Terrible Experience - Unprofessional and Deceptive
This review is long overdue, but I wanted to ensure others are aware of my experience before visiting this place. I even filed a complaint with the Department of Alcohol and Beverage Control about the issues I encountered.
First, this restaurant operates under a Type 42 license, which requires them to cater to families and children. However, they refused to accommodate my 16-year-old son, despite this being clearly discussed beforehand. If you're a family considering this place, think twice.
I had reserved this restaurant for my birthday celebration with 20 guests. The owner, a Moroccan gentleman, assured me everything would be perfect. I paid over $3,000 in advance for "the best food" and all-inclusive drinks. Given my Middle Eastern background, I trusted him to deliver on his promises. That was a big mistake.
We arrived at 8 PM and were immediately disappointed. There were no drinks available, and only five small appetizer plates were served for 20 people. We waited over an hour, and the owner finally showed up on a bicycle, apologizing for the delay. To make matters worse, he turned out to be related to one of my guests, adding to the awkwardness.
As we sat there, hungry and frustrated, the owner prioritized serving his own family, who were seated at a table above us. They were given an abundance of food and drinks while we were treated like second-class citizens, left to feel humiliated in comparison.
Around 9:40 PM--nearly two hours after our arrival--they finally brought out some dishes and drinks. However, it was still nowhere near what was promised. When I tried to speak to the owner again, he was nowhere to be found.
Adding insult to injury, the "belly dancer" and "fireworks" advertised on their website are a complete lie. None of it was offered or even acknowledged. It's purely false advertising to lure people in.
Then, to make matters even worse, security came over, grabbed drinks from our hands, and told us we had to leave because my son was underage. They essentially threw us out of the restaurant after completely mishandling our reservation and ruining my birthday celebration.
I filed a formal complaint with the city, which nearly cost them their license. The owner later reached out to a close friend of mine, pleading with me to withdraw the complaint.
This was, without a doubt, one of the most unprofessional and disrespectful experiences I've ever had at a restaurant. I do not recommend this place to anyone, especially if you're planning a special event or expect to be treated fairly. read more