The technician that came to our Arlington home did a phenomenal job on the dishwasher repair.

Axis was assigned and referred to us as a Lowe's Protection Plan repair provider to assess a problem with our fifteen month old Bosch refrigerator. It would randomly send out a chime and the screen would light up with no code of problem listed. It was working but kept doing this. Last week it chimed five times with no message. So we had to call in a repair ticket to be able to even find out why this was happening. The Technician they sent out, did not seem to know what to do. He came with a temperature gun. It showed four degrees for the freezer and the appliance showed O degrees. He unplugged the machine twice waiting five minutes and plugged it back in and now the working refrigerator that sometimes chimes for no reason is not working. Food in freezer is thawing. Things in the fridge not real cold. No water comes out of the water dispenser any more. We called them this morning to let them know this and, They have now given up on the ticket because of this and said we need to be sent to a Bosch certified repair company. I asked him when he came if he was certified to work on Bosch refrigerators, and his answer was that he mostly works on the ice makers. I feel like this company sends out unqualified technicians and waste everyone's time, and Lowe's protection plans books you appointments with them. ..................why? Frustratingly enough we did notice that the Axis call center is in the Philippines. The reviews I've read.......... Tells me I should had read them first. read more

Utterly useless support team who are trained to just repeat the same lines and don't provide any value. Unable to help with requests, and claim to let a manager know to call customers back, but never actually do. I've wasted 3-4 hours on the phone with them. Would literally never do business with these people again, and would recommend to avoid at all costs. read more

Worst company ever. American Home Shield should be ashamed for using this company for their repairs.

While the gentleman who came to my home was very nice, my refrigerator wasn't fully fixed. When I called them to have them come back, they said I'd have to wait for the managers to "review" my repair. I'm having to wait again for them to come with no assurance they can actually fix it. read more

If I could give this company a billion negative stars I would. My dishwasher was leaking...literally pouring water out the bottom. I was assigned to Axis Appliance "Repair" by my stupid home warranty company (AHS). The "technician" they sent came and fiddled around with it and declared that it was fixed. OK, great! So I load the dishwasher and run it and literally it started pouring water like it did before he came! He didn't even test it! So, I call the Axis office and am told to send a video. I send a video. They do not follow up. I am tired of hand washing dishes, so I follow up. They say that he ordered parts. What? He never mentioned that, but cool...we are getting parts! Two weeks later, he shows up and installs the part and says it's fixed. So, I load the dishwasher and run it...IT IS STILL POURING WATER thirty minutes after he left! I call Axis and he comes back at the end of the day and says, "Now I have the right part!" Excuse me? You left this morning knowing you installed the wrong part?! How did you think that would end? Well, it still was leaking and so I had to wait two more weeks for him to come out. He spent five minutes looking at it and declared that he wanted to order more parts. I guess he's on a fishing expedition to figure out what's wrong with my dishwasher by changing one part at a time for the rest of my life? I do not have time for this as I am tired of washing dishes by hand and taking time off to be here for this repair guy who doesn't know how to fix dishwashers. We are over a month in and I am in exactly the same position I was in on day one! And get this...he told the warranty company that there is nothing wrong with my dishwasher! I guess I was just saying my dishwasher was leaking for the opportunity to see this guy so many times? Unbelievable. In any case, I have cancelled my stupid warranty and ordered a dishwasher from Costco which will be delivered and installed in the next few days. It's amazing how efficient and competent some companies are! Axis Appliance and American Home Shield could definitely learn something about from Costco about treating customers with respect and actually delivering the services you charge people for! read more

Unfortunately our home warranty company apparently ONLY hires axis to do their service calls. Our fridge went out again on May 8. Mind you, it also went out last September and was down 10 days while they replaced all the compressors. So May 8, we discover it's not cooling. Call warranty company who sends axis out on May 14. The man comes and diddles around, then tells us he can't work on a closed system and they'll have to send someone else. New appt made for May 21. This one comes out and does some work. Says he refilled the refrigerant and patched a hole in the work that had been previously done. All those new parts. Apparently something had a leak. He told us to give it 24h to cool and left without giving us a copy of the receipt or anything. I didn't even know he was leaving. 24h later my fridge is still at 70 inside. Now multiple calls and a holiday weekend have passed and I'm still without a fridge. My warranty company submitted paperwork to axis for us to get a replacement. Axis needs to fill it out and say the fridge can't be fixed. We've called them multiple times and they keep telling us it's under review. We ask to speak to a supervisor and we can't because he's "in an urgent meeting". How convenient. I would never personally hire these people. I hate that I'm forced to deal with them thru warranty work and I have been without a fridge for almost 4 weeks. read more

