From Sales, to Technicians, to Axia team, and all those coordinating and assisting with this job, it could not have been executed more professionally. From setting expectations, ETAs, and meeting expectations, I could not have asked for more. Allow time and as promised. I've had three Solar companies execute on 4 of my properties over the last several years (5 years) and none have performed as professionally as Tesla. From Tesla direct employees to Axia/Qcells and all 3rd party associates, all was coordinated perfectly. So much so, that I will only use tesla on future homes. read more

My system was installed back in May but has yet to be activated. They install failed inspection and I can't get a reason as to why, and because the system failed inspection PG&E won't install the backup switch. Axia has already been paid, so they don't seem to care and they don't return any of my calls. I'm looking into what legal action I can take. read more

My panels stopped working two months after they were installed and paid for. Axia ignores my voicemail and email. They answered the phone today and when I told them this was regarding a repair, they hung up on me. I called right back and it went to voicemail. I am planning on pursuing legal action with the Contractors' State Licensing Board. read more

Axia by Qcells - Side of my house - Solar Installation Near Me - Irvine, California

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They were very transparent about their process, schedule, timing. Always kept me in the loop about next steps, etc. and provided personal contacts if there were any questions (there weren't) The installation crew was on-time, professional, and explained all of the details. Completed everything in one day. +1 read more

Axia by Qcells - Solar Installation Near Me - Irvine, California

Everything from the initial interaction with the sales rep, Chantelle, to the final installation was handled very professionally and in a timely manner. read more

They did an excellent job cleaned up after themselves. The only reason I didn't give them a 5 is because we were not told that they wouldn't be out the second day. They came out on day 1 and 3. We had to leave the driveway cleared for 3 days instead of the quoted 2 days. It was an inconvenience. read more

I recommend this company to anyone the team that came out to install the panels on my house, including the batteries did an amazing job hard-working very professional. We're working in the blistering heat for the whole day to get this done for me and my family. Extremely impressed grateful thank you so much. read more

I could not have had a more positive experience with this company. Their workers were respectful, professional, and tidy every minute that they were on the job site they remembered that it was also my home and they were continuously, joyful, and enjoyable to be around all day. They they did their work so efficiently that they were done early and absolutely went above and beyond at every point. I cannot recommend them anymore highly. read more

Installation was very smooth, finished in one-day. Answered all my questions, worked with me in placement of power boxes because of future fence work. They arrived at 7:00 am, 2 hrs before the start time I was given; but I am sure they were only following orders. Highly recommend Axia, and appreciate the job they did. read more

Love Axia they did an amazing job with my cousins house! He only pays $5 a month to pge after the install and they dropped his bill form $400 down to $220. Great work to the install team read more

Axia by Qcells - Axia Solar - Solar Installation Near Me - Irvine, California

Make this a 4-1/2. Once we got scheduled, the installers were excellent. I would give them a 5. However, it was quite difficult getting on the project schedule for our solar battery project by 12/31/25 for rebate reasons. Communications with Axia was frustratingly sporadic in Q4 2025 given the rush before year end, and it was clear they were overwhelmed with projects. We had to reach out several times to get status. Hopefully that won't happen again for other customers now that the 2025 rebate expiration is past. read more

They are very professional and deliver great customer service. Since the beginning of the project to full completion, they kept me informed on every aspect of it. read more

THIS IS A SCAMMY POORLY RUN SOLAR OUTFIT--DO NOT USE! SAVE YOURSELF THE HEADACHE!! This is a repost, as my last review disappeared. This company has major huge huge accountability problems. We've been overcharged for solar for about 7 months, for the whole time our system was operational. Not once was our LADWP bill zero, as we had been promised. We are actually paying more for power than we did before the panels, when you include the leasing of the panels. Getting to the bottom of this issue has proven to be an incredible headache. Every few days I write or call trying to get help, it's such a waste of time and energy. I feel stupid that I thought this was a good idea. But I did read reviews on Yelp and Google before I signed my 25 year contract. But now that my review has been taken down, I realize that I was never seeing the whole picture. Sad, I really wanted to do something better for the environment and save some money on power. Our system was sold to us by Yobi Guobadia, who promised (IN WRITING) zero to very low electricity bills. Jaylin Batiste led the install. Yobi has not responded to any emails or texts in months, Jaylin responds occasionally to say that the technical issues we have been having are not her department and that she cannot help us. I have no one else to contact, I've asked them both to give me the contact of someone who could help us figure out what's going on with the panels + get a refund for the months of overpayment. My requests are ignored, or I'm referred to a general service email that has been flaking out on us for the past 7 months. It seems like the main issue is that this company is actually a Frankenstein of Hem Solar, Qcells, Axia, with the leasing of the panels now controlled by a company called EinFin. We finally got a technician to come out to help us get our monitoring back online, he was from a totally different company called Meyers. He got me the number of a technician located in Houston from Qcells, this technician said Axia is the most responsible for the system. No one takes responsibility. My next step is going to be lodging a complaint with the city, and having a lawyer talk to me about what we can actually do with this terrible 25 year contract. And I will be checking on this review to see if it disappears again. read more

