Keep in mind you are paying for convenience! Easy in and out no waiting in long lines and there's…read moreplenty of parking spots right by the front door.

Walked in to get a key made! Half way to the counter I realized I'd forgotten my key! Walked back…read moreout to my car to get it. Came back inside and the cashier says I need to put my back pack upfront. Mind you I was just in there and they said hello, can I help you find something..... I'm sorry what? I have a purse not a backpack. He says I still need to put it in there. I'm sorry people steal but I'll be damned if I shop at a location that tells me I have to put my purse in a locker. No longer will I use this location! Maybe if they said something the first time I may have went and put my purse in the car. But please tell me how the F I pay if I can't have my purse!

Ethan, Trevor and Jordy were all super nice and helpful!…read moreMassive selection, excellent quality and good value on every product imaginable. I could browse in this hardware store for hours.

Excellent service, attentive and knowledgeable and friendly staff. There is always someone…read moreavailable to help with any project.

Got a second key made here and it was cut completely wrong. Do not recommend getting keys made here.read more

This is actually a great little store. We had moved into a new house & was installing a dishwasher…read morebut didn't have everything. I was so thankful they were open on Sunday. I was very surprised to see how much they had, very clean, everyone was helpful. I did not find prices to be sky high due to being a small town store. I brought my "big store" list of like 5 things we needed for different reasons & they had everything. We will most definitely be trying to do our business here rather than a box store.

I needed to construct a carrier for Kites for Air Travel next month…read more I found a pre cut length of 4 inch PVC the right length and just needed two ends. It will come together for under 18.00 and last a lifetime. Came out fine.

She is so sweet and amazing she gave us the best services and will come back again so oftenread more

Went in to get a few necessities to clean our home. I mentioned to my husband that I was going to…read moreswing by a large hardware store when he suggested I go to Ace Hardware. We prefer to support small businesses when we are able to I was pleased by the suggestion. I went into the store to shop and wasn't greeted...no big deal. In the aisle, the two make employees broke their conversation to see if I needed assistance. I did not. I found the store to have an adequate selection albeit not exactly the things I was looking for. The store is convenient, parking is convenient and it's definitely a place to stop if you need something for the house quick. My biggest complaint and the reason I won't be back anytime soon is the cashier. She barely acknowledged me at the register and was extremely dismissive. I know she was capable of speaking because I heard her conversing with the male employees about the hot weather. Maybe the only requirement for employment at this store is to fog a mirror because it's certainly not friendliness or interacting pleasantly with customers. I still love the idea of shopping small and hate to penalize a business for such poor performance by an employee. However, friendliness and customer care are definitely the weak links here.

I want to like this store, I've basically had positive experiences, but my most recent experience…read morewas bad enough to mention and cause me to hesitate visiting again. Instead of buying a simple item online (that I spent time researching), I chose to buy it in person and give the money to my local small business. I walked in and double-checked that this Ace did indeed carry the item -- plastic lids for jars (the old metal one rusted). The male cashier was perfectly friendly. He even helped me find the right area when I got confused. I'm a novice to mason jars. I don't can. Or pickle. I literally own ONE jar, which I use a lot. It was hard to believe that the small-looking lid would fit and I wanted to pick the right size, so I paused to carefully examine them (end of the aisle, my back to the register area). A middle-aged woman (curly hair) came up behind me and was very confrontational -- gruff about insisting the lids would be the right size. Usually the staff is chatty and friendly, so I tried to strike up a conversation (despite being an introvert), but she had none of it. I took my item to be rung up, along with a couple other items that caught my eye (not Mason jars). This time the cashier wasn't very chatty either. As I was being rung up, the woman (now behind me at the registers, but addressing another employee) LOUDLY announced that she'd discovered missing merchandise...she stated these facts TWICE and as if lecturing the other employees. Ma'am, I hope you all reviewed the security footage and enjoyed finding that I stole NOTHING. In fact, I bought a whole package of lids, and other merch, when I only needed ONE silly lid (they aren't sold individually at Ace). Uh, shoplifters tend to operate very differently. But, yes, the lid did fit. Hooray. On the off chance you actually didn't mean to imply I was a theif, and your coworkers were blind dolts, then you need to work on your tact and professionalism.

Came in here looking for bolts and screws. This is my first time coming in to this store. This…read moreplace has everything you need bolts, screws, patio, some bbq seasonings and etc. It has very good selection and you can also make keys here as well. Service here everyone is friendly, nice and very helpful as well. Some of the stuff they have good value and sometimes to avoid crowd as well. This place is to go because you can also find glue, silicone and etc, for your house, patio to indoor and outdoor. They got good value price and affordable as well.

I love going to Mark's Ace Hardware on Ina and Thornydale. They greet you when you walk in, ask…read moreright away if you need help, and they know what they are doing. Home Depot and Lowes need to learn from Ace Hardware. Good luck finding someone to help you. Nobody at these Big Box Stores ever want to help you.

Recommend: Yes for a SMALL Ace Hardware filled with caring Staff. Beware of the most atrocious…read moreparking lot I've seen since the 70's. And I mean atroooooocious parking! We've all been to many AH stores so the point here is that you'll walk in to an extremely if not ultra cramped store, IF you can snag one of the 7 parking spots?? It begs a serious business question, why on earth would you put an AH 'here'?? Okay, THAT being said, when you look at HOW the store is ran, I've stepped in here numerous times prior to this review and always, and I mean ALWAYS am greeted, and addressed if not numerous times if I can be helped to find anything, from almost every employee you bump into. I very MUCH appreciate that!! The store is extremely limited in stock variables when considering the other extremely large stores here in Tucson but the hospitality is top notch, IMO. Honestly, the store needs to be placed elsewhere since it's right downtown and really could bring in SO MUCH more business if repositioned, but again, that parking lot.... LOL. Anyways, great little store for sure, if you can get a parking spot. ;-)

I love an Ace shop and this one was great for what I was looking for and a few missing items for…read morethe kitchen. Certain things were definitely cheaper and other things that were clearly $1 cheaper. Things like soaps and cleaning g supplies cost more than a Target. I loved that they even had some Art Supplies here like puffy pains, acrylic paints, water colors and brushes. There were people by the door and every couple aisles or so for help.

Excellent service from everyone working there. Typical Tucson vibe where everyone is helpful!!read more

I have been coming to this store off and on for 23 years for my mom's home repairs etc. The store…read morepoorly stocked and never has anything you need. Also , most of the employees have no idea what they have in the store. Suggestion : make your employees walk around and inventory so they what they know what the store carries and what they don't.