terrible location and very poor service. Worse rental experience I have ever had. I would not…read morerecommend.

I rent here twice a year or more. Staff take care of me and always address any concerns. Happy to…read moredo business with folks I can trust to make things right even if it is something small.

Great company great service, vehicles are clean, and reliable. The company also offers vehicles…read moreon turo.

From the owner: We offer contactless pick up and drop locations. Skip the counter at traditional rental car…read moreagencies. Book the car once approved the vehicle will be at one of our convenient locations.

I love this place they are. All. So nice we always shop here. I went some other place to rent a…read morewasher and dryer. Too. High. Not. Berts so I cancelled my contract with the other. Guy. And came back to my. Store. Bert's. Now it's only. Bert's for us. Stop by and see them you will be glad you did. Thanks. Bert's. I. Love you guys

Worst service ever!had a couch that ripped (from things on my back pockets) in one week.wouldnt…read morereplace it.jack has no customer service education thinks he can be rude and calls names to customers that have not been rude to him.jack will run that store into the ground! I feel bad for the original Bert to have someone like him in any of his stores!a homeless person could do better than him!give the homeless a job not jack!

The lady at the front desk was extremely rude. She also closed for the day at 12:45 when they were…read moresupposed to be open until 1pm. She got in her car and left. No explanation.

Never rent from Budget, they called me 18 hours before we leave for vacation and tell us our 15…read morepassenger van had a recall and they don't have any available. They told me to call customer support to see if they could help. After talking with two people that could barely speak English they told me there were no cars available in the whole St. Louis area that were anywhere near the size I needed. So now I'm scrambling to find another rental on Labor Day weekend. Horrible customer service.

I reserved a car from this location and when I went inside there was couple being taken care of…read morebefore me. As I stood there, the intake lady asked me if I wanted a truck, I said,"No thank you. I reserved a car." The couple left out and I moved up next in line. She asked to see my credit card and ID. I gave her my debit card and ID, not realizing Budget did not accept debit cards. She threw my cards on the desk back at me and said they didn't accept debit cards. I then asked. Upon my return will I be able to rent a car that was reserved. She told me, " You'll take whatever I give you." At this point I'm becoming agitated with this bad customer service. So I replied, "Well, I did reserve a car for a reason, I don't need a truck or anything else." She said again, "You'll take whatever I give you." I told her her customer service skills sucked and I doubt if I will return that day or any other day. She told me to leave then and she didn't care one way or the other. Customer service service was horrible and I will never go back no matter what type of deal I can get.

This site has the worst management anywhere!DONT USE THIS PLACE!I will never recommend here. They…read morehave no people skills. My bill was not what it was supposed to be when I left.

WARNING: Your confirmed reservation on the Enterprise website may not be honored at this location…read more Employees here said the Enterprise website does not communicate with their store and that they had to hold the many cars in their lot for other reservations. Weren't very helpful, either. Fortunately, their competitor down the road hooked us right up.

Every time you book with them the customers are sent to a call center. The call center will tell…read moreyou plenty of cars are available for rental, but when the customer gets there there is more than an hour wait for vehicles either to get cleaned or come back from a previous rental. They are not honest in the time frame of waiting. They offer no compensation for changed plans or the inconvenience of waiting hours and sometimes days for a rental. This has happened on more than one occasion and it doesn't matter if you are a club rewards member or not.

They will cancel your reservation all together if you do not pick up within 1 hour of the pick-up…read moretime. Even for PREpaid. I was shocked & sick because I work hospital & got stuck. Then to go pick it up the location was annoyed I even came in after the 1-800 help desk told me I should not be told that & just go get it! The worker reluctantly set me up with the car that was holding for me. And made sure to say "for future reference" my response was I Will Not Be Back. I was the bigger person & ended on a good note by squashing my anger & making a joke. I even apologized . I cannot be rude ever... I ended with a car, so I guess that's a win??

Will not use Hertz again. Not sure why I did, as I've always used Enterprise and have had…read moreexcellent service. The O'fallon, IL location was slow, not friendly, dirty cars, lack of selection, no walk around as they just sent me pics of the car I rented. When we walked in, we were ignored for about 5 min even though no one else was in there. She couldn't even say hi, I'll be with you in a few. Then a bunch of her friend walked in and were being very loud and obnoxious. The day before I needed to return it, I called multiple times for about 20 minutes with no answer. I then called several other locations and no one would answer. Will happily keep my business with Enterprise in O'fallon, IL.

We tried renting online using our debit card, and we get there and there is a completely different…read moredebit card policy in place than stated on their website. The person at the desk had an attitude about it like we were the problem. Attached is the website policy. The in store policy was on the backside of an ad that had to be turned around, adds a $250 deposit as well as your rental fee, plus does a credit check that does not tell you what credit score you need to pass. We asked him, and he gave us 3 different scores they were looking for. Then, when we had to cancel our reservation, he couldn't do it there and we had to call corporate to get our refund. Do not use this company, especially this location.

Rude and unprofessional!! The agent was outside yelling at someone about a rental and it scared me…read more I told him how it made me feel as a customer waking up and he said to mind my business. So, I asked was that how he talks to customers because I'm second guessing my rental. He didn't care that it represents negatively on whether or not I wanted to do business with Avis. He then started scold me . I just decided to leave. Dude really made this experience feel like I would be renting from a junk yard, especially the way he was dressed like he fixes cars instead of renting them. There's plenty of rental agency's near. Skip this location.