One star is one too many. Reserved car 3 months ago. Arrive with my 90 yr old mother only to be screamed at by Avis employee that private car has to park off site. No access for handicap? Over 50 people in line and told cars available but only two employees cleaning do could not tell me how long wait would be. Meanwhile same Avis employee screaming my son had to move car and my mom 90 years old , handicap should walk over a block back and stand to wait only knows how long. Called today and Avis has no way to tell me of car is ready to pick up other than driving 25 minute to location. SHAMEFUL UNPROFESSIONAL SND UNETHICAL read more

STL. Absolutely the worst. Wait for the bus longer than any other company, no car ready when you finally get to the Preferred location. Line to check then no car ready. Unbelievable that Avis allows this service to continue. Wake up! Change everyone or shut it down! read more

Worst car rental experience ever. Too much to type, just do not rent from here. Will never rent from Avis again and this location especially. read more

Would give negative stars. Wait times over 4 hours. One person that was leaving said they had been there seven hours.

I almost didn't write a review because they already have a pretty low rating, but I just want to join those who stress - Please do not come here. Dave yourself time. They're connected to the Budget rental services as well, so whether Avis or Budget, it's the same experience. Our flight landed around 4:30 pm and we were so happy that we would be able to get our car and hit the road after a day of travel. We arrived at 4:50 to a line that extended out of the building. Stood in that line for almost 2 hours to get our car. TWO HOURS to get a rental car. I travel a lot, especially for work, and I have never experienced this before. That's almost as long as the last leg of our flight. They only had 2 agents working. A little over an hour later, 2 others showed up. Who knows where they were before?! Unfortunately, we had to book last minute and they were the only ones with available cars. Makes you wonder why people would choose other rental car services that cost more in price. Now I know - because they have less wait times and helpful staff. YOU'RE BETTER OFF GOING TO A RENTAL CAR LOCATION AWAY FROM THE AIRPORT than waiting here. Trust me. It would save you time and a headache. Do not rent from here if you have something to do, or just value your time. You will not make it. read more

Rental experience was a nightmare. Prepaid for rental however upon arrival had to wait in line for over an hour to not have car i Ordered availabel. Agent aggressively tried to sale me car insurance even though I told him I had two coverages of car insurance to cover the car. Car that agent swapped battery was dead when my brother and myself got in car. Went back in agency and agent again gave us a different car and we drove to our destination. Second car stalled at each stop light and cut off. We drove the car back to rental agency and was given 3rd car after waiting in line for two hours to see agent. The above activities used up appx 8 hours of my 3 day vacation. Upon the day I was leaving we had to turn the car in early because the airport location closed at 10:00 pm and there would have been no one available (shuttle) to take us to airport after drop off. My brother and I who are both handicapped had to sit in the cold airport all night in order to catch our 5:00 am flight the next morning. I can not believe the level of incompetence and horrible customer service. They do not service their car or do safety checks and give customers unsafe vehicles. I will never use Avis again and wish I would have observed their numerous negative reviews before renting from this company. read more

I have been a member of Avis preferred for 8 years now. I have never been treated so terribly. The employee was terribly so rude. I will be looking into other companies to take my business. This experience was unforgivable. read more

Do not , I repeat do not rent from this terrible sham of a rental car place , booked and reserved a car for 1 am on arrival they tell me they have no cars and can only give me a 12 seat passenger van , eventually they found another vehicle to give us which to be fair was nicer , but on returning the vehicle they had malfunctions in there computer system could not find my account , waited over 40 minutes To return car with rude customer service manager full aware of how long I been waiting , starts working on another's persons issue while waiting . Bad attitude , very unprofessional place instead of apologizing begins to rudely justify the wait . How can you take a reservation and then not have cars available so unprofessional no track of there inventory . read more

Avoid renting from STL Avis at all costs. Over 100 people standing in line, line is out the door and wrapped around the parking lot to pick up car from counter. Pouring rain people are soaked this is the worst rental experience I have had in my life and I rent cars around the world. Literally everyone in line is pissed. Avis I can assure you today you lost 100's of customer for life. This place clearly has no right to be in business and should be shut down by anyone with authority to do so. They are not servicing customer as advertised or by any reasonable persons expectations. read more

