My experience with this company was beyond disappointing it was one of the most frustrating…read moreprofessional interactions I've ever had. What they advertise about integrity, transparency, and "family culture" could not be further from what I experienced. Communication was inconsistent, expectations were misrepresented, and accountability was almost nonexistent once issues started surfacing. Cory Tona is presented as the visionary leader and driving force behind the organization, which makes the operational failures even more concerning. Leadership sets the tone for how a company operates and based on my experience, the tone here is disorganization, deflection, and lack of responsibility. On top of that, I became uncomfortable with what I felt were blurred professional boundaries. I noticed Cory viewing and engaging with my personal social media in a way that felt inappropriate given the business context. It added another layer of discomfort to an already negative experience and came across as unprofessional. I felt misled throughout the process, and attempts to get clarity or resolution were met with delays, vague responses, or complete avoidance. That alone speaks volumes about how clients are actually treated once you're already engaged. After doing additional research, I realized I'm far from the only one who's had a negative experience. The pattern of complaints from others mirrors my own which makes it hard to view this as an isolated situation. If you're considering doing business here, I would strongly urge you to proceed with extreme caution and thoroughly explore other options first. Based on my experience, I would not recommend this company to anyone. 1) BBB status + rating * BBB states "TheLender is NOT a BBB Accredited Business" and shows a BBB rating of F, listing reasons including failure to respond to complaints. 2) Pennsylvania regulator consent order + fine (licensed issue) * The Pennsylvania Department of Banking and Securities entered a Consent Agreement and Order (July 2022) stating it believed Hometown Equity Mortgage, LLC operated in violation of Pennsylvania's Mortgage Licensing Act by engaging in mortgage servicing activity while not licensed as a Mortgage Servicer, and the company agreed to pay a $4,200 fine. 3) HUD Mortgagee Review Board settlement (FHA admin action) * The Federal Register lists Hometown Equity Mortgage LLC (Lake Forest, CA) as entering a settlement agreement that included a $5,000 civil money penalty, noting the settlement did not constitute an admission of liability or fault. 4) Litigation exists (public dockets) * A federal case titled Lender LLC v. Hometown Equity Mortgage LLC (d/b/a TheLender) appears in public docket listings (filed 2022). * Another federal case Edry v. Hometown Equity Mortgage, LLC (d/b/a THELENDER) appears in public court documents (Nevada).

Absolutely the worst company I have ever dealt with. From the beginning, the communication was…read moremisleading, unprofessional, and felt intentionally deceptive. Every step of the process came with hidden issues, unexpected fees, changing information, and constant runarounds. It honestly felt like they cared more about squeezing every dollar possible out of customers than actually helping people. The level of transparency was terrible. Promises were made and then suddenly changed at the last minute, creating unnecessary stress and confusion. Trying to get clear answers was nearly impossible because nobody seemed willing to take accountability. The entire experience felt dishonest and predatory. I would strongly recommend anyone considering working with this lender to read the fine print carefully and explore other options before signing anything. This was one of the most frustrating and disappointing business experiences I've ever had.

Franco was exceptional from the start and took great care throughout the process. He made it…read morehappen when others didn't. Very grateful and highly recommended!

I love working with Coast 2 Coast. Steve and Franco have completed three of my loans since 2020…read more Any time I have issues regarding a loan, I call them for help and it 100% never disappoints. This last refinance was saving me from a nightmare loan with Lakeview/Mr. Cooper. Franco walked me through the numbers and all my questions - fast responses with professionalism and just nice to have true human service. Nowadays with automated /AI on the other line or international call centers, finding businesses like Coast 2 Coast is so rare. Do not hesitate to reach out to them. I'd give them 10 stars if I could :)

I worked for LoanDepot for a few years since I was in the mortgage industry for a while. I really…read moredid enjoy working here. Everyone was really nice a little out there lol! I don't know if the loans were legit since you know mortgage is a bit up and down. However I did enjoy working here and the people I worked with. Have a really beautiful day!! Be kind to everyone life is way too hard!!!

Yes loan depot can help you get a mortgage loan. That is what I expected. But, I've had nothing but…read moreglitches on their website to try to do the simplest tasks like setup autopay or schedule paperwork returns. So yes, they will provide you the service, but make sure you are ready to deal with some snags. That is my review

An absolutely fantastic experience with Full Circle Home Loans. My first person of contact was…read morewith Tiffany who was incredibly informative, authentic, and responsive. After talking with Seth, there was zero doubt in my mind this is the team I want to be a part of. The group has been outstanding from beginning to end with getting the second home loan. It feels incredibly personal and they are most definitely there to hold your hands and encourage you. I had a bit of a panic attack one day during the process and reached out to both Seth and Tiffany. They were able to bring me back down to Earth, reassure me, and bring me back to feeling excited. This was exactly what I needed. Short term rentals are still very new to me but if you need a team to get you through this, this group is the one. Cannot wait to continue to do work with them.

