My recent purchase of a new RAV4 was an amazing experience with Nico Acosta, salesman…read moreextraordinaire. From initial greeting of "Good morning, how may I help you" to the final phase of purchase, Nico helped me navigate. He answered every question with ease, knew the intricacies of the car I was interested in purchasing and made the process very enjoyable. He epitomizes customer service exceptionally! Loyalty to Toyota has been my mantra for several years, it's important to me to have a quality product and service.

**Extremely Disappointed With Our Service Experience**…read more My husband and I have owned Toyota vehicles since 1990, and we have remained loyal to Toyota because of its reputation for quality and reliability. When we purchased our 2025 Toyota truck from Edmark Toyota in February, we also purchased the $2,000 service package after being assured by our salesperson, Jeremiah Clemons, that we would receive quality service. Unfortunately, our first service experience has been extremely disappointing. When I brought the truck in for its first scheduled service, I specifically and clearly instructed Keegan, who was coordinating the service, **not to rotate the tires**. The tires had been balanced the day before, so there was no reason for them to be rotated. I expected the scheduled inspection and oil change to be completed--nothing more. When I picked up the truck, Keegan told me that the tire weights had apparently fallen off and that they had decided to rotate the tires anyway. When I reminded him that I had specifically instructed them not to rotate the tires, his response was essentially, *"We decided to do it anyway."* What was even more frustrating was the lack of accountability. Instead of simply acknowledging that my explicit instruction had not been followed, I was given explanations about who had previously installed the tires, what weights had been used, and the fact that my instruction had not been written down. Regardless of how the situation occurred, the fact remains that I gave a clear instruction and the dealership chose not to follow it. Approximately one mile after leaving the dealership, I noticed a consistent rubbing noise coming from the rear passenger-side area. I immediately returned to Edmark Toyota and explained the problem. I asked that the tires be returned to their original positions since I had never authorized the rotation in the first place. Now I have to make another trip to the tire store so the tires can be inspected and potentially rebalanced--an inconvenience that should never have been necessary had my original instruction been followed. Keegan has apologized multiple times, but an apology does not resolve the underlying issue. Customers should be able to trust that specific service instructions will be documented, communicated, and followed. If something goes wrong, they should also be able to expect accountability rather than having responsibility passed to someone else. I also can't help but wonder whether my instructions would have been taken more seriously if my husband had been the person bringing the vehicle in. As the owner of the vehicle, I should not have to question whether my instructions will be respected simply because I am a woman. After more than three decades of owning Toyotas, this experience has significantly damaged my confidence in Edmark Toyota. We purchased the service package because we were told we could expect quality service. If a dealership cannot follow a simple, explicit instruction during a routine service visit, it raises legitimate concerns about trusting them with more significant mechanical work in the future. I hope management takes this situation seriously and addresses how customer instructions are documented and communicated so this does not happen to other customers. Customers deserve competent service, clear communication, respect, and accountability. **This experience fell well short of the level of service we were led to expect when we purchased both our Toyota and the service package.**

There's only three types of businesses that put me on the defense, Used Car dealers, Furniture…read morestores, and Jewelry stores. My daughter called me to tell me that she was going to see a car at Auto Star Motors and her appointment was with Steve. My "Spidey Sense" was tingling and I was on a Star Trek "Red Alert". I did a Google search, followed by some review of the model and make on Kelly Blue Book, then to Car Fax. I was prepared for the showdown. We arrived on time and let Steve finish with his previous appointment. The office is clean, neat, professional looking. We didn't get that sleazy used car dealer feeling which was a positive first impression. The car, a Subaru Crosstrek looked good and we took it for a drive in the chilly December evening. I talked to my daughter and asked what type of down payment was she going to propose. She had a plan but I was still on the defense. So many stories of customers getting screwed from used cars dealers and I have had my own personal experiences with my brother in law right here in Boise. We get back and it's time for 'Let's make a deal' The good news is that the car looked and performed well. The car fax info matched what I saw online earlier and the price was good. My daughter's trade in was on its last two wheels but Steve wanted to check it out and after his test drive, I was thankful he was still alive. He was more than up front and generous with trade in value of her car and she had some cash to put down. While I was feeling a little better about Auto Star Motors and Steve, I wasn't completely convinced. I showed Steve some of the Yelp reviews and I wanted him to provide some context. He was very transparent throughout which I appreciated. It was at that point that I told my daughter that even though I was feeling better about this whole process that she would wait until she had some more money for a down payment. I explained to Steve why I felt that and my overall concern for my daughter. It was at this point that we talked like two Dads sitting at a coffee shop. He was open, genuine and reassuring. Not once did I feel that we were getting bamboozled. I relayed my concerns and trepidations and Steve was receptive and made the efforts to understand my concerns and assured me that my daughter would be taken care of. I went home to get to the title for her jalopy aka death trip and returned back at the office. The financing was done through Capital One and my daughter knows that if she has any issues she can bring the car back to Steve and his team at Auto Star I purposely waiting to do this review almost 30 days to see how the car performs and to make sure that there weren't any issues. I'm glad to report that there hasn't been a single issue with the car or with Auto Star Motors. The experience with Steve was not a battle that I prepared for but instead was two guys who had a common goal of making sure that my daughter was safe and not getting a bad deal. Thanks Steve for making my daughter's first car shopping experience a positive one. You earned the 5 Stars.

