This was by far the most frustrating rental car experience I have had to date. Actually, I should say near rental car experience as I never actually left with a car, even though I had a reservation. When I went to pick up my vehicle at the assigned time, the customers were standing there silently while the agents behind the counter were all staring out into a completely empty parking lot. This went on for several minutes until one finally spoke and said they were waiting for cars to be returned and then cleaned before they would have any rentals available. I decided to leave and come back in a couple hours. Upon return, I encountered the exact same scenario. Customers flowing out the doors with no cars available for pick up. A completely bizarre and most frustrating experience. Will not be back! read more

We rented a car through priceline.com with the pick your own price option. The airport pickup to the car renatl office went smoothly. Renting the car went smoothly and was given an upgrade with no edditional cost. We paid a very good price for this car too, so nice all around. read more

It took more than hour to get the car. Even I was on time and had reservation. Plus I felt Avis agent tried to sell more expensive option with threat of waiting more if you want the car you reserved. Next time try to avoid read more

I have used this Avis location several times now, as a result of a Priceline confirmation. Most of the time, the process of getting in line and getting the keys to the car takes 30 minutes. Even with 4-5 employees handling customers, a 1 minute transaction takes up to 10 minutes. Why? Their computer systems seem to be ancient. At least from employee reactions, they seem to crash randomly, or the even more ancient dot-matrix printers stop working. Then they try to upgrade you in any way possible whether it's the car itself, or getting all sorts of extra coverage that costs more than the cost of the car rental. Some of the employees there will indirectly suggest you'll be getting these upgrades for free. And then you're hit with a bunch of charges at the end and wonder why your reservation has become so expensive. So then the whole transaction seems to start over again. TL;DR This place is slow, you're looking to wait around 30 minutes. The employees will try to upgrade you and waste a bunch of time. Don't go here if you have other choices. read more

The service was so wonderful. Everyone at the counter is pleasant and happy to assist you. I had my reservation set and the car was already in the parking spot waiting for me to pick it. The employees offered me directions and ask if I needed any help getting to my vehicle. Such great service. read more

I honestly don't understand all of the negative reviews. I was seriously dreading renting from this location, but it couldn't have been smoother. Maybe it's because I'm an Avis Preferred member, but my car was waiting for me when I landed, I got out of the parking lot in two seconds, and check-in was immediate when I returned it. Fast shuttle, too. Easy peasy! read more

This was my worst rental car experience I've ever had, and I travel very often. I've used Avis here twice. The first time they couldn't find a car for me. This took more than an hour. They switched through several cars for me to rent but couldn't find the keys for any of them. They finally found one car for me to use that was filthy and obviously not cleaned, and the windows would not work. The second time took about 50 minutes. The computers were down and only two staff were working. The line went out the door. The manager was nowhere to be seen until 45 minutes later. When I finally got my car (that can't go over 70 mph), I tried to exit out of the lot. This took about 30 minutes, even though I was the second person in line. Do not use this car rental service. It wasted more than two hours of my life just to get two rental cars. read more

The customer service was alright, not the friendliest people but still able to get you a cart in a timely manner. The location sucks as it's on a frontage road off of the highway and to get to the highway you have to drive around a bit then hope you get on the right highway. It's not a big deal if you are from here and know the area or you've gone to Avis a bunch of times and are used to the route but if you're from out of town and trying to learn the route, look at your gps/smart phone, and trying to drive at the same time it can be a bit much. There are better car rental places to choose from. read more

The bathroom is nasty and we waited in line forever but when Jerry Taylor came in he got us in and out . Great service with a smile. read more

Avis - Nasty bathroom - Car Rental Near Me - Saint Louis, Missouri

The girl at the counter was friendly and helpful, which is a big plus in my book. She explained everything we needed to know and was quite helpful. The car was clean (Toyota Corolla) and was good enough on gas to get us to Chicago on one tank. read more

It would be great if this was on the airport premises. I realize Avis cannot control that, so I did not mark off for it. Busy location, lines picking up and dropping off. They could not find the rental agreement at Returns, so not their day. read more

Slow service . Very disorganized and confusing . Employees are loud and will try to take advantage of you. Witnessed employee scare an old couple into getting more . Try to force us to get an upgrade . Do not rent from here ! read more

Go here to wait in line forever... And for a small Nissan versa!

