I had a great experience with axis from beginning to end, they were very polite, detailed and direct, kept in contact as needed, and when the crew showed up did their job very professionally, in a timely manner, and did so with great attitudes. I would highly recommend these guys for solar system installation read more

Sales manager is excellent, explained and find you the best saving, easy to get a hold of and talk to. Installation is very good, came and finished on time, vey polite Very happy with the company read more

My system was installed back in May but has yet to be activated. They install failed inspection and I can't get a reason as to why, and because the system failed inspection PG&E won't install the backup switch. Axia has already been paid, so they don't seem to care and they don't return any of my calls. I'm looking into what legal action I can take. read more

I am extremely disappointed with my experience with Axia Solar, particularly the lack of urgency and accountability regarding serious electrical safety concerns following work performed at my home. Since the installation/work was completed, I have experienced ongoing electrical problems, including breakers repeatedly tripping and outlets sparking. Most recently, the GFCI in my home appears to have burned out. I also discovered electrical components in my home office that were left unplugged/improperly connected after work was performed. These are not minor cosmetic issues. These are electrical safety concerns inside my home. What has made this situation even more frustrating is the lack of communication from Axia Solar. I have called repeatedly, left messages, and attempted to get assistance, but my calls have not been returned and it is extremely difficult to get anyone on the phone. I work from home, and the electrical issues are now affecting my office as well. I should not have to repeatedly chase a solar company to address potentially dangerous electrical problems following work performed at my property. If you are considering Axia Solar, I strongly recommend documenting everything -- who performs the work, contractor license information, permits, inspections, photographs, service requests, emails, and every attempt you make to contact the company. I will update this review if and when Axia Solar responds and takes responsibility for properly addressing these electrical safety concerns. In addition to all this, Axia has my profile set up incorrectly with Enphase, which is the company that monitors the solar panels. My solar panels were not reporting any data for the last three months, and I was never notified because Axia has their monitoring email address on file under my profile. Hence, they were getting the notifications and never notified me. Therefore I was left paying full price electric bill for the 3 hottest months of the year. Extremely disappointed. read more

Axia by Qcells - Purposely capped off. - Solar Installation Near Me - Irvine, California

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Very clean and professional look. The panels are sleek and are out of sight from the front of the house.. job was finished in about half a day. Happy that they were able to install the battery on the outside of the house out of sight instead of going into the garage. read more

Axia by Qcells - Batteries - Solar Installation Near Me - Irvine, California

My panels stopped working two months after they were installed and paid for. Axia ignores my voicemail and email. They answered the phone today and when I told them this was regarding a repair, they hung up on me. I called right back and it went to voicemail. I am planning on pursuing legal action with the Contractors' State Licensing Board. read more

Axia by Qcells - Side of my house - Solar Installation Near Me - Irvine, California

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Axia Solar sells a great product. Their panels have so far exceeded expectations. It was installed in a timely manner. Thanks to Tyler Kenzy and his team the installation was done professionally and in a timely manner. read more

They were very transparent about their process, schedule, timing. Always kept me in the loop about next steps, etc. and provided personal contacts if there were any questions (there weren't) The installation crew was on-time, professional, and explained all of the details. Completed everything in one day. +1 read more

Axia by Qcells - Solar Installation Near Me - Irvine, California

I'm a solar broker. I've referred clients to Axia. I will not be doing that again. Axia texted me Thursday 8/6 proposing a Saturday 8/8 install. I replied the same day: "Saturday doesn't work for us." Their subcontractor, HP Electric, came Saturday anyway. I wasn't available. Nobody called me. Because I wasn't there, the HP Electric crew ran the conduit across the front of my house at eye level -- it's the first thing you see from the driveway. Wall penetrations were cut oversized and packed with silicone. One of their own guys told me on site they could have made it look nicer, but this was easier. The county inspection failed on the racking. When I raised all of this, Axia's project coordinator told me there were "no code violations" and cited an inspection that hadn't happened yet. When I pushed on the conduit, I was told my wife had approved it. She hadn't. I was also billed for a subpanel that was never installed. Axia confirmed that in writing on 8/19. As of this review -- nearly three weeks later -- no credit amount, no date. This is a PPA, so that subpanel is baked into the price I'll be paying for the next 25 years. Three weeks in, one panel is producing 0 Wh while the other 20 produce normally. I'd flagged that the panels looked scuffed and used at install. Axia said everything was "performing as expected." Asked to fix the conduit, Axia's response was that it would need a "review of associated costs" and that I'd need my own contractor for the siding repair. If you use Axia: find out who the actual installer is, be there for the entire install, photograph everything, check every line item against what's physically on your wall, and do not sign the Certificate of Completion until it's right. I'm working through EnFin's complaints team and CSLB. read more

