. They over charge and hope you don't look for a better price elsewhere. I highly recommend you get as many quotes as possible because their original estimate will not be anywhere near as low as they can, and will go. Oh, and good luck getting a response after the work is complete and you have paid. The kriegers are crooks!!!!!!!!!! read more

Randy P and Mike S were excellent at their job! Their work ethic was incredible as was the finished product for our home. The crew was polite, kept me informed and took time to answer any questions.The Crawl Space system, sump pump and dehumidifier all will make a huge difference for us. Great job by a great crew! read more

Asked me to change the appointment time and I have been waiting for more than four hours. Called 3 times. Ryan Mire the production coordinator told me that he will ask when the crew will come to my place, but he never called back. read more

6/6/16 Update...I may be a little premature in this update , for the system has not been corrected yet... but less than a year after system installed.. I now have a giant water bed that leaks in my crawl space, when I called the company, i had to wait 3 weeks for soneone to show up, and i now have to eait another 2 months for them to show up again and attempt to fix this. When they did get here to inspect the waterbed....I was told that it would cost another $3700 dollars. The sump was placed in the wrong location, there possible fix is to add another sump pump in a different location, but was told if that does not fix the problem then they will charge me the additional money. Also they will not remove the saturated silver board insulation... even though when you push on it water flows from it. And all the seams on the clean space system leak... was informed that there seem tape is not waterproof...this was also not disclosed when this system was sold to me. This seam tape, does not stick to there silver insulation board. Several locations In my crawl space, where this was used, this tape it is coming apart and unraveling... their fix.. to hand me another roll and tell me to add more tape... Their so called inspector told me that ogemaw county building inspectors were wrong and that the new addition and house drainage system that was installed last year was not correct. SO I called the building inspector this AM, NOT ONLY DID THE BUILDING INSPECTOR COME TO MY HOUSE WITHIN AN HOUR OF MY CALL BUT HE SHOWED ME the building code (and my home is within that code) I was asked for the rep that obviously do's not know the building codes, and is not a building inspector for ogemaw county. Of all the lies I have been told by this company I can not recommend them to anyone... The VA paid for this system to be put into my home, as I am a disabled veteran. I guess my only recourse is to call and ask for legal help. I DO NOT RECOMMEND THIS COMPANY, NOR DO I ENDORSE THERE PRODUCT... I STILL HAVE NOT HAD MY CRAWL SPACE FIXED. AND THEY MANAGER GEORGE, DOES NOT CARE ABOUT HIS CLIENTS... I HAVE REPORTED ALL OF THIS TO BETTER BUISNESS AND THE VA read more

I hired Ayers Basement Systems on March 12th 2021. The plan was to have my basement walls stabilized, as well as some floor stabilization,and spray foam insulation done. I gave them a $6,553.75 deposit for the job at that time. The grand total for the project was set at $21,845.84. They came out May 14th 2021 to do the work, but said their original plan was no longer a good option for my basement and left. That's when a new contacts was written up by the salesman and I was told they'd be out again to do the work within a couple weeks. But a couple days later I get a phone call saying they won't be doing the work until the end of August. When I tried to contact them about this not working for me they stopped taking my calls and returning text messages. After that I hired a lawyer, who sent Ayers a demand letter in attempts to get my deposit back. They never replied to the demand letter, and I have yet to ever hear anything back from them. I'm preparing to sue them to get my deposit back for the work they never completed. read more

I am only giving 4 stars because I have never had to have a basement waterproofed. BUT, when the estimate was given, the salesman said I probably didn't need to have the basement waterproofed as the drainage was excellent, I insisted because the basement was going to be my workshop with lots of sewing materials and equipment and I didn't want to take a chance. The workmen were clean, efficient, polite and as quiet as possible (jackhammers aren't that quiet, but they did their best). I would recommend them to anyone getting their basement waterproofed. read more

Terrible! From start to finish this company is a disaster. Scheduling was a nightmare. The work was substandard, basement still leaks. I honestly was 100% dissapointed in everything they did. By all means, look elsewhere if your basement leaks! read more

