I love PAW. When looking for a vet I called several and PAW was the most reasonably priced (boy do…read morewe appreciate that). And they were easy to schedule with. The staff is , incredibly kind and professional. They met my boyfriend's shepherd mix when I brought her for a nail trim. Lacy was very anxious but not only did they take their time, they were so kind and truly gained her trust. I just brought her for another nail trim & a Lyme disease vaccine (several months later), and Lacy was not shaking this time. They were again patient and loving towards her. I will be bringing her again for her second Lyme vaccine next week. I recommend PAW very highly. They will love your pet and are in this for the right reasons.

Dr Frishman and his staff were exceptionally attentive to our 7 year old pup who suffers from…read morearthritis and excellent at explaining everything to me. It was like a spa day for our pup... manual massage, a massage gun , acupuncture and a Liberala shot. My dog felt so better the next day. He went from hobbling around on 3 paws before our appointment to practically jogging in a couple of days. I wish I could post a video, the photos are 3 days apart - and you can see before, he's holding up his paw in pain, 3 days later he's putting full pressure on the sane paw!

Very compassionate and professional team. I took my cat…read morebecause she was very I'll. Everyone there was caring and compassionate. Thank you.

I have never in my life experienced such an unprofessional and careless veterinary office. I had to…read moretake my 6-month-old puppy to another emergency hospital less than eight hours after leaving this one because his condition rapidly declined. My dog was having a clear negative reaction to a toxin, and we were in this hospital for less than 30 minutes. The "doctor" took him to the back, glanced at him, and made a guess based on something they assumed was from his past. There was no additional testing, no further investigation, and no effort to confirm the diagnosis. I learned later that day that their assumption was completely wrong. By the time we reached the second emergency hospital, my puppy was experiencing tremors, seizures, instability, and could barely walk. Even worse, his gums were pale while we were still at the first hospital, and they didn't even give basic supportive care like IV fluids. What makes this even more disappointing is the interaction I had later that day with the receptionist. When I called--scared, confused, and simply trying to confirm the doctor's notes--she was inconsiderate, defensive, and extremely unprofessional. Instead of listening to a worried pet parent, she acted like a snarky child, cutting me off, speaking short, and giving attitude as if my questions were an inconvenience. It is terrifying that this is one of the only emergency hospitals within a reasonable distance, because the level of care we received was unacceptable. As a pet parent, I rely on trained professionals to guide me--especially when I'm not educated in veterinary medicine. Having to fully trust a medical team that provided such minimal, dismissive, and incomplete care of a 6-month-old puppy is beyond concerning. For an emergency/surgery-focused facility, you would expect attention to detail, urgency, and compassion. What we experienced was the exact opposite. This could have cost my puppy his life.

Update 1/15/2026. The care here is excellent but- be aware that this place is very expensive. Make…read moresure to ask for itemized costs first before you agree to treatment. I just took Kira to have an exam and the bill was $505.35. The exam was maximum 10 minutes, it cost $113. She also had blood work done which she didn't need because of the throat diagnosis she was given that has nothing to do with blood values so the vet shouldn't have suggested it. I said yes to the bloodwork, I would have said no if I had known the cost- $392.22. I feel taken advantage of. So- I've learned the lesson that I need to ask for itemized costs first before I agree to any treatment here. ***** 5/21/24 The care Kira has received at VCA has been exemplary. I am glad I can consolidate all her care to one facility- general care, neurology- Kira had back surgery- and emergency.

I am very disappointed in this practice. My dog was referred to the neurologist for seizures in…read more2024. The neurologist was great, very attentive, and asked that I update her via email whenever my pup had a seizure. Then, in May 2025, she took a planned 6-month leave. I found out through an automated email when I wrote to report seizure activity as instructed. There was no backup in place, prescriptions could not be refilled, and I was told to find another neurologist without a referral. I found this to be completely irresponsible and a disservice to their patients. The neurologist is now back from leave, and I have called and not received a response or follow-up. They have likely lost more patients than just us. When I called the emergency line last night for guidance on a particularly bad seizure, I was bluntly told they were at capacity (so don't come in) and to call another ER (the ER they told me to call also could not help me). I have had other good ER experiences at VCA in the past, and do not know what has changed to make good service and care nonexistent. So don't waste your precious time and your pet's care on this practice. Try Piper Memorial in Middletown or Guardian in Brewster, NY.

We have been bringing our dogs here for years and have always had a wonderful experience. The…read morefront office staff is super friendly and the waiting room as well as exam rooms are always consistently clean and well maintained. We have two large senior dogs, one with ongoing medical issues and the entire team is always so kind and understanding. They are reasonably priced and never try to push "extras" on us. They always take the time to explain any diagnosis, treatments & next step options. We recently had to say goodbye to one of our dogs. The staff had us enter through a private entrance, which gave us a little comfort during such a sad time. Dr Begg was incredible. he explained every step of the process while being patient, understanding and so kind. We are so grateful for the support and compassion we received.