Useless decision. I wish I had not listened to their marketing person. I'm getting almost the same energy price I got from LADWP, but now I am committed to a 25-year loan. I may actually end up paying more. I'm still new to this, so I'm finding out about the hidden costs and issues little by little. read more

From Sales, to Technicians, to Axia team, and all those coordinating and assisting with this job, it could not have been executed more professionally. From setting expectations, ETAs, and meeting expectations, I could not have asked for more. Allow time and as promised. I've had three Solar companies execute on 4 of my properties over the last several years (5 years) and none have performed as professionally as Tesla. From Tesla direct employees to Axia/Qcells and all 3rd party associates, all was coordinated perfectly. So much so, that I will only use tesla on future homes. read more

Absolutely carefree and stressless installation process at no cost to me. Miguel Rodriguez was terrific, professional and assuring. Whole process was seamless.! read more

Installation was completed in one day. rest of process seemed very slow. I completed the paperwork in May and 5 months later I'm still not hooked up. Most of the team was great, but the person who installed the battery system was very careless. We have an 11 week old puppy and he dropped wire trimmings, pieces trimmed from conduit, screws, and gobs of stucco patch all over the ground where the dog could get them. read more

Love Axia they did an amazing job with my cousins house! He only pays $5 a month to pge after the install and they dropped his bill form $400 down to $220. Great work to the install team read more

Axia by Qcells - Axia Solar - Solar Installation Near Me - Irvine, California

I could not have had a more positive experience with this company. Their workers were respectful, professional, and tidy every minute that they were on the job site they remembered that it was also my home and they were continuously, joyful, and enjoyable to be around all day. They they did their work so efficiently that they were done early and absolutely went above and beyond at every point. I cannot recommend them anymore highly. read more

They did an excellent job cleaned up after themselves. The only reason I didn't give them a 5 is because we were not told that they wouldn't be out the second day. They came out on day 1 and 3. We had to leave the driveway cleared for 3 days instead of the quoted 2 days. It was an inconvenience. read more

I recommend this company to anyone the team that came out to install the panels on my house, including the batteries did an amazing job hard-working very professional. We're working in the blistering heat for the whole day to get this done for me and my family. Extremely impressed grateful thank you so much. read more

Make this a 4-1/2. Once we got scheduled, the installers were excellent. I would give them a 5. However, it was quite difficult getting on the project schedule for our solar battery project by 12/31/25 for rebate reasons. Communications with Axia was frustratingly sporadic in Q4 2025 given the rush before year end, and it was clear they were overwhelmed with projects. We had to reach out several times to get status. Hopefully that won't happen again for other customers now that the 2025 rebate expiration is past. read more

Installation was very smooth, finished in one-day. Answered all my questions, worked with me in placement of power boxes because of future fence work. They arrived at 7:00 am, 2 hrs before the start time I was given; but I am sure they were only following orders. Highly recommend Axia, and appreciate the job they did. read more

They are very professional and deliver great customer service. Since the beginning of the project to full completion, they kept me informed on every aspect of it. read more

The bad reviews for this company are accurate. Axia repeatedly failed to deliver on their promises. They delayed and delayed plan submittals and then rushed the install using unapproved and outdated plans. Failed inspection and delayed PTO for months as a result. Also installed electrical demand sensor on a solar panel production leg creating giant electric bills when we had ZERO demand for grid power. Said they would fix the problems and then stop returning phone calls and emails. Unreliable people and unreliable company. Do not do business with them. read more

I am updating my original 1-star review to provide a complete picture of my experience with Axia by QCells, as there have been significant developments. After weeks of silence, I was finally contacted by Axia's support team via email. They acknowledged the recurring issue where my system's battery would not charge for days at a time and agreed to send a technician to my home. It's also a fact that someone from their team reached out to me here on Yelp after my review was posted. While I have no proof that my review prompted this contact, the communication began after a long period of unresponsiveness. In the meantime, before the technician was scheduled to arrive, I performed a hard restart on the system myself, which appeared to resolve the charging problem temporarily. The technician arrived a day later as promised. I want to give him credit--he was professional, knowledgeable, and thorough in his inspection of the entire system. He mentioned that in addition to his visit, he believed the office had pushed a remote firmware update to my system, which likely provided the permanent fix. Since his visit and the update, the system has been working correctly and the battery is charging as expected. My Final Conclusion: This experience has changed my perspective slightly. It appears Axia / QCells is not a company that will abandon its customers forever, and for that, I've raised my rating. I am no longer feeling completely alone with a broken system. However, the immense difficulty I had in getting any response is a serious problem. The communication breakdown after installation is real. My advice for any potential customer is this: Before your project goes live, you MUST demand a direct, reliable contact or service number specifically for future technical support. The sales and project management contacts, while great initially, were not the right channel for my post-install technical issues, which led to weeks of silence and frustration. Bottom Line (Updated): I'm raising my review to 3 stars because they did eventually resolve the issue, and the system is now working as promised. The field technician was excellent. However, the support process is deeply flawed. It shouldn't be so difficult to get help for a major investment like a solar system. Axia needs to provide a clear and effective support channel to all customers from day one. read more