Service was terrible. Counter was very unfriendly, and when returning car the extremely rude women working informed me to park in the closed off section and I quote "if you can handle that". Only pleasant part of my experience was leaving read more

This business is almost a scam if you want any customer service. Their phone numbers do not work. The woman serving us tried to sneak in really pricy insurance after a much cheaper reservation is made. When we tried to change the insurance by 800 number (coz their office number doesn't work) we were told we have to call the office number, or drive to the airport with gas we'll have to pay. read more

Always crap - sitting here in a line of at least 40 - line out the door into the parking lot - just like last year - it never fails

We seem to always have bad luck with rental car companies, but this time was the exception. Friendly and quick service. Will definitely use them again. Both female agents working today were awesome! read more

Worst experience ever with renting a car. Had to wait over an hour at 10am on Friday to pick up the car. Then they tried to upgrade me to a larger car saying they wild only charge me $5 a day more. I said ok because they were going to give me the smallest car they had. Then it ended up being $55 more for 3 days. They couldn't explain the charges to me and after waiting over an hour o wasn't going to wait longer to speak with a supervisor. The upgraded car was outdated and dirty. I will never rent from this Avis again. And I booked through Priceline. read more

Hell on earth! If you enjoy standing in lines, poor customer service, and unhelpful employees you'll love this place!

Beware that employees will attempt to give you an upgrade, even if you say you don't want one. At the counter, I stated that I wanted the type of car that I previously paid for in advance via Priceline. Upon returning the rental, I was charged additional fees by Avis. It turns out that I was unknowingly given an upgrade and signed for the upgrade (after years of never having issues with rentals, I quickly initialed the different portions of the agreement). Customer Service told me that nothing could be done because there's no "proof" of the discussion and I initialed the portion of the agreement about the upgrade. I was told that I actually received a great rate for the upgrade and next time I should slow down and read the agreement more closely before signing. Lesson learned the hard way - I'm the only one paying the price! read more

The facility is ramshackle and filthy. The lot attendants are inept and rude. The counter staff is friendly enough but oversold the add on to the point where I finally told them to stop. The check in line was 20 deep- 45 minutes to get a vehicle. The return was confusing and I was told "I" parked in the wrong place to drop off. Well, if "I" parked in the wrong place it was because "YOU" didn't mark the drop off lanes properly. I will say that the shuttle drivers were nice. My home base is ATL and this type of facility wouldn't last 2 days there. read more

Do NOT rent a car from this agency! They are serious scam artists. I rented a midsized car from Avis through Priceline online for 5 days. I turned down the insurance and additional options such as upgrades etc.. When I returned the vehicle 5 days later I was charged an upgrade fee of $3 per day and $94.32 for insurance. I called Avis customer service and they could not explain the upgrade charge since the car they gave me was a Mazda 3. So they removed that charge. Then they tried to negotiate with me regarding the insurance even though I clearly turned it down. They offered me a 25% refund and when I argued that I never signed up for insurance offered a 50% discount! These guys are crooks! Buyer beware. read more

This has to be the worst Avis location. Every time I fly in here I have to wait forever for the shuttle to come. Which is all the more frustrating when you see Hertz shuttles coming in going in droves while you wait on the shuttle. This particular rental experience was even worse. I dropped my car off and the attendant was running behind but the shuttle was there. I told him the car was full and asked if it was ok to leave since they e-mail me the receipt. Sure enough as we are pulling away I can see that he skipped over my car and did not check it in. Here I am 48 hours later and they still think I have the car. To make things even better I can't get through to them because they have the phones forwarded to customer service. There is an option that calls the manager on duty, and what makes this even better is that it transfers my call to some poor guys cell phone who does not even work for Avis. Everyone I talk with says sorry there is nothing I can do. Really?!?!?! When things go good I don't have issues with Avis but when things go bad they go really bad. How you treat customers when things go bad determines whether or not you will have that customer in future. read more

Poor quality control from a car turnover standpoint. 16 people in line and backed up waiting for cars. Not during the busy time of day. Just poor planning on their behalf. read more

Once again I am in an interminable line at the St. Louis Avis. They have no regard whatsoever for customers. Their systems seem to be hopelessly broken as they labor away to make their computers work. My company makes me rent from Avis, but I think I am going to start renting from Enterprise or Hertz. read more

