Wow! Terrific service from a hard working team. I have been a regular here over the past two…read moremonths. Rossye, Ana, Marco, Emily, and Erica are all great. Consistently good and friendly service - even when they are busy. Other benefits to this location are the hours. Much better hours than any other company renting cars in the area. On the downside: They could use better facilities, such as a larger waiting room, better signage, and clear car pick up/drop off areas. This location feels almost as busy as some airport rental locations. They could use features that are typical at airport locations to improve the experience here. 5 stars easily though for the customer service. I don't know how Enterprise does it, but they seem to have good people working for them everywhere I go. Folks I have met here are among the best.

They are kind, good at their jobs. There is a huge problem…read morethough - they do not answer the phone! I had a rental while my car was being worked on at Caliber Collision. Had a question, but was on hold for 35 minutes before hanging up. This happened 3 more times. I thought of it again when they left me a message to call if I wanted to tell them about my experience (yeah right!), but decided maybe this day would be different. No it wasn't. I'd like a call, actually. I still have a question. I had a nice black Chevy tree.

I was satisfied with my experience renting a car from Hertz at this location. They are located…read moreright next to an auto body repair shop, which made it very convenient to walk over and rent a car for a few days while my car was in the shop. It is a small branch, and I was serviced right away. The rental car was clean, the gas tank was at a reasonable level, and did not have any odor. Returning the car was easy as well, although there was about a 20 minute wait time to be serviced.

rented a car from thrifty and it smelled of smoke. really bad. I would recommend sitting in the…read morecar before driving off

I just picked up my car and could not be happier. Andy was a huge help. Not only did he call me…read morelast night when I was late for my pick up, but he offered to stay late via voicemail. Unfortunately, I did not get the voicemail until too late. I showed up today hoping to still be able to grab the car and Andy had it waiting for me. I was in and out in a matter of minutes and will be able to see my family as planned. Thanks Andy!

This place is the worst. I booked a moving van weeks ago to move my daughter into her dorm. At…read more5:15, the night before, they call and leave a message saying my reservation was cancelled because they "didn't have a van come through." What? What's the point of booking a van and paying weeks out if they don't have enough vans when it's go-time? If I'd cancelled on them less than 24 hours out I'm pretty sure they'd charge me. What was most infuriating was how nonchalant the guy was. He acted like it was no big deal. I should just call customer service and schedule a new one. Budget Oak Park screwed me at the last minute on this. How about THEY arrange a replacement through Budget customer service?!

Great, honest, and friendly service. Pete is fantastic-- he does great work, makes recommendations…read morewithout selling, and is resourceful about smart solutions that won't cost you an arm and a leg. Highly recommend!

Pete helped me pass my auto emission test. Superior work and friendly. I would highly recommend…read morehim and especially if you have a used vehicle or under vehicle.

We only dropped off here on the one way from Colorado, but everyone was nice…read more The lower ratings is because after being asked if I wanted a paper copy, nobody ever spoke to me again. The location is convenient and the drop-off was pain free.

Hey, they're open on sundays…read more Cars are clean and dependable The taco place across Chicago Ave is pretty good

Out of all the car rental services I have used, I like Getaround the best for short trips (less…read morethan 1 day). I've used Turo, traditional car rental companies (Hertz, Enterprise, etc.), and Zipcar. I think Truo and traditional rental companies are built more for longer term rentals and Zipcar is the most comparable. The hourly rates for Getaround are fairly reasonable, much better than Zipcar, plus Getaround doesn't charge a monthly fee. However, there is a reason why Zipcar is so expensive: the cars are owned and maintained by the company instead of ordinary people. With Getaround, you're renting out other people's cars and so the company doesn't have full control over the vehicle. It is possible that you may book a car that looks pretty good in the listing but when you get it, it's kind of dirty or not what you expected because the owner doesn't clean/maintain it. That is not necessarily Getaround's fault. For me, I've accepted that this may happen (and it has before), but for the money I save by not using Zipcar, it's fine by me. I have used Getaround so much that I know which cars in my area are clean and well-maintained and I tend to stick to those. If you're not willing to take the risk that a car might not be in perfect condition, then I'd say you should be willing to pay a premium for that. I've had maybe 2 interactions with customer service and both have been very good. I once got automatically charged a lot for gas because the car is parked on a slope and that affected the fuel level recorded after I dropped the car back. I only drove 5 miles in a 22mpg car, but the fuel level recordings made it seem like I used nearly 10% of the gas. I got my money back after explaining to CS via email. Another time I dropped off the car and then when I got to my apartment 2 blocks away I realized I left something in the car. I was able to call a customer service rep via the app and they waited on the phone as I walked back to the car and helped me unlock the car to get the item and lock it back up. Based on all of my Getaround experiences so far I'd definitely recommend it if you're a fairly flexible person with realistic expectations.