Best experience we have had buying a car! We have bought 2 cars from them and will definitely go…read moreback again!

This is my second review of this dealership and they have customer service spot on! Please continue…read morewhat you are doing! Last review was also 5 stars! We are customers for life! We just purchased a 2026 RDX and worked with Bob, Royce and Jason. All 3 gentlemen were great to work with! Highly recommend Lyle Pearson Acura! And yes!! We still have my 1992 Integra! Acuras are fantastic vehicles! Will pick up my RDX next week!

Tried my best to do business with them. Wanted to buy a brand new car, but they simply would not…read moreprovide a fair price for a quality trade in.

Just purchased our 2nd vehicle from Corwin. The best service and easiest transaction.,.again…read more Trevor was so pleasant to work with and made the entire process very pleasant. Jason, the manager, was very attentive and made us feel like we were truly valued as customers. They worked with us to ensure we got a great deal and we are at peace with the deal we got. The ONLY issue we had was waiting over 2 hours for the Finance guy to come out to get our paperwork started. This was completely unacceptable and the only reason I would consider not coming back. Poor Trevor having to sit with us kept him from making another sale, or two.

I do not recommend anyone EVER doing business here unless you want to be lied to, strong-armed into…read moreshady charges and the salesman forgetting your name before the ink on your check is dry. RUN, don't just walk away from this business. They added $200 to the sale of the car without explaining it. when we asked, we were told, "oh, we put that on every sale, but you get 4 free oil changes. ". Today, they just refused to honor an oil change telling us we waited too long. We asked if they would match another dealers price for a synthetic oil change and they refused. They now claim this is through a third party and they do not have to honor it. Let's see, you are sneaking charges for a third party program that you won't honor? Sounds like someone is getting kickbacks. Pathetic.

Vince was awsome he was very nice and helpful he showed me a truck that I instantly fell forread more

Vincent was very helpful and did everything he could to work with us and get us into a new car…read more Test drove the car and it drives very smooth and runs great!

I bought an older model RAV4 two weeks ago by placing a hold on the car and picking it up the next…read moreday. The price seemed slightly higher then I expected as I wrote the check but I chalked it up to taxes etc. Before I had a chance to check with the dealership the manager called me to apologize for overcharging me by not deleting the deposit. They immediately sent me a check. I appreciated all the interactions with this used car dealership. The car itself was accurately described with all its flaws. I had such a good experience, I'd recommend this organization.

Been trying for months now to cancel an extended warranty. I have emailed several times, sent a…read moresnail mail and spoke to the finance department a few times. They have ignored my requests, made up excuses and lied to me.

Excellent experience and excellent dealership. Dan and Heather are fantastic! They work hard to…read moreget you in the best car for your budget.

Best car buying experience. Set up an appointment with…read moreJosiah. He had a couple cars pulled out for us when we got there that we had seen online. Josiah was super knowledgeable about the car and features. He was not pushy at all. Very nice relatable and honest. Just a genuine guy. He didnt try to sell himself or the car. He just answered my questions told me about the features. He just educated us. It was great! Scott the sales manager who ran the numbers, he came out and spoke to us. He didnt hide in an office. He told us about multiple promos running now and said hed work up all 4 options for us. He was super fast at it too. He was super nice and relatable. We worked with Eugine to sign papers. Super quick and easy. Then Josiah walked me through everything in the car! It was great! Thank you!!!​​

Mark worked with me for a long time and got me a better deal than I expected that I would getread more

I don't write a ton of reviews, but Treasure Valley Subaru deserves one…read more Every time I've dealt with this place, the people have been genuinely friendly, helpful, and easy to work with. It doesn't feel like the typical dealership experience where you're just another number. The staff actually seems to care about taking care of people and doing things the right way. The service department has been especially great. They're straightforward, they communicate, and most importantly, they get it right. I've always felt like my car was in good hands, which is really all you can ask for. Something else I really respect is how much they give back to the community. You see Treasure Valley Subaru supporting local organizations and causes all over the Valley. That says a lot to me about the kind of people behind the business. I know you can find a negative review about pretty much any business these days, but some of the things I've read about this place honestly make me wonder if we went to the same dealership. My experience has been the complete opposite. Good people, great service, and a business that actually supports the community it serves. In my experience, Treasure Valley Subaru is the best in the Valley. I wouldn't hesitate to recommend them to anyone.