The lady at the front desk was extremely rude. She also closed for the day at 12:45 when they were…read moresupposed to be open until 1pm. She got in her car and left. No explanation.

Never rent from Budget, they called me 18 hours before we leave for vacation and tell us our 15…read morepassenger van had a recall and they don't have any available. They told me to call customer support to see if they could help. After talking with two people that could barely speak English they told me there were no cars available in the whole St. Louis area that were anywhere near the size I needed. So now I'm scrambling to find another rental on Labor Day weekend. Horrible customer service.

I reserved a car from this location and when I went inside there was couple being taken care of…read morebefore me. As I stood there, the intake lady asked me if I wanted a truck, I said,"No thank you. I reserved a car." The couple left out and I moved up next in line. She asked to see my credit card and ID. I gave her my debit card and ID, not realizing Budget did not accept debit cards. She threw my cards on the desk back at me and said they didn't accept debit cards. I then asked. Upon my return will I be able to rent a car that was reserved. She told me, " You'll take whatever I give you." At this point I'm becoming agitated with this bad customer service. So I replied, "Well, I did reserve a car for a reason, I don't need a truck or anything else." She said again, "You'll take whatever I give you." I told her her customer service skills sucked and I doubt if I will return that day or any other day. She told me to leave then and she didn't care one way or the other. Customer service service was horrible and I will never go back no matter what type of deal I can get.

This site has the worst management anywhere!DONT USE THIS PLACE!I will never recommend here. They…read morehave no people skills. My bill was not what it was supposed to be when I left.

Due to high gas prices, and post-Covid Spring break explosion, we had to cancel our trip to…read moreFlorida. We decided to take a road trip to Atlanta instead. It was kind of last minute, so we weren't sure we would even be able to get a rental. This location took EXCELLENT care of us. The owner, Sergei was patient with us, and worked hard to get us in a comfortable car. He also took the added step in going over gas mileage, and gave us a choice between two vehicles that were comfortable AND efficient-since we would be driving through mountains and hadn't considered this! The car was VERY clean, tires were good, and as he said, it had great mileage! The woman that was there the day we picked up was super friendly. She went over everything so there would be no surprises, which was appreciated! Great service by this team! Thank you for saving our spring vacation! We will definitely be back for our next road trip this summer! Thank you SO much!!

They will cancel your reservation all together if you do not pick up within 1 hour of the pick-up…read moretime. Even for PREpaid. I was shocked & sick because I work hospital & got stuck. Then to go pick it up the location was annoyed I even came in after the 1-800 help desk told me I should not be told that & just go get it! The worker reluctantly set me up with the car that was holding for me. And made sure to say "for future reference" my response was I Will Not Be Back. I was the bigger person & ended on a good note by squashing my anger & making a joke. I even apologized . I cannot be rude ever... I ended with a car, so I guess that's a win??

Will not use Hertz again. Not sure why I did, as I've always used Enterprise and have had…read moreexcellent service. The O'fallon, IL location was slow, not friendly, dirty cars, lack of selection, no walk around as they just sent me pics of the car I rented. When we walked in, we were ignored for about 5 min even though no one else was in there. She couldn't even say hi, I'll be with you in a few. Then a bunch of her friend walked in and were being very loud and obnoxious. The day before I needed to return it, I called multiple times for about 20 minutes with no answer. I then called several other locations and no one would answer. Will happily keep my business with Enterprise in O'fallon, IL.

WARNING: Your confirmed reservation on the Enterprise website may not be honored at this location…read more Employees here said the Enterprise website does not communicate with their store and that they had to hold the many cars in their lot for other reservations. Weren't very helpful, either. Fortunately, their competitor down the road hooked us right up.

Every time you book with them the customers are sent to a call center. The call center will tell…read moreyou plenty of cars are available for rental, but when the customer gets there there is more than an hour wait for vehicles either to get cleaned or come back from a previous rental. They are not honest in the time frame of waiting. They offer no compensation for changed plans or the inconvenience of waiting hours and sometimes days for a rental. This has happened on more than one occasion and it doesn't matter if you are a club rewards member or not.

I've been going here for decades now. The prices are a bit high but the service is good. I wish…read morethere was more seating on the inside but it's not extremely terrible to stand. Be prepared to wait 20-50 minutes for the full service but that's from start to finish

Quality going down. This was a very slow day for them but yet they gave me the best rush job they…read morecould give me...... grease foot print Stain on the floor mats with terrible lazy vacuum job . This was my mom's car I waned to surprise her with a fresh car wash.

DO NOT rent from this establishment!! We put in the amount of gas that we used and brought the…read moreu-haul back as given and they STILL charged my parents $107 because they claimed we did not fill it up to where they picked it up as although I personally filled up the tank myself. I told my parents to always take pictures for this EXACT situation, we have no proof to fight the charge but they damn sure cheated us out of our money. We will never use this business again and I suggest you look else where as well.

From the owner: Quality Rental and Sales offers a wide variety of equipment for use at your home or on the…read moreconstruction site. We are an authorized U-Haul, Toro, Husqvarna, and Stihl dealer as well as a certified repair facility for all types of equipment.

I brought in my Jeep thinking it just needed a quick clean, but when Walt was finished, it looked…read morelike it had just rolled off the showroom floor. I didn't realize there were layers soot from having the top off. He had it looking brand new again! If you want a professional detailer who goes above and beyond, this is the place. Great attention to detail, super knowledgeable, and passionate about what he does. Highly recommended!

From the owner: I’m a home-based auto detailer with a fully loaded setup — every tool, every product, every move is…read moredialed in. This ain’t just a wash, it’s a transformation. I turn rides into rolling reflections of excellence — showroom shine with soul behind it. I don’t just detail — I elevate. Every vehicle that pulls up gets treated like royalty, and I don’t stop ‘til you leave with your jaw dropped. This is passion, precision, and purpose all in one. You want next-level? You just found it.

We were unable to book with them as they were extremely rude over the phone on uncooperative. When…read moretrying to price match as they said they did, they were very degrading and said there deal was already enough with a very rude tone. Missed out on a very clean and good group.

Last night we rented a bus to get 15-20 friends to and from a wedding so no one had to drive. The…read morebus was clean and super nice. Our drivers name was Danial and and we couldn't have asked for a better driver. Danial was professional, friendly made sure our experience was the best. If you're looking for nice bus, great company to work with and on time service, Platinum Transportation STL is your one stop shop. Thanks guys. Till next time .