Jose Ortiz from Axia by Qcells was our sales associate and he did a great job explaining the solar installation process, the cost depending on which plan you choose, and was with us the entire way until we were ready to operate. He was dependable and easy to reach -- I appreciated the in-person visits and his general friendliness. If you need a knowledgable sales person to speak with, definitely ask for Jose! read more

I am updating my original 1-star review to provide a complete picture of my experience with Axia by QCells, as there have been significant developments. After weeks of silence, I was finally contacted by Axia's support team via email. They acknowledged the recurring issue where my system's battery would not charge for days at a time and agreed to send a technician to my home. It's also a fact that someone from their team reached out to me here on Yelp after my review was posted. While I have no proof that my review prompted this contact, the communication began after a long period of unresponsiveness. In the meantime, before the technician was scheduled to arrive, I performed a hard restart on the system myself, which appeared to resolve the charging problem temporarily. The technician arrived a day later as promised. I want to give him credit--he was professional, knowledgeable, and thorough in his inspection of the entire system. He mentioned that in addition to his visit, he believed the office had pushed a remote firmware update to my system, which likely provided the permanent fix. Since his visit and the update, the system has been working correctly and the battery is charging as expected. My Final Conclusion: This experience has changed my perspective slightly. It appears Axia / QCells is not a company that will abandon its customers forever, and for that, I've raised my rating. I am no longer feeling completely alone with a broken system. However, the immense difficulty I had in getting any response is a serious problem. The communication breakdown after installation is real. My advice for any potential customer is this: Before your project goes live, you MUST demand a direct, reliable contact or service number specifically for future technical support. The sales and project management contacts, while great initially, were not the right channel for my post-install technical issues, which led to weeks of silence and frustration. Bottom Line (Updated): I'm raising my review to 3 stars because they did eventually resolve the issue, and the system is now working as promised. The field technician was excellent. However, the support process is deeply flawed. It shouldn't be so difficult to get help for a major investment like a solar system. Axia needs to provide a clear and effective support channel to all customers from day one. read more

The team came and installed the equipment and was very professional. They were nice and informative all my questions and told me to what my next steps would be. I am very happy with the whole process from beginning to end. Thank you. read more

Terrible service. We have had panels installed for more than 7 months just to know that Edison never received certificate to operate. We tried contacting via email, left multiple voicemails and we never get a returned call nor response. Beware of this company. It's very frustrating that a company whom we relied on did not give the expectation that was being presented. read more

Had the same issues you see around. -Tough to get them out to work on the install, took about 7 months and missed the end of year deadline -Now having an inside and I can't get ahold of them post-install and my batteries are not supplying any power to my home Nothing about this project has gone according to plan. read more

Everything was seamless. Communication was superb. Installation was on time. Post installation follow up was good. I recommend highly.

The materials were delivered on time. The staff was on time as well. They worked as a beautiful oiled machine...installation was flawless. They took the packing material off and left our property in great condition. read more

This solar company is highly recommended. I had inquired to multiple solar companies out here in IE Riverside city, and they're the only one that was consistent. Very professional. Good at communicating with delays that are out of their hands. The installation went smoothly, their employees are very informative. They make sure that everything is explained throughly and answer questions in timely manner. I have nothing bad to say. Im glad I found them. Id give a raiting of 1000/10 read more

I used Axia by Qcells for solar with battery backup. Within 6 months my solar system went belly up. It cost me appx 33k and now it generates zero. Good luck getting in touch with anyone. Calls to the main number for post installation support 888.699.1288 go straight to voicemail - I have called several times at varying hours for the past 3 days. Always straight to voicemail, I have left several messages. No call back, nothing. The installation was a whole other debacle so I am not currently surprised based on my installation experience. Basically the customer service is as bad as it gets, they are probably severely understaffed. read more