Axis Appliances Repair - Every day my fridge reminds me that it's 80 inside. - Appliances & Repair Near Me - Carrollton, Texas

Worked on my refrigator for 3 months and then just gave up. Sent me a Text saying we don't know what's wrong with it so get someone else to fix. read more

Hello, I understand why this company Axis Appliance Repair has a "D" rating with the BBB! The type of service Axis provide isn't worth the headache! This company lack professionalism and continues to delay repairs after receiving your money. This isn't a appliance repair company I would recommend to any of my family members or friends. Please read their reviews before requesting service from them! read more

Showed up 35 minutes late with no communication. Tech never put in a ticket on our appliance and the company has not heard from him. Questioning if this business is even legit. Nebraska Furniture Mart was the company who sent them to service a warranty on a bad Frigidaire fridge. Both companies have been horrible to work with. read more

it is sad that we cannot provide negative numbers when rating a company - Axis deserves a negative FIVE!!! Not only is Axis Appliance Repair incompetent- they are also corrupt!! our dishwasher went on the fritz. our warranty company sent out Axis to repair it. All indications pointed to a faulty pressure sensor. Axis claimed to have replaced it and a mother board, but nothing worked. Ultimately, Axis tried to claim we were at fault for not preaching the dishes! This all took place over a month. We convinced the warranty company to send out another company, who swiftly proved that Axis never touched the pressure sensor! They replaced it in ten minutes, and everything was fine. Axis tried to blame us to cover their own incompetence. They are scumbags! If you hire them, it will be your fault for not paying heed to the numerous complaints. read more

The company filled out an erroneous repair report to my home warranty company. This would have left me owing for a repair that should be covered. Fortunately the home warranty company let me get a second opinion. read more

DO NOT LET THESE PEOPLE IN YOUR HOME. I don't even believe this is a real company! The same people answer the phone, there's no managers there to call you back. There's no escalations that can be done. They just give you the run around constantly. I've been trying to get my refrigerator fixed for 3 weeks with no end in sight. Then the rep on the phone had the AUDACITY to tell me I keep calling them. DUH I NEED A FRIDGE. read more

This is a horrible company! Thank goodness my home warranty company let me switch. The technician came out diagnosed the problem stated my refrigerator would need a new fan. He said they were ordering a new fan and it would come in with 2-3 days and then they would call back to schedule the repair. 3 days pass and still no word. I tried to be patient and give it a week, but when I called back the representative stated the technician wrote it was in good working order and the ticket was closed. Meanwhile my refrigerator spends most of the time hanging out between 60-70 degrees. I had the representative read off the report to me and she accidentally read too far and admitted that the technician stated there was a problem with the fan getting stuck. She then told me a manager would reach out to get it corrected. Never happened. So then my home warranty company reopened the ticket. I called to reschedule and was told that they were not going to honor what the previous tech wrote that they are going to come back out and re-diagnose in case it's a different issue. So now they're wanting me to take another day off from work, so they can come out and look at an issue they know I have and have not repaired and then they might order a fan. No Thank You! These people are trying to scam the home warranties out of the service fees and then refuse to do any work. On top of that they've refused to give me a copy of anything that I have signed or a copy of the work order notes. I would not trust this company to come into my home or work on anything in your home. They will do nothing but waste your time. read more

Absolutely terrible. They have taken over a month to never actually fix our fridge! Every time they come out, they don't spend more than 5-10 minutes even looking at the appliance. They came out today and tried to gaslight us that it's fine for a fridge to be 41-46 degrees. The tech said that when he throws a party his fridge gets up to 50 degrees! NOT THE SAME! We aren't putting a ton of warm beers in the fridge and opening it constantly. We just need milk and leftovers to quit spoiling within days! Our thermometers show our food and drinks are not getting above 41 degrees even when the fridge is left closed overnight! I'm pregnant and have a toddler! We cant eat improperly stored food! Bacteria starts growing rapidly after 40 degrees. Worst appliance repair company I've ever had to deal with. Shame on American Homeshield for sending them too. read more