Axia has been awesome to work with. They promised to handle all the details and work with the county and the power company, and they were true to their word. When obstacles came up with the county or the power company, they handled them and sent me an update email to keep me apprised of where we were in the process. I highly recommend them. read more

Don't waste your time and money with this company. I got solar panel installed last Nov'25. They had tough time installing solar panel as per city code. Failed inspection 2 times. Finally inspection passed but has been 8+ months already and still waiting to get PTO. Apparently mistakes in permit submitted resulting in delays. Communication is poor and any response lacks clarity. Meanwhile, neighbors who had solar panel installed by other contractors this year already have PTO. This delay is costing me money and time. Save yourself this trouble and just go with other companies for installing. read more

Project planning, execution, and communication were all excellent! We also had QCells do a major upgrade of our electrical panel as we plan for future electrical additions to the house such as a tankless water heater and a heat pump furnace. The workers all clearly knew what they were doing and were all highly professional and communicative. It was especially nice not to have to worry about the permitting and inspection process. QCells managed every aspect of that. We were kept in the loop at every stage. We would definitely hire QCells again if we ever want to upgrade the system installed which included 13 solar panels with micro inverters, Testla storage battery, and the various boxes needed to make automatic electrical switch-over during future outages as well as for seamless transition among various sources of power (roof, battery, grid). read more

THIS IS A SCAMMY POORLY RUN SOLAR OUTFIT--DO NOT USE! SAVE YOURSELF THE HEADACHE!! This is a repost, as my last review disappeared. This company has major huge huge accountability problems. We've been overcharged for solar for about 7 months, for the whole time our system was operational. Not once was our LADWP bill zero, as we had been promised. We are actually paying more for power than we did before the panels, when you include the leasing of the panels. Getting to the bottom of this issue has proven to be an incredible headache. Every few days I write or call trying to get help, it's such a waste of time and energy. I feel stupid that I thought this was a good idea. But I did read reviews on Yelp and Google before I signed my 25 year contract. But now that my review has been taken down, I realize that I was never seeing the whole picture. Sad, I really wanted to do something better for the environment and save some money on power. Our system was sold to us by Yobi Guobadia, who promised (IN WRITING) zero to very low electricity bills. Jaylin Batiste led the install. Yobi has not responded to any emails or texts in months, Jaylin responds occasionally to say that the technical issues we have been having are not her department and that she cannot help us. I have no one else to contact, I've asked them both to give me the contact of someone who could help us figure out what's going on with the panels + get a refund for the months of overpayment. My requests are ignored, or I'm referred to a general service email that has been flaking out on us for the past 7 months. It seems like the main issue is that this company is actually a Frankenstein of Hem Solar, Qcells, Axia, with the leasing of the panels now controlled by a company called EinFin. We finally got a technician to come out to help us get our monitoring back online, he was from a totally different company called Meyers. He got me the number of a technician located in Houston from Qcells, this technician said Axia is the most responsible for the system. No one takes responsibility. My next step is going to be lodging a complaint with the city, and having a lawyer talk to me about what we can actually do with this terrible 25 year contract. And I will be checking on this review to see if it disappears again. read more

Jose Ortiz from Axia by Qcells was our sales associate and he did a great job explaining the solar installation process, the cost depending on which plan you choose, and was with us the entire way until we were ready to operate. He was dependable and easy to reach -- I appreciated the in-person visits and his general friendliness. If you need a knowledgable sales person to speak with, definitely ask for Jose! read more

The materials were delivered on time. The staff was on time as well. They worked as a beautiful oiled machine...installation was flawless. They took the packing material off and left our property in great condition. read more

Terrible service. We have had panels installed for more than 7 months just to know that Edison never received certificate to operate. We tried contacting via email, left multiple voicemails and we never get a returned call nor response. Beware of this company. It's very frustrating that a company whom we relied on did not give the expectation that was being presented. read more

The team came and installed the equipment and was very professional. They were nice and informative all my questions and told me to what my next steps would be. I am very happy with the whole process from beginning to end. Thank you. read more

They are professional, hardworking knowledgeable people. Done the job very fast Explained all technical details and next steps to be done to finish the project read more

Had the same issues you see around. -Tough to get them out to work on the install, took about 7 months and missed the end of year deadline -Now having an inside and I can't get ahold of them post-install and my batteries are not supplying any power to my home Nothing about this project has gone according to plan. read more

This solar company is highly recommended. I had inquired to multiple solar companies out here in IE Riverside city, and they're the only one that was consistent. Very professional. Good at communicating with delays that are out of their hands. The installation went smoothly, their employees are very informative. They make sure that everything is explained throughly and answer questions in timely manner. I have nothing bad to say. Im glad I found them. Id give a raiting of 1000/10 read more

Everything was seamless. Communication was superb. Installation was on time. Post installation follow up was good. I recommend highly.