Crap cars and absolutely NO way to retrieve or contact the owner after you lock the car if you left…read morean item. They should at least provide you 1hr in case you did leave an item. INSTEAD their customer service (which is really non-existent) tells you--you need to rent the same car again for an hour--in the hopes your item may still be there..., SERIOUSLY. What BS. NEVER AGAIN.

The person I spoke on the phone was upfront with the cost and the service. Upon arrival they were…read morefriendly, quick and efficient.

love Car one Caesar and Bruno are amazing people, I was recommended by Valvoline and what a great…read morespot. They are so honest and do such a great job On the spot, Two days in a row and I had everything done for the winter. Also the conversation is always pleasant. Thanks Lisa w/Equniox

By Far one of the Worst Experience with this Company! Okay So Nov 28 (sat thanksgiving weekend)my…read moreparked car in Front of my home got rear ended by one of their rental car(2016 jeep wrangler) The driver who apparently was not an authorized driver of this car tried to to a hit and run ! That is already breaking a contract when a rental car is signed by someone to being the only key holder. Correct okay So Keep in mind my car is in front of my house so of course my parents are awaken from a big loud noise outside it is around 2 a.m so when my parents look out the window they realize they had hit my Car, so as soon as they see they went ahead and woke me up and tell me that the car that just hit my car was outside ! that's when i must of raced out my house to go see what had happened so when i got out and started walking towards the jeep that had just rear ended my car was still in the corner, and slowly tried to drive away so that when i had to road rage chase him, I'm beeping beeping trying to have the driver pull over that's when he rolled down his window and He pretty much looked either drunk or drugged african american man prolly in 30's and a Female passenger which apparently to elco since the key holder being a female was not driving they wont pay for the damages on my car ? Anywho so we exchanged words by a stop sigh and that's when i tell him do you realize what you just did are paying for my car damages ? And he goes what? Whatt ? Alright pullover and so i did & but clearly his not in his right mind so this man wants to go head and drive off, so I literally drove after him for a block , that's when i was trying to get a clear picture of his license plate so that said this guy is not giving up and i had to just stop going after them. That's when i called Chicago police and made a hit and run report 30 mins later and of course the jeep wrangler bumper still by the accident scene and when they searched the car plate # it ended to enterprise Rent a Car rental (lombard), so i get a hold of the rental place i get send to elco to submit a claim which i stated what had happened and after 3 days they get a hold of the renter ? Rlly she stated she was not involved in any accident and when she saw her car sat it was already like that and she claims she was the only access to the car keys, So is this ignorant lady is denying the hit and run and also breaking contract with the rental place for having that male drive the rental ofcourse she already deep in hole so all she can do is lie now, They are so lucky they weren't caught by police that night because ohh boy would of been sleeping real warm in a jail cell ! They don't leave me no choice to sue this lady now She's about to have the run of her life, it is not okay it would be so easy to just admit the truth and have consequences for your actions grown as people karma rem that ! & elco if i can sue you as well i will because you aren't dumb of course regardless your cars get fixed right away ! & your so smart in order to not get my car fixed which happened with their rental regardless of who was driving it, they will go head and take the rentals side even if you clearly have proof just for them to pocket their money ! Cheap as company not taking responsibility for their drivers actions. How can they have such dumb work ethic people doing claims or accident investigation when clearly all the evidence is on their faces. Ignorants most horrible company ever dealt with !