This is the worst appliance company i've ever dealt with. The repairman did not fix the problem with my microwave but broke off the handle and now wont fix that. I give them no stars. read more

If I could give 0 stars I would. Every single time our home warranty company sends them out, there tends to be multiple trips needed and magically the wrong part was always ordered. This time I went 6 WEEKS...YES, 6 WEEKS without a washer (side note...6 weeks without a microwave over Thanksgiving, they can never fix my ice maker for longer than 3 days) because they kept claiming it was this or that part and ending up claiming to fry my motherboard because the tech "somehow got water on it but he doesn't know how". On the 3rd visit, they "couldn't figure out what was wrong with it" so they decided to tell my warranty company that we mistreated and tampered with the washer. WHY ON EARTH WOULD I WANT TO GO 6 WEEKS WITHOUT A WASHER? WHO WOULD DO THAT TO THEMSELVES? Thankfully my warranty company sent out a second opinion after weeks of asking for a new company! This company said they NEVER REPLACED PARTS, they could not see any new parts in the washer and that there was no way we took that washer apart! The said the washer motor had been sitting in water clearly for weeks just rusting and the bearings were out. It should have never been treated as a repair in the first place! They drug us on for 6 weeks just so they could get money out of my warranty company. Axis appliance tried to screw us over into buying our own washer but thankfully my warranty company hired another appliance repair company and ended up replacing it instead. Nice try scam artists! DON'T TRUST THIS COMPANY! DON'T LET THEM IN YOUR HOME! IF THEY ARE ASSIGNED TO YOU BY YOUR WARRANTY COMPANY, IMMEDIATELY ASK TO HAVE IT REASSIGNED! DON'T SCHEDULE WITH THEM! PLEASE DON'T PUT YOURSELF THOUGH THIS INSANITY! read more

A fake company. Do not trust them at all. Zero communication. They do not accept any responsibilities for their mistakes. No supervisors or managers. They asked to send them email but they do not respond. Never deal or contact this company. They are all horrible. read more

First visit seemed like technician was going to fix repair. 2nd visit replaced a clutch part but machine was still making the same noise. 3rd visit spent four minutes in our house still making noise. Called and spoke to three different ladies and sent several emails to manager. Was asked to give 24-48 hours to evaluate. It is Saturday and we have heard nothing. Our warranty account shows ticket closed. Our washer is still makimg noises. We are very disappointed and would not recommend. Service is not quality snd communication with someone who can help is impossible. We have had this ticket in since June. We fo not recommen. read more

too bad that there is no 0 or negative rating available. Do not use this company. it's been 3 months that my refrigerator has not been fixed. they come replace a part which does nothing and then it takes them 2-3 weeks to comeback to replace another part. looks like they are running a scam Along with the insurance company. looks like it is not just me look at all the reviews. read more

They won't even slide the dishwasher out to diagnose it. They said its considered "access" and they don't offer that. What kind of Appliance repair company can't take something out to look at it. Scam company. read more

Axis Appliance Repair: the only company I know that can make a fridge progressively worse with each visit. They were sent by AHS home warranty to fix my LG fridge. The original problem? Simple -- I had to push a button to drop ice. Annoying, but the fridge and freezer worked fine otherwise. Axis showed up 8 to 10 times and somehow managed to turn my fridge into a $3,000 breadbox. By the end, my fridge was holding steady at a toasty 55° and my freezer a brisk 36°. That's not "cold storage." That's spring break in Cancun. Ice? Forget it. Ice cream? More like soup. Meanwhile, AHS told me I had a $2,000 cap on repairs. Axis burned through $1,871 of it, leaving me a whopping $129 -- not enough to cover the taxes on the $3,001 fridge I had to buy out of pocket this week. Thanks, Axis -- I basically paid for you to destroy my fridge and then bought myself a new one. So now all my food is safe again in a shiny new fridge, but the real MVP is still the $200 Magic Chef fridge in my garage that kept everything cold when Axis couldn't. Honestly, Magic Chef deserves a medal. Axis deserves... well, maybe a participation trophy. If your home warranty company says, "We're sending Axis Appliance Repair," do yourself a favor: laugh, say "No thanks," and request literally anyone else. Or just buy a cooler and some ice -- it'll save you months of headaches and spoiled groceries. read more

