Yelpers, thank you for being on point with this fantastic doctor. I needed a urologist for a…read morespermatocelectomy (is surgery to remove a spermatocele. A spermatocele is a cyst (sac of fluid) that contains sperm. It forms inside your scrotum on the outside of your testicle.) The doctor's initial consultation was to the point, full of background data, informative, he let me see the ultrasound tests with him, and most importantly he let me make the final decision. Pre surgery.... he stopped in to check on me during prep. The anesthesiologist also followed him to check on me. Very genuine, personable and alert. Post surgery .... was able to take a question from me via phone with no waiting. Very grateful for the fine service. This was my third recent visit at this surgical center and I must say I'm very impressed with all the surgeons, nurses and admins. They run a tight ship here. Very clean and very professional . I don't think you can go wrong with any of the staff here.

Hmm. A urologist that's kind of a dick? Ahh, the irony…read more Well, that's not nice. And perhaps that isn't a fair statement either. I am sure that Dr. Aigen is a completely competent and fine surgeon.... as long as you know what procedure you want and he agrees. If speed and precision without a lot of discussion are what you're after, then he's your man. If you need to truly consult with someone that will fully listen, answer questions, quell fears and discuss the pro/cons of all available options... go elsewhere. He can be dismissive and abrupt, which aren't highly valued qualities when you might be feeling at your most vulnerable. And his examination rooms have huge open windows which make you feel like you're showing your bare ass to the entire El Camino/Route 85 interchange. Which some of us might secretly like.. but, well... that's an entirely different conversation.

By far the best doctor I have seen in a long time. Through, doesn't rush and ask many questions…read more He took time to discuss my problem. Also, look at all my previous tests from previous visits with other doctors. I was referred to him by my Primary ,since I was told to see an endocrinologist. He is not only a GP but an endocrinologist. If I could change doctors, I would, in a heartbeat. Unfortunately, he is in the same office as my primary.

Excellent service and great Doctor. Tim is great Doctor with…read morelots of care ,honest and professional. Highly recommend him.

I began seeing Dr. Young in 2013 or 2014 when my regular doctor stopped taking my insurance…read more I'm so impressed with both Dr. Young and his staff. From my very first appointment I knew Dr. Young would now be my regular doctor. I then referred both my mother and brother to him and he is now our family's doctor. Before I scheduled my first appointment the very hard working receptionist, Adrian, advised me that often Dr. Young runs late for a couple of legitimate reasons. 1) He is the only doctor in the office and 2) He is a surgeon's assistant and, well, you don't rush surgeries. Adrian said it would be a good idea to call ahead of time on your appointment day to see if he was indeed running late as to not inconvenience you. Dr. Young is super thorough and considerate of your concerns. It is refreshing to be with a doctor who listens to his patients and not just talks. He has a very calm demeanor and talks softly which is comforting. Dr. Young's staff is on point too. Adrian handles the front desk flawlessly, Blanca triages you with skill and a friendly word and Michelle goes above and beyond to handle the billing and works tirelessly with the very difficult insurance companies. All in all I plan on staying with this office for a long time.

Dr. Young has been my family PCP for over 30+ years and I wouldn't go to anyone else. He is kind,…read moreconsistent and very thorough. I have never once felt rushed during my time with him. He is patient, detailed and thoughtful in answering questions and has a really great memory when it comes to family and medical history. I also love that he is communicative via Sutter's 'My Health Online' web portal and app. Michelle, Adrienne, and all of the staff there are wonderful. I just love them! :)

Dr. Thomas is an outstanding doctor. I'm afraid she is the last among a dying breed - the doctor…read morewith an independent office, who does a full systems review whenever you come in, and inquires about your health and life even unrelated to endocrinology. Some have argued she has the time to do these things because she doesn't take insurance and charges you for time spent. This is true. However, it's worth it to me to have at least one doctor who understands the full me, and I don't mind paying for it. She has done a wonderful job of tracking my nutritional deficiencies and helping me rectify them, and helping me manage my hypothyroidism. Today I am feeling better than I ever have before in both of those departments. What I love about her most is that she will discuss any problem I am having and doesn't stick to her endocrinology "silo." She keeps in contact with my doctors, too, so they know what is happening with me. I appreciate that I don't need to make a separate appointment to ask my primary care doctor about say, a question with my ear. During the pandemic, she has been doing a lot of phone visits, which is great. I hope she continues this into the future so I don't have to trek from San Jose to Los Altos to see her and discuss lab results.