Do not use Ayers Basement System. It has been a nightmare. I had their basement system put in in 2015. I have been battling with them for 4 years now to come and make it right. They told me that all I needed was a bigger dehumidifier. I said that that was not fixing the problem. They sent 3 guys out. The last one was the boss. He said they could fix the problem for an additional $5000. I said I already paid you people $5000 to fix it right the first time. I had 3 other basement companies come out and said that Ayers didn't place the system properly. They placed the system on top of the footers instead of below. They also said that they needed to place a feeder line through the middle of the basement to catch any moisture from underneath. The last idiot was out today. After Chris fed me his line of bullshit and wrote up a new proposal at an additional cost of $5000, he held out his hand to shake mine and I told him that I wasn't going to shake his hand. Then the idiot said "Have a nice day." I said are you kidding me. You actually said that to me after all the shit your company has put me through. I told him to get the hell out of my house. I give this company a big fat zero. read more

Absolutely NEVER recommend. My client had a horrific experience with Ayers getting her basement foundation redone. 2 day job. They came once and did half the job. Then kept postponing for months only to finally come back and finish with a horrible job. They then refused to communicate with her while threatening her assets by mail because she refused to pay. They also overcharge dramatically for all their "patented systems" which you can easily find elsewhere. Finally the owner pleaded to let them walk away from it because they "didn't know how to fix it". I'm sure they didn't want to pay to tear up and redo the completely unusable floor they poured. read more

Worst company ever! The women who came to give us the free estimate was clearly full of it but I figured it was just her after reading the great reviews. I should have trusted my instincts because after setting up 4 appointments, they cancelled each time. The last appointment I set up I made sure to tell them I could not take any more time off of work and they assured me that they would be here. Nope! I finally called around 12:30 and was told that they had to cancel. Again! I was never offered any kind of discount for missing 4 days of work. After asking for a full refund, which they at first refused, I was told that it would be 10-15 days. Nothing. I didn't receive my full refund until I filled a complaint with the BBB. If you have a project under $10,000 please do not use this company. Go with a smaller company that actually cares about people and not just money. Trust your instincts always. I wish I had trusted mine. Now my basement won't get fixed for another year. read more

Did not finish the job and would not return my phone calls. I have contacted an attorney. The strange thing is the part they did was good so the knowledge is good......it's the service that's a problem. Would not recommend them!! read more

Me and my spouse went shopping around for estimates for basement waterproofing as well as some other services for our unlevel foundation. We settled between two different companies. EverDry Waterproofing and Ayers Basement Systems. We first went with EverDry and had placed a deposit for the work to be done on our home, but as we were cleaning and clearing out our basement we came across a major crack in our foundation wall. We figured that we had a much bigger problem on our hands so we had 3 days to receive our deposit back to look for help regarding our basement wall. We had called Ayers Basement Systems for an opinion since on their website they seem to specialize in foundation repair and they came and gave us a quote on the repair and we said we are still going to do some shopping around for more estimates. EverDry Waterproofing had called us back a couple days later and I had explained to them what's going on and they also sent someone out to take a look at the wall and stated that they handle these types of issues all the time and would be able to repair the wall also. They gave us a cheaper quote and since we were having someone help us out financially with this project, we had no say so on which company we chose. Our financial helper decided on EverDry Waterproofing to perform the work on our home. The next day the representative from Ayers Basement Systems called us and said that we are making a big mistake and that we will regret the decision we have made and that we will need to keep their phone number handy because we will be needing it to call them back to fix their mistakes. At this point me and my spouse can sense some bitterness and rivalry going on between these two major companies battling for business which most of the aggression was coming from Ayers Basement Systems toward EverDry Waterproofing. We told Ayers that we aren't the ones who have the final say on which business we choose but rather our financial helper does. Now as push comes to shove, a week later , we receive a housing complaint letter from the city stating that there is a complaint of a "failing foundation wall in basement". Now mind you that we have only had two companies come look at our basement wall since we uncovered it and I highly doubt that EverDry would do such a thing as to make a complaint to the city on a job that they are hired to do. All in all this is a bitter rivalry against two companies that are both rated the top two in the city and brought us two innocent homeowners in the middle of it and now created a total discomfort and interruption to our life to now get the city involved with complaints to our home because of a jealousy issue amongst an unprofessional and "kiddie" like behavior. We already have enough going on with our home and the stress that comes along with it as well as the financial aspect of it too. We both know which company did this and I would NOT recommend them ever due to their very unprofessional jealous behavior. read more