We have a 4k PV + 10 kWh battery system from Axia that has been working and saving money on our electric bills, but if you are unlucky as we were, your experience with Axia could be a lengthy, confused saga. Axia had a good presales team, but a lot of your experience depends on the local company who is subcontracted to do your installation. By comparison, we referred a neighbor a few houses down, which seemed a good deal for both of us. His experience was much better, thanks to a different subcontractor who got it right the first time. Our system was contracted in October 2023. We expected delays because we were the first in our community so some of the rules and legal stuff had to be worked out with the HOA and settled in November. The major installation work was done February 2024. This was a somewhat disappointing experience because the inverter and the battery unit could have been located more optimally had the installation requirements been discussed ahead of time. E.g., there were some extra wire runs for grounding and emergency shutoff that could have been reduced. We were told to expect a crew to come within a week to commission the system. However, our crew apparently got laid off, and no one actually knew the state of the installation for several more months. In the meantime we were stuck in permit limbo, with some weird back-and-forth between the city inspectors and the subcontractor, so we had several rounds of inspections and corrections through early June 2024, when the Permit To Operate (PTO) was issued. At this time, Axia billed us for the rest of the contracted price, but no power was coming from the system. Trying to reach people at Axia/Qcells to resolve this, none of our initial contacts were still employed by the company. Since we weren't going to pay for a non-functioning system, we were able to get another installer crew to come at the end of June. They were able to turn on some solar production, but it was 40% of the output of my neighbor with the same hardware and same roof alignment. When we again received billing for the full balance, we paid up only 40% to get Qcells's attention. And so we had one more visit from yet another team from the subcontractor on July 25, 2024. They found mistakes in the initial team's work in February, such as a number of Tigo optimizers installed "backwards." After correcting the problems, our system was performing as expected, and we paid the remaining balance to Axia. That was too much work to make this all happen. read more

Amazing service, very quick and thorough, great work on installing and looks clean. The team was right on time and got started right away, then showed me all the features, they alsa ran through the attic which is great with no piping exposed on the roof down the side of house. read more

100% recommend!! day one of a two day installation we are already producing our own electricity!!!

Keenan at Axia was fantastic. The consultation was thorough, all my questions were answered clearly, and the entire process felt smooth and organized. Great service, great communication, no pressure. Highly recommend! read more

only slightly above a scam, do not recommend I'm writing this with a heavy heart after giving this company five months of the benefit of the doubt to make things right. First, I'll give you my take away so you don't have to read this whole long saga. This company is really communicative and customer service oriented until they get the solar panels on your house, and then if you have any problems, you probably will, it is incredibly hard to get anyone to help you. We have total sun exposure on our roof, we wanted solar panels, but we couldn't afford to put them in outright. We were told that after paying $179 a month to lease the panels from the company, we would have no electricity costs. We've now had them turned on since the summer, and we've continued paying several hundred dollars each 2 month billing cycle, making it so we're paying more money (combined with $179 a month) then we would have if we did not get the panels. Our monitoring system has turned off several times, so it's pretty impossible to understand why we are not producing the power that they said we would. I've been trying to get a technician to come out to service the system since November. When I finally got an appointment, no one showed up! I've now been trying to get a new appointment for several months. I've been talking weekly to a very nice guy from their service department (I feel somewhat trauma bonded to him, he's clearly the person dealing with probably lots of upset customers) he's tried to troubleshoot with me over the phone. When I talk to the super friendly, super communicative people who got me to enter into this crazy contract, if they get back to me at all, which most of the time they don't, they refer me to the same email and service number that I've been trying with no help for five months. I'm happy to say that for the first time, my electricity bill this cycle was much much smaller. It wasn't nothing, as I had been told it would be, but it was pretty low. I've written to everyone I can possibly think of to try to get a refund of the almost $700 we've paid in excess electricity charges since getting the solar panels, but no one will address that with me. In the meantime, our monitoring system continues to be off-line, so if we start getting charged these outrageous amounts for solar in the future, I won't be able to provide any data as to what is going wrong. It's really a shame. I was trying to make a better choice for the environment, but I must've worn everyone to stay away from this company. read more

I used Axia for my solar needs (panels, battery, inverter etc.). Start was good, getting the solar installed took us time but that is to be expected when everyone was trying to get it installed before end of 2025 for tax credits. After it was installed, the quality of support I have received has been poor. Their Q Home app was not working correctly, showing incorrect readings. But the biggest shock was when after using the solar for the first full billing cycle, I got a $400 bill from SoCal Edison. This was a 250% increase compared to same month last year. It was as if I had no solar and I'm paying even more. It is very frustrating to see a bill that high when you've spent more than $30k installing the solar. My project coordinator has told me that she can't do anything as the project has closed on her side (even though solar has not worked as expected even for a single day) and that I need to reach out to Axia service team, who have not been great in responding. I feel stuck. I had gone with them because they are a big company, had competitive prices and a manufacturer that does everything including installation. But so far my experience has been poor dealing with them. My advice to anyone reading this is go with another company, even if they are charging a little bit more money. It's not worth the hassle and risking it with such a big investment. read more

We've had a really wonderful experience with Axia. Jose walked us through all the steps and took the time to explain everything extensively and answer my questions thoroughly. It's been a very smooth process so far. We've had the panels up for almost a week now and I'm pretty locked in on the app tracking how much energy we generate vs consume. I will circle back in a few months and update the review if anything comes up but I feel well supported by Axia at this time. read more