45 minute wait in line. Car was not parked in the correct spot. Car only 3/8 full of fuel. Smelled like smoke. Picked it up at night. Next day noticed extensive minor body damage. Call for two days trying to document the damage. Finally, the check engine went on and stayed on the rest of my rental time. read more

do not rent here if you can avoid it. You'll be in line for hours. Their staff is incompetent. you will feel like you are at the DMV. The constant excuse they will use is a staff shortage. That's bs. it takes them 10-15 minutes to service a person. Avis needs to figure out how to improve efficiency here. read more

Absolute joke of an operation. Workers leave with a full line of people. Cars aren't clean and place smells like ass

Car we rented was dirty inside and out! Stained seats, dirty windows, back windows was so dirty on the inside we had trouble seeing out of it, smelled, carpets stained and not vacuumed. Steering wheel was so tacky we had to frequently wash our hands. Not sure anything else needs to be said but when you pay a lot for a rental vehicle you would expect cleanliness and staff courtesy. read more

Like a lot of people who complained about this location. Super slow staff and also they gossip with each other while you are waiting in line. Horrible! There was one guy there a white guy who was def working and getting his clients in and out. He must have helped 3 people while I was still waiting on the person helping me to finish. Don't ever use this Avis' read more

I was impressed with this Avis. They have a shuttle that picks you up at the airport. Both our shuttle drivers were quick and friendly and helped old and unload. When we got our car it was a gangsta explorer with black leather seats and tinted windows. I was impressed- however, it smelled smoky. The Avis employee saw me walking toward the booth, greeted me and said -" I'm sorry- no problem- choose any other car you want".... well wow. Avis employees usually sigh and roll their eyes. We chatted while he switched my reservation. This Avis loses a star for the weird process of taking your car off the lot: there is one exit, but the Avis bus has to cross over the car line. Anyway, service was great and friendly and had wonderful car options. read more

They steal! Stole my bag with all my electronics in it. They said they never saw it. Which is a lie because it went straight to cleaning

We flew into St. Louis around 10pm and didn't have to wait long for the Avis shuttle. The driver was very nice. As we got to the car lot, we waited about 10 minutes behind 2 other customers for them for help us. The guy at the counter quickly found our reservation and due to the snow, he suggested to upgrade the car to a crossover SUV and we did. We had the car for 5 days and returned it to a different location. They could clean their cars a little better and fill up the windshield wiper fluid, but other than that, we had no other problems with the car, checking in, or returning the car. read more

This has got to be the WORST! I've rented from Avis at many different locations, and upon arrival those with reservations were handled before those just seeking a rental. Today the line for the service desk is out the door. Five agents at the desk, and not one of them are in a hurry to service the line waiting. Upon being served, the attitude of the agent was all she could muster to even say hello. Thanks Avis for wasting my time, and greeting me in a less than professional manner. I'll me sure to take my business elsewhere! read more

Wow, people seem to hate this place. I didn't experience a lot of the rudeness that many Yelpers experienced but it's probably because I went to the preferred desk which I'm sure was a lot shorter the the normal desk. I did observe that the employees I had contact with seemed as if they were mindless drones just following their programming. The customer service was not my issue. My issue was the airport shuttle. When I arrived at the shuttle pickup location there was about 20 people waiting for Avis/Budget pickup. Who knows how long they have been waiting for the shuttle. I waited about 20 minutes and in that time the amount of people grew to about 40. One shuttle arrived and I'm thinking there is no way everyone will fit on this one shuttle with luggage. Thank goodness another shuttle arrived shortly after the first. Everything else with pickup was about standard with Avis preferred. The drop off is really when it got bad. My flight was at 6am so I arrived for drop off at about 3:30/4 o'clock. No one was there to take my car. I was surprised by that alone. So I left the vehicle with the key in it and went to the shuttle pickup location. There were about 15 people already there. Once again by time the shuttle came 20-30 minutes later that grew to 50 all trying to get on ONE shuttle. The driver said she was the only shuttle for the next hour or so. People were pushing to get on the shuttle; a fight almost broke out. The driver said she would return for everyone else as soon as she could. That was an absolutely horrible experience. In this post 9-11 America you would think that your airport security experience would be the worst part of your trip but if your choose Avis, they will prove that not to be true. read more