I will never recommend this company to anyone! The repairman didn't even spend 15 minutes looking at our fridge and left. He said everything was fine and it was not! We told him it doesn't make ice. He told me to press the Ice+ button. You would think he knew that that button is when you want extra ice made. Now we have to start the repair process all over again. The woman who answered the phone at Axis was also less than helpful and extremely rude. Their customer service is awful! read more

Even want to start us too much I wish there was a way we could make a negative star and I was put 100% negative and 100% not recommended in the past 8 days their technician not even completing a report for warranty company so they are determined going to fix the cooktop for our house or replace it in the meantime it's cost me over $800 or more out of pocket just buy food due to this ridiculous company which is not trustable I do not recommend this people at all stay away from AXIS APPLIANCE REPAIR , read more

For months every few weeks they would be assigned to repair or dishwasher then our refrigerator. Unsuccessful time after time, but the warranty company continues to use them. We gave up and bought a new dishwasher, and will have to do the same for the fridge. Months of no repairs and time wasted with these guys coming out, not having the right parts, never fixing the problem. Don't waste your time. read more

This is the third time I have had my refrigerator repaired for the same problem. Axis repair company is the third contractor I have hired. I have been totally impressed by Bejan's expertise. He actually FIXED it! Five stars for Axis repair Company! read more

Axis appliance is horrible. Do not call these guys. If your home warranty company sends them, request a new vendor. You can only speak to a customer service rep who has no information. They have to message someone else and no one ever calls back. You can ask for a manager but they won't call back either. They finally told me they couldn't get the part but I could get it on Amazon. This is crazy. How can I get it but an actual appliance repair company can't. Run away from these guys. It will save you a massive headache. read more

Misdiagnosed refrigerator issue, then told me it would be an additional two days to fix. What a disaster of a company!

stay as far away from this piece of crap company as you can. They came to my home through american home shield and their employee looked like he couldn't handle looking like he knew something. He proceeds to pull out my fridge and pulls the back off. Looks around doing nothing then puts the back back on leaving multiple screws laying on the floor and pushes fridge back in then tells me his manager will let AHS know the repair estimate. I wait two more days then this clown show tells AHS they aren't an authorized samsung repair company. I said wtf is this. How dare you not tell me right then you don't repair refrigerators. They now put AHS in the position to have to find another repair company. My fridge has been down since sunday august 16the and it's now the 20th. Do not allow these bozo's into your home. what a crock of crap. They have absolutely no respect for society and are liars. My god who does that? If I wanted to use a profanity laced review I could easily do it with these people. Don't allow them to give you anxiety. It's not fair this clown show is in business ruining productive people's lives. read more

This company has continuously lied to us from the start. stating that they showed up to my house and now one was home. I have cameras at my house and gate assess cameras as well that proves otherwise. They have now refused to reschedule my appointment until 6-9 which is totally unacceptable. I just followed up with them again and was assured that a supervisor would be calling me back and I still have had no contact with them. If you want your appliances fixed, DO NOT Call This Company. read more

This company has no respect for the people who have appointments. My appointment was from12-6pm. I have been here all day waiting. It's 7 pm and still no one has showed up or called. So disrespectful to their clients. read more

Really bad work trying to repair my clothes dryer. Customer service non existent. 1st time out said it was a broken belt and said it was fixed. First use full failure. Second time out said broken pulley. Need to order parts and come back. Third time out replaced pulley and started dryer and now a VERY loud grinding noise. Repair guy said it is just noise and the dryer was fixed. I protested and he said his boss would call me with a solution. No calls from them. No response to my calls. I later found a large item that used to be in the dryer on the floor behind the dryer. It looks like a large piece of dense insulation. The repair guy literally didn't put things back into the dryer and slapped it back together. So shoddy. I fear this may be a safety issue now and will just buy a new dryer. Avoid this company. read more