I wish I could recommend Axia, and I wish we had read these reviews before signing on. We had not considered solar until a salesman showed up at our door. Initial meetings were positive and everything seemed to be laid out with details. Our rep for the pre install phase was good at keeping us in the loop. Nine panels were installed on the roof (we did not get a back up battery). The wiring was not completely pushed into our electrical box so that was an issue but they fixed it. The system was powered on at the beginning of October, but Axia claimed we hadn't received our permission to operate (PTO) from the city. After several weeks of back and forth with our rep, it was confirmed that we were indeed powered on. The only way to check the energy savings and solar production is through an Axia app, which we have not been able to install for over a month. WE have figured out our system cannot connect to the wifi (it's a hardware issue), which is why we can't get the app. We've sent numerous emails and messages and begged (now demanded) for proof from Axia that our system has been functioning properly. We paid our first month's solar bill. It's now been almost 2 months of ZERO communication back from Axia -- our rep is now stating how disappointed and frustrated he is with the company. So...we have a solar system, we think it's working (but no one can provide proof of that), we have no way to check our solar production, and we are now paying the monthly bill (which is also $2 more than what was stated in the contract). If anyone has a direct phone number that will connect me to an Axia human that can help us, I'd appreciate it. We are very much regretting signing on with Axia. read more

Great service. Whenever questions or concerns arose the team at Axa and the manager of my account was there to. Explain everything to me. I am appreciative and looking forward to the future with solar power and savings as a single mom. Ease, affordability, manageability are very important to me, so I have time with my son. read more

The process of ordering a solar system is complex. It takes a team effort to guide the customer, me, assess the installation options and manage the different contractors. Miko Gray, Stephanie Slaugh and Elizabeth Noyes worked tirelessly and patiently to keep the project on track. Thank you! Yong read more

Axia has been great to work with. Everyone is very patient and professional. The process is smooth!

Great experience. Little slow getting started, but once project handed over to Jaylin Batiste as manager, things took off. Jaylin prompt replies were very helpful read more

Our bills have doubled if not tripled after going solar with Axia / Qcells. My husband and I fight constantly because I pushed us to get solar. We will have trouble selling our house some day due to our contract. We are expected to lose over $140,000,00. On the sale of our home. This is an absolutely heart breaking what these companies get away with. read more

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TERRIBLE EXPERIENCE (1) Installation was completed almost two months later than promised. (2) OUR TOTAL ENERGY BILL (SoCal Edison + QCells) DOUBLED AFTER INSTALLATION. (3) When grid power went out, "battery backup" only kept three lights and two outlets going. Meanwhile, our neighbors, with solar installed by a competitor, had full power everywhere. We were told this would be fixed... but it's been 3 months and nothing has happened. (4) Customer service is terrible. Multiple people have referred our complaints to other people, but still nothing's been done. AVOID THIS COMPANY! read more

be careful of this company. we got solar from axia qcells company only because the company we where going with went bankrupt. axiz qcell they took over the contract. as soon as panels where on there hands for the money where there.. the panels are not working rigth and we have given them more then 6 months of emails phones calls. and still waiting. got email saying they would have a guy out monday or latest by tue, this was over a month ago..also would give them zero stars if i could. jonina gudmars read more

I am very excited to finally be able to afford going green through Axia by QCells and to be able to add solar panels to my roof. One of the best decisions I have made as a home owner. Keenan was amazing and walked me through the whole process very patiently and professionally. I am looking forward to not seeing my electric bill double with the next few years. read more

they -installed incorrect equipment, it's been a month and they haven't fixed the issues or even turned the system on, they just keep saying they'll come by someday. Hiring them was a huge, huge mistake read more

If I could give ZERO stars I would!! I am a disabled veteran on a fixed income. Having to deal with this solar company that has been hell from day 1. Please contact me before signing anything 6268482571. If you need help filing complaint with CSLB please contact me as well. See attachments to see what you would pay before and after signing up!!!! REPEAT DO NOT use Axia / Qcells Solar!!! Update 10/29/25 got another bill and this company literally put solar on my root undersized. I never wanted solar but went with it because they said they could put the panels on the side of the house that isn't seen only and lit will over power what we use. I explained to the sales person and engineer that the panels they put up wouldn't be enough but they showed me fake graph to proceed with the project and screw my family. Now I pay Edison still and enfin which now I pay $400 a month more then I was without this. Please call me before you sign with this company. This company doesn't care about the customers they just care about making a sale no matter if they are knowingly screwing you over... I will be moving forward with legal action due to this constant deceiving, lying and totally dropping the ball on our install which started 3/29/2025 and 10/29/2025 this finely cleaned up their wires hanging off my house. read more

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