Not sure just how to review this business. I waited many days before posting this review because I…read morewanted the opportunity to calm down before posting, so I could give one, not out of anger, but out of the need for people to know the truth.
The employees are fantastic. They do excellent work, are always kind and courteous, and they simply seem like skilled, salt of the earth employees.
I've taken my car to this Carstar twice, using Allstate as my insurance company. The first time was w/o issue and they did excellent work. The second time, however, was completely different.
My car was hit by someone else, but I had to turn it in on my insurance because GEICO insisted I take it to the shop THEY wanted or they wouldn't cover the repair.
I was extremely pleased, but when I got my car back after they had it for nearly two weeks, the tire low light was lit on my dash. They told me to drive it around a bit to see if it continued to cause problems, and with the holidays, it was three weeks later before I could get it back in to them, after having to fill the tire about twice a week. It should be noted, the tire was fine when I dropped the car off to them, but wasn't when I got it back.
They sent it to the local Goodyear store in Fairborn for examination, but Goodyear "fixed" it w/o discussing it with anyone. When we went to get my car from Goodyear, the manager there tried to convince me the alloy wheel had corrosion, causing a slow leak in the bead. He even went so far as to try to convince me had I had steel wheels, this wouldn't have happened because "steel doesn't corrode."
At no time was I told of the problem, at no time was it discussed with me regarding a "repair", and at no time was the "corrosion" shown to me. Goodyear just "fixed it" and called Carstar to come get it. The entire time the manager tried to convince me it was pre-existing, the double talk was clear, and I could tell I was being gaslighted by him. Every time I tried to disagree with him, he'd talk over me and not allow me to make my point.
As we were walking out the door of Goodyear, I kept telling the receptionist from Carstar, "This doesn't sound right. This doesn't feel right." The end result was, I ended up telling the receptionist I didn't feel I should pay for this "repair," if one even happened. No one has any way of knowing because Goodyear didn't make any attempt to discuss this with anyone. The total cost of the repair was just over $23. And before anyone says it, it's not about the cost. It's about the Goodyear manager gaslighting me with "steel doesn't rust, alloy does." If you have to explain a repair with a lie, then the rest of it is suspect.
In the end, I told the receptionist of Carstar I wasn't going to pay for this "repair." I made it abundantly clear I didn't blame Carstar in any way, shape or form, but I blamed Goodyear. Carstar, first, attempted to turn the repair in to Allstate (which made no sense to me, as I didn't believe the tire problem had anything to do with the accident, but I was assured they did this all the time. Allstate, of course, turned it down.) She told me she'd discuss it with the owner and get back to me.
The next day, while at work, I got six calls in quick succession. I work on a call center floor and we are NOT permitted to have our cell phones out. At no time am I permitted to answer my cell. However, on my next break, I called the number back and it turned out to be the owner's wife.
From the beginning of the call, she was adversarial, making a snide remark about my not answering her SIX calls and waiting so long to get back to her. And then she launched into, "We only have two resolutions to this and here's what you're going to do..."
Having been married to an abusive person for over 20 years, I saw this for what it was... She is a huge bully who believes everyone should submit to her will, so I refused to allow her to attempt to gaslight me into doing things her way, which was my paying for a repair that didn't happen under my watch, but theirs. Something happened to my tire/wheel/something while it was under their care and the owner's wife wanted ME to pay for it.
She then went on to tell me how much money she has, several times, because this seems to be important to her. Money doesn't measure a person, but how they treat those around them who can do nothing for them, is what does. She also said they had many great reviews on Yelp (where?) so it didn't matter how she treated me. In short, this owner's wife is a horrible person. First, my tired/wheel/something was damaged under their care, then they took it to a place that "says" they do repairs with no actual proof, and with shaky/invalid explanations with regard to what was done and why. This was all discussed with my Allstate agent and he is concerned about them turning in damages that have nothing to do with the claim. Because the owner's wife is so awful, I will never go back there.
