Worst managed rental car desks at an airport ive seen in 30 years... dont care how long they make people wait, managers could care less...simply awful company and location read more

For starters make sure the vehicles you rent out are fully safe to drive , have oil and air in the tires Steer clear of AVIS!! read more

Hesitated to try this Avis based on the poor reviews but it's convenient so decided to give it a try. Glad we did. Arrived an hour early than our requested pick up time and the car was ready. There was no wait to get help, we were the only customer at 10 am on a Wednesday morning. Filled out paperwork and on our way. The only issue we had was the car needed windshield washer fluid, which we filled up. A little inconvenient but not a big deal. Returning the car was just as easy. Make sure you write down your mileage and take a picture of the full tank of gas before returning the keys to the location, since they do not have a person in the lot to do it for you. Overall we were very pleased with the rental and will use them again. read more

I rented a car that I was to pick up at 8am in the morning. when I got there I was told they didn't have any cars. I was told I would be called at 3-4 pm when the car was to be returned. the day went by and no call. I tried calling throughout the day and couldn't get anyone. Beware!!! read more

I rented a Convertible Mustang 6 months ago and they called me 1 hour before pick up telling me that car is not there. I asked Jalyn and she coudnt give me another Convertible. They charged me the same price and gave me a Volswagon SUV and asked me to call Avis customer service for a small refund.Reperesentative Nejah was bad and no service skills or try to help out a customer.My confirmation number was 76785881 and I will not go here for another Car or any service. What kind os service is this. read more

The only downside here was the address points you to the wrong spot at the mall. But thank God for Yelp, and people that posted the location. The check in process was smooth, the ladies working were very friendly and helpful with a last minute change to my reservation and the vehicle was as I requested and brand new. Zero issues when picking up or dropping off! read more

Pickup was easy, but the tank was almost empty, the car smelt bad and they didn't put a fob with information on the key ring - just the key, so drop off was insane. The drop off people were not easy to work with AT ALL. After we were there and just trying to drop off and leave (we had a 15 hour drive and were trying to beat rush hour traffic) I was told to go repark in a specific area way further away that I originally parked and walk back to give them the key, (they didn't tell us beforehand to park there) then said if we didn't repark, we'd be charged $100? so I repark then go back and they can't find my information in their system, then tell me I have to go back out to the car and back in the office AGAIN because I have to get them a photo of the mileage and gas tank. Why can you not get that information when you go out to the car?? It took over 30 minutes dealing with these people before I got to leave resulting in late drop off which I showed up 30 minutes early to. It was my first time using this company and it will be MY LAST. Sticking with Hertz and I recommend everyone else do the same. read more

RENTERS BEWARE! 11 months ago I rented from this location when they were on the other side of the mall. 11 months later and no changes.. customer service is lacking. I can't believe I made the same mistake twice. Go to Enterprise they are much better read more

Avis Rent A Car - Car Rental Near Me - Brandon, Florida

This is one of the worst rental places I've been to. The manger and her partner in crime are complete idiots. 1st off they call 1hr before we are to pick up the rental to say they don't have the car we requested. Mind you we rented this vehicle a week in advance. 2nd we used our credit card as form of payment however due to fraud/scamming in the world we use virtual cards to submit payments online. We get there and are told they cannot take the card we used and would have to cancel the reservation and cannot honor the prices we paid for originally. After all that we called enterprise and got a cheaper rate and was in and out of the office in 30 minutes! All in all this place is a complete joke! I would stay away far far away! read more

I made a reservation. My ride didn't come through so I had to take a ride share to the place. I was more than 20 minutes late. I'm generally very punctual. Anyways, when I arrived I was told there were no cars. I was also told by the person there that she called customers to tell them that there were no cars. She told me that she didn't call me because she thought there would be cars by the time I arrived. Odd because I arrived late. Of course I had questions. I didn't get any answers or any decent explanations. I hung around the mall for about 30 minutes then came back and there was no information. Instead of giving me any new information, I was asked what I was going to do. An odd question since my reservation was nearly an hour ago and I was told there were no cars. Long story short, I took another ride share home and cancelled my long weekend plans. I could've salvaged my plans but I would've been so behind schedule that things would've gone poorly. I spent almost fifty bucks on two ride shares and I have yet to hear from Avis over 14 hours later. No contact, no explanation, no apology. Nothing. I never would've imagined such a lack of concern for a customer. read more