Terrible process, horrible customer service, basic vehicle. Upon arrived to pick up my rental I discovered they did not offer parking for my personal vehicle. Luckily I brought along a friend and was able to go drop my car off. Super inconvenient! Once I was given the keys to the rental, I waited for a rep to show me the way. NEVER happened. So I asked, "Excuse me how do I know where to locate the vehicle?" The guy at the counter simply responded, "It's on your agreement." Well damnit since I don't work here it would be helpful if someone who actually does can lead the way! (I didn't say this out loud) So after strolling through the parking lot for 5 minutes I finally located the rental. Then I waited for a rep to met me so we could do the inspection and gauge the fuel tank before I took possession. NEVER happened either! I went back inside to inquire about this and was told no one meets me at the vehicle; if I notice something I am to come back inside to report it myself. At this point I through my hands up and walked out to the car. I took photos of the entire vehicle (bumper to bumper) as well as the fuel level and got outta that zoo. I'll never rent from Avis again; lesson well learned. Cheaper price isn't always worth the business. read more

A little wait on getting a car but not linger than 15 minutes. I returned the car around 4:00 AM two days later. I wasn't expecting the shuttle to be running but it was which made getting to the airport extremely easy. read more

This place deserves a national horror+shock investigation of why AVIS/ Budget could take no serious actions against this location. Here is from what we carefully observe during the 3.5 hour wait: 1. Counter staff "A" waits in idle for 20-60 minutes between the time he finishes paperwork with a customer and the time the outside cleaning team "B" finishes cleaning and then authorization team "C" delivers the vehicle to the customer. AND, THIS IS CAUSED BY NOT just the employees' laziness but INTENTIONAL behavior of team A to create work for B and C (e.g intentionally logging in non existent vehicle ID for at least 2 customers per my observation) just because A hates B and C. But the members of A get along with each other and are aware of the "trick" by their alliance. This systematic, intentional behavior along with harsh response to inquiring customers who have been waiting 3+ hours is horrendous and unimaginable - only until you see it yourself. 2. Cars are parked randomly at a large but dirty parking lot where garbage is everywhere at the gas station/ cleaning area. read more

We just turned in our vehicle this morning. We had to drive 2&1/2 hours to drop off the car and thought we would make sure of where the drop off was before getting gas. Upon driving to the area, WE WERE DIRECTED TO drive up a drive way. We told the woman that we needed to get gas. To that she responded, "Unfortunately, I've already checked you in and that will be $10.00 per gallon." The woman directed another car to pull up behind us so we couldn't leave. UNFORTUNATELY???!!! That was over $200.00!!! THIS IS THEFT!!! read more

absolute nightmare. give yourself at least two hours to pick up a car. office reeks of incompetence. worst car rental experience on earth

Made reservation 3 months prior. Been a preferred customer for 10 years. no car waiting for me. Stood in line a half hour and was issued a car that didn't show for an hour and a half. Asked for manager, he wouldn't speak to me. Just walked away after clerk explained the problem. Waited 20 more minutes it finally showed up and the Porter just walked away NO ONE apologized. Since they issued the car two hours before they presented it to me Their system had canceled the car, and the gate attendant had to reissue/reopen the rental. The employees were hustling. the manager "Unit 1", is useless, rude ineffective, neither commands nor deserves respect. He should be released from service as I think he wouldn't be able to even porter vehicles because he lacks any sort of customer service. read more

I arrived on one of the business travel weekends of the year. A guy in front of me joined the line in the #4 position and has barely moved in more than 45 minutes. Incredibly understaffed (one person at the counter) and employees don't care. Employees come out and leave again without making eye contact or helping anyone. It's filthy with trash and this business has forgotten that they earn money by providing a service. I'd leave but I prepaid- not worth it at all. read more

Terrible customer service. Rude. Slow. Not one single ADA compliant shuttle. Will be filing a complaint.