I'm not a fan of renting a car at all but I just do not do a more than 3 hour road trip in my own car, paranoia, we all know foreign car maintenance isn't cheap lol. now I looked online and when you make your reservation it clearly states in the confirmation email it sends the guidelines for credit card and debit cards. now we go and walk in, OMG I hate that damn question of what can I help you with? Bitch smile! Ask how may I help you??? This is a damn rental car place, wtf do you think im there for? Cotton candy??? Are there options to wtf you can do?? It was the no smile that ticked me off. well apparently what it states online and what they do in the store isn't the same. Left there and took my ass to enterprise who threw in a discount after I talked all crap about avis. i guess when you try to go cheap you get cheap service. you lost business and quite honestly it was in part of the no smile wench behind the counter, time to retire. read more

The car smelled like cigarette smoke, the air conditioner didn't work, the check engine light came on and a whole bunch of other problems. When we complained Rosie at the front desk was unbelievably rude and condescending. She gave my wife a lot of attitude. When I tried to comment, Rosie talked over me and ignored me because my name was not on the reservation. Overall, I would not rent again from Avis. read more

Need to put several negatives in front of the one star. This place is horrible. This is my second time here and both times were simply maddening. I am an Avis preferred customer and most locations are fine but the St Louis airport location is the worst. Upon arrival the Preferred customers are dropped at a special lot location. They should then check a board that indicates which car you have been assigned. Nope...not here. My name is on the board and it tells me to see the agent. So I wait in a three deep line only to discover that the same thing is happening to the people in front of me. When I get to the head of the line I ask why I had to do this and he does not know. I press him because this was basically my experience a year ago at this location. He claims that this is the way it is done to which I reply "No not at other locations " and he replied that he has no idea why I had to wait. But I'm pretty sure at this point he profiled me into a piece of junk. My car was dirty, had high mileage and bad brakes. Funny because as I was walking out a man got if the bus, name and car location was on the board and he drove off in a shiny very new car i read more

Line was short, they only charged me an extra 5$ a day for an upgrade, and the best part was Angela. She was charming and seemed to actually enjoy her job, unlike most rental car people you encounter. Great job Angela, my girlfriend and I both agreed you were the best car rental checker inner we have ever had! read more

The worst experience of my life! Fair warning. DO NOT EVER rent a car from AVIS / BUDGET RENT A CAR. I had a friend rent one this past week and they were able to reserve a car online using their Direct Express debit card (which their Social Security money gets loaded onto). When we arrived at the AVIS/BUDGET at St. Louis Lambert Airport, they told them the card could not be used and that they needed a "real" bank card. Luckily I had mine on me. We were then told that my card would only have a $50 hold on it, well when I checked my bank account on the First Community Credit Union mobile banking app, I noticed that AVIS took out $100, NOT $50. To make matters worse, AVIS told us it would be about 15 minutes because the car that was supposed to be reserved was not there and that they'd get a different one. Well it wasn't more than 5 minutes when we were given the slip for the car. We were told that the car would have a full tank of gas, OnStar, and Navigation free. Well come to find out, the car only had 1/3 tank gas, the tires (all 4) were flat after going 30 miles, the OnStar and Navigation didn't work (said it needed XM Satellite Radio subscription) and a ton of fast food wrappers (Burger King, Taco Bell, etc...) were found under the passenger seat, so the car was not clean or anything before being sent out with my friends. Plus the push to start stopped working while they were driving and the alarm kept going off when car was off and parked in the driveway with no one touching it. So with all this being said, whatever you do, if you must rent a car, DO NOT rent from AVIS/BUDGET, or atleast the one one at St. Louis Lambert Airport. Then today (the day after I returned the car) they charged me an additional $52 saying it was for having an additional licensed driver not added, which is a lie. The agent who rented to me was named TaJuan. He was rude to us when we returned the car and told him about our experience. All they did was give me 2 $25 off coupons towards my next rental. Well I am sorry I WILL NOT be using AVIS or Budget ever again. Stay away from here. read more

Eh. This place usually gets the job done but when they mess up, they mess up bad. I've gotten lots of cars that reek of cigarette smoke. I've refilled my car and still gotten charged for fuel. Showed up and they do not have my reservation, I've showed up and I have 10 cars reserved for some reason. Huge pain to make any changes to your reservation. Calling this location you have to wade through infinite phone options and usually do not get a person still. Shuttle drivers are ok, sometimes a little to pushy with trying to take your bags, etc. But most of the time they are pretty cheap and you can just get your car and go. read more