I rented my car before I saw the yelp reviews so, once I saw them, I was super wary of our plans. The gentleman who help me, I believe his name is Jeff, was amazing. He was kind and funny and efficient. We were in and out in less than 10 minutes. I was very very impressed and would absolutely rent here again. We rented a charger and, while I had a slight smoke, smell in it, so far it's driving great. read more

AVIS locations are either owned and operated by the AVIS corporation or they are independently owned and operated as a franchise of the AVIS corporation. The Westfield Mall AVIS location is independently owned and operated and should be your first stop for car rental needs. Even within AVIS's paradigm of corporate and franchised locations this store stands out as exceptional. AVIS corporation hasn't quite figured out how to cease 3rd party reservations (Priceline, KAYAK, etc) at locations whose inventory runs out and we were allowed by AVIS system to book through Priceline a vehicle at a location with zero available cars. Upon arriving at the location, we were informed there were no vehicles available at any local AVIS except the Corporate AVIS airport location. Our reservation was amended to pick up at the airport and notes were entered on our reservation to ensure the airport would charge us the price guaranteed by our initial reservation. We diverted to the airport location only to be told that our reservation would not be honored at the price we booked on Priceline because prices are higher at the airport and agents have no mechanism for adjusting prices. We were told we would have to pay double the price we booked on Priceline if we wanted a vehicle. After speaking extensively to customer service the only option we were provided was to pay the full double price and potentially receive a credit after returning the vehicle. This was unacceptable to us, we declined, and we returned to the location were initially booked to pick up. There we explained our situation to "Jeff" and he was very understanding and recognized that it was important to make sure our initial reservation was honored and we were able to rent a vehicle. He explained that the computer system helps efficiency, but that the people whom represent AVIS have a duty to ensure the consumer is treated fairly, with dignity, and that contracts should be honored. Jeff was able to procure a vehicle and make sure our initial reservation terms were honored, which meant we were not stranded without a vehicle and we did not have to pay double our reservation price. Jeff took it upon himself to not only represent his brand with integrity, but to do it because it was the right thing to do. We did not cause a scene or raise our voices, we did not have to, because Jeff immediately recognized the injustice in the Airport location dropping the ball and rather than loose a customer AVIS retained a customer. This location is excellent and their actions are exemplary in a time when artificial intelligence is taking over customer service and the few humans that are left are atrocious. Definitely, check this place out for your rental. read more

Only one person at the desk. Customer service is horrible. I would rather drive 30 more mins to another location before coming back to this one which is 10 mins away. Waited 30 mins just to drop off the vehicle for me to be informed I have to get the mileage and be put back at the shop end of the line. read more

Busy site. Very personable, attentive individual working this time. Focus was on customer, rather than cell phone as had experienced in the past. Love the ease of air, usually getting in & out quickly. read more

Worst experience I have EVER HAD in regards to customer service. We showed up to pick up our vehicle which we had been getting confirmations for all day. When we showed up they told us that they did not have any cars available for us but that they could upgrade us to a seven seater vehicle for an extra $40. We asked why as the customer we would have to pay the extra money for the company's fault in scheduling. The girl there told us that it was corporate policy that you had to pay for upgrades and that we were lucky to have gotten there at the time we did because there was only one car left and about five people that needed cars. We asked why we weren't contacted ahead of time to be told that there was no cars so we didn't have to drive all the way there. She had no answer for this and said that the person who was supposed to drop off the car called to say they were stuck in traffic and wouldn't be there on time. I again asked why they couldn't just call and relay the message to us so we did not drive all the way there. Again no answer, just arguments and lots of "there's nothing we can do. You have to pay the $40." The two women working showed absolutely no empathy and did not care at all that they were leaving us without a car. We later called customer service and they apologized and said that their policy is to waive any upgrade fees if there are no cars available during your reservation time. He refunded us the money and we had to track down another vehicle at a different location. For anyone out there considering this location, please know that this location does not follow corporate rules and does not have any empathy or sense of customer service. I am absolutely appalled and cannot believe that this even happened. read more

Rentamos un auto a las 11 am y son las 12:30 y todavía no me han entregado el auto por que dicen que no tienen autos para rentar hasta que otros clientes devuelvan el que tienen, falta de profesionalismo como van a rentar autos que no estan disponibles read more