Had Ayers out 5 yrs ago to add on to original Ayers basement system after getting water in my basement. Not only did I purchase the additional basement drainage system, they sold me on an upgraded sump pump with battery back up system as well. This June my basement flooded once again with water coming in where the Ayers system was installed. The sump pump did not fail. Water entered where system was added on. I immediately contacted Ayers to have someone out to access the situation. Carpet had to be removed and dried, padding had to be torn up and thrown away. They sent Matt out to inspect the damages. When all was said and done, he tried to sell me on another pump to manage the water flow, even after admitting that the system most likely does not have enough slope to carry the flow of water in heavy rains. He also said they have new and improved system and our system they installed 5 yrs ago is outdated. One would assume that this company would stand behind their work and their product. They have not, instead they have ignored all calls I have made to them over the past three weeks to rectify the situation. I have called asking to speak to owner. Left messages for George Ayers and Ed Krieger and have received no calls back. Apparently this is the way this company does business...extremely poor customer service!!!! read more

after 3 estimates and 3 different improvement plans - we chose Ayers to do our work. We gave them a down payment. They showed up at their scheduled time/day, but they brought the wrong equipment/parts to complete the "small job',(their words). They left. They called the next day and said they would be here on a specific date and time, Saturday, 11:00 am. At 12:15 on that date I called the office to see what was going on. Left VM. At 1:45 someone called me back, but had no idea what was going on. This person called the worker who was supposed to come complete the job. They didn't show up for 4 days - after numerous phone calls from us. No one in the office seemed to know what was going on with our job. They finally did finish the job. I am more than dismayed at their lack of customer service. It is horrendous. It is rude. It is totally unacceptable. I would not recommend this company to anyone. Customer service is paramount and Ayers really does not have a handle on what customer service means. Sue C read more

Chris Fues, our service technician was a stand up guy. He worked hard and did his best to keep his work area tidy. The basement system seems to be reliable and is guaranteed. read more

I am not sure if this is a legitimate company. My husband and I met with a salesmen and were ready to move ahead with an $8,000 project. We were told we would be called within a week but then were not contacted. We called the company several times asking for management to get involved and never got a response. When the salesman finally returned my call, he lied about leaving messages for my husband. Days later, management returned my calls and while they were apologetic, they did not offer to do anything to make the situation right. I am disappointed in the lack of customer service and communication. read more

David Cervantes, the Project Manager, and his crew, Larry and Jesse, did a fine job. They were respectful, completed the work in a timely fashion, and cleaned up after themselves. I am pleased with the service we received. read more

BEWARE! THEY SCAMMED A RETIRED SCHOOL TEACHER! UNTRUSTWORTHY! I am a retired school teacher and was scammed by this company. They clearly think they can take advantage of seniors. After taking in some trickling water from a basement window, I called them and was quoted $6K. After agreeing to the job (Nov) they requested a deposit (1/3 of the job upfront) and said it would be Feb before they could start.. I thought about it and realized that I could not afford another $6K (2 weeks later). I requested a refund of my deposit and they said 'no problem'. I've followed up countless times and they are now unresponsive and still have $2000 of my money that THEY REFUSE TO GIVE IT BACK. I hate to say criminal but I would use another company if I were you... read more

We recently had our crawl space encapsulated by Ayers Basement Systems. The estimate for the work was done quickly and although it was a few months until the installation of the materials, the work was exceptional. Nick was our crew foreman. The entire crew was very professional and even went out of their way to obtain an additional product which was installed to make the encapsulation complete. Since the work was just completed, I can not comment on the longevity or potential problems. However, given the quality of the work, I don't anticipate any. read more

Had a system put in. Paid OFF the services UP FRONT!!! Called more than two weeks ago because my basement is leaking, they pull up our file, and said they would send a technician out. What happens today...they send a SALES PERSON out to our house!!! Not a technician. Now they want us to wait until the 23rd of JUNE!!!!!!!!!!! You have your money..come fix my basement that is leaking water! Paid over $17K for a system in our house and can't even get someone out in a timely matter!!!! Better Business Bureau complaint being typed today. Just spoke with Matt N the manager of customer service, HE WAS OF NO HELP!!!! He told me the same regurgitated date of June 23rd. Not ONCE did he apologize for his customer service staff screwing up, or that my husband had taken the day off for this, or for the simple fact that THEY GUARANTEED us that there would be no more water in our basement. This is how Ayers treats their PAID IN FULL UP FRONT CUSTOMERS!!!!! read more

