***review for Kane st west hartford location (not on yelp)*** the person working the desk needs to be trained with some kind of script or something to learn how to properly communicate with customers. i walked into the office and it smelled strongly of weed. i had booked a rental online using priceline. i came to pick up my car saying i had a reservation. the guy just kept saying credit card and license. i kept asking if he had my reservation pulled up. repeated credit card ma'am. like i'm literally just looking for some kind of acknowledgment that the reservation went through, trip details, type of car is available, etc and instead just being asking over and over for my card. I also had my boyfriend with me who i was going to have as an additional driver and had his military id with him for discount. When i asked if we could apply the discount, the man said "it's under your name" and i was like oh? ok can we book under his name then? nothing. he literally said "put that away" and refused to give discount. by this point i was sensing his attitude and just wanted to get the keys. he then said "how are we insuring today?" i tell him i paid with the reservation for full insurance protection. he gets frustrated "maam. insurance" again i go back and forth genuinely confused because ive rented truly over a hundred cars for work in my life and this is absolutely never how it's ever gone. i pull up the reservation on my phone and show the full covered insurance which states i DO NOT NEED to provide any personal insurance for the vehicle. again, i know this because i often rent for work and would never put my personal insurance info down on a car for work related travel. he barks again "just make this simple. tell me ur insurance" i apologize and say i need to call avis because clearly we aren't on the same page here and i don't like the way im being spoken to. His jaw dropped. he then TURNS TO MY BOYFRIEND to try to get him on his side "is she serious? was i rude? cmon man" when yes. very clearly he was rude both to my boyfriend at the beginning and to me throughout. i talk to the avis guy on the phone he says i don't need to provide insurance the reservation says fully covered, and he was about to apply military discount on the phone before the desk worker finalized the contract and locked the guy on the phone out of being able to change it. i signed. i don't care about the money truthfully i tell the guy on the phone to please just train the worker better. THEN i get in the car and it smells RANK. like someone had been hotboxing for hours in there. i've had the car five days now driving with two air fresheners fully opened and windows down in the dead of winter and it STILL smells. when i went to pick up my nieces as it was intended to be a family vacation, they both everyday pretend vomit the whole ride because of how strong the odor is. absolutely not worth "saving" $75 on a rental. go with enterprise, get good customer service, get your military discount as you should, and have a clean car... as i go to leave the desk guy keeps reiterating he never meant to be rude but it felt like he truly had no idea that saying one instruction over and over is very rude. i walked him through how he should have said "unfortunately we cannot apply that discount for you, sorry" and i would've been chill instead of "put that away" if he had said "yes i see here on your reservation you are fully covered for the vehicle, that will cover the car fully we just want to know your personal insurance to know you are an insured driver" i would've been chill. it's the repeating the same nonsense and being frustrated with ME when you aren't communicating properly that sent me. and the weed smell is absolutely enough to have me never rent from here again even if the guy was nice. read more

I rented from this Avis this past weekend and had a great experience. I reserved the vehicle online the night before and was able to pick up my car the next day with very little wait time. Drop off was really quick and convenient as well. Tina processed my reservation and was very friendly and efficient. I will definitely go back to this location. read more

My experience here was among the most professional rental car experiences I've had. Booked a rental the day before, arrived and had a car in the class I ordered, and was out the door in less than 5 minutes. The person behind the service desk was friendly and conscientious. The COVID protocol was top notch: the attendant was masked and made sure the car was freshly disinfected before sending me on my way. The rate to rent from here was much lower than picking up at the airport. I would happily return to rent again! read more

I wish this location wasn't so convenient for me. After reading the other reviews it sounded like they were writing my review. Service is slow, cars typically dirty inside and out, half the time there are functional issues with the cars and the people at the location are terrified of their boss who works at another location. I once retuned a car because the radio wasn't working. They asked my if I knew how to turn it on and adjust the volume, I confirmed that I was aware of the procedures. We then got in the car where the representative tried turning on the radio while adjusting the volume while talking to their boss on the phone and giving a detailed account of their every move. Sadly there are not many convenient options in the area, however I will search them out to avoid enduring another rental experience at Avis. read more

I've rented from Avis for about 3yrs now and in the recent months usually every other week. This is by far the worst Avis I have come into contact with. The customer service is mediocre but their blatant under staffing is unbelievable. Even thought I've learned to plan reservations in advance the last two times in a row I have arrived to find no attendant present. They had placed a sign apologizing for the inconvenience stating they'd return in a few mins. Both times it took 15+mins for the attendant to return. I've let this slide a few times due it's convenient location but I will no longer be renting from the location and I would recommend switching to enterprise... read more

Avis Rent A Car - Awful sign indicating that they really don't care you had a reservation... And you'll be waiting for 15+ mind. - Car Rental Near Me - West Hartford, Connecticut

Car was not ready upon arrival waited 2 hrs to get one . Then to find out they overcharged my credit card for 80$ when I called oh they charged you fuel . Well I fueled before dropping off right down the street from them. Ian currently on hold after talking two representatives one with an attitude and the other I'm still on hold . Worst service ever read more

