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Brookfield, WI

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Avis Rent A Car

2.0 (7 reviews)

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Hertz Rent A Car - Inside.

Hertz Rent A Car

1.5(29 reviews)
0.4 mi

Not sure what everyone's deal is with this place, I did not have the terrible experiences that…read moreeveryone else seemed to have, though there is definite room for improvement. My car was totaled by a truck tire that came loose on the freeway and insurance made the reservation for me here as it was close to the dealership where the car was towed. My check-in process was efficient and took only a couple minutes, which I appreciated. Staff was pleasant if not overly friendly. The car I rented was clean, which has not been my experience at other local rental car establishments so I was thankful for that. Here are the areas where Hertz could increase their rating: 1. The office area is a bit of a mess. Every inch of available space is covered with keys and paperwork, this place is a serious OCD nightmare. 2. The low desks are also odd, I felt awkward standing over the staff as they worked. High desks with a counter would be more appropriate and also hide some of the clutter. 3. I forgot an item in the car and called as soon as I got home to ensure they still had it. They did, and set it aside for me--which is also why they got three stars instead of two--but it took 15 minutes on hold to find this out. I could have driven there in 20! 4. In what world is a Hyundai Accent a full-size car?

0 star rating! After a 20 minute wait for someone to help…read moreme in the office, my rental was an utter mess! The attendant gave me a car that looked like it hadn't had a cleaning at all. The interior was disgusting and smelled like an ashtray. (Ironic since they upcharge a $400 cleaning fee for smoke or dirt). When I went back to the office to address the manager, she was very combative towards me and gave me the run around- the customer apparently is not important. I asked for a refund, and she was extremely rude to me. Will never go there to rent again, and it has diminished my opinion of Hertz overall.

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Mayfair Rent-A-Car - store front

Mayfair Rent-A-Car

2.7(10 reviews)
3.8 mi

I usually use Mayfair for work-related rentals. They're easy to book and they're flexible with…read moretimes. You can drop off your vehicle when they're not available on the weekends. I have found that it's easy to pick up vehicles and they're able to get you on the road without waiting in a long line like some rental places. They have a large selection of vans and their prices are averages. I wish they would have a better weekend on-call system in the event that an emergency occurs with one of their vehicles during their closed hours.

I must say very unprofessional. Was also very rude and unpleasant. While i tried to call my…read moreinsurance tht they may forward them a copy one women sitting on the desk with her legs and feet also on the desk. The lady who i guess greeted me in such a way saying "u" want to rent a car.....when? well im in the establishment doesn't tht mean now, although i didn't say tht. In addition i called before i got there w a quote of 36.99 but she immediately charged me 46.99 until i said something and acted dumbfounded as if they never gave tht price before. But another lady did allow her to honor it after made a little fuss. As if i was lying just a very rude and unpleasant establishment. I received a call this morning with an apology. I truly appreciated that, they explained to me that they were having a frustrating day the computers were taking forever to reset so due to that they will compensate me a little bit I understand we all have bad days but it's when we can recognize our fault and admit to it so I truly appreciate the phone call and the compensation. I will definitely try them out again.

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Budget - It's hard to see, but this is the offending $250 smudge. Seriously? For what?

Budget

1.9(7 reviews)
3.2 mi

My boyfriend and I have rented 4 vehicles here in the past couple months and have had great…read moreexperiences every time. The 2 men who work at the check in desk are ALWAYS so pleasant and nice and even remembered us everytime after the first time we were there, because they take an extra moment to ask about you. We had an absolutely HORRENDOUS experience at the uhaul down the street today (we booked months in advance before we did all these other rentals with budget and realized we were now loyal customers) and called them up and they pulled through and really helped us out! I would recommend

SCAM SCAM DO NOT USE SCAM SCAM Their phone number doesn't go to anywhere besides a call center that…read moretells you your confirmation number is incorrect, the one you have on your confirmation email FROM BUDGET, and then asks you to just book over the phone with them instead. We showed up on our pickup day, NO ONE was here, we called the number for the location listed, no one answered. We called customer service and they told us "Oh, sorry! Nothing we can do! It's a private branch!" But you can't actually get a hold of anyone. On top of being the rudest people I've ever spoken to, I ended up telling them I was recording the call on my end because it was the most bizarre interaction I've ever had. If I could post it here, I would, my jaw was on the floor and when I showed my husband he couldn't believe the way this man spoke to me when I was just trying to get some help after such a confusing run around. SCAM SCAM SCAM SCAM

Avis Rent A Car - carrental - Updated October 2026

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