This is a bait and switch operation. They have predatory practices. Worst place ever. Prepaid for a rental car. Reservation was for 10:00 am. As of 11:22am, they have no rental cars and have no idea when the cars are coming. The employees are useless. We called them earlier and they told us there would be no problem with picking up the car. The only car available is a minivan for $391.00 for one day which is way more than what I paid for my confirmed rental. The employees do nothing to make customers happy. They were telling everyone they needed to pay more for their rental than what was confirmed in their reservation. In the past when I had a car rental confirmation and the car I wanted wasn't available, the rental car company gave me an upgrade for free. When I asked for a refund, they said they can't do that - I have to call corporate. We went to the airport and got a car. read more

Avis Rent A Car - Employee. - Car Rental Near Me - Brandon, Florida

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Awful service. Wouldn't reverse charges for pre paid tank and they charged $170 for a $40 tank. Never rent a car from here. Wasn't even willing to help. read more

If you're looking for a reliable car rental please look somewhere else. The owner Giovanna is so rude, incredibly unprofessional, and lacks costumer service skills deeply. She continuously interrupted me while I was trying to talk. At that point I was so frustrated I wasn't being listened to, mind you our issue was she swiped our card twice without telling us and it froze that card in their system. She then told my partner it was because we didn't have money. While waiting in the lobby dealing with our problem I watched every single person that also had a rental have some kind of issue and leave upset. This place was not worth the money, hassle, or plain disrespect. read more

I prepaid for my rental to get a better rate. My credit card was charged in August. When I picked up the car in October, there was no record of my prepayment in their computer system. I had to pay again at a higher rate. When I came Home and called customer service, they issued a credit of only $18.14. After a week, they did credit my account for the original prepayment. I was still overcharged $26.96 even after the refund of $18.14. Do not prepay your rental as you will only have a big hassle and end up paying the regular rate in the end. read more

I have to admit that I was a little worried about renting from this location due to the previous bad reviews. I was pleasantly surprised at how helpful and polite they were. Chef (sp) even was able to help us with a lower rate. They did mention that they had a complete overhaul on employees and are working hard on turning the reviews around and showing us the good service we deserve. It was so easy and convenient and I will definitely be renting from here again. a read more

I had a reservation at 11:00 o'clock I went there at 10:00 o'clock . The lady said we won't get you're car back until 11:00 so I said ok I guess I wait so she goes for a $10:00 more I will give you an suv I guess where my location drop off ifort Lauradale . The Sent all the SUVs at Fort Lauderdale because of the cruises. The bottom line is they nickel and dime you and they don't give you no service the lady that took care of me she went out of her way not to give me service read more

Showed up to rent my car and was completely ignored. Waited at the counter while all three employees were in the back room carrying on, didn't want to holler for help as I feel like it's rude, but ended up having to do so anyway to get someone's attention. I showed up a little early for my reservation and was told I would need to wait for the car to be cleaned, or I could upgrade. Decided to wait, but then all the employees just started hanging out again. It's a complete waste of time, and I didn't end up renting the car I prepaid for. My girlfriend and I went to Treasure Island for the night, and just thought it would be fun to rent a new car. Avis can keep the $97. I'll chalk it up to the price of never doing business with them again. read more

Where is the 0 star button? This place sucks! Car not ready. Line out the door. Then waited 1 hour while they clean cars before I could get mine. They weren't compassionate for the inconvenience. Terrible service. read more

Horrible customer service, got hung up on multiple times and when we finally got a hold of someone the lady was extremely rude. We made reservations online and according to the woman the cars were not even available. I checked on multiple website and it showed that that type of vehicle was still available to rent at this location. Either they need to update they're inventory more frequently or she was just trying to upsell us. We ended up going to enterprise right down the street! Literally in and out in 10. Save your time, money and energy and just don't even bother with this place! read more

If I could give this place zero starts I would have. Just take it from me, go somewhere else. I had a reservation got there they gave the car I had reserved to someone else. read more

I always have a great experience with this location. In fact, I drive out of my way to come to this location (Brandon Town Center in Brandon Florida) because of the friendly staff. Just yesterday, I rented a car from Sahar. She seems to live there. She always has a smile and a great disposition. Renting from her is a breeze. In and out in 5 minutes. Reading the reviews, it sounds like people are unhappy when they don't get the car in the picture on the website. Sahar has always taken good car of me. If she doesn't have what I requested, she takes care of me anyways. Most of the time, the car is better than I signed up for. If you treat the staff with courtesy, they will return the favor with great service. Well done Sahar!! Well done. read more