I used ayers basement and they did the worst work i had ever seen. We have a walk out basement and when the rain hits water tends to build up and come in through our slider. Ayers said we needed a drain in front of the door and drains on the inside like a french drain and that a sump pump was required to expell the water away from the house. I suggested that we only needed to have a drain in front of the slider and have it drain away from the house. No sump pump...Well, we were told we needed the sump pump and they couldnt do ehat i had requested. I finally agreed to the $8500 bill for that all to take place so i wouldnt have water ever again. So two month pass by and they are finally able to start work. They ripped the trim off around my slider broke that. Then removed all of the trim in the room and just threw it all outside. They cut my drywall about two feet up and then started lifting up the floor. They jack hammered my cement and quickly realized that i had monolithic floors. Which means that they couldnt do what was initially planned. So instead of stopping the job, they continued on and jack hammering the floor for the drain tracks. Once they got done with that they decided to fill in the stuff they had just jack hammered with cement. I came home and found my brand new trim sitting outside in the rain. My basement destroyed and a note on the table that basically said they couldnt do anything because we had monolithic floors and that they would be back in another month to perform the rest of the work once the cement dried. I couldnt believe how careless they were. Instead of just checking to see what kind of floor we had first, they destroyed everything. They have you sign a contract that states somewhere in there that they are not responsible for repairs. So this basically allows them to rip the crap out of your house because they dont care. That is not good for the customer. The electricians come by about a week later asking where they needed to put a new breaker in for the sump pump. They were shocked that they still had orders to come out and perform work on something that wasnt even close to ready. So a month and a half rolls by and ayers finally come out to finish work. They were telling me other options on how to make this basement dry and it was going to cost even more money and to boot, have basically a grey gutter piece sticking up against the wall, which would have been hideous. I have a finished basement. I asked them how it would work in front of the sliding glass door. They replied they would just cut it shorter. I informed them that the water is only coming in from the sliding glass door why do i need all of this extra stuff? I just want to have a drain in front of the slider and have it drain away from the house. They agreed to that idea, which the sales rep said couldnt be done... he went inside and drilled a hole in two of my cinder blocks, because he said there was water in them. Guess what... not water. So now he had no leg to stand on for all of this extra stuff he was trying to get me to buy "because water was coming in all around my foundation and the cinder blocks needed to be drilled to relieve hydrostatic pressure". It was dry as a bone. So the commenced with putting a drain in front of the slider and digging a ditch for the drain. While they were working they cut one phase of my power and the other two phases were nicked. This left us with partial power for the whole weekend. After they were done the bill was $4500. Pretty pricey for a drain and a drain line. We informed management that we had paid a $250 bill to have the power lines spliced and were without power for 3 days. Their respones was "you're responsible". Can you believe it? Don't ever use Ayers Basement Systems unless you want to be taken advantage of for horrible work. read more

We had two estimates for a crawl space encapsulation that had no water issues. Their price for a 20 Mil liner and additional liner with unknown thickness (drainage matting for water drainage under the liner), wall liner (R20), rim joists, dehumidifier and drain were double the estimate we got for a 120mil thick liner that required no additional support, wall board, rim joists and a HVAC vent. $5800 vs $11100 The salesman tried to tell me that the $1300 dehumidifier was code and I could not elect to not have it, and the $500 smart drain was necessary in case we ever needed a sump pump (again would not remove it or the additional charges that went with it). Additionally the 1/4" drop in the side and rear of my house was absolutely in need of repair at the cost of 13k and was highly recommended. Really? Because I was a female or he just though most people are dumb, I had to go see it because it was so bad (with his laser level....) How about we just prevent further shifting and not correct the entire house 1/4" that is likely just plain normal? They did however 1 day mail me a 120 page book highlighting their systems. They could cut lots of costs that are not passed on to the consumer. Do your own research, all the seminars and paid training to locations do not create experts! Absorbing info is easy, applying it honestly is a different story. He said honesty was a main value of the company, clearly I can attest that I was lied to, repeatably. read more