Slow customer service, I walked in with no line and had to wait about 45 mins to get a car. There was about 7 people in line after me and no regards for their customers. I returned the car with some fast food bags in it and some chips on the rugs and they tried to charge me $450 for "severe damage, spills and stains". Not even a full car detailing costs half of that. I called to inquire about the charge and they said the best they could do was take $100 off. How do they expect customers to return the cars in mint condition when they are out on vacation??? Isn't that their job??? $450 to clean a car is a scam. Don't rent cars from this company, ever!!! read more

Good luck trying to find a car that doesn't stink like an ash tray. Customer service is severely lacking. Will be trying another company next time I need to rent. read more

I went for a business trip last week and the experience was horrible. First, the lines were long. I planned for a 30 minute wait so that was ok upon arrival. Second, I got the the agent and she was more attentive to her neighbors than me. I asked to add my preferred ID to the reservation, since the option was not there on our work system and she said they don't do that ... what? Third, she took so long to process me- she said no cars would be ready for 15 minutes unless I wanted to pay to upgrade my car. My response was that if you so not have the car that I reserved, then wouldn't you waive any fees and put me in something so I can get to work and not waste any more time than the 40 minutes that I had already been there. She said no. I asked for a manager. He was standing by her and asked what I needed. I explained how I needed better quality and efficient service, the lady rep cut me off and guaranteed to get me in a car quickly. The manager walked off, not bringing anything to closure. The lady proceeded to be on the computer and 5 minutes later, she told her team member that her screen went black. The team member said that happens all the time and they must reboot and start over. Wow. Such a large company has low quality systems. Basically, after another 30 minutes (of silence because now she had nothing to say as she knew this was unacceptable), I finally got a key to a car. That over an hour experience was horrible and I hate that Avis is my only option for corporate travel. I will most likely give my corporate dollars to uber instead. read more

Eight cars in the parking lot & about 30 empty spaces. The unfriendly lady working the desk hands my reservation papers to a car they dont have - empty space. 15 minutes later they find me something else. Area looks like hell. Makes STL look like a hell hole. read more

I like avis they know me by my phone number hey discount with. Costco or AARP. I've been a preferred driver and continue to return. It's nice service with the staff. Today , Memorial Day weekend Airport we were expertly Carter for by Greer a mother of twin boys and a daughter. As we waited for a computer to get our replacement vehicle we got to know her. We were impressed by her great calm and expertise. read more

Avis - Car Rental Near Me - Saint Louis, Missouri

20 year avis preferred customer. This is the worst rental car location I've ever been too.

These people are utterly negligent. Our car broke down 4 miles from the pick up location and the manager refused to bring a car to exchange. The tow truck was estimated at a two hour wait in 97* heat. We were in the express lanes with no shoulder. A department of transportation vehicle assistance unit happened along and was able to reset the system, 10 miles later it seized up again. read more