I've been with Dr. Thomas several years - through 3 or 4 moves of her office. Initially I was…read morethankful for the time she'd spend getting to the bottom of my fatigue. She also sent me to a specialist for fibromyalgia in 2009. My biggest complaint is when you know you're going to need a thyroid panel, you have to make a $250 appointment to get the lab order, understandable because she doesn't want to miss anything, but then you also have to make another appointment to get the results, even when all is well. I wish they'd tell you when you're lab numbers are off and what the concern is, rather than making you wait another two or three months for an appointment to get the lab results! I've gone through months of worry wondering what was wrong, only to finally get in there and be told all looks fine (then pay another $250! She doesn't bill insurance and wants payment in full on each visit). As a patient you have to be proactive here and call and call to get appointments, lab results, etc. The office will not call you, even to let you know they have your lab results. For as many years as I've gone to see Dr. Thomas each time she behaves as though we're meeting for the first time wanting all my history again and again! "Who diagnosed your fibromyalgia?" "You did Doctor, 6 years ago" Even "Who diagnosed Hashimotos?" when she's been treating me for it for years!! Scary! She seems very preoccupied. She's very old school in terms of treating Hashimoto's and auto-immune disease. She doesn't like prescribing NDTs, doesn't believe in or know how to treat other complications of having an autoimmune disease, like the fatigue, tissue damage or joint pain or how to keep inflammation in check. Never talked about the benefits or problems with certain foods, etc. Sad to say but I would not recommend this office.

Dr. Caro is engaging & doesn't make one feel rushed during the visit, so there's that. He did,…read morehowever, 'diagnose' something that was then totally quashed by today's visit to an ob-gyn. Her words with respect to Caro's opinion: to a carpenter, everything looks like a hammer. Dr. Caro could also not offer any real explanation for present symptoms, but cautioned me to not ride my bike, my primary mode of transport, for the duration. It all felt a bit like guess-work, a.k.a. what I'd been doing in the confines of my own home prior to seeking treatment. A return visit to Dr. Caro is now not forthcoming. The two receptionists I dealt with were, sort of, two sides of the same coin: one was personable, efficient & present; the other one had an off-putting, distracted manner. The best bit was when she coughed directly & at length into the telephone receiver after asking me a question. Spoiler alert: I had to repeat the answer. After getting the usual who-are-you info. out of the way, I was told this: you'll be asked for a urine sample, so come prepared! I took that to mean that there would be no water fountain in the office & I had better schlep my own water to the appointment-which I did. Upon entering the office, I immediately saw a water cooler set up with cups for patients' use & I thought to myself, duh, it's a urologist's office, dummy. In addition to being told to come prepared, I was also told (in response to my direct question) that this office does indeed accept Blue Cross. My scheduled visit, not two days later, included the following information: as it's the beginning of the year, you may or may not receive a bill for our services. We may or may not be in network (for Blue Cross users). Had I known that at the outset, I would have gone elsewhere. -not keen to potentially pay up to 300 bucks for a urine test/urethra check. The office space itself was tidy & welcoming. --magazines, background music, art on the walls, etc. The medical building is easy to find, located in downtown San Mateo. Dr. Caro's office is located on the ground floor. Bike parking is ample.