The only mortgage lender I would use from here on out. Seth is honest, knowledgeable, and truly…read morecares for his customers. He spoke to me about some concerns about the deal to make sure I was aware, and I don't think any other lender would have done that because they would just want the deal. They have competitive interest rates and even matched the fees I quoted. His team, Summer and Bernie, were organized, communicative, and so quick that we were able to close in 21 days. Can't thank them enough.

I normally don't write reviews, however, after my 2nd financing need and experience with Shane &…read moreSynergy has been outstanding. Shane has help me and my family achieve our financial goals by getting us the best rate possible. Shane is thorough in explaining the available options and it is constantly following thru on the process making the experience seems-less. Shane went above and beyond as to answering after hours and while he was on vacation. I will definitely recommend Shane & Synergy to my friends and family.

Shane and his team have assisted several of my clients with their loans for their home purchases…read moreand refinances. They are fast and efficient, and their team is very on top of things. They also have really good rates. I highly recommend them if you are looking for excellent service!!!

James Heritage, the branch manager, along with Autoland, especially Ulysses, were nothing short of…read moremiracle workers. I told them I wanted a reliable vehicle that was also quick and fun, and James communicated that to Ulysses right away. Within just a few hours, I was driving out of OCCU in exactly the kind of car I had hoped for. They even stayed past closing to make sure everything went smoothly. I truly appreciate the hard work they put in and highly recommend them to anyone looking for great service.

After Orange County Credit union changed their website, I am no longer able to Navigate the Site…read more After one month of them ignoring this I posted a poor yelp review that spiked their attention. They put me in touch with a fixer who assured me he would stay in contact and get this fixed. He did this for a week claiming their team was working on it. His last email was how I need my Mac book operating on at least OS 11. I informed him with a picture that I am operating on Tahoe OS 26 Then he said that this is not true! Saying I was below OS 11. Basically calling me and my computer a liar. Now I have not heard a peep from them. This is so unprofessional- Do Not Bank with these people . Especially if you have an up to date Mac book. They obviously do not know what they are doing and they are dealing with peoples money. If you plan to use a MacBook Pro for online banking it probably is not going to work at this bank and they are too lame to fix the problem. In general I'm worried about someone hacking their website if they can't solve the other issues with their new website

Cade made it easy and fast with exactly what we asked for! Thanks Cade! We'll be back!read more

Eric helped us through the whole process explaining every step, and he got us a great deal. Would…read morerecommend to anyone

Thank you, Mike Miller, for working with us. I had a conversation with my carpool buddy and asked…read moreif she knew of any lenders, she immediately referred you. She said so many positive things about you, and so when we reached out to you at the very end of January, and you immediately replied back with answers to our many questions, along with estimates and rates, we knew we could trust that you would get the work done. You funded us in less than a month and while we were on emergency leave, the paperwork was set to be recorded. We liked that you thought out of the box, yet explained to us what we needed to do on the more complicated items We appreciate your honesty and integrity in working out a loan for us that we are extremely happy with. JK Chang

Matt Wright and Jen Madden are a dynamic duo! They got us a great loan, worked efficiently and…read morequickly and had terrific communication with us throughout the process. From start to finish was under 2 weeks and we were thrilled. Will definitely use there services again and highly recommend them!

Beau went through several scenarios for my investment property purchase and kept on top of all my…read moredeadlines and outstanding documents even for my quick close. Would recommend!

It was a pleasure working with Drew and Beau. Drew did an excellent job helping me get approved and…read moresuccessfully purchase our home. This is a great company, and I would definitely recommend them to others.

Glenn was recommended to me by a friend, and I am so thankful he did. Glenn is an absolute rock…read morestar! Since this was my first home, he coached me through the process of applying for a loan and closing on a condo. He was extraordinarily patient, and made sure I understood all my options and their effects. Everyone involved in the transaction was impressed with Glenn's speed, diligence and attention to detail. With his help, I was able to secure a loan significantly under market average and had a remarkably smooth closing process. He really went above and beyond for me, even finding a better deal on home insurance than I could on my own! I can't recommend Glenn enough. He'll make sure your home purchase goes smoothly, and save you money while doing it.

I've worked twice with Glenn Daynes on refinances. He made the process so easy. Thank you for your…read moreprompt responses to my questions and your professionalism. I absolutely recommend First Financial and Glenn! Simply top notch!