Roaring Brook Veterinary Hospital saved my cat's life. My beloved cat, Stella, required emergency…read moresurgery over the Summer of 2020 and RBVH accurately diagnosed the issue and was able to take her in for emergency surgery the next day, even during the height of the COVID-19 crisis. I was a healthcare worker in New York City at the time, but originally am from Connecticut. Due to the COVID surge in NYC, I was routinely working 80-100 hour weeks. After several months, started noticing that my cat was not acting like herself. I thought something serious might be happening I rushed her straight to Roaring Brook, where I had previously got my vet care, because I knew I could 100% trust them. Long story short, it turns out she was eating my hair ties and had an obstruction. They were able to take her into surgery the next day and save her life. They were also very non judgmental about it, which I appreciated because I felt absolutely terrible about the whole ordeal and felt like the worst cat mom in existence. I am happy to report that 2 and a half years later she is 100% recovered and her normal, happy self. I cannot be more grateful to Roaring Brook for saving her, and am super vigilant about my hair ties now. She is expected to live a full, happy life.

Beloved Companions in Avon, CT showed us incredible compassion during one of the hardest moments of…read moreour lives. When our beloved dog passed away unexpectedly, the owner, David, personally took my call the night she died and met with us the very next morning. His kindness and genuine empathy were truly comforting during this difficult time. David guided us through the cremation arrangements with great care (and allowed us to choose our preferred package with no upselling) and allowed us to say our final goodbyes to our sweet girl before we left. The cremation was completed the following day, and we received our best girl's ashes in a beautiful wooden urn, a prayer card, and several ink paw prints, all handled with the utmost respect and compassion, from Justin. We are deeply grateful for everything and 100% recommend Beloved Companions.

I want to sincerely thank Dr. Magnotta for the gentle, compassionate way she helped our lovey Milo…read morecross the rainbow bridge. The kindness, patience, and respect made an incredibly difficult day a little more peaceful. This also applies to Peaches and Beloved Companions. We are deeply grateful for the comfort brought to all. With appreciation, Kristin Adams

Excellent service, procedure was explained in detail, exceptional staff very friendly. My pup went…read morein for surgery I was kept informed as to when he was going under and about how long it would take, and was called after his surgery, the service went above and beyond my expectations, I even received photos of my pup after his surgery. Would highly recommend, the professionalism was out standing by all staff members

10/10 recommend Dr Leshem and his surgical team. My dog had TTA surgery in June 2024 to fix a…read morepartial tear in his ACL and a tear in his meniscus. They were incredibly professional, informative and available anytime I had questions or concerns. During a stressful time of having your dog go through surgery you want to have a vet & surgical team you trust and that cares. I had nothing but a positive experience and if ever in the future my dogs need surgery I'll be going back to Dr Leshem. Thank you so much!!

I will give them at first they were very nice and accommodating and were able to schedule…read moreappointments decently quick everything considered. They were able to do the routine stuff however their ability for anything beyond yearly check up is severely lacking. We had 2 pets there, first a chocolate lab that was a senior, over 10 years old. They were alright, however Dr Dan saw him once and scared us so bad said he had some kind of heart issue and we may need to get him to an emergency vet ASAP, then came back and said he was fine. We did have him looked at an emergency vet and they could find nothing wrong with him. We let that slide, unprofessional and poor bedside manors but whatever. Then about a year later, just this past February, he was very lethargic and having issues, we called and they said it didn't seem like an emergency and they can get him in about 3 weeks. We decided to go to the emergency vet and in a matter of hours he was gone, I understand how busy it can get but the amount they just shrugged us off was disappointing for being with them for so long. Also he was on prescription food, they refused to give the prescription to Chewy and required we go through their own online store. We did, after he passed we got another delivery of his food, a few weeks later we called and asked about a refund in which they said they do not have a process to refund orders for pets who have passed. I explained to them how Chewy handles that situation, I spoke with Devon, he seemed nice however never actually called me back and gave me an answer one way or the other. I called him back again, he said he was "still working on it" and would get back to me by the end of the day. That was 3 days ago and no word at all. Mind you I was asking for a $130 refund after spending $3160 with them in a matter of 4 weeks. Not long after this our other dog, an 8 year old boxer mix needed a mole removed. They performed the operation and from there it went down hill quick. He developed a severe infection close to where the operation was, we brought him back, they did a quick test and gave us an antibiotic. He did not get better at all and kept getting worse, we went back there paid over $600 for additional tests were given a different antibiotic but still having issues. We called this morning to ask about a different form of medicine, maybe a compounded liquid. You would have thought I asked them to launch a space shuttle, nobody had any idea and "needed to consult the vet and get back to us". It took 3 hours to get a call back and they said try hiding the pill in a marshmallow, that was literally their only response. I expressed kindly that I feel my pet is not getting the care he needs and expressed my dissatisfaction that they seem to just just guessing at things and effectively throwing stuff at the wall to see what sticks. After I expressed that they then said they can send over a prescription to a pharmacy in southington but I was not able to get the prescription myself. They then followed up with an email giving me the pharmacy info and the info of other emergency vet offices and said we should consider a different vet. This was not an issue because I was already looking for a different one. Overall they seem like at best the practice is poorly managed, the doctors and also front desk associates seem to never actually know what's going on or provide any kind of useful information. Honestly the techs that work there are the only bright spot and must be what is keeping them in business. If you need just a basic checkup and "tech" appointment they are alright, if you need an actual vet / doctor appointment unfortunately they seem to not have the skill and ability to properly care for pets beyond the very basics. Overall a very expensive and disappointing experience and worst of all I believe both of my pets received poor care which created more issues and suffering for them.