Axis Appliances Repair - Appliances & Repair Near Me - Carrollton, Texas

A 0 or negative * company. Never ever hire them . We only experienced them because they were assigned through our home insurance company. To repair our fridge, one person visited and diagnosed the problem and recommended they would order the part . We kept waiting for two weeks and then when they came back with the part , the technician says they ordered the wrong part. The front desk lady is worthless and only says we have to follow the process . This is one of the worst companies ever and should not be in this business. Absolutely avoid ! read more

Absolute WORST COMPANY to do business with! They bail on every job and their communication is a 0/10! Do not waste your ti

I had a guy come to fix my oven. I did not get his name but he was from the Ukraine. He was extremely rude. He used a brand new novelty sponge that was on my counter that was decor not to be used (without asking - I have sponges to use under my sink had he asked) and he ruined it. He also used many paper towels and left them on the counter instead of throwing them in the trash can that was right there. He also left the sink and the sink handle extremely greasy. 0 stars read more

Wow. These guys are really bad. Their technician was ok, but when I needed help with a very simple question they are simply unable to respond. So my refrigerator still leaks, and after four phone calls they just tell me how they'll make a note. No managers ever available and nothing but clerks on the phone. id steer clear of these folks read more

There is no organization. Everytime a tech came they didn't have a clue of why they were coming and didn't have the material to fix my appliances. I had to tell them several times it was not fixed yet they insisted it was. They also lied and said they were on the way to my house for an appointment and never showed up or called! They are big liers also. Said they called to let me know they couldn't make appointment but they did not. Also lied to my warranty company about the day they supposedly fixed my oven that's still not working. DO NOT USE THEM!!!!! read more

As with others, we were assigned Axis Appliance Repair through a home warranty service. We have been without a refrigerator since August. They came out four times and finally said it wasn't repairable. We have been waiting WEEKS for them to turn in a report to the home warranty service so that we can get a replacement. I have been calling DAILY and am assured each time that they will take care of it that day. They use a third party call center that does not have any management contacts for us to talk with so there is nothing I can do to get to an individual. When we finally received an email response, it was the same message: they would take care of it that day. Obviously their words mean nothing. HORRIBLE service!!!! read more

This company was contracted out through AHS. The initial service request started 2/2026. The tech they are sending doesn't effectively communicate, I cant even understand what he sayin. So after 4 visits no resolve. My oven went from the temp dropping to not heating at all now. I've reached out and asked for the manager last week and today, still not able to speak with a manager. My honest opinion is this company should not be in business. He supposedly placed new parts on my LG oven twice. Sounds like they are just sucking money out of AHS. I haven't been able to use my oven since February. Its very very frustrating . read more

The worst company I have ever dealt with through American Home Shield. If I could give negative 5 stars, I would! I first opened my service request to get my cooktop fixed on June 9th. The technician came promptly the first time to diagnose the problem and I was given another appointment for him to come and change the broken part. So far so good. However, after that the nightmare began. They have been coming to my house 10+ times, claiming that they need to diagnose again, then order the part, then come to replace it. And neither time it worked. More than three months later, September 18th, my stove is not fixed. Worse yet, they would claim that they came to the house and there was nobody there, so they would schedule another appointment and prolonging the already long time I have been waiting for the stove to be fixed. I tried calling the company to inquire about the status of my request, but the only person I would ever be able to speak to was the dispatcher. My many requests to get through to a manager or supervisor, or anybody from the service department, were in vain. I also had multiple calls with AHS, asking them for assistance due to the inability of the assigned contractor to fix my issue and their lack of response. I was told that there is no limit of how many times the company can come to my house trying to fix the problem and I can't switch companies. They said that there is a certain limit of how much money the company can receive, so it is obvious to me that this scam contractors are milking AHS for all they can get, while I have been left with no working stove for over three months. And the company would not issue a report or an estimate, so AHS can proceed further. I would strongly advise against using Axis Appliance Repair, Inc., if they are assigned to you by American Home Shield. Believe me, you do not want to end up like me and many other complaining customers out there being pushed around for months and suffering due to the inability of the contractor and AHS to assist you with your problem! read more