I agree with Bob C.--the bad reviews are accurate. I have nothing but regret in going with Axia, it was a monumental mistake. The first rain revealed they had damaged my new roof, leaving shingles they had removed on my roof so I wouldn't see them. The water leak resulting from the new hole in the roof caused substantial ceiling damage in the room below. Initially I could reach someone, they sent a kid to just shoot calk in the hole on the roof. (It will cost me $800 to have a licensed roofer fix it properly!) Because all of this happened the week before Christmas, we agreed to address the ceiling repair in the new year. Well, I could never reach them again. I have called countless times over the last 8 months and never have been able to speak with anyone --except a hostile secretary once. I am beginning to think they are a fictitious business! Yes, the installation went well (so I thought), they are smooth and courteous long enough to get a good review but will quickly drop you in the dust. When I had second thoughts before the installation, a guy from corporate called me assuring me everything would go swimmingly, they would always be there, my electric bill would be @$50 all summer, AC all the way! LIES LIES LIES! Instead, my electric bill has been near $300 each month--of course before the $7.41 credit I received from the electric company. When I called the electric company to ask them what was going on with such a small solar credit, they told me I needed to talk to my solar company. Well, that apparently is impossible. So I have spent all this Money for a damaged and now leaking new roof, $$$ in a damaged ceiling, a high electric bill and a completely unresponsive company. New buyers beware and run from Axia. Money is the bottom line and as soon as they have yours they are gone. Legal action is my only next step. read more

We have a 4k PV + 10 kWh battery system from Axia that has been working and saving money on our electric bills, but if you are unlucky as we were, your experience with Axia could be a lengthy, confused saga. Axia had a good presales team, but a lot of your experience depends on the local company who is subcontracted to do your installation. By comparison, we referred a neighbor a few houses down, which seemed a good deal for both of us. His experience was much better, thanks to a different subcontractor who got it right the first time. Our system was contracted in October 2023. We expected delays because we were the first in our community so some of the rules and legal stuff had to be worked out with the HOA and settled in November. The major installation work was done February 2024. This was a somewhat disappointing experience because the inverter and the battery unit could have been located more optimally had the installation requirements been discussed ahead of time. E.g., there were some extra wire runs for grounding and emergency shutoff that could have been reduced. We were told to expect a crew to come within a week to commission the system. However, our crew apparently got laid off, and no one actually knew the state of the installation for several more months. In the meantime we were stuck in permit limbo, with some weird back-and-forth between the city inspectors and the subcontractor, so we had several rounds of inspections and corrections through early June 2024, when the Permit To Operate (PTO) was issued. At this time, Axia billed us for the rest of the contracted price, but no power was coming from the system. Trying to reach people at Axia/Qcells to resolve this, none of our initial contacts were still employed by the company. Since we weren't going to pay for a non-functioning system, we were able to get another installer crew to come at the end of June. They were able to turn on some solar production, but it was 40% of the output of my neighbor with the same hardware and same roof alignment. When we again received billing for the full balance, we paid up only 40% to get Qcells's attention. And so we had one more visit from yet another team from the subcontractor on July 25, 2024. They found mistakes in the initial team's work in February, such as a number of Tigo optimizers installed "backwards." After correcting the problems, our system was performing as expected, and we paid the remaining balance to Axia. That was too much work to make this all happen. read more

Keenan at Axia was fantastic. The consultation was thorough, all my questions were answered clearly, and the entire process felt smooth and organized. Great service, great communication, no pressure. Highly recommend! read more

I used Axia by Qcells for solar with battery backup. Within 6 months my solar system went belly up. It cost me appx 33k and now it generates zero. Good luck getting in touch with anyone. Calls to the main number for post installation support 888.699.1288 go straight to voicemail - I have called several times at varying hours for the past 3 days. Always straight to voicemail, I have left several messages. No call back, nothing. The installation was a whole other debacle so I am not currently surprised based on my installation experience. Basically the customer service is as bad as it gets, they are probably severely understaffed. read more

We've had a really wonderful experience with Axia. Jose walked us through all the steps and took the time to explain everything extensively and answer my questions thoroughly. It's been a very smooth process so far. We've had the panels up for almost a week now and I'm pretty locked in on the app tracking how much energy we generate vs consume. I will circle back in a few months and update the review if anything comes up but I feel well supported by Axia at this time. read more

100% recommend!! day one of a two day installation we are already producing our own electricity!!!