Dr. Caro is the lucky urologist who performed my vasectomy. He was very informative and answered…read moreall my questions in the consultation appointment. Then there's a mandatory waiting period before the operation (to avoid buyer's remorse?). The operation itself was brief and relatively painless. I only felt the needle for the first Novocaine shot, and I've felt worse shots at the dentist. The procedure lasted about 45 minutes, just the doctor and me, chatting and listening to music. This is way preferable to the woman's equivalent operation, which involves an OR, anesthesiologist, serious recuperation, etc. When I got home I applied ice packs (OK, frozen peas) as instructed and didn't have any swelling and only minor pain. The scars immediately after the surgery looked pretty bad, and some bruising developed. I'm kind of glad it was a holiday the day after the procedure, but I was back to work (sitting at a computer) two days after. I felt OK, but took it easy and didn't climb stairs for a few days. The bruising disappeared in a week and the scars took about three weeks to completely disappear. The stitches dissolved and didn't require another visit to take out. Full, um, function returned in a week as the doctor estimated. Dr. Caro is friendly and professional, and obviously knows his stuff. I'd recommend him to anyone contemplating this procedure.

Dr. Bronk is such a fine Doctor. He did my gallbladder surgery and I recovered very quickly, and…read morefelt comfortable with him throughout the process. THEN, he helped us get my elderly father through gall bladder surgery. We were very hesitant as Dad was already showing signs of memory loss. This was where I really saw what a fabulous doctor he is. Dr. Bronk let our whole family fill his office and ask questions (which can be annoying for a Dr. I am sure!) But he was patient, kind and really focused on speaking to my Dad, asking him about his military service, his career, etc. In this day and age it is hard to find a Doctor like this. Once he had surgery, Dr. Bronk made sure they used the lightest anesthesia suitable so that Dad would not have drastic memory loss (as anesthesia can sometimes accelerate dementia in elderly). He was thorough, kind, knowledgeable and I just can not say enough good things about him!!! I give him 10 plus stars!

Dr. Bronk was extremely kind and skilled. I had a lipoma he removed today. He has a great bedside…read moremanner and keeps the conversation going to ease patient anxiety. I have wrestled for a long time if I should you should not get it removed and finally I mustered the courage to just proceed. I was awake the whole surgery and his nurse Peggy and Dr Bronk chatted with my husband and I the entire time. It helped pass the time. What I appreciated is he gave me options to either not proceed or proceed or if I wanted anesthesia I would opt for re-booking the appointment at the hospital. He explained he would just use local injection to numb site. I was totally fine the entire time. Very professional and skilled. I am so glad I had my ugly lipoma removed.

Came here after Dr. Massen was listed on my insurance. The place itself is a bit difficult to find…read morebecause it's inside of a larger building with lots of other doctor offices, it's the first door the left and the second window down next to a dentist office. The receptionist was super nice, I was able to get an appointment that very day and once I came in everyone was so nice. They quickly got me inside and the nurse was very nice and attentive to all my symptoms. The doctor is quite the funny guy he cracks jokes as soon as he walks in, which is awesome but also I feel like it stops him from listening to me and taking me seriously but at the same time was funny enough to make me feel comfortable. He sent me away with some antibiotics and some lab work. I didn't get my lab results back until about a week later (even tho I remember him saying I would get them 2 days later) and when I called nobody got back to me I had to call again and speak to the receptionist directly. Overall I would recommend this office the receptionist/nurse is great the doctors pretty good. No real complaints but also nothing crazy.

I absolutely loved seeing Dr. Massen and was so sad to hear he had retired! I read the bad reviews…read moreand I honestly think it is just the culture difference?! He is extremely kind and caring and always listened! So sad he is not my primary anymore

the staff is mediocre, makes a lot of mistakes, and talk personal stuffs to co-workers while you're…read morestill waiting for them to process. John is a good guy, but he doesn't take the time or want to take the time to listen to your problems, he just use his experience to assume your problem before you can even finish your issue, he's in and out less than 3 minutes and onto the next patient. I understand it's a business but perhaps a little more care for your patient is needed here. If he isn't the only urologist in the tri-city area that's in my insurance network, I wouldn't go see him.

Going to the urologist is never fun. But Dr. Heine has a great sense of humor and makes you feel…read morecomfortable and at ease. He may seem rushed, but that is his personality. After several questions, he makes a diagnosis, tells you what needs to be done, and you are out of there. He is very comfortable and at ease with what he does, and he performs his procedures very quickly.