Oh why isn't there a 0 star option! Terrible terrible terrible company. We have lost so much money to Avis. We had a bad experience renting a Jeep in Colorado about 3 years ago from Avis. We decided to give them a second chance by renting a full size SUV in Boston this year. What a nightmare! The car was junk (Nissan Armada) had been wrecked multiple times. The fees were astronomical. The "hidden" fees pushed us to the end with Avis. We were 2-4 minutes late of the hour when we had originally picked up the car when we returned it. There was a huge return line, couldn't prevent that. Anyhow, we were charged $185 for those couple of minutes. $185!!!! The lady at the counter when we picked up the rental, swore to us that we would get our $200 deposit back. Nope! I wish I would have recorded her, it was all lies! When we were back home we tried to "straighten it out" with Avis. How did that go? The customer service rep just hung up on us when we questioned charges. After calling back and placed on a 30minute + hold we were promised a supervisor call back in 24 hours. Still waiting for that call! Please do not use Avis/budget. They are a disgusting company who could care less about their customers. read more