0 star rating! After a 20 minute wait for someone to help…read moreme in the office, my rental was an utter mess! The attendant gave me a car that looked like it hadn't had a cleaning at all. The interior was disgusting and smelled like an ashtray. (Ironic since they upcharge a $400 cleaning fee for smoke or dirt). When I went back to the office to address the manager, she was very combative towards me and gave me the run around- the customer apparently is not important. I asked for a refund, and she was extremely rude to me. Will never go there to rent again, and it has diminished my opinion of Hertz overall.

First, I didn't have a choice in this rental, as my insurance company made me go through them. The…read moreoffice is also located inside the Sheraton Hotel, and there are no signs anywhere indicating a Hertz here. I would never have found the place if I hadn't gotten a ride there to begin with. I called a week in advance to schedule a pick up from Hiller Ford, 14 minutes away. They told me to call them when I get to Hiller Ford, because if I make their drive wait 10 minutes, they will leave and leave me stranded. I told them I would be on time (I had another appointment 30 minutes later, so I wasn't gonna be late), but they said no soup. OK, so I call them when I get there, and it takes the driver about 40 minutes to pick me up. On our drive to the location, I find out that he had gone out to grab coffee since things were slow. (I called at 8:30 AM) Our drive takes about 30 minutes to get back to the hotel - the driver never got on the freeway, and actually took detours, saying that he was taking the better roads without traffic. Which was true, less traffic, but also the loooong way around. The driver spilled coffee on the cup holder. I didn't know this would be my car, but it was. I got a car with wet, dirty cupholder. But otherwise, the driver was actually pretty nice. I had to cancel my 9AM appointment, but once I did, I was in no hurry, so I just grinned and bore it. Arrival at the Sheraton Hotel - which is where the little Hertz office is. I walk down the hallway, and see a girl holding a broom and sticking it inside their window. She had apparently locked herself out, and didn't have keys, so she was using the broom to open the door from outside. It didn't look like it was her first time doing it. It was quite comical, but she was not happy about it. No apologies to me, the customer, no jokes, no greeting, just grunting while she's trying to get the door open. Meanwhile, the phone is ringing inside. she finally get the door open, then rushes in to pick up the phone. Rather than putting the person on hold and taking care of me, who was there first, she begins to help out the phone caller. I'm standing in their tiny little office, not sure what to do, since the girl never really acknowledged me. Then, on the phone, she is asked a question and begins to look up the information on the computer. Without putting the caller on hold, or muting the phone, she turns to me and asks for my name and whether I have a reservation. (Of course, she then says, "No, I'm not talking to you". But she's talking to the phone) After getting my driver's license, she starts helping the phone person again. It was multitasking bonanza. I'm not sure whether to be mad at her for being so unprofessional/rude or amazed for her being able to juggle it. I was not expecting to have to pay for anything since my insurance was taking care of everything, but she demanded that I give her my credit card for a deposit for incidentals. OK, if you're taking money out of my credit card, you need to let me know for how much, and why. I shouldn't have to hold out my card and ask all this. But then again, she was with another customer at the same time. At this point, another girl walks in, and my girl is able to toss the phone customer over and attend to me. At this time, I find out that there are actually 2 callers she was talking with, since she tells the new girl that "person hold 1 needs this and that" and "hold 2 is asking for this and that." Again, I'm not sure whether to be amazed or offended. Anyway, I'm given the keys to the car and dismissed. I'm wondering why we aren't doing the walk around, and ask her. She says, "oh, we have all that done already. The car is all ready." This is really, really unprofessional. First, I don't know when they did the walk around, but I had just taken a drive in it, and the driver hadn't come in yet, so she doesn't know whether any dings may have occurred during this last ride. Second, the whole walk around is for us to do together so there is no doubt later on if there is damage. At least go through the motions! I did a walk around on my own with a phone camera and documented all the dings and scratches. Other than all this rude mess, the girl was not friendly but answered all my questions.

We were very impressed. We rented a van for trip to move lots of boxes. Ended up with Dodge Caravan…read morewhich was an improvement over the Explorer we'd reserved online. Nissa (sic?) who helped us was phenomenal. Took the time to explain everything and even stowed the seats for us! This place understands customer service! We were very impressed!

Normally I rent at hertz but ended up here. Service from the…read morerepresentatives were really good and prompt. They made sure to greet all customers. My rental was a 2021 Nissan Altima. It was clean. In all, I will definitely be back. Very convenient location on HWY 100 (108th) between Greenfield and Lincoln Ave. Side Note: Their credit and debit card hold is $250. Hertz's debit card hold is $500 and $200 for credit cards.