Great service thank you I will go back to rent Car was great no wait time in and out read more

Efficient and convenient service. Price was reasonable, car new and runs well, clean. Young lady recommended that I go to Lido Beach in Sarasota. Took her advise and had a great time, just bring your own beach chairs and umbrella as there are no rental place on the beach for beach supplies. read more

This place is a joke...... the team working there was absolutely zero help. I will never use Avis again. Also, cancel my reservation..... never going to use it. read more

Worst customer service if u want good cars and on time this is not the place pLZ runnnnn as far as u can they r just money hungry in that place karma will come back for them... read more

Avoid this place. Extremely unprofessional and discourteous. Expecting to pick up the car I reserved at 930, I was told that they didn't have any cars to give me and that I would have to wait indefinitely. After 1.5 hours I was offered an upgrade at my expense, no discount. I unwillingly accepted only to find that the minivan was a complete piece of junk. The car had a strong odor and was completely filthy with the trash from the last driver. Absolutely horrible. Trust me, do not use this place. read more

Car's air conditioning didn't work. Staff wasn't super friendly. Place smelled bad. (The last one may have been the old man in front of me's fault). I wasn't happy with the experience. Slow service and limited drop off and pick up hours due to it being in a Sears. read more

686 Brandon Town Center Mall Brandon, FL 33511 I have rented from this location four times now. All through a corporate account. First three rentals did not thrill me, as cars were always dirty and sometimes smelled of smoke. But due to its distance from my house I just kept going back. Each time I would take the vehicle home to clean the dash, steering wheel and anything with a screen (radio, back up camera) so I could actually see them. So today I returned my fourth rental. As always I forgot to check the mileage when I returned it, after all why do I need to worry about the mileage (its a unlimited mileage rental). All previous times they would run out and grab the odometer reading. Today I was told to go get the mileage. I did as asked but when I returned, I suggested they not ask a customer to perform such a task. The immeditate response was a swift "it's in your contract" while holding the pamphlet up. This to me was the last straw for this location (closest to me or not). Overall there is a lack of customer apprecition, in overall attitude and vehicle readiness upon pick-up. I have been renting cars very consistantly for the last 30 years of my life. I have never been to told to go back to the car for something on return. Would I recommend this location? Absolutely Not read more

I've rented cars from Avis for years. Months after my last rental, they made false damage claims against me and billed my credit card. I spoke to their customer service and their claims departments, and they called me a liar and said "The charges are valid and will not be adjusted". They as much as admitted they didn't really know when the damage occurred, but they figured they could stick it on me so they were going to. I told them I'd use a different car rental company from now on, and they had their little laugh. Update: After complaining on social media, I finally got to a person who cared about the truth. They found that the claim was improper and the charges were reversed. I recommend taking before and after pictures when renting any car. read more

We have tried this rental place several times and there has never been a time where everything went smoothly. Today, I get there and they tell me my car isn't there (why take reservations when you don't know when the cars will be there, people set times because they have places to be) then the ladies (one named Giovanna I believe) working acted like it wasn't their problem and that I should just wait around all day. Finally I'm told the car is ready so we get everything signed and paid for, then she tells us to have a seat until it's ready....? We ended up cancelling everything because, as I said, people have appointments to keep and Avis doesn't seem to value people's time. read more

Although the customer service was nice, the wait was horrible picking up as well as returning. I prepaid for a reservation, when I got there they didn't have the car. Instead I was given a pickup truck which isn't my preference. From my experience they seem to offer more reservations than cars available on the lot. It was my first and last reservation through Avis. I would never recommend this location to another person. read more

These people are really really bad! Yes, we sent you a confirmation but the vehicle isn't here. The Comcast of car rental companies.

They took other customers before me even though I was there first. When they finally pulled up my reservation, the full size car wasn't available (even though they had some on the lot). They offered me a small SUV, which was filthy. They couldn't vacuum because their power adapter broke. Had to wait forever for them to clean it. They hate answering the phone and openly mocked the people who were calling. Do not use this office for anything. read more

Kristina is no longer with Avis/Buget. Which is so sad because she was always nice. The new owners seem to be a little much. From the interactions I witnessed today, I'm not sure if I want to go back. read more