Whomever is running this operation is completely inept. I rented a car here and had to return it because the plates expired. When I returned it I rented another vehicle and I was charged damage waiver when my company pays for my insurance. I was not even asked if I wanted it or not. Then two days later the new rental's oil change light came on. I was in Omaha and went by a local Avis office and they used extortion to make me get a contract a charged me a one way fee. GET YOUR SELF TOGETHER AVIS AND QUIT RIPPING PEOPLE OFF. GO TO ENTERPRISE INSTEAD. read more

Stay far, far away from this place. They have dishonest business practices and don't care one bit about customer satisfaction. I reserved and prepaid for my car and told them I didn't want all the extras and upgrades, just the car I paid for. They had me sign an acceptance agreement to take the car, then charged my credit card for an upgrade I never said I wanted. They never told me the car I was getting was in a different class, and that I was getting all of these special features I did not ask for. I WOULD HAVE USED THEM HAD I ASKED TO UPGRADE. Now I am fighting with them for a refund and they absolutely refuse. Disgusting and unacceptable. read more

I used a Budget rental (an Avis company) and while I've had a good experience at other locations with Avis, this one was frustrating. After trying repeatedly to decline the gas service option for $26.62 (on a one day $28 rental? Come on!) He just kept talking over me and saying "it would be refunded if the car is brought back full" which we always do, so it was unnecessary. While annoying, it wouldn't have been so bad if it had been removed when we returned the car on full this morning! It wasn't! I had to go to a supervisor to have it removed all the while the people in the booth gave me dirty looks while I waited! Pardon me for not wanting to pay for something I didn't use and didn't want in the first place. On top of that, the car would not fill correctly and kept tripping the sensor 2 gallons under full. I had to turn it on so that I could keep checking the fuel gauge as I filled it ounce by ounce! Honestly, something smells fishy with the whole setup! read more

My DISABLED sister took a flight from Florida to St. Louis Mo. She rented a car from AVIS and was given a confirmation # When she landed in St Louis she went to get the rental and she was told she couldn't have it. WHY??? Because they told her they Don't take DEBIT CARDS. YET AVIS had already taken the money off her card and given her a confirmation #.. After a call to AVIS she is told that the money would be put back on her card MONDAY but Monday is a holiday so it will be TUESDAY. NOW she is stuck at the airport, NO MONEY, NO CAR and she has to stay at the airport until TUESDAY when her flight back home is to be caught. She is ALONE, DISABLED, NO MONEY, I WILL be contacting the Better Business Bureau, and Seek a suit against this company. They TOOK HER MONEY and gave her no car. She was to go to her class reunion this evening and family reunion Monday BUT now sits alone in an airport till Tuesday. THIS IS UNACCEPTABLE AND WRONG IN SO MANY WAYS. I sure hope the employees that did this to her have a great LABOR DAY WEEKEND AND I HOPE THAT RONALD L NELSON does something about this. read more

Very poor customers service. Two employees were waiting on 1 man while the preferred customers waited in line for 15 minutes. Finally the guy just walked away without any transaction, I was shocked that they had just inconvenienced some of their best customers for some guy just asking questions about a rental. After waiting for 15 min, our transaction took less than a minute. Just very poor judgement by the employees. Won't be using Avis at any airport in the near future after this debacle. read more

Incredibly obnoxious staff. After looking at the terms I was agreeing on, I was just told... "Just press agree already". Leaving the parking lot and the guy at the gate asked a question that I could not hear. I gently asked him to repeat the question and he got real obnoxious and rude. I will only use them because my company requires it. I would use another provider if I had a choice. read more

Waiting forever for a car with no one else in the place!! Also they tried the "bait and switch" to try to get us to spend more money for a car! Really lame. read more

My reservation was for 1:30pm. I usually go there and have one or two people ahead of me. Today it was 30. I had to wait an hour and a half to get my car. Wasn't out of there until 3pm. None of the employees made any announcement of what the problem was. No apologizes, nothing. Oh wait, one employee said they had cupcakes available, then comment how much she wanted one. Yeah that's going to smooth things over, some cheap grocery store, mini cupcake. That's so much better then picking up my car after a four hour flight. I requested a full-size car. That was advertised as a Dodge Charger or similar. I was given a Kia Optima. Not even close to a Kia. The Kia is part of their full-size fleet, Yet they showed I was getting a Dodge Charger part of there Premium fleet. (Bait & Switch?) read more

Why does it take so long to get people into a rental car?? Walked in to a line full of people 25 minutes ago. None of us have moved. This might take awhile.... read more