It's been weeks and still NO refund.....don't bring your pet to this place....you'll be…read moredisappointed you did

THIS IS WHAT I POSTED:…read more My dog Apollo has been going to Woof Gang for grooming since we first got him. I never thought we would ever find a groomer as great as Kelsey McCracken when we needed to find a replacement..... I am so thrilled to have met Erika Alwardt! Erika did an amazing job with Apollo - great communication and he looked perfect when we picked him up. I will continue to drive from my home in West Hartford to the Canton location for Erika to be his groomer. Thank you Erika!!!! Also, the owner Renata always goes above and beyond for her customers. Thanks!!!

I brought my pup in to get groomed and prior to leaving him, I spoke with the lady who would be…read moregrooming him and discussed I didn't want his hair shaved. She said she would trim him and showed me on the long hair scale she would keep him at a 4. I picked up my pup and she shaved him! Later that evening, I noticed he had a cut under his front leg! The day after, I noticed he had a cut on the bottom of his tail that got infected!!! Now my pup is on medication! Never going back!

I have been trying to purchase a dog training package at this location for weeks. Tried purchasing…read moreonline and I keep getting an error message. It's not user-error, as I've attempted from multiple different devices with no success. So I attempted to purchase and schedule the training sessions by calling the store directly. When I did so, they told me I had to purchase online or come into the store to purchase training sessions. I told the guy about the website issue and that I wasn't able to purchase online, his response was that "he's not concerned about the website and has nothing to do with it". So I drove 25 minutes to the store to make the purchase. Once at the store they told me I could only purchase training sessions when the trainer is at the store. How do these people make money, I give up...

I am writing this very short review out of frustration, in hopes that someone there will see this…read moreand address the problem. This location never ever answers their phones. You can leave a message (for the groomers), and not receive a response. This is incredibly frustrating.

The Great: The Norwalk store is super clean. The staff are very accommodating and kind and very…read moreknowledgeable. We worked mostly with Allison. She gave us a ton of information, told us where she would be the next day with phone number of the other store so we could reach out to her with any additional questions. She actually just texted me with pictures of the parents of the goldendoodle we purchased (it's after 7pm). I did call the store one day when Allison was out and Pete answered the phone, he wanted to know how the dog was doing, said he has been with the store for decades and if we need anything to just call him. GREAT STAFF. We were talking to some breeders directly and the communication was horrible. Gary has some great employees. Even the woman who bathed and did our dog's claws after purchase clearly LOVED dogs. Very positive store experience. The Neutral: My dog, as others have mentioned was timid and easily startled when first home, but I think that's normal. He's only 10 weeks old, arrived from Missouri only a week before. That's a lot of changes for a little guy. So we have been making sure to keep the house a little quieter and trying to not make noise when he is eating. Basically like the instructions from Gary (Owner) say, no playing or excitement for 3 days. It's day 3 now and the dog (Reilly) is really much more active, running around the house, eating better, and seems to be adapting well to us and the house. The unexpected: Day 3, the little guy seems to have developed a cough. Could be from the stress of the move, he didn't seem to have this when we brought him home. I spoke to Allison about this and was told we would be reimbursed if we were unable to get back up to CT to see their Vet. (We are an hour away). Update: He seems a little better today, he has his check-in/check-up anyway so we just moved up the date at the vet to make sure he's on the right track. I am sure he will be fine. The less positive: When we originally called on the phone, we were told one general price from the Owner for the dogs were were interested in. At checkout the dog price increased more than 50%. We were able to negotiate, but we felt it could have been handled better. The only reason we feel we didn't overpay is because the service and aftercare have been wonderful. And when you get a 10-11 week old baby, believe me you will have questions. This is my third dog, but I quickly realized pups this young are infants, more vulnerable, do more dumb things, eating well and not getting sick is really important.

It's now been more than a year and a half. We love our little puppy daughter Olivia that we got…read morefrom CT breeders. We couldn't be more happy with our purchase if you're looking for a great place to get a puppy of your dreams and don't mind spending the money this is a place for you.