I cannot ever recommend Avis rental car out of St. Louis. Shame on me for deviating from my usual, I never had trouble with Hertz or Enterprise. Avis charged me $1700 for a 5-day rental on a car that didn't run and they said was lost or stolen. I rented a vehicle from Avis. I drove from the airport to the hotel about 30 minutes away. At the hotel, I pulled up to the yellow curb and turned off my vehicle; I went inside to complete my room reservation. When I went back to my car, it would not start. I called roadside assistance, the number provided on the key ring for the rental. A gentleman came out four hours later, he gave the car a jumpstart and told me that the check engine light was on and it was not safe to drive. He advised that I call Avis to have them bring me a new vehicle. I called Avis and they said they don't do that but I should return the vehicle to the airport. I advised that it was not safe to drive the vehicle because that's what I was told by their roadside technician. Davis customer service rep told me because I fucked through Travelocity that I would have to contact Travelocity to solve the problem. I did call Travelocity, and they told me they could provide a refund for me as soon as I was able to return the vehicle to the airport. I opened a customer service ticket with Avis via email. For the next four days, I got rides from other people who were going to the same destination as I was not able to drive my vehicle back-and-forth from the work function to my hotel. I also found two people who have jumper cables, because I knew I would need a jumpstart to return the vehicle on the last day. In the meantime, my customer service ticket with Avis is open and we are corresponding via email. However, I am quite certain that this was an automated communication because no one ever spoke to me about what was actually going on. At each step of the way I detailed the difficulty that I was having. On the morning that my flight would depart, I had the vehicle jumpstarted, I drove it to the terminal to drop off one passenger and my luggage. I then drove to Avis to the return aisle. I turned off the vehicle, the technician said may I email you a receipt to you, to which I said yes please because I don't want to miss my flight. I got on the bus and I could see as we drove away she was not able to start the vehicle. No receipt in my email. I continue to correspond with my issue ticket to Avis via email, and I am assured that as soon as the vehicle is booked in as returned I will be credited for the time that the vehicle was not able to be used. A few days later I get a message from their loss prevention department telling me that the vehicle was stolen. Shortly there after I get an invoice from Avis with the recovery fees and all kinds of other fees totaling more than $1700. Yes, they charged my card within $1700 for a vehicle that ran for a total of about 90 minutes over the entire four day period that I had it. They think that I should pay for every day because the car was in my possession, they think that I should pay for the recovery because it was "stolen" or lost and then recovered. I forwarded that information to the customer service ticket that I had open with Avis, and they credited me a total of $1200 because the vehicle was returned and obviously not lost. However, I am still paying more than $500 for a vehicle that I could not use. I continue to attempt to communicate with Avis through their customer service ticket, but it appears hopeless. This is beyond embarrassing. And I feel absolutely robbed and taken advantage of... I had to depend on the kindness of strangers and other colleagues to get me to and from my destinations each day. I had a rental car that did not work without being jumpstarted, and the only 3 times it drove was when I left the airport and got to my hotel, when it was jumpstarted and moved from the hotel lobby area to the parking lot, and when it was jumpstarted to get from the hotel back to the airport. I have communicated with Avis on the phone and via email through their customer service ticket every step of the way. To be charged $1700 for a car that was not stolen or lost, then to still have a $500 charge for a 5 day rental that was only usable for a total of 90 minutes - to and from the airport and only with a jumpstart - is completely ridiculous. I deserve a full refund. This is criminal, and they should not be allowed to charge my card, it equates to flat out theft. I cannot ever recommend Avis rental car out of St. Louis. Shame on me for deviating from my usual, I never had trouble with Hertz or Enterprise. read more

Worst Avis service ever ! 2nd week in a row at this location and the wait is long. I was there the prior week and updated my credit card number on the file.. the following week i'm there they say my account doesn't reflect the update and I have to either call in or do it online. then why did I do it with the gentleman the previous week. That employee was standing there too - so she pulled up my account, she pulled up the wrong account, made me sign up for a different preferred member number and disregarded my concerns. I argued that the account she tied me to was wrong and its been inactive and she said its the only way for her to issue me a rental. I'm confused! My reservation in my hand reflected the right info - 30 min later - she pushed me out..Now my account is all messed up and 3 weeks later I still cannot get it corrected via Avis online support - SO annoying! read more

Upon arriving from Dallas late Friday night our driver Paul was awesome. Check in employees weren't thrilled to be there Thursday night working and it was obvious to the customer. Leaving St Louis Sunday night our driver Mark was unfortunately not motivated to even look up to see we were 2 women with 5 suit cases and didn't bother to help. I'm sorry, I would expect a little assistance from a service that your rental company offers. read more

I've never been to a rental agency this bad in my life. Not only was it understaffed, but I don't think the workers could have been any slower. The entire system is horrible. It needs to be overhauled, pronto. Incredibly rough experience, easily the worst rental experience once could imagine. read more

The shuttle stops running at 10 PM, and it is a mile away from the baggage claim. All of the other rental companies were still running shuttles at 12 AM. Added to that, Avis changed my rental from a one-way to a round-trip, and wouldn't change it back, because they didn't have enough cars. They left my family and me stranded in St. Louis. Luckily, Hertz came through with a nice, clean car. Never touching Avis again. read more

Not enough words for my disappointment. Ripped off is a good description of my experience with this Avis location. Avis did not honor my reservation price. Still trying to get my money back on erroneous charges. We'll see how this whole thing plays out. I will certainly update if the rest of my interactions go better than the initial vehicle pickup. Update: I dropped off the vehicle and was over charged. It seems that Avis doesn't understand that you can't tax a person twice. Absolutely the worst experience in rental cars. Avis/Budget will never get my business again. I wish I could give negative stars on this rating. read more