I usually use Mayfair for work-related rentals. They're easy to book and they're flexible with…read moretimes. You can drop off your vehicle when they're not available on the weekends. I have found that it's easy to pick up vehicles and they're able to get you on the road without waiting in a long line like some rental places. They have a large selection of vans and their prices are averages. I wish they would have a better weekend on-call system in the event that an emergency occurs with one of their vehicles during their closed hours.

I must say very unprofessional. Was also very rude and unpleasant. While i tried to call my…read moreinsurance tht they may forward them a copy one women sitting on the desk with her legs and feet also on the desk. The lady who i guess greeted me in such a way saying "u" want to rent a car.....when? well im in the establishment doesn't tht mean now, although i didn't say tht. In addition i called before i got there w a quote of 36.99 but she immediately charged me 46.99 until i said something and acted dumbfounded as if they never gave tht price before. But another lady did allow her to honor it after made a little fuss. As if i was lying just a very rude and unpleasant establishment. I received a call this morning with an apology. I truly appreciated that, they explained to me that they were having a frustrating day the computers were taking forever to reset so due to that they will compensate me a little bit I understand we all have bad days but it's when we can recognize our fault and admit to it so I truly appreciate the phone call and the compensation. I will definitely try them out again.

This review is based on just getting an emissions test…read more Overall the 3 employees that were present they were very pleasant Since they did not have any other customers I was in and out within 5 minutes

My father was interested in a car for me, as I didn't like my current one. He had gone to check out…read morea car they had there for an opportunity for a trade-in. He took my car in so they could value it. But they had sold the car the night before and didn't communicate it to him! Thankfully we made an offer for one somewhere else that is A LOT cheaper. Overall, they're over-priced and dishonest. My family will never do business with them EVER. Buyers beware!!

Me and my son rented from here only because we were in town for the big EAA airshow. And renting…read moreclose to the airport is so much higher. The first car they gave me had a wet spot in the back seat. SO I advised them and they gave me another Toyota, which i loved. And of course the Maintenance light was on, which really didn't bother me. My rental was good, but there is a reason why it is so much cheaper to rent from here. The customer service was ok, and these people clearly do the best they can. But whoever owns this establishment needs to step up the appearance of this facility. I would rent again.

SCAM SCAM DO NOT USE SCAM SCAM Their phone number doesn't go to anywhere besides a call center that…read moretells you your confirmation number is incorrect, the one you have on your confirmation email FROM BUDGET, and then asks you to just book over the phone with them instead. We showed up on our pickup day, NO ONE was here, we called the number for the location listed, no one answered. We called customer service and they told us "Oh, sorry! Nothing we can do! It's a private branch!" But you can't actually get a hold of anyone. On top of being the rudest people I've ever spoken to, I ended up telling them I was recording the call on my end because it was the most bizarre interaction I've ever had. If I could post it here, I would, my jaw was on the floor and when I showed my husband he couldn't believe the way this man spoke to me when I was just trying to get some help after such a confusing run around. SCAM SCAM SCAM SCAM

I returned my car this morning. She told me that she saw…read moreashes in the vehicle and smelled an odor. I told her I didn't smoke in the vehicle. She told me she has to charge me a cleaning fee of $250. I kept saying I didn't smoke in the vehicle. She yelled a racial slur at me and walked off. I've been doing business with enterprise for years. Do better!!!! ........................... Update April 9th Kirsten area manager sided with her employee. And advised that I had my window opened and somehow smoke and ashes flew into my car. Really Enterprise???

Convenient location in Waukesha where online when I needed a car before my lease was available in…read moreMilwaukee. Friendly staff and no problem extending when I needed more time. Got a Toyota Corolla Cross and it was the perfect fit for my needs. Would definitely rent here again.

Too bad there is an extra cost after noon adding another day…read more People have to work Budget doesn't do this Next time I'm going there They did rent us a car which was nice The car was from Sat until Wednesday Not supposed to be returned until Sat no discount The person needed the car for work and until they could get another car Nice car nice friendly worker said they could work a deal for next time but the person doesn't need a rent a car I rent from the airports when I travel Just read all the fine print next time before Make the reservations on line and shop around I was going to give a 4.5 review upon pick up though

Very good experience. My insurance company gave me the reservation number for Enterprise and no…read moresooner did I hang up Enterprise was calling me to say they have my car ready for me. They were so quick to respond. The whole process was seamless. Wonderful workers there, kind, and in and out. Will refer this location.