When needed (1-2 times a year), I've rented cars from this location for about 5-10 years, and this weekend was the last time. The customer service was OK, nothing spectacular. The staff was fairly efficient, but the car I got was shit. I had to initial the 'NO SMOKING' stamp, and was told of the very dire consequences if I smoked in the car. I don't smoke, so no big deal. I get in the car, and notice an underlying odor, which became VERY apparent once the car warmed up in the sun. This car was driven long term by a heavy smoker, and the stench got worse as the weather got better. If I have to sign an acknowledgement that I will not smoke in a 'non-smoking' car, I expect to get a car that doesn't smell like an old ashtray. There are several other options for rental cars in the area. This location is a combined Avis/Budget location. I'll be using Enterprise in the future. EDIT: Avis corporate has restored my faith. After emailing them with my complaint, they have given me a credit for my trouble. Next time I rent from this location, I will be paying more attention to the car they give me, and will not accept one that stinks. I still think this location needs to work on some customer service standards (the car they gave should never have been sent out), but Avis in general is back in my good graces. read more

Do not rent from this facility. Lisa, the manager and Emily, who works there are both rude and unprofessional and either incompetent or intend to misinform. Emily could not explain an over $80 extra charge on my initial pick up invoice, simply saying that the online quote is just an estimate. Then when I showed her the extra line item, she told me it is because I am picking up the car 30 mins early but that the charge will come off when I drop it off early, at another location, but that she can't guarantee it. When I asked to talk to the manager on the phone, Lisa was rude and dismissive, immediately began by speaking to me in a loud and rude manner without explaining the charges. Well the charge did not come off when I dropped it off early 3 days later. The lady at the second location told me that they had charged me for 4 days instead of 3, had misinformed me about what the charges were for, and had put in a system that they should not make an adjustment. read more

Seconding the reviewer from three days ago. Absolutely horrible experience and rude customer service at the 274 Leibert Rd. branch in Hartford. I went to pick up a rental car from a pre-paid online reservation at 274 Leibert Rd. office on 8/26/17. Upon arriving, I was told that they would not "honor my reservation" because I had used a corporate discount code that was given to a company I did not work for. Without giving me a chance to explain that I had found the "corporate discount code" by googling "Budget Coupon Codes" and entering said coupon code in the "Coupon Code Box" (with no check or warning proceeding with my online reservation), I was patched through to a manager who scolded me for waking her up so early and telling me that I knowingly committed fraud by trying to say that I worked for a company that I did not, in fact, work for. They would not give me a minute to explain my situation and instead told me that if I wanted to rent a car that morning, that I would have to set a new reservation there in-shop without any pre-paid discount or any other discount based off of my membership with various clubs. To top things off, they did not refunded me the initial pre-paid reservation which was only resolved over a week later after having to call the (surprisingly helpful) customer service hotline. TLDR: Do not use coupon codes obtained online or Budget may try to steal your money. I walked in expecting to rent a car from what is branded as one of the most economical rental car companies, and left paying over $500 for a two day rental. Never renting from Budget again. read more

I have rented cars here for over 3 years, sometimes once per week. The customer service has steadily declined and is now to the point where the convenience isn't worth the hassle to me. I'm done. My rental experience yesterday was so bad that it put me over the edge. Total lack of concern for my time. Taking another customer ahead of me. Wasting time talking to another agent instead of getting me into a car and on my way. Goodbye Avis. read more

I will never again rent from either this one: - 1445 New Britain Avenue West Hartford; or the other one; - 2590 Berlin Tpke Newington, CT 06111; as they are both under the same owner. I am a very easy-going person. I do have a high level of tolerance and understanding when I walk into a busy place. But.. there is busy, and then there is perpetually horrid customer dis-service. - There seems to be endless confusion at all times, in that place... Long lines, angry customers, arguments, screaming... - Phone calls, if they ever pick up, they answer with a friendly "please hold", then a 20-minute hold, and then the call gets disconnected. After 5 tries, someone may actually answer to then tell you, that they are not sure about your question... - There is always a new employee who is not quite sure on what to do, and needs to make phone calls to get anything done... - Employees never wear proper Avis clothing; never wear a name tag; never even look at you as they enter your information; they will talk on the phone while you wait; answer texts while you wait... Some of them also love to chew gum really loudly. That's when the door is actually open... - Many times, during the day, the door is locked and a hand-written sign a the door indicating that someone will be right back - Never specifying what time will the place open again... - There are many cars, but unless you accept what they gave you (if it smells like cigar, they will spray something to mask the odor) they will request a high priced upgrade to give you anything else - otherwise the employee will call on the phone and say - in front of you - "there is nothing wrong with the car - s/he just doesn't like it") - Lines are - most frequently on Sundays - 10 people long... And always one person working. There are many choices for car rental - Neither one of these two places will be my rental of choice - ever! read more

I am a corporate customer and rent from this location frequently. The staff is always extremely quick, and I am normally out the door within five minutes of arriving. Last week, Sam (the manager) went above and beyond to help me with my rental. While I am not a fan of the downtown Hartford location, this one is close to my house and I have never had a problem. I am not sure how this location was run a year ago, but judging by the difference between the other reviews and my experience at the location, I would say some changes have been made, and I definitely recommend this location to my coworkers over the